Boat a 2013 new Pursuit C260 and it sunk. They sent the boat back to the factory twice, redesigned the transom and the boat still sunk. Bosun's ignored the situation and now they are sticking their head in the sand. The owner Tim Leedham told me the engines were two heavy for the boat, but then never did anything bout it. They are the WORST I have ever seen and they do NOT stand behind their product. read more

Here's how to destroy a once wonderful industry. I Bought a new boat from Bosun's in East Falmouth in 2015 and they gave me what seemed to be honest, good, friendly service for several years, for which I paid them a lot of money for those services. We also put several hundred hours on our boat and we just loved it. Then In 2018 that all changed terribly. Bosun's Marine said they winterized my boat's 2 x Yamaha 350 engines, the generator, the water systems, the head, and so on, and charged me for it all the typical several thousand dollars. But the truth was that they never did any of what they said they did to winterize my boat that fall. I live in the West and could not go East and see that what they said they did was actually done. I had to trust them. The next spring I then again paid for their getting my boat ready for the 2019 season, including Patrick, their mechanic, saying that he did a sea trial of the boat and all it's systems and that everything worked just fine except that one of the two Yamaha 350 engines blew up and was destroyed as he conducted that sea trial. The only part of what he said that was true was that he had blown up the engine that had not been winterized properly the fall before. We found out later that he had never even looked at the generator, head or any other systems on the boat that spring. That was all a lie. They did no such comprehensive spring sea trial, except to blow up one of the two Yamaha motors. They then said that my boat insurance would not cover the engine and so they said it would cost me something like $40,000 to buy a new engine, and that that was my only option. After putting on the new engine they then told me my boat was all ready to take and use for the summer. So I went to Bosun's and walked through the boat and tested basic things. The generator did not work. It seems they never winterized it or changed the oil in it the previous fall or in the Spring. This lying to me continued to go on for weeks. They kept saying things were all fixed when they were not, and they of course kept charging me thousands of dollars more. I met with Tim Leedham, Bob, Patrick and others and they just kept lying to me and saying they had done it all correctly the fall before and that these things just happened when boating. Once the boat was finally seaworthy, months later, I decided to put the boat up for sale. I could no longer work with Bosun's or boat at and around Cape Cod. Since I don't live on or near the Cape, and the boat was at Bosun's, I had them sell it. I lost over another $60,000 from what similar boats, models and years were selling for during the sale of my boat. Bosun's Marine and it's owners and service people destroyed our family's love for boating, trust in Cape Cod marine-related people and services, and cost us many tens of thousands of dollars beyond what was remotely reasonable. The employees who knew what was going on would not talk to me for fear of being fired, and just said that the Bosun's Marina was just not what it used to be, and that similar experiences were happening with other boaters who used Bosun's. The whole experience was just awful, terribly costly, and so very disappointing, especially the blatant dishonesty of management and other employees. It was just the worst possible experience! I would obviously not recommend Bosun's to anyone. For those still using Bosun's, read your statements of costs for services very carefully and watch out for their over billing, double billing and extra parts and services billings. Check that services really are done. Or, better still, take your boat somewhere else, to a reputable, honest dealer. read more

I purchased a used Pursuit from Bosun's Marine in Spring 2017, dealt with Matt N. The vessel had some updates/work done and needed a bit more work prior to completing the deal. The service department at the Mashpee location did the work. The service folks kept me up to date, and completed the work in a timely manner. One year later, all seems to be holding up well. The entire team at Bosun's, from sales, service, and the boat launch site were great to work with. Not inexpensive, but good quality work by knowledgeable people. read more

I know this is tagged as the Mashpee location, but Falmouth did not come up. Service at Falmouth location is outstanding. Service Manager, Patrick, is hands down one of the best in the business. Always responds quickly to inquiries, and if it takes a little longer than normal - it is b/c he's looking for the right guy to get the right answer for you. My first repair here was out of pure necessity - not by choice. My water pump just let go as I was approaching the fuel dock. Patrick came out, help me secure my boat and had a mechanic out on my boat in 5 minutes. Problem diagnosed and repair done in 2 days. Since then, everything I have needed, they have taken care of professionally, quickly and clean. I highly recommend Bosun's Falmouth location! read more

Needed parts for my outboard. Parts department in Falmouth was very good. Helpful and good follow-up call when parts were in. They even transferred the parts to the Mashpee store so it would be easy fore to pick up. Got parts the following day. I will be back. read more

Has carried major brands from Stamas to Edgewater over the years. Professional sales team. Have found them to be reasonable on the sell price with comparable dealers. Service is strong but expensive. All Cape dealers are expensive and backed up during the season. Jim helped me a few years ago in picking out an Edgewater. I ultimately bought a different boat but have been pleased with their follow up and support. read more

DON'T GO to the East Falmouth shop if you expect any sort of pleasant customer service. A bunch of guys sitting around but they can't or won't help customers. Very rude! Guess I will be buying my jet ski somewhere else. If you need a good repair shop go to The Boat Guy in Bourne or Green Pond Marina in East Falmouth. read more

Very professional organization - they re-built my Yamaha F225 and it runs like new. Also went through my entire boat and made it ship shape for a reasonable price. Friendly and efficient service department. They also run a great little marina at Mashpee Neck. Highly recommend this place for boat owners on Cape Cod. read more