No returns on shoes because of Covid? Unacceptable…read more Then when I email customer service it took almost a month to get a response so then it was too late to dispute with my card as the shipping time had already taken soooo long as it was.. Never support this place, go spend your money places that actually respect clients money & attempt to make things right. After saying there was nothing they could do they stopped slreaponding to my emails, this is mularkey

Great clothing, cool vibe....BUT unfortunately Tony, horribly aggressive and a bit condesending…read morewhen coming to solve "customer service" issue. Ordered a 300.00 sweatshirt, waited for delivery....never shows up and blames UPS/myself for issue and has a very uncomfortable conversation with me over the phone....sorry, Bro that it was 5 minutes before you leave on a Friday, but GUEST service is key in todays' economy and guarantee no further business from me or my pals....sorry to the owner that allows his/her reputation to be tarnished. Good luck! Not my vibe....

Returned after a few month for another purchase. Jimmy, the gentleman who assisted me previously on…read moreChristmas Eve was available to help with my shopping experience. Lovely experience here with Jimmy. Just WOW!

Next time you're thinking about spending $650 on a pair of shoes, take a look at these photos…read morefirst. This is the level of quality you can expect for that kind of money. This isn't normal wear and tear--it's simply poor craftsmanship and cheap materials. For a premium-priced product, this level of quality is completely unacceptable. I'm giving this one star only because there's no option to give zero. I expected far better quality and durability from a brand charging luxury prices.

I had an extraordinary experience with Philip at this location. I usually do all my shopping…read moreonline, but while walking on Rodeo, the store's layout immediately caught my eye. From the moment I walked in, Philip greeted me with genuine warmth, grace, and professionalism. He was extremely knowledgeable about the products and took the time to help me find something I truly loved. I purchased a men's bag that I fell in love with. The color was one of a kind! Worth every penny! The entire experience felt effortless, welcoming, and first-class. Great vibes, beautiful store, and exceptional service. Thank you, Philip!

Came here for a men's card wallet and it was a great experience. Ahsia helped me pick out a great…read morewallet and the store was very clean and very big. I was in and out with the item I wanted. Overall a great experience and great customer service!

Z was so helpful! I randomly stumbled into this sample sale and couldn't believe the prices for…read moreBeverly Hills. They had a bunch of brands I already wear, and I ended up getting four pieces for about what I'd normally spend on one. Such a great find, and Z made the whole experience even better.

Hours are not correct online only until 7. No one came to door to help when there was multiple…read morepeople inside

Worst Customer Service Ever!!!!…read more DO NOT COME HERE if you don't want to experience terrible service from people who clearly don't care and even get upset when you point out their mistakes. My husband and I arrived 15 minutes before closing, already knowing which shoes we wanted to see. A young male employee approached us and rudely asked what we needed. Despite his attitude, we politely asked to see the shoes. He returned with a box and said, "Here," but when my husband opened it, it was the wrong pair. My husband approached him and said, "Excuse me, we wanted to see this shoe," and the employee responded with, "IT'S THE SAME STYLE?!?!" My husband replied, "No, it's not," and showed him the difference. The employee then began to apologize, saying he didn't know. My husband told him that if he didn't want us there, he could've just said so, and if he didn't want to help, then he shouldn't have offered. This employee should not be working in customer service. We came in ready to buy three pairs, but because of the poor service, they lost our business--and earned this review instead. To the store manager: Please let this employee know that good service goes a long way. We've shopped here before and had a much better experience. This review isn't meant to bash the store, but to point out that the wrong employees can seriously damage the reputation of a small business.

The best place for work shoes, and everything else you need. Great service & selection! Came in and…read morefound exactly what I needed in less than 10 minutes.

I was trying to place an order on their site for cosmetics but within minutes of receiving my email…read moreconfirmation, I receive another stating that my order was cancelled. Realizing there is a store not too far, I call to make sure what I wanted was in stock (it was, and set on hold). Upon walking in, I realize I have been here years ago, and a wonderful employee named Katya had helped me that day. I wasn't surprised to see that she no longer was here, but there were three males at the center counter offering assistance. When I told them what I was in for, one went to get the person I spoke to over the phone. I didn't want to purchase anything else so I was rung up out of sight and the item was bagged and brought out. Since I was supposed to receive samples with my now cancelled online order, I inquired about getting one of them here and another associate presented it to me. This was a much more generous size than what I was supposed to get originally, but I'm not complaining. Service by Ashley was on the cooler side but not rude; I'm just pleased since I got what I wanted. A bag caught me eye while I was on the way out, which was life telling me to leave before I found something else to admire...

Its typical Tom Ford store vibe -- arrogant staff sizing you up and down and make you afraid of…read moreeven checking things out. But they do have great selections.

I've had several experiences with The Tumi "store" recently. I made a purchase online in December…read morethrough the App. It arrived successfully, however it was supposed to be monogrammed. It was NOT. But a note attached said that I could take the product to a Tumi store and they could do it for free. During travels during the Christmas holiday through several airports, I stopped by the Tumi store at BWI airport. They were VERY helpful in giving me information, but could not do the monogram on my product. They gave me the consumer service phone number to contact later. After MANY attempts calling that number, I finally was able to connect with a customer service representative. She asked me to take photos of my product, the sales receipt, and other information and send to the company. All I have received was a text saying that my information was sent to upper management. I'm now waiting for any response after over a month dealing with this issue. I won't purchase any Tumi products until this issue is resolved. As a side note, I do LOVE my Alpha roller bag which has served me well for several years!

Came in the middle of the day .one person working that does NOT know how to work the system or look…read moreup information in the system .. was Zero help .. not ok for a high end bag store

Hi Kith Team ! I…read morewant to take a moment of my time to express the following information. I typically used to visit Kith at their previous location in the basement, which was always great, but this new Sunset Boulevard store is truly a step up. Jessie, the manager, always makes me feel so welcome--she radiates a team-player energy and is such a fantastic leader for her staff. When I checked out, she took a moment to thank me as a loyal customer, which meant so much. Claire also went above and beyond--she kept me updated on the latest merchandise, kept me informed about the upcoming launch, and worked hard to reserve the pieces I wanted. Zay, who has helped me before, was just as wonderful, and Jacob, a manager usually working in the back, also went out of his way to make sure all my needs were met. Everyone in the store was incredibly nice, and the service was beyond top-notch. The store itself was immaculate, perfectly organized, and beautifully stocked. I will absolutely be continuing to shop here. Huge congratulations to Ronnie and the entire team--this is what exceptional shopping is all about!

Firstly I'm a KITH fanatic I shop religiously at the Malibu location with Usman. My wife and I just…read morewent on a spree at the Waikiki location last week. And today upon trying this sunset location I walked around the store finding items I liked but not a single employee asked if I needed any sizes. Everybody would look and walk the other direction to help other people. I refuse to spend money anywhere if I feel I'm not being treated correctly or if staff doesn't feel I'm worth their time or effort. NOT A SINGLE ONE OF YOU IS RONNIE FIEG you just work at the store you don't own it so maybe leave the pretentiousness at the door when you clock in to work for your hourly wage. Great selection of items but Very disappointing experience here will never come back. Hire real people not wanna be fashion influencers.