This morning I retrieved a car from Bostonian Towing Service's lot and had such a good experience I had to review them. I interacted with four people at this site (three in the office, one in the yard) and each was pleasant, helpful, and kind. Yes, getting towed is expensive and worrisome, but the car was safe and in good condition when I retrieved it. My last experience getting a car back after it was towed was several decades ago and with a different company, and it was unpleasant and scary. Dealing with the people at Bostonian Towing was the best experience it could have been, considering that the car was towed. I was treated like a fellow human being. read more

I came to drop my friend off after he got his car wrongly towed. I parked in one of the spots out front, and a 16 year-old boy in the office says " you need to move your car." I told him I will move it in a few minutes. I'm just making sure that my friend is all set. He goes back and forth for a few, then pulls out his walkie-talkie to say "please come back and tow a Black Mercedes" which is my car LMFAO please don't let a 16 year old try to scare you. He can't even drive. Everyone there, including the white woman with dark hair is miserable and argumentative. I'd say don't return, but unfortunately they may be the people that tow your car. read more

Dont even answer the phone. terrible service I don't know how they get clients when they don't even pick up the damn phone. 24 hours my ass

Bostonian Towing nearly ran over me and my daughter while we were crossing the street in a marked crosswalk. The driver ran the stop sign and failed to yield to pedestrians, putting both of our lives at risk. Shortly afterward, I heard honking further down the street, where the same driver appeared to be running stop signs again and creating another dangerous situation. This kind of reckless driving is unacceptable, especially when pedestrians and children are involved. I hope the company takes this incident seriously and addresses the driver's behavior before someone gets seriously hurt. read more

Not to long ago I saw a truck from this company nearly kill a man and his daughter when they were simply walking on the sidewalk! Thankfully the man and his daughter were ok.The driver didn't care about the stop sign or anything! This company is bad news and seems to me they only hire the least qualified people around. read more

Dangerous driving and racist employees would not recommend at all and they don't answer the phone.

I genuinely never wanted a business to go bankrupt in my life. I was cut off by one of them and when I passed by they flipped me off like it was my fault. Keep in mind I didn't honk my horn or give any type of aggressive behavior towards after the incident. Horrible employees. read more

rude service. They are racist employees and hope your car wasn't tow by them. saw them towing car that was legally parked for no reason.

Dangerous driving and disrespectful employees. Find better people to work for you. Unbelievable.

Really unprofessional and dangerous behavior from the drivers at this company. Boston Towing drivers exhibit road rage and illegal maneuvers. Avoid at all costs and go with a different tow company read more

Rude drivers that can't drive! Don't waste your hard earned money on this company. They hire all the wrong people. There are lots of other tow companies in the city that are way better. read more

Awful service, people, drivers EVERYTHING. If you want to keep your brain matter in your skull I would NOT recommend. To top it all off their tow truck drivers blow 4 way stop signs and yell slurs at people with the right of way. If you see them give them a reason to need to be towed away. read more

If i could give them 0 stars i would. my car was towed by this company. no where from where i parked could i see a sign stating "tow zone" there was a sign all the way down the street which was hidden by trees from where i was. $140 cash to drop my car, the driver (bobby) was telling me to go to the nearby bar to take cash out of their atm, im not even old enough to go to a bar how are you sending me to go take cash out from one. he was rude and made fun of me while i cried due to me never being towed and left stranded without my car. i noticed he drove off with my car STILL ON. i had family come get me and we went to go get my car, the amount to release it was $200 now, we paid. they opened the gate so i could drive my car out and noticed he had left my car ON THE ENTIRE TIME, this was about an hour after he had hooked up my car and driven off. lady in the office was shocked and handed me $10 cash for the gas wasted and said that's all she could do. went back to my car and noticed most of my dash lights on. UNACCEPTABLE. i got this car a month ago. i filed a police report and contacted the DPU. i have proof of every wrong thing they did. read more

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**BEWARE FRAUD** *STEPS FOR REFUND* (quick & easy online) Bostonian commits fraud by illegally overcharging for tows consistently. Here's how you can get your refund, as I did ( $50 back in a check). - Ask for and keep the receipt of the tow showing itemized charges. - File a complaint with the department of public utilities online (it's easy and takes like 3 minutes) link here: https://www.mass.gov/forms/file-a-complaint-against-a-bus-moving-or-towing-company Key items to mention in your complaint that will be illegally overcharged: -Mileage -DPU posted fuel charge (don't listen to the owner, he will lie about the legality of the charges) Cheers! Get your refund :) read more

Bostonian Towing Service - Refund - Towing Near Me - Cambridge, Massachusetts

I know Ralph for nearly 25 years now, he towed my first car, VW, from NYC to Boston after an accident there. Since then I have used him on several occasions to move cars locally for myself or my friends and family. He is a normal tow guy, no more ahole or no more angel then an average tow guy doing his daily beat. Keep rolling those trucks Ralph, and good luck with the City read more

Bostonian Towing Service - Towing Near Me - Cambridge, Massachusetts

Extremely unprofessional and misleading experience. Based on my experience -- and many of the other reviews here -- this company seems to rely on questionable and unfair charges. The staff were rude from the beginning, but the bigger issue was the lack of transparency. My car was towed around 7 PM, and nowhere was I clearly told ahead of time that they only accept cash for vehicle release. I took an Uber there that same night expecting to pay, only to be told it was "cash only" for $220. They then told me to use their ATM, which wasn't even working. Because of that, I had no choice but to come back the next day with cash. When I arrived during normal business hours around 4 PM -- less than 24 hours later -- they increased the total to $265 and charged me for an additional day. On top of that, my car had been parked under a tree overnight and came back covered in dirt and debris. Overall, this felt dishonest, poorly managed, and intentionally difficult for customers. I would strongly advise others to be careful dealing with this towing company. read more

I wish i could give them 0 stars. I never write reviews especially bad ones but this scenario deserved one. Josh the tow guy was amazing however the owner RALPH absolutely piece of work. My friend was awaiting AAA and is pregnant which i did not want her sitting in the vehicle so we were waiting in mine which was safely parked. Ralph drove by and called in his truck while knowing AAA was literally waiting to pick up the car and was right behind his truck at the time of arrival. Cambridge police officer was on scene and was allowing AAA to tow the vehicle however Ralph being the money hungry a$$ he is he refused to move his truck so his company got the vehicle. He refused to drop the vehicle after the police officer told him AAA was right there ready to tow it. I requested Josh call the owner (Ralph), speaking with him on the phone he was EXTREMELY Rude and ignorant. Ralph stated he would tow the car to the lot then the AAA truck could take it. Once the officer heard this he told the tow driver for Bostonian that it made no sense and to just drop the car. The only way Ralph would drop it was if he got money in which the officer also said was not necessary since AAA was already there. Finally the office got through to Ralph and they dropped the car allowing AAA to take it from the location it was requested to be towed from after receiving a Venmo payment. Seeing as this company has nothing but bad reviews this confirmed everything that happened with RALPH. Do not do business with this company. And for Ralph , you should not own a business as your customer service/hospitality is severely lacking. You knew you were in the wrong which is why you agreed after speaking with the officer. Again thank you to Josh, very nice guy & knew this should have not happened. read more

Ralph was great! I needed a jumpstart as I left my hazard lights on for over eight hours, which caused my battery to drain. Ralph arrived within the specified time frame and was ready to help. In less than 2 minutes, he got the job done and my car was running like normal. He even offered some useful car maintenance guidance to ensure my car continues to run properly in the winter as it was below freezing. I was very satisfied with the service and will use again in the future. read more

I'm giving 1 star because this company was dishonest and attempted to charge me well beyond what they were entitled. It is clear that this company takes advantage of people who aren't familiar with the regulations, so please read my story and don't let them scam you. When you get towed by Bostonian or any other tow company, ask them for an itemized list of charges over the phone. Write down exactly what they say. Then, compare with the DPU regulations (linked below). If you aren't sure, consider asking ChatGPT (helped me) or just call the DPU directly. What they are allowed to charge you is very heavily regulated. DON'T GET RIPPED OFF! If you aren't sure and you just want to get your car back, you can always pay and then later file a dispute with the DPU. I will be filing a complaint, here is my story: Over the phone, they quoted me $250. That broke down as follows: $132 for the tow, $35 for one day of storage, $74.80 for a mileage surcharge, and $8.20 in SSC "tax". They stated that the $74.80 broke down to a 17 mile round trip at $4.40/mile. I was towed from Central Square to Alewife....even factoring in the round trip, the total distance could not possibly have been 17 miles. When I calmly pointed this out, the attendant first told me that there was nothing she could do. She said that the owner was the only one who could consider adjustments, and he wouldn't be present until the next day. She also reminded me that if I chose to wait until the next day to discuss the incorrect charge with the owner, the bill would increase by $35 to account for another day of storage. I glumly hung up after telling the attendant that I would be contacting the DPU. By my calculation, I was being over-charged by $70 (based on the DPU fee schedule linked at the bottom of this review). As I began considering my options, I got a call back from Bostonian Towing Service. The attendant told me they had made a mistake, and the round trip from Alewife to Central and back was 9 miles (as opposed to 17). Though I had calculated 6.4 miles, I decided not to further dispute this point. HOWEVER, Bostonian was still attempting to charge me for all 9 miles, when the DPU clearly stipulated that the first 5 miles are to be included free. When I pointed this out, the attendant told me she wasn't sure of the law. I got on my bike and headed to Bostonian. When I arrived at Bostonian, I informed the attendant that they were not entitled to charge me for the first 5 miles, and that I would file a dispute with the DPU if they attempted to do so. All of a sudden, that charge was magically wiped away and I was left with a bill of $180, which was exactly what I had anticipated based on the DPU regulations. https://www.mass.gov/files/220_cmr_272.00_final_6_30_17.pdf read more

They are very responsive, my boyfriend got the car towed, they even found his wallet and put it up for safe keeping and let us know details of what was going on etc. read more

If I could list no stars I would... this place is horrible. They damaged my car when towing it and threatened me and my tow truck driver causing him to leave as he felt uncomfortable. Horrible owners and horrible drivers. Except one nice lady that helped us at the office. Do not bring your business here. read more

Your disgusting disgrace of a tow truck driver called my brother a "fucking faggot", completely unprompted, after being sent for roadside assistance from AAA. NEVER use this company. It's a shame people like you exist in the world. read more

I had a vehicle break down and lose power steering inside the Prudential Center Garage. Coordinating removal with Bostonian was easy, despite the awkwardness of the location. Their driver Theodore was awesome! Super helpful, super kind, and removal was quick and efficient! Thank you! read more

This company towed my car from a parking lot. The nearest "no parking" sign was AT LEAST 30 feet away and could not be read from where I was parked. The parking lot was less than a mile from where they took my car, yet they charged me a $35 fuel fee. Unless their trucks run on plutonium, this is predatory behavior. The signage was lacking, and the fees were outrageous. They are taking advantage of people to make a few bucks dishonestly. read more

Literally the worst experience I have ever had with a company. My car broke down and AAA sent Ralph from Bostonian Towing. When he showed up my friend had just arrived to help me get things out of the bed of my truck that I had been bringing home. Without warning this man decided to start jacking up my truck. He then yelled at my friend for being too close to the truck where the jack could have crushed her foot, which would have been HIS fault because he had not told us he was doing anything. If he had simply warned us that he was about to try and move the truck that would have been great but obviously that was too much effort for him. Then when he realized the front end was the source of the problem he berated me for not knowing what was wrong with my car. I am not a mechanic, I know some things but it is not my profession and it was night time so I didn't really feel like getting under my truck in the middle if the road to take a look. Finally when he brought it to the drop off location I asked him if he thought he knew what was wrong and then he started yelling at me again before getting in his truck and swiftly driving off without another word. Will be calling AAA to report this situation as well because they should not be using this company. read more

Incompetent and over-charging for labor, hook up, and hidden fees. Asked for a jumping service, the guy arrived with a half-charged jumper unit, tried a few times but no avail, instead they offered towing which was 5 times more costly, paid $420 for towing my car from the driveway to the dealership which is 2 miles away, these guys are crooks! Many other things to say but I won't give them another second of my time!!! read more

quoted at $300 for a 4 mile tow. was charged over 800$ with random miscellaneous charges crossed out and written in on receipt...talked to multiple employees all with their own story to account for this. would never recommend- letting all I know about this company and scam. read more

This is the worst experience I have ever had, AAA sent them to assist me & left claiming I was in a commercial vehicle... New Hampshire does not issue commercial plates & I personally own this vehicle. The driver left me stranded facing on coming traffic downtown Cambridge! Really poorly representing AAA! The driver Navar ( sorry if I misspelt) was super rude & didn't seem like he wanted to work in 15° weather! Also seems like his boss wanted to make an extra penny on AAA considering he wanted me to call everything in again & saying it was a commercial vehicle! read more

Bostonian Towing Service - Where I was left by the tow truck driver! - Towing Near Me - Cambridge, Massachusetts

I got a tow from these guys through AAA and had no problems at all. I mean, the standard 1 hour window applies, and they were about 15 minutes later than that, but they called a few times to give me a status and to apologize for being late. I wasn't in a rush, and know how these things work. Driver was super friendly, helpful, and I had to ride a few miles with him and he was good company. The last thing you need when your car is a mess is a rude tow truck driver; I was happy this guy was so nice. Dropped me off at the garage and was on his way. I don't know about dealing with them not through AAA, but I have to say this was the absolute best experience I've had getting my car towed! read more

Worst towing company. Very sketchy drivers and the owner Ralph is the biggest d bag. Guy thinks so highly of himself but snaps in a second. DO NOT USE THEM read more

DO NOT USE! The service was questionable in many ways. WAIT TIME UNRELIABLE: They automatically give an ETA of 1 hour. With this understanding, once an hour passes, most people would call to see if things are going as communicated. When I called to check, I was rudely told that "we'll be there when we get there". Keep in mind that it is frigid. I remained calm and waited patiently as I do understand that holiday traffic can be hectic; however, I wasn't anticipating a 1.5 hr wait time, in addition to more BS. EXTREMELY UNPROFESSIONAL: Once the tow driver arrives, he approaches me with an ill-temper and aggressive behaviour. I decided to cancel the dispatch due to his outlandish and threatful behaviour directed at me; but he went ahead and took my car WITHOUT consent/authority anyways! I immediately called my service provider that contacted this place and he had told them that he was already on his way to the destination/drop off location. Shortly after, I make a point to report this as this should not have happened to anyone at anytime. I'm appauled that any business would hire a person with such a threatful behaviour. He has no purpose in any customer related service. Bostonian Towing should take this seriously as this driver claimed to be the owner/manager. read more

It's been a month since my tow & I've tried to get an itemized receipt from them but have had 0 luck. They've claimed that the "office manager who deals with this stuff is on vacation", or need more info from me to "find my receipt in their files" - I've provided them with every detail of the tow possible. Every time I talk to them they say it'll be "another week". I was overcharged by them & AAA needs an itemized receipt to prove that, which I've told them, and they keep avoiding my emails & phone calls. They've explained the overage charge to AAA by saying that we didn't take 93 north during the tow which caused for added mileage for the driver but didn't realize I was IN THE TRUCK and we did, in fact, take 93. The owner, Ralph, also tried to accuse me of not asking for a receipt after my car was towed & then claimed I "must have thrown it in the trash". His driver told me I'd get a receipt in the mail & wouldn't have to worry about it. My fault for trusting that this company wouldn't try to screw me out of money, or a simple itemized receipt. I've never been spoken to so terribly by someone I've PAID for a service. After going to their Facebook page, I realized that other people have experienced the exact same thing I have but gave up after FOUR months without a receipt ever sent to them. I am making sure that AAA sees every email I've had with them to get them out of their towing system. Hoping this business gets what it deserves for trying to screw people out of money without any actual explanation at all. read more

So my boyfriend locked himself out of our car - running and full of groceries, parked illegally, the whole bit. Called here and asked if someone could come out to unlock a door - guy who answered said the driver was just leaving but if I gave him a credit card number someone would be there. Well, sounded super sketchy so I asked how long it would be, because I was looking at other places on yelp and could easily call someone else if it would be a while. he got really sarcastic, saying "oh, I'm sure you could call someone else" and then checked with his driver - sure enough, "no one was available" I am glad I asked because I would have hated to give him my card number just to be ripped off. read more

I am absolutely blown away by the disrespect I just experienced with this company. I got a flat tire last night and called triple A who sent Bostonian towing to bring my car to vip tire which I had requested. A couple hours later I called vip to see how it was going, and they said they had no record of my car ever being towed there. I called triple a asking what was going on and they called Bostonian and they said they brought it to vip. So I decided to call them myself to see what was up to only be greeted by a very angry disrespectful mechanic, confirming AGAIN that my car was in the location I requested. I cannot believe the disrespect he gave me. I AM JUST TRYING TO FIND MY CAR! They had picked it up!! I drove around Watertown frantically calling places and looking for my car that is now nowhere to be found! I called again and the guy started calling me a bitch, telling me how he knows how to do his job and that's where they left it, then hung up the phone on me. Finally I called Watertown police station and they called them who finally realized that he dropped the car off at a different shop the entire time!!!!! It was at express tire not vip where i requested! I was so upset I couldn't stop crying thinking my car has been stolen or something seriously bad had happened! The entire time i was right and he was cursing me up and down like i was a complete idiot! HORRIBLE CUSTOMER SERVICE!! This place should be shut down for how they treat their customers! Never ever ever ever again! I would give negative stars if I could! read more

I had to use towing service this morning and although expensive the service was prompt and the gentleman was wonderful. He made sure my car was not damaged and job done quickly. I would recommend this company. read more

Criminals. Do not use!!!! They towed my car...were not there when I got there to pick it up. Charged me way over the typical tow charge and the receipt had some different address on it then where it was towed. Bullshit. read more

Similar to another review, AAA sent Bostonian to help with my car with two flat tires. The gentleman who came was fantastic! Came very quickly (AAA told me an hour and he was there in about 20 minutes), loaded my car on to the flatbed carefully and VERY efficiently and got me to the service dept at the dealership within an hour of my phone call to AAA. Wish I could remember the name of the driver because he was super nice and very professional. He was friendly and easy to chat with on the way to the dealer and he's clearly someone who knows how to do a job well and with a great attitude at the same time. read more

AWFUL SERVICE !!! For an ETA of thirty minutes, your tow will arrive after 3-4 hours. They will not update you on your driver being delayed & when you finally call to complain about it, they will either hang up or tell you he's been stuck in traffic for "hours". I was stuck about 3-4 from that shop, called at 1 pm. 4pm came & the driver was such a bad driver that he found himself in traffic for 3 hours for 3 miles.. & no, we don't live in Times Square if you're asking. This company needs to be shut down ASAP. The workers & the owners are allll super unprofessional. All the good reviews on here are paid reviews & relatives of the employees. read more

My alternator died in a public parking lot in Brookline late this afternoon, and Paul from Bostonian Towing Service arrived well within the expected time. Pleasant, courteous and a consummate professional, Paul got my car to my mechanic in record time, and dropped me at my home nearby within five minutes. It was as pleasant and seamless a transaction as could be hoped for, and utterly stress-free. While I hope that my car will behave itself in the future, I know which company I'll ask for if it doesn't. read more

They charged my card more than twice the price quote they gave me on the phone. Avoid these guys.