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Roanoke, VA

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Roanoke Higher Education Center

5.0 (1 review)
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Fast Track Health Care Education

Fast Track Health Care Education

(10 reviews)

I decided to take the phlebotomy class, not knowing how it would go or if I would like it. Once I…read moremet the instructor Sylvia and started getting into the book I felt much better. Sylvia is a great instructor that is not only knowledgeable but promotes confidence in her students for when they get into clinicals. This is a great program to go through with, and also a great career path. Highly recommend

I enrolled in a CNA course offered by Fast Track and was looking forward to the opportunity to…read morelearn and better myself. However, due to the negative experience I have had with them since, which is outlined below, I DO NOT RECOMMEND utilizing this company's education "services" in any way. They have shown themselves to be dishonest in their dealings with me so I feel as though it is my responsibility to warn other potential consumers about my experience before the same thing happens to someone else. I believe that if this company was in any way reputable, the situation would not have escalated to the point that it has. I enrolled in the August 26-September 20, 2024 CNA class session being offered at the Charlottesville campus and paid the tuition fees in full at the time of enrollment. A short time later, just prior to the start of the class session, I was contacted by the organization and informed that there was not sufficient enrollment in the session to warrant moving forward at that time. I was offered the option of moving my start date to the following session, that was to begin on September 9, or to request a refund. I declined the offer to enroll in the next session and informed them of my decision to request a refund because my travel plans for immediately after the class end date would prevent me from being able to attend any session but the one I signed up for. As instructed by the company's representative at the time I was being told that the class session had been cancelled, I submitted my request for a full refund of the $900 I'd paid in tuition, in writing via email, and requested confirmation that the request had been received and the refund would be processed. I received the requested confirmation from them of my refund request and was assured that the refund would be processed within their 30 day timeframe. I made the refund request on August 23, 2024 and I waited and watched my account. Nothing was done. As they were already two days past due to fulfill their obligation to return my money, I contacted them on Wednesday (September 25, 2024) and was told that the refund would be processed and sent to me by the end of the next day, which it was not. As of the writing of this review, Fast Track has yet to return my full $900 tuition fee or to provide any updates as to the status of the repayment being made. Due to their failure to provide a refund within their own promised timeframe, I am now being forced to pursue legal action against them in order to recover the cost of the tuition fee.

Roanoke Higher Education Center - collegeuniv - Updated October 2026

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