Customers beware if you allow their incompetent staff to drive your vehicle! It's your word against theirs and they like to make promises they won't keep. It's unfortunate that they've taken advantage of a honest, wonderful family that I've know for almost 30 years. They have refused to compensate them for the damage done to their RV by one of the employees. The insurance has finally settled with them, but it's $1435 LESS than what they paid for the RV. They went back to Bosley with the hope that they'd make good on the money they were out, to no avail.
Curious to know more? Here's the full story:
Those of you who know me well know that I am very slow to anger. But I have been livid since around noon and hopefully venting here will let me calm down enough to sleep tonight. As many of you are aware, we are in the process of selling our house and moving to the Finger Lakes region of New York. We purchased a used RV to stay in while house hunting and waiting to close. Last Thursday, we picked it up from the dealer and drove it Bosley Tire Service for a set of New tires. Two plus hours later, we pay the bill and are waylaid as we are leaving that they need to talk to us. Their employee had scraped the passenger side when pulling out of the bay. We go look and there is yellow paint from just before the front door all the way to the back (20+ feet), the railing has torn away at the bottom leaving a hole that you can see through, the day old awning arms are slightly bent, the awning has a foot long tear and there is a vertical gash near the back. They tell us they will take care of it. I think no problem, mistakes happen. We drive it back to the dealer to find out where to take it for repair. The estimate turns out to be $10,000 which is not much less than we paid for it. Bosley offers to buy it for what we paid for it. That sounds fair but doesn't help us because the only replacement we can find is in Lodi, CA. So we asked for a replacement instead. No, they won't do that. Okay, we will sell it to them and bring in the title.
So today, we take in the title and all of the paperwork per their request. We haven't had a chance to register the vehicle because we were handed the title as we were leaving to go get the tires. In other words they wrecked it before we could go to the tag office. It is raining hard, there are two holes in the side and they expected us to pick up the vehicle and drive it to them. They need to see it before they buy it. Why, what more do they think has happened to it? Do they think we are trying to rip them off?
So finally, they decide that we need to drive one of their managers to the RV dealer so he can look at it, give us the check and then drive it back to Bosley's. We wait and wait for them to tell us a time when we can go. I finally get fed up and say we will just go get it but we want a cashier's check ready when we get back. We drive all the way to Augusta to pick up the RV and as we are getting the keys, I get a phone call that the title isn't clear. I say what are you talking about, we paid cash of course it is clear. Well, since we had not registered it before they wrecked it, it wasn't clear. We couldn't have received the title in our name even if we had registered it on the way. Our dealership called Bosley to try and straighten things out and offer to help expedite the title exchange. They informed the dealership that they were not going to buy it, they were turning it into insurance and that we were to deal with the insurance company. They literally said they were washing their hands of us.
The office manager was the only member of management that didn't treat us as some kind of grifter and that their inconvenience was some how our fault. The first thing you see when you walk into the showroom are pictures of Jesus, scripture and crosses. Each desk has a sign that says "Integrity is doing the right thing when no one is looking" . It is all a show, they certainly do not practice it. We have purchased tires from them before, But never again. WE ENCOURAGE YOU TO AVOID THEM. read more