I took my car in for an oil change and a few other things and received great service! However, a…read morefew days later I noticed that my car was leaking oil. When I brought it to Jeremy's attention, he had me bring the car back in immediately. Quickly, he was able to discover the issue and fixed it at no charge. My car has been running great ever since. Its nice to find a spot that is honest!

Took my 2024 Silverado in for service earlier this week. After I arrived home I noticed that the…read morechassis had not been greased, in fact since there was dirt and surface rust on grease fittings, apparently had never been greased. I had taken delivery from Denooyer new. Upon further inspection, even though tires are still in excellent condition the wear patterns look like the tires had never been rotated. Something I paid extra for. My mistake was apparently that I was seeing familiar faces from Caron Chevrolet the service level continuing. I believe I shall be moving on to somewhere else.

We purchased a Murano today. The customer service was great and the help to use the equipment on…read morethe vehicle was very helpful. Thank you to Alan , Rich, Eli and Andy for making this a great experience! Nancy B.

I take my car to DeMaaged, the mechanics are very good and knowledgeable. I have had really good…read moreservice there until recently. I hit a deer and took my car to have it looked at. The customer service individual was very rude and told me that they don't accept my insurance. I informed them that I could pay the expenses upfront and I would work with my insurance to be reimbursed. I was told to go somewhere else that they would not look at my car. I would thing twice before taking your car to a place where they allow someone rude people to work.

We have been buying our vehicles from Cole Chrysler off and on for 16 years. Today has ended that…read more Manager of dealership very rude and condescending along with no help from parts department. Actually told us to go to another dealership! Showed no interest what so ever in helping us. Very disappointing. Bottom line the minute something goes wrong they dismiss you. Manager actually walked away while trying to show him our issue. Really! Giving this business a

I suspect this is what car dealerships used to be like. Relational. Sales and other staff just…read morechatting with you about cars. No pressure. Just delightful people. I worked with Ray. He was fantastic and authentic. Super responsive via email and text. No games. Just a genuine good guy. I wouldn't hesitate to recommend this dealership to anyone.

Ben! What can I say about this man who hung up on me for no apparent reason? I was connected to the…read morewrong person and he was very rude. He could have done some research before treating me bad and hanging up on me. Terrible customer service! Do not recommend!

Sent me this mailer when I lived at another address. Said I won a prize, which looked like price…read morelabeled "1st" on mailer. When I traveled 30 minutes to claim it, they said that those were just "examples" of what you can win, and that the fact that several of them were labeled "GP", "1ST", "2ND", etc. didn't mean that's what the prize would be for the symbols you got. Also VERY pressuring to get me to buy a car and sell mine when I kept saying I wasn't ready to. Then, instead of giving me the prize, they revealed another prize not mentioned on the mailer (a $2 bill) and then spun a wheel to see which prize I would get. Which one do you think I got. The $2 bill. Also, nowhere on the mailing does it say you will get a randomly picked prize. False advertising and just straight up deceit and lying. Never buy from these people on principle. If they sell cars like they hold contests, they're shoddy and evil individuals. Also. Pictured below is the second mailing I've received at my new place. First event took place a couple months ago.

Poor Service, Overcharged, and Damaged My Vehicle - Never Again…read more I brought my vehicle in for a simple oil change at Albion Ford, and it turned into a frustrating, expensive, and damaging experience. They over-tightened the drain bolt, which ended up damaging my skid plate underneath the car. Instead of owning up to it, they got angry when I refused to pay $450 for a brand-new skid plate -- on a car with over 200,000 miles on it. They only reinstalled 3 of the skid plate bolts, which tells you how little care they took to fix what they damaged. They originally quoted me $40, which is the typical Quick Lane oil change rate - but I ended up paying $240. For what? To sit in the lobby for 4.5 hours, and have them overfill my engine with oil -- a brand-new engine, mind you, with only 2,000 miles on it. Absolutely unacceptable service. Poor communication, careless work, and no respect for the customer's time or vehicle. I will never return and strongly recommend others look elsewhere for honest, professional service.

UPDATE: Eric the Sales manager and Dave the service manager are taking good care of me and I would…read morelike to change what I said earlier. I believe they are really trying to figure out what is wrong with my purchase I made from them and I thought I would tell that to everyone that is looking into this dealership to make a purchase. Thanks for your help!

My niece bought a car from this business... it broke down within 24 hours... has since had it…read morechecked by a reliable mechanic and found out it will Ned close to $2000 to even get it safe enough to have on the road.... very poor customer service. Don't buy here unless you are looking for an expensive boat anchor!

My brother Steve purchased a car here a little bit ago. Him and I are both from Michigan…read moreoriginally but live in Denver, CO. Him and I were visiting Michigan and he suggested that I check out Fadel Auto Sales. My old 06 Focus broke down on me and I needed to find a new car on a budget. I did not like the idea of having to drive back to Colorado just to purchase a car from MI but after checking the prices and selection of vehicles I opened up to the idea. Yousef the owner was very nice and informative. He even let me test drive a few of the cars...even one that I had no intention of buying....but I do love Audi's and couldn't resist. I am now the happy owner of a 2011 GMC Terrain and I love the vehicle. If you are looking for a new car even out of State I would say Fadel Auto Sales is the place to go!

Best service ever. I'll only take my vehicles to this dealership. They are honest, don't run you…read moreup. Don't push services you don't need. I took my F350 to 2 other places in town. Nether of them could figure out what was wrong with it. Of corse they charged me a service fee for nothing. So I took it to Lakeview Ford, I have to say I was hesitant because most dealers have a reputation for making you pay an arm and a leg. They took a look at it that day. Explained what was wrong with it and had it fix by the next day. The price for the work they did was more then fare, I call around to other shops to see how much they would have charged for the same service. The dealership was with in dollars of the other estimates. Great job guys and Thank You. P.s. Steve is the man!!

This was the worst experience/interaction that I've ever had at ANY dealership, and I have dealt…read morewith many. My husband found a specific color Mach-e with specifications he wanted at this dealership. He worked with a salesperson over the phone and through email the day prior to us arriving because we live 4+ hours away from lakeview ford/battle creek. We were assured that everything was ironed out, there were already X amount of rebates on the car and we had another personal mailer that we were told could be added to bring the price down further. We were told there is always room for negotiation, and that everything was good to go. Credit was run before we arrived, it should have been fairly straight forward, just going over last minute details and signing papers. We got there and that was not the scenario that was presented at all. After driving all that way with children, we were sat down while the sales person left us multiple times to go ask his sales manager or the finance person questions- which totaled 1.5 hours. At no point were we asked if we wanted a drink, a snack, anything to make the wait more manageable (which might sound petty, but I have NEVER been to a dealership, especially not Ford, where I wasn't asked if we wanted something to drink while we waited). It wasn't until just before the finance guy wanted to pull us into his office that he asked if our kids wanted something to drink. By this time we had been there for almost 2 hours. He proceeded to bring us into his office, rushing my husband through signing papers for a car that we haven't even been told the payment information for yet. He talked to my husband as though I wasn't even there. At this point I made it very clear how uncomfortable I was with the tactics being used. He was being incredibly pushy and condescending. "Well, this is to save time. I'm going over it with you now and you're signing it so it doesn't have to be done later. Just sign it, we're getting to that." okay, but I don't even know the specifics or cost of this vehicle yet, and you're trying to rush him through signing things that I've made it clear I'm not comfortable with? At this point he started talking to me like a child who was interrupting an adult conversation. He finally pulled out a paper that had protection plans and pricing on it which showed numbers that we never would have agreed to drive down there for. And when he was told that those prices were not something we were interested in and that our maximum budget for a vehicle was at least $25 less/month (really- closer to $50) than the lowest figure he looked at me and said "it's just $25... that a $6 cup of coffee per week. That's not a big deal. It's $6/week, are you following?" In what world do I as an adult woman, or my husband who is an adult man need this guy to mansplain how budgeting works or how I should work out my personal finances that he has no idea about. We have children, a mortgage, all of the bills that come along with those things, my vehicle and insurance to cover them. My husband was t-boned a week ago which totaled his car and now we are trying to figure out how to get another one, to be told that "just figure it out and budget better, $25/month over your absolute maximum shouldn't be such a big deal" by some scummy guy who talked over us the entire time and acted like we were too stupid to understand simple logic. For reference, I have a 4+ year degree. I'm a Registered Nurse and work with the public. I have worked in customer service and customer relations. This is not how you talk to or treat people that you are supposed to be providing a service to. I have never felt so disrespected and condescended by someone who was trying to pressure me into buying something from them in my entire life. Absolutely disgraceful. Complete waste of time, money, energy. Even though they tried to screw us out of being able to find another dealership with the amount of our time they wasted, they weren't successful. We went to another ford dealership (DeNooyer) where we were treated with respect, weren't talked down to or talked over, where they stayed late to help us work out a deal to get my husband into a new car that he could drive away yesterday. Most importantly, it's a vehicle that he loves. All of this occurred because none of the Michigan dealers with Mach-e that could be dealer traded would trade to my local dealership. Brown motors/Ashley in petoskey is FANTASTIC!!! Hopefully more people blast them so that people can stay away from this AWFUL place. If I could give zero stars I would.

I just bought a car from West Point Auto and I want to say it was the easiest process I have ever…read moregone through with buying a car. There was no pressure to buy just answers to questions I had. Before I bought the car there were a couple of concerns I had and they were fixed immediately. My husband had had a stroke and was not able to be a part of the process. We had been to several other used car dealerships that tried to take advantage of the fact that it was my first time buying a car on my own but Jason took his time and let me go at my own pace. We love our new car and after checking around we appreciated the very fair price . I would recommend them to everyone looking for a used car!

If I could give a negative rating if I would. West Point Auto Sales. Buyer beware. My son purchased…read morea 2017 Ford Escape for 13000 dollars with a Level 3 warranty that cost an additional 2600 dollars. 8 months later the car had to be towed to the dealership for the entire dashboard being lit up in red telling him to turn the car off immediately. It was a coolant sensor which cost $466.00 to repair with the additional extended warranty, so he paid it. A month later the check engine light came on again so he bought a code scanner and found out it was a misfire in cylinder 1 so he took it back to their service department to be fixed but the service rep listened to the engine running and told him it could be the spark plug and the coil pack. He told him it would cost a lot more for West Point to fix it and it would be cheaper to fix himself. So he did. A month later the check engine light came on again. He finally had to take it in to their service department to look at because the car would not accelerate on the highway. They told us it would be 2 weeks before they could even look at it, so he left it hoping they would look at it sooner if someone cancelled. Surprise. We had to call them after 3 weeks to find out what was wrong with the car. My son was told the head gasket was a bust and it would be too much time to repair and they couldn't get parts for 2 months. The best option was to replace it with a used engine that had 78,000 miles on it for 7100 dollars. They handed me an invoice for 10,644 dollars in order to repair the car, but said that wasn't the cost! We confronted Jason about selling stripped down warranties where important boxes on page 4 were not checked and he said that would have been a surcharge. We never even saw those boxes at the time of sale nor did we have the surcharge option. I asked the service department to produce denial paperwork for the repairs and I asked the warranty company to produce denial paperwork. I still haven't gotten it and that was more than 2 weeks ago. In a nut shell, they sold us a car they knew had these issues because there is literally a class action law suit brought against Ford for this very problem and probably used a sealant like KSeal to hide the problem for a while, sold us a stripped down DOWC (which stands for dealer owned warranty company) and then basically told us there was nothing they could do about it and pretty much they didn't care. In addition their service department guy wanted to assault my fiancé in the parking lot and then called the police on us. The Better Business Bureau has been contacted and a complaint has been filed along with a complaint to the Michigan department of the Attorney General. If you have gotten to this point, you can contact me at kapage1970@yahoo.com and I will be happy to pass along any information in regards to what I have found out about the warranties and their shady business practices.

Freddy was very helpful, stayed open late to accommodate our needs, and was honest and trustworthy!…read more I highly recommend this dealership! They provide top notch service that you can trust!!!

I always try to spend my money locally. I bought tires here and they have been nothing but…read moretrouble. I paid more for a "great" warranty. The tread is already wearing down and one tire keeps losing air. Not even a year old and I have taken them back at least 6 times to complain about them. All they will do when I take my car in is to check the tire pressure and add air. I could easily do that myself. I would say do not buy tires at this dealership! They refuse to stand by the sale or the warranty.