My wife and I first used Silke and her agency in 2015. Since then, she has become increasingly…read moreimportant to us as we travel in our retirement. She has arranged numerous trips for us, but more importantly, she has rescued us and our family members numerous times. Just this week she advised our nephew on how to fly his family back to Israel after Air France cancelled his flight five days ahead of time. She arranged a Camino de Santiago de Compustela trip last year that I consider one of my best ever trips. She and her partner, Eric, are phenomenal!

From the owner: Boutique full service travel agency, corporate and leisure travel, specializing in honeymoons,…read moreCaribbean and Mexico all-inclusives, customized travel itineraries for Europe including river cruises, Central and South America, as well as African safaris.

**** Update - My message to the owner, who's now just a liar…read more Hi Christine - When I read this, I felt horrible. Did I really just give a poor review to the wrong company? I'd feel terrible. Something in my gut told me that it was you I spoke with though - So, I went back and pulled up my phone records for last month and Yes, Mam - we spoke. You called me back after I had left you a message on July 25th @ 4:39 pm from phone number 919-589-2437 and we spoke for 12 mins. I did enjoy my vacation, by the way. Thanks!

This was the worst mistake of my life hiring this heartless woman to book a honeymoon. From the…read morevery start she was not very helpful or descriptive about my options. Don't expect for her to get back with you until she is ready,(unless your pockets are fat) and then she will rush you off the phone. I was excited about our honeymoon and put down a deposit. My fiance lost her job and was out of work for three months. This put a lot of financial burden on us. We decided to book our own room at a local beach and cancel. She wanted us to stay with her and work something out, but I didn't feel helping us was on her mind and felt pressed as she ask me questions like are you going with another agent, ummmm no we have to pay for our own wedding and now we have hardly any funds. I just wanted a refund minus any penalty. Then she sends me an invoice so she could cancel our reservation. I already gave a hefty deposit its beyond me why she can't take out penalty from deposit. None of these policies were gone over or explianed when I booked this in the beginning. Then she says on the phone "I don't get paid unless you travel what am I going to get for all my hard work?" WOW really? This really made me upset and made my fiance Livid she called and of course could not get through and left some angry voice mails. She tried to throw these back in my face by sending them in attachments back at me in an email. If she explained all of this from the beginning all of this miscommunication could have been avoided. Whatever happened to customer service? This is money that I worked hard for and wanted to enjoy a honeymoon with my lady. She had no sympathy or understanding about my situation. then she doubled the penalty for cancellation after she got off the phone. She claimed I was rushing her off the phone, but I was at work at my Full Time Job and had to get back to it. At this point I am probably never going to see the significant deposit amount credited back to my card and now im stuck paying interest on a horrible experience. Buyer beware! She has no care except to fill her pockets.

Fantastic First Class Service. Looking for travel abroad be it Cruise/All-Inclusive/Custom Shari is…read morethe Best there is!

If you are looking for someone that has many years of experience, honest, friendly, goes above and…read morebeyond, you must use Shari Marsh!!! You will NOT be disappointed! Shari is absolutely WONDERFUL!! We were not planning on using a travel agent for our cruise and just booking directly with the cruise line. At the last minute before we paid for the cruise we decided to just get some information from a travel agent and see if we would like to go that route. Looking back, I am so thankful we chose Shari to work with us. Unfortunately the ship we were booked on caught on fire and our cruise was cancelled. Shari worked many long hours just for our family to get us booked on another cruise because we had a very limited time frame that we would even be able to take a vacation this year. Shari worked her magic like a pro and got us on an even better ship for a very minimal increase in price. She also ended up saving us more money in the end that we didn't expect. I could have NEVER done this without her! We are so thankful that we found Shari and we will use her for all our future family vacations.

My wife a I met with Margie a couple weeks ago about a trip to Scotland and Wells. She was…read moreextremely helpful answered all our questions. We may have to move our plan dates but we will be working with her.

Will not use this Travel Service ever again Thanks to one of the travel agents Margie Schwartz…read more This was my first time dealing with an agent to help plan a Las Vegas Birthday getaway, and I was connect with Ms. Schwartz and it was a nightmare due to her lack of communication about things the client needed to know about the resort that was chosen as well as her discussing who paid what and who has not paid anything with other people that are going on this trip which was completely out of line. When we called the hotel/resort on the strip to get any last minute information needed that is when we found out about the amount of the incidental charge for each day! Spoke to Ms. Schwartz about this and she gives wrong information, and informs one of the people going on the trip that she would call back and she never called back. I asked why she did not return to the person that was inquiring about the charges she simply said because to me "I just thought you would relay the answer." WHAT!!! No apology what so ever about the issues that have been endured during this process and the lack of empathy - not good for customer service-

I used Travel Experts of Cary in 2013 to plan my honeymoon to Australia and it was perfect! Since…read morethen, they are under new ownership and I had fingers crossed that they would be just as good and they are! Barbara Beam helped to plan an important "Girl's Trip" for me and my friends to the Dominican Republic. We had such a wonderful and memorable time there! It took a long time to plan as we were quite indecisive at first. Barbara was patient and there for us every step of the way to make recommendations. She listened and asked questions to help narrow down exactly what we did (and did not) want. She nailed it! The entire trip (and planning) was seamless with her help. Throughout the planning, we never felt rushed and had all questions answered even up until the week we were leaving. We didn't have to really "think" too much on this holiday. All documents were given to us ahead of time, transportation was booked, and we felt very comfortable that we would be able to reach her during our trip at any point if needed. I will absolutely book trips with Barbara at Travel Experts of Cary again. Can't wait!

I used Travel Experts of Cary for an African Safari / 50th birthday celebration earlier this year…read more Paul Iacono was super-helpful in making all travel arrangements our group of six. Good communicator and always available--he knows Kenya well and had great suggestions! Thanks for putting together a trip of a lifetime! We can't wait to return.

I contacted Twin Flame Travel to help me plan my vision for a divorce celebration journey driving…read moreacross a few states and I couldn't be more satisfied with their services. I shared some of the ideas I had and they took it from there! I had a lot of other planning that needed to go into the trip - so it was really helpful that they were able to take the load off in choosing the destinations, hotels and selecting activities in each of the cities. They also kept me in check by following up regularly and scheduling occasional zoom calls to make sure everything was lining up the way I'd envisioned. I was so impressed with their hotel selections and general travel knowledge - it really shows their passion for travel and creating amazing experiences for their clients. Their services also don't end when the trip begins - they provide access to your daily itinerary through an app - with clickable links to destinations and activities. They also are able to accommodate last minute changes - when I ended up with a cold on the 2nd day - they were able to modify my future reservations so that I could stay in one location longer to recover. Overall the services they provided were priceless and I will continue to have them plan my future personal and business travel.

Twin Flame Travel blew me out of the water and changed the game for my international trip. They…read moreplanned everything perfectly, transportation, lodging, and every single tour/museum/activity. I appreciated there professionalism and expertise and being on call while we were on our trip. Highly recommend!

They were very nice people but sent us on a vacation that was completely inappropriate. We asked…read morefor a location that would be great for us to bring our adult chIldren who were in college. We took their recommendation and were completely surprised to learn we were stating at a couples resort. It was ALL couples. There was only one other family staying at the resort. We assumed they too were Maupin clients.

Michele Matcham at Maupin has been working with my daughter and myself to plan a trip. We have…read morechanged locations, dates etc.... and asked her a thousand questions and she has always been patient and quick to respond. She has also been great at assisting whether we went to the office, phoned her or via email. I don't think I've mentioned a place yet that she hasn't personally traveled to and that is such a plus to be working with someone with that experience when you are making plans. We will definitely be back for our next adventure and have already recommended Maupin and Michele to others.

Booking was a breeze. This is definitely not an agency to find the cheapest travel but will make…read moresure your vacation is awesome!!

I took my car there because it had a flat tire (I filled it up first to drive it there because it…read morehad a semi-slow leak) and also, I wanted a second opinion about the $3000 of recommended work I'd been told the car needed at another repair shop. I'd taken it to that shop after the car seemed to be slow to accelerate but even, they said the car was running and accelerating fine-- it just needed a catalytic converter (not true) My car passed NC inspection AND there were and still are no error codes and I've been driving it for almost 4 months now. AAA said the other shop was maybe trying to take me for a little bit or a ride. I was still concerned that my car was maybe not accelerating well enough and I was worried about driving it on the interstate, but the mechanic told me he took it for a nice long drive on the interstate and that it was driving fine and a good little car but needed $5000 in repairs and this with NO ERROR CODES. One thing he said was that my tires were "cupped" and I needed new tires. Another guy working there then rolled out a tire to show me that was all warped --said my tires were cupped but not as badly as that one. (My tires are actually like new) My car is only worth $5000 at most so I said just plug the tire and that cost me about $40. I have been driving the car for a couple of months now and just had the tires rotated. The mechanic who rotated the tires said they looked great and my son also looked at them and said they were like new. I am a AAA member and will not take my car here again. I'm sure some of their recommendations were legit but telling me I had "cupped" tires when they are in great shape makes me question the other work they claim I needed done.

I needed a new battery, they fit me in without an appointment. Also honored the warranty. First…read moreclass service.