I visited this restaurant for dinner last night. it was my friends first time! I love this place because im a repeat customer. I love the aged ribeye! its my favorite, I even have ordered this several times just to take out and majority of the time the service and my drinks are impeccable!
this visit was not so much. I made reservations at 8, arrived on time and got sat right away in the seat requested, that was great. Well here is where it went down hill.... it took the server almost 10min to greet us, it would have been ok if we hadnt already knew what we wanted. so that long greet works for some. But we were hungry, the server helper came and pored us water. they presented us with cocktail and wine menus which was fine, then finally the server comes... He didnt even say his name, he asked what would we like to drink, I explained what cocktail I wanted, he brought me my drink and it wasnt up to par... what threw me for a loop is why do I have to ASK for top shelf tequila, why does this posh place even have house tequila??? but im a jose quervo drinker and I know what it taste like, I ordered a peach margarita on the rocks with a sugar rim... I asked the server does this have jose quervo in it he said yes, I explained that it wasnt and the peach was schnapps, I asked for puree. I sent it back, they sent me the same drink back with the cheap tequila with the schnapps still in it with the peach puree in it..
I walked to the bar myself and talked to the bartender and he saw me coming, and stated... "whats wrong with the drink now"!!! I disregarded that comment, all I want it the right drink, I asked him again was jose quevro in it he said and showed me the bottle, I said thats not whats in this drink and the peach is schnapps.. please re make it with jose quervo and the peach puree. second drink came out remarkable! how I know??? because Ive been to this place before and I know whats behind their bar. I felt little insulted.
now the server came over to take our order and I had to ASK his name.. his name was vincent! Vincent didnt seem he was enjoying his job or happy to serve us. We felt pre judged! we shouldn't especially since I buy their delicious 37 dollar steak for take out, even back when it was 34 dollars!! Vincent did explain the specials but not in an upbeat manor, you would think coming into this place the service would be awesome like the server that was serving a table next to us. we said... " geez I wish I had him as a server"! he was engaging with the 3 women, funny and very personable. not like our server. lol
the dinner comes and they changed the recipe!!!! the new recipe isnt on the main menu it had veggies ontop of the ribeye with mushrooms! !! I right away sent it back! im allergic to mushrooms... smh the manager comes over, very nice and fixed the problem right away even explained the recent changes and apologized as a manager should! it came out like the old recipe... with the sauce, frizzled onions and capers!!! YUMMIE!! the food is great! after that the manager came to check back and was treated much better after the manager got involved... was definitely not the best service for the money but the food is wonderful!
please, hire happier servers and not try to con ppl with drinks by saying its one thing in it when its not. also with allergens please list those things on the menu or have your servers state changes to the menu and recipes...it was 3 star but I got mad again just thinking about it. so I give 2 stars. I will be back but for the aged steak as I always do!! the server recieved a tip based on the amount of the check... NOT HIS SERVICE. read more