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    Bounce Roanoke

    5.0 (1 review)
    Closed 10:00 am - 8:00 pm

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    9 months ago

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    Dave's Moonwalks and More

    Dave's Moonwalks and More

    (1 review)

    I booked a 4-in-1 moon bounce from Dave's Moon Walks & More for a surprise birthday party last…read moreSaturday. The party was at 5pm, was told the delivery would be at 3-3:15pm, and the special guest was to be out of the house at 2pm to ensure everything was a surprise. The delivery showed up at 1:45pm and company signage was plain as day so needless to say this was not a surprise any longer. When I booked I stated the times I needed and that it was a surprise. I explained the situation to the person setting up the equipment and he said someone would be calling to discuss. Dave did call that day but I wasn't able to answer. Today was the first opportunity I had to call back and talk and that was the worst customer service experience I have ever had. Dave answered, apologized, and stated the reason they were early was due to another late booking he needed his folks to get to so sent them early to my house. Then he put me on the phone with the woman I booked through who proceeded to say I was calling her a liar as I never stated it was a surprise, times were different and then called me a liar. Also stated this was 100% my fault since if I did state all my requirements then it would have been put on the paper work and noted. Apparently there is no way she could have misnoted or forgot to put that down. She was unwilling to even simply say "I'm sorry for what happened." A simple I'm sorry was really all I was looking for. Instead for 7minutes I had to listen to her call me a liar and repeat over and over this wasn't her fault. Does it even really matter? You own a business who interfaces with the public, learn some customer service, and don't call your customers liars. Not once did I ask for a refund or even a partial reimbursement to ensue an argument. And to boot, almost 5 years to date I rented the orange Tiger for a surprise party and they showed up early blocking the driveway so the guest of honor wasn't surprised then either. I should have learned my lesson, won't make that mistake again.

    Bounce Roanoke - bouncehouserentals - Updated May 2026

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