A big thank you! Last Spring I became home bound due to partial kidney failure. I cannot drive right now and I take a lot of medications. I am getting better but I digress. I asked my wife, who goes to BP after church every Sunday and with another friend once a week, if she could ask about getting wings done in a manner safe for me. Your kitchen and the Waitress (who is so much more) were only too happy to help. I know it may not seem like much, but your kindness just makes me smile and I wanted to thank you for taking care of this for me. I hope one day to come in and say hello and thank you for brightening my day. Love to you all Judy and Kerry read more

I went here a few days ago, sometimes in march '24. My partner and I went on a small date here and we were seated by a young female with dyed hair - it was stripped to blonde. She had her hair up in a bun the night we went in. My boyfriend was the one who went in first and she was super positive until I got to the table which we both found odd? I didn't get her name, unfortunately and it will make sense why in a moment. She immediately had a vibe change when I sat at the table, and mainly directed her conversation in his direction. She was weirdly short with me but I tried to brush it off as me reading into it. After she brought our drinks we didn't have her serve us again until nearing the end but she wasn't doing very much, she spent most of her time lingering in the corner and talking to her other work friends. She wouldn't look in our direction and out right ignored me. She came back near the end of our stay and went "you alright" and before I could answer began to walk away. She seemed very bothered by my presence but was very welcoming and kind with my boyfriend, according to him she even came back to check on him when I excused myself for a moment. Without asking refilled all of our things and when I tried to ask for her name she walked off. The only thing she said was at the end when we were paying and suddenly became willing to talk - again only in my partners direction which made me feel like either she was interested in him, or it may have been a race thing. I'm always very kind with people I interact with but she was very cold towards me. We didn't end up tipping as it bothered my partner too that she wouldn't even talk to me or answer me when speaking. I really wouldn't recommend this one because this is my second time having bad service there. Both by their younger staff. And during the middle she sent out the people she was talking to in order to avoid coming back. I just was really disappointed. I wouldn't recommend waitressing if you can't get past personal issues. read more

Fantastic place to get pasta tuesday on a late night after work shift. This might be a new trend for me at the moment. Place is clearly identical to any boston pizza franchises in edmonton. Because it's located in a community area, this place ain't as busy late at night. Staff is friendly and parking is large. Washrooms are well kept and the atmosphere is like a sports pub in the bar area; while the family area is cozy as well. Great place to watch sports game or just eat a decent western meal. Desserts taste phenomenal and satisfying for an average restaurant. Plenty of space for a party get together or hang out. Alcoholic drink costs varies but you can find special deals depending on the season or events. Recommended for anyone looking for a good meal to dine in or take out. Maybe even watch the sports game with friends or bring the family for an outing. read more

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I ordered a meal for myself and 2 co workers via phone. I was told that their supervisor would call me back to confirm my order. I then waited an hour and a half and still never received a call back. I called them to find out what was going on and after 8 minutes of being on hold I finally talked to the "supervisor" who then took another 5 minutes to find my order. I was asked when I would like my order ... How about asap to when I placed it an hour and a half ago? This is not my first bad experience with this Boston Pizza via delivery weather it's missing items or very slow service. It will be the last as I will save myself the empty stomach and order from anywhere else in the fort who can deliver. The customer service is absolute garbage. Very disappointed in yet another terrible experience with this Boston Pizza. read more

Slightly disappointed tonight. We had come in for dinner, it wasn't crazy busy, but definitely not dead either. There were 2 hostesses on and 2 servers. The manager sat us and a few minutes took our drink orders. Our server took our food order, a runner brought us our food... And then nothing. Not a single person came to the table for a food check or a drink refill, we all had to eat without drinks. We also had to walk to the front and ask for our bill. The manager got it for us, asked the hostess to "take care of it" and walked away! The food was great tonight folks, but the service was crap. Absolutely horrible. read more

This was our first visit to this location and will be our last. To start with they had a very limited selection of taps in their "sports bar" side where minors are specifically not allowed. You would think with a focus on getting people out for the game they would expand their selection of draft beer. Secondly, I made a point of telling the server not to put pickles on my burger, and reminded her again before she walked away with our order.....you can guess what spilled out of my burger when I cut it in half. The music on the patio reminded me of some ridiculous 50's era diner and when i asked if they would mind changing it, it became sort sort of zen experience, definitely not what I expected as an alternative! Needless to say my appetite was destroyed by the time my new meal came and it went home for the dog. No one even offered to comp the meal. Stay away from this place!!! read more

I promise this review isn't to tell you the food is anything new or revolutionary. It's a Boston Pizza. The food is the same as it is at every other location, as is the decor, and everything else. Imagine that, in a chain restaurant. Shocker. I've had mishaps as a customer at this location before (food poisoning, forgotten delivery orders, food mixups, the usual), and they've been satisfactory as far as clearing them up (or in the food poisoning case, were extremely responsive, let me know that they had disposed of the offending batch of the menu item and would be happy to comp my meal if I could ever fathom coming back). It's a chain restaurant, so I'm not sure what else anyone could expect. This is a review to glow about one particular staff member. Today is Valentine's Day, which I know to be one of the busiest days of the year for a BP, and in order to be sure I could have my heart-shaped pizza, I called ahead. I called around 5:30 to place a pick-up order, and the call went along these lines: Me: "I'd like to place an order for pickup." Her: "Uh, we can't take an order for any pickups to be ready between 6 and 8." Me: "Oh. So I can't order anything tonight until after dinner time?" Her: "I mean 7. Between 6 and 7." Me: "That's okay, I'd like to place the order to pick up around 7:15 anyway." Her: "We won't be able to get any food done for that time." Me: "... so what are you telling me then?" Her: "[Pause, and deep breath.] If you would like to pick up food for 7:15, you should get it from somewhere else." Sorry, WHAT?!?! You're tell me that I should order from somewhere else? So, you could imagine that I was extremely taken aback. I live in Fort Saskatchewan, and while we "gotta love it", there are few places that I actually WANT to eat at that aren't fast food. I moved here less than a year ago, and it is foreseeable that I will live here for at least the next 20 years. Yeah, sorry - I'm not restricting myself to only Original Joe's and Bear's Den. And no more bandera bread. I waited 10 minutes, and called back to ask for a manager. I spoke with a woman named Theresa, who naturally (thankfully) was truly shocked about what had happened, and reassured me that I was not a lunatic for expecting to order heart-shaped pizzas on Valentine's Day. Rather than dwelling on it, or making excuses, or claiming that the girl I'd spoken to was an idiot (like you get a lot of managers doing when they work with some less-than-committed staff members), she apologized WITH SINCERITY and reassured me that the concern was legitimate and that she'd sort it out. She then quickly took my order, and promised it would be ready for 7:15 as I'd originally requested. Now again, I come to BP a pretty decent amount, and have for quite a long time. I'm used to dealing with staff that can't wait for their shifts to be done, and could frankly give even less of a shit about whether or not I choked on my meal in the dining room. But having briefly worked in the service industry and hated those nights that were so busy that I couldn't keep my head on straight, I can wholly empathize and above that, it makes me appreciate FANTASTIC customer service on those nights where you don't even get to stop for a quick sip of water. Theresa didn't offer to comp my meal or give me a discount, but now that I think of it, she didn't tell me what the price will be either (I guess I'll see when I get there). And honestly, I would still be willing to pay full price AND leave a generous tip on top of it for how painlessly and efficiently she dealt with the problem. This is the kind of thing that if dealt with badly, they would never be able to earn my business back, even if they offerred me free meals for a year. I was even so happy that I sent in a positive comment card on their website in the Contact section for their head office. Rock on, Theresa. I hope they give you a raise. And that you privately smack that other girl up the backside of her head for ever turning away business. read more

just came here for lunch and our server Melissa is the best! Food was delicious and service was great.

Good pizza, good pasta, plenty of tv's in the sports bar are all pluses. The negative is how can a sports bar only have 7-8 beers? Also the pizza burger was nothing more than a burger with pepperoni and red sauce. Pricing and portions are good. Plenty of variety on the menu. read more

Boston Pizza - parking lot at night - Pizza Near Me - Fort Saskatchewan, Alberta

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I have been to this Boston Pizza three times in the last few months and every time I try to order the margarita pizza they are out of ingredients. You would think after 6 months of having this pizza on the menu and it being that popular they would order more ingredients so they have it on hand. Obviously this place is mismanaged that they can't seem to stock enough ingredients to support their menu. Just a tip Safeway is across the parking lot maybe go get the missing ingredients so you don't lose business and customers. read more

The service in the restaurant is actually really good when you go there, but any time I have tried to order online for take out (which is most of the time) the service is just awful. My orders have been cancelled for no reason or delayed for excess amounts of time. Their app is not easy to use either which makes ordering a hassle. If their online system was better I would definitely use it but it's complicated and unreliable which has dissuaded me from online ordering here. read more

The waiter was bitchy and food was iffy. The chicken parm was ass and tasted like salmon.

I am writing this review based on a couple of past visits. I am giving them 2 stars but almost feel it should be 1.. At one point recently my wife and I for our anniversary dinner called in an order to go. We spoke with the front staff and placed our order with plenty of time. Upon arrival we waited even to be acknowledged, and then when they finally went to get our order they couldn't find it. They even said to my wife "you must not of called here".. My wife being the stickler she is had confirmed we had called the Fort Sask BP's when she called in and they said yes.. On another trip we sat and waited for almost 30 minutes for them to even take our drink order, it wasn't terribly busy so we couldn't understand what the issue was, there was our table of 10 and the table of 10 next to us but overall the place was more than 1/2 empty. My view of this place is very poor and staff attitude as bad. I have stopped ordering from them and we haven't been back since.. read more

We were just at the Fort Saskatchewan location, after waiting at the front for almost 10 minutes they finally sat us at a dirty table. Now we have to stand in the middle of the restaurant while they clean the table they want us to sit at.. Once sat we waited another 10 minutes, watching servers clear other tables. No one said hello or offered us a drink. We ended up walking out as the 4 kids we had with us were starving. Being a server myself I would have understood had they been busy but they weren't and I'll be sure to make sure everyone I know what crap service they can expect if they go there!! read more

They're always awesome for delivery! Always on time for eta's. (Estimated Time Arrivals). I had their Tuesday pasta special today. And bought 2 desserts. Both are very delicious!!! When they came to the door to deliver my food they were early then the eta. I love Boston Pizza!!! read more

We come to this location on a regular basis since it opened in this new location. The restaurant is bright and pleasant to sit in. There was a bit of a wait and the person checking us in was also the person who was cleaning off the tables while the front desk was unattended with people waiting to get their name in for a tables as well as those who were waiting to pay. The food took a long time to come, as usual, but when it arrived it was very good. The server was attentive, our orders arrived as ordered and all the meals came together. All in all a nice meal. read more

I found the food is as other posters have stated " your typical boston pizza food". Nothing to spectacular here. The service for my group was pretty good. Our server was very attentive. We never had to worry about getting refills on drinks or anything like that. Again nothing to spectacular, just another typical visit to a boston pizza chain. But no big complaints either. read more

Went in with a bunch of kids from my son's lacrosse team. The service was decent, it's not always easy with a bunch of 14 year old boys...food is the normal pizza and pop, but the kids got everything they ordered and we were in and out in a little over an hour. read more

The service absolutely is mind blowing!!! Every time we have went there is a hour to hour and half wait for the waitress to screw up our order and then by the time you wait again for your food your not even hungry and are so pissed off you wanna just up and leave. It's a shame!!!! read more