We have a bit of a mixed review. We hired BUB for our engagement party which was luau themed. We specifically wanted bartenders to make tropical themed cocktails and frozen drinks to really give it a Hawaiian feel. We had a beverage consultant who gave us a list of cocktails to choose from, all sounded delicious. We chose 3 and then the consultant gave us a shopping list which was pretty comprehensive. Throughout the process, Conrad, the owner, was extremely helpful and available for any questions we had. We called him a few times from the store to make sure we were buying the correct items and he was very patient and helpful. On the day of the party, Juan and Ashanti were our bartenders and they were excellent. Everyone raved about the delicious drinks. We paid for 5 hours and they stayed from 4pm-9pm. Right before 9 they asked us to make final call announcement because they had to leave by 9, so we did. We then gave them a very generous tip because they did a great job. They also had a tip jar out all night (typically it is one or the other). So overall my experience was good and everything went smoothly.
However the issue comes on the morning after the party when I received an additional invoice of $30. When we asked Conrad about it he said it was because each bartender stayed an additional 15 minutes to "clean". Meanwhile they really didn't clean the bar much, we had to clear everything out. They had thrown out all the caps to the liquor bottles so we had to plug them up with temporary corks and most of them had to get thrown out. We emailed Conrad to tell him that we wouldn't be paying the additional $30 because they didn't stay late and even if they had, the tip we gave them would have MORE than covered it in addition to their tip jar. You would think that over $30 he would have said OK. But no it turned into a big issue and I kept getting the invoice for $30. Then my fiance called him on the phone to discuss it rationally but ended up getting into an argument because Conrad could not see why we were so upset that after spending so much money and giving such a big tip that they would be petty over 15 minutes.
The issue was with management in my opinion, Conrad could have done a much better job after the party to keep the customer happy and maintain a great relationship with people who had 100+ guests raving about the drinks, who probably would have used them in the future. read more
