We purchased a Murano today. The customer service was great and the help to use the equipment on…read morethe vehicle was very helpful. Thank you to Alan , Rich, Eli and Andy for making this a great experience! Nancy B.

I take my car to DeMaaged, the mechanics are very good and knowledgeable. I have had really good…read moreservice there until recently. I hit a deer and took my car to have it looked at. The customer service individual was very rude and told me that they don't accept my insurance. I informed them that I could pay the expenses upfront and I would work with my insurance to be reimbursed. I was told to go somewhere else that they would not look at my car. I would thing twice before taking your car to a place where they allow someone rude people to work.

This was the worst experience/interaction that I've ever had at ANY dealership, and I have dealt…read morewith many. My husband found a specific color Mach-e with specifications he wanted at this dealership. He worked with a salesperson over the phone and through email the day prior to us arriving because we live 4+ hours away from lakeview ford/battle creek. We were assured that everything was ironed out, there were already X amount of rebates on the car and we had another personal mailer that we were told could be added to bring the price down further. We were told there is always room for negotiation, and that everything was good to go. Credit was run before we arrived, it should have been fairly straight forward, just going over last minute details and signing papers. We got there and that was not the scenario that was presented at all. After driving all that way with children, we were sat down while the sales person left us multiple times to go ask his sales manager or the finance person questions- which totaled 1.5 hours. At no point were we asked if we wanted a drink, a snack, anything to make the wait more manageable (which might sound petty, but I have NEVER been to a dealership, especially not Ford, where I wasn't asked if we wanted something to drink while we waited). It wasn't until just before the finance guy wanted to pull us into his office that he asked if our kids wanted something to drink. By this time we had been there for almost 2 hours. He proceeded to bring us into his office, rushing my husband through signing papers for a car that we haven't even been told the payment information for yet. He talked to my husband as though I wasn't even there. At this point I made it very clear how uncomfortable I was with the tactics being used. He was being incredibly pushy and condescending. "Well, this is to save time. I'm going over it with you now and you're signing it so it doesn't have to be done later. Just sign it, we're getting to that." okay, but I don't even know the specifics or cost of this vehicle yet, and you're trying to rush him through signing things that I've made it clear I'm not comfortable with? At this point he started talking to me like a child who was interrupting an adult conversation. He finally pulled out a paper that had protection plans and pricing on it which showed numbers that we never would have agreed to drive down there for. And when he was told that those prices were not something we were interested in and that our maximum budget for a vehicle was at least $25 less/month (really- closer to $50) than the lowest figure he looked at me and said "it's just $25... that a $6 cup of coffee per week. That's not a big deal. It's $6/week, are you following?" In what world do I as an adult woman, or my husband who is an adult man need this guy to mansplain how budgeting works or how I should work out my personal finances that he has no idea about. We have children, a mortgage, all of the bills that come along with those things, my vehicle and insurance to cover them. My husband was t-boned a week ago which totaled his car and now we are trying to figure out how to get another one, to be told that "just figure it out and budget better, $25/month over your absolute maximum shouldn't be such a big deal" by some scummy guy who talked over us the entire time and acted like we were too stupid to understand simple logic. For reference, I have a 4+ year degree. I'm a Registered Nurse and work with the public. I have worked in customer service and customer relations. This is not how you talk to or treat people that you are supposed to be providing a service to. I have never felt so disrespected and condescended by someone who was trying to pressure me into buying something from them in my entire life. Absolutely disgraceful. Complete waste of time, money, energy. Even though they tried to screw us out of being able to find another dealership with the amount of our time they wasted, they weren't successful. We went to another ford dealership (DeNooyer) where we were treated with respect, weren't talked down to or talked over, where they stayed late to help us work out a deal to get my husband into a new car that he could drive away yesterday. Most importantly, it's a vehicle that he loves. All of this occurred because none of the Michigan dealers with Mach-e that could be dealer traded would trade to my local dealership. Brown motors/Ashley in petoskey is FANTASTIC!!! Hopefully more people blast them so that people can stay away from this AWFUL place. If I could give zero stars I would.

Had one of the worst experiences of my life today at Lakeview Ford…read moreThe Big Boss is a big ****. He treated me like I was nothing, made me cry. Saying "sounds like you have gotten yourself into a bind, you can't come in her telling us how much you want to pay, setting you bottom line, it doesn't work like that, you put high miles on cars you can't even lease a car because you drive cars into the ground" (I'm a home care nurse), I depreciate cars. Ended up they showed me two new vehicles and said they needed $10,000 down payment or a cosigner. When. I said I didn't have either, he escorted me to the door. WTH you'all called me! What? Did I remind you of your ex or some chick that wronged you? I can't believe how he treated me. For what?

Amazing service and sales! I just purchased my third vehicle from them, wouldn't imagine going…read moreanywhere else. They treat everyone like they are the number one customer. Highly recommend!

In October 2021, I purchased a 2001 Chevy Silverado Turbo. Within approximately one month of…read morepurchasing the truck, I began experiencing an issue with the vehicle. In December 2021, a warning light appeared on the dashboard indicating "Reduced Engine Power." I brought the truck to Heritage for diagnosis. At that time, I was told that the issue appeared to be related to something else and that they had taken care of the problem. Unfortunately, the problem did not go away. I brought the truck back to Heritage in 2022 and again in 2023 for the exact same "Reduced Engine Power" issue. During these visits, Heritage performed inspections, including their three-point inspections, and addressed items they identified as needing attention. I followed their recommendations and paid to have the necessary work completed because I trusted that these repairs would resolve the problems I was experiencing. I may not have brought the truck in during 2024 because the warning light and issue were not consistently present at that time. However, by 2025, the same problem had returned and was continuing to occur. I brought the truck back to Heritage once again. They performed another inspection and identified additional items they said needed to be addressed. Once again, I took care of the recommended repairs. At this point, I had repeatedly brought the vehicle to Heritage, repeatedly reported the same problem, and repeatedly followed their recommendations in an effort to get the issue resolved. Then, in 2026, the situation became significantly worse. The truck completely shut off, leaving me with no choice but to have it towed to the dealership. Heritage again identified additional repairs that they said needed to be completed. Due to financial circumstances, I was unable to proceed immediately, and the truck remained at the dealership for approximately two months before I ultimately had it towed home. Once I had the truck home, I replaced the key component that Heritage had identified as needing to be replaced. I then brought the truck back to Heritage specifically because the "Reduced Engine Power" issue was still occurring. The check-engine light was also illuminated. This is where my experience with Heritage became particularly concerning. Heritage had the truck for approximately two weeks. During that entire period, I was repeatedly told that they could not get the truck to "mimic" the problem I was describing. I was also told that they could not determine what was causing the issue. This was extremely frustrating because this was not a new or isolated problem. I had been reporting the same issue to Heritage for years. After several conversations with Heritage, I contacted GM and opened a case regarding the situation. We eventually went to the dealership because we wanted to check on the truck and assist the technicians in demonstrating exactly what the vehicle was doing. Instead of allowing us to help identify the problem, the manager, Austin, returned the keys to us and stated that they were finished working on the truck. When we asked why, we were told that they could not reproduce the problem and therefore could not do anything further. At that point, another manager, Mike, became involved in the conversation. Rather than working with us to find a solution, the conversation became increasingly confrontational. We were repeatedly told that Heritage could not get the truck to act up and that there was nothing they could do. Eventually, Mike asked us to leave the premises. I refused to leave without receiving all of my paperwork and documentation concerning the vehicle and the work that had been performed. During the conversation, I told Mike that I intended to report the situation to GM, including the fact that Heritage was essentially refusing to continue diagnosing the vehicle. His response was extremely concerning. He stated that the people he dealt with at GM were "$12 pencil pushers," that he only told them what they wanted to hear, and that they had no control over what happened in the shop. He also accused me of lying about having an open case with GM and stated that the case had already been closed. That statement was false. I did, in fact, have an open case with GM, and I had documentation of the case and the communications surrounding it. I also documented what occurred during my interactions with Heritage. I subsequently reported the entire situation to GM and requested that the truck be transferred to another dealership. I have more to say, however, the boxes are not long enough for me to complete what I have to say. If I could give a zero star, I would.

We had the best experience with Artia at Battle Creek Honda. She was professional, friendly and an…read moreexcellent listener. She listened to what we needed and wanted and got us the exact car we requested quickly and within the budget we presented to her. We did not feel pressured at all and it was such a positive experience. Artia was so understanding and helpful on follow up calls and kept us informed about everything along the way. She also made sure our insurance and registration transferred seamlessly. Highly recommend. You will not be disappointed

I recently was looking to purchase a Newer Truck. I was looking at Heritage Chevrolet but they did…read morenot have what I was looking for so I seen online that Battle Creek HONDA had several trucks from the west coast so they were clean. I was looking at a Chevy Silverado 2500 HD . They would not Haggle with the price at all. I would say the only person who was Nice was Arita ? I believe that was her name sorry if I spelled it wrong. I did not spend what a new one would cost but I would like to have felt good about being there and purchasing a vehicle. when I was leaving I had said to everyone have a good day and no reply? only from Arita

This is a very dishonest dealership. My disabled brother traded in his truck for a Grand Prix…read more Told the car was in good working order. He got it home and the radiator was leaking. He took it to Mufflerman and was told that the radiator had a hole and the tie rods were shot. The car shouldn't be on the road. He approached them and was told the car was sold as is. So I went in to discuss it with them. I was taken in the office, where he started going over the paperwork where my brother signed the contract. I stated that all I want to know is if he disclosed all of the issues the car had. He went back to the paperwork, I again asked the question. He jumped to his feet, told me to get the F out of here and got nose to nose with me. He wouldn't answer the question. They are crooks, do not shop there.

I had a very similar experience as the other reviewer. The transmission was jacked on the car, but…read moreyou couldn't tell until you drove it for a few days, and I could only find a replacement locally with a 30 day warranty. I just kept driving the thing for a couple of months and then the timing chain went out, so I'm glad I didn't bother with the transmission fix. POS, even with low mileage on the thing. Cars these days are a total crap shot waste anyway. This place don't care if you get a good vehicle or not, just modern day horse traders. Definitely take anything from them to a reputable shop for a pre-purchase inspection before you buy from this place, or try to find something somewhere else. At some point everyone will be forced to lease with limited mileage, or take public transport, that is likely the overall goal, -bunch of BS and getting worse all the time.

I would like to start by saying that I rarely post reviews, as you normally expect good service,…read morebut my experience was above and beyond and I had the urge to share my story. After 10 years of driving a 2008 Camry that would not die (sold it with 215K miles on it), I decided to upgrade to a new 2019 Rav4 Hybrid due to the amazing fuel economy coupled with AWD. Out of 5 dealerships, Sunshine Toyota had the best price for the trim I wanted and so I decided to lock in and purchase the car. I explained that I received an excellent offer from a buyer on my Camry that was too good to be true so and that I would be selling it in a week. Later that week I found out that Toyota issued a safety recall for the Rav4 (minor issue with the back-up-camera) and that I could not pick it up until it was resolved. Justin Etheridge was my sales consultant and offered a free loaner vehicle (2019 model) if my Camry sold before the Rav4 safety issue was resolved and said I could use it for as long as it took. Well...after the back up camera issue was resolved, Toyota issued another minor safety recall for the automatic braking and put another stop-sale on the Rav4 until it was repaired. Fast forward almost 2.5 months later (slight delay due to a credit fraud alert on my report from a stolen wallet incident in February) and I was finally at the dealership to pick up my car. The entire paperwork process was very streamlined and efficient, yet they explained all the steps. As I upgraded from an 11 year old car, another associate took me out to the vehicle to explain all of the safety features (lane assist, active braking, radar cruise control....etc). I was in and out of the dealership in less than 2 hrs driving home in my new Rav4!!!. During the entire paperwork process I had numerous people come up to me and genuinely apologize for the long wait I had in acquiring the Rav4, but I was just appreciative of the free loaner. Later that afternoon I was at the gym and saw a commercial for Sunshine Toyota stating they are #1 in customer service in the area, and normally I am skeptical of those, however, after going through the experience I did, I can honestly say that Sunshine Toyota (and the sales associate Justin Etheridge) is indeed the best dealership I have ever dealt with!!!

Very good service; great communication. I took my van in for problems with the ac system. I chose…read morenot to repair due to costs!

We were very happy with Chris the new owner of West Side Auto. We just bought a 2010 Cadillac for…read moreour daughter and it was very clear that he is dedicated to producing a great customer experience. He was very nice and went out of his way for our family. Great dealership under the new management. Michelle and Troy Zukowski-Serlin

Very long story short. We were lied to several times. We were told if we didn't like the vehicle,…read morewe could have our money back. Even though he waited until the very last minute to turn the signed title into the Sec. of State, he would not return all of our money. He said that $400 went to the state for taxes and title even though he had not processed it. Also tried to tell us that he sold us the vehicle for what he paid for it. We all know that doesn't happen. Can't even go into all the lies I caught.

Ron absolutely hooked us up! Everyone was so attentive, answered all of our questions, and was…read moreincredibly nice and helpful throughout the whole experience. We really appreciate all of your help, Ron--thank you!

Purchased a used car here, and the buyer's order (which was signed-they gave me a copy) expressly…read morestated that they would include a second key (which was missing). After 4 months with no answer, Alex called to inform me that their key guy can't cut a key for my car, and they would not cover any portion of key replacement. He's "really sorry" and "feels awful". Exploring legal options now.

I called and let Alex know exactly what we were looking for and asked that he use his best…read morejudgement and pick a few out for us to look at. He picked out four jeep wrangler 4Xe that met what we wanted and even had them charged for us to test drive. Alex was very knowledgeable and answered any questions we had or told us he didn't know but would find out for us. He was not pushy at all and encouraged us to take our time and talk about it with each other. We drove an hour to look at these cars. We traded in a vehicle and their trade in offer was STRONG. With Alex being wonderful, the offer for trade in being strong, and payment numbers being under where we wanted them, we decided to purchase switch Henkel. 6 days later, Alex text me to just check in and see if we needed anything. Alex is a top notch sales professional who I would recommend to anyone. The process was easy, best buying process and experience I've ever had. We will without a doubt return whenever we are looking for a new vehicle and have Alex sell us the car.

The recent review are spot on, the sales people, specifically Brandon and Alex, are ruining this…read morefamily owned dealership's reputation that use to be about service and relationships. We have tried to contact them for weeks just to arrange the purchase of one of the 6 different vehicles that would've worked that they had in stock (AND HAD BEEN THERE OVER 100 DAYS). However, we either got no response, or sly and evasive answers to simple questions. Never could get straight answers or they felt the need to try to tell you how you were wrong. I get it, they want to make huge commissions on both the sales proce and in the finance office, but when you try telling people with 800 credit scores that their interest rate is going to be around 10-11%, that's never going to fly and they will pay cash or get a check from their credit union. However in doing so, the dealership will ghost you because they make no commission when you finance elsewhere or pay cash. Sadly, no managers or owners are apparently involved as NONE of their review complaints have even been responded to. Maybe tgeir dales are so great right now they don't care that customers are going elsewhere because of the way they are being treated. If so, they're the only dealership in America that's happening. Who knows, but best of luck and if you are thinking of buying from this dealership, trust the reviews and do your honework because if they are pressing you to buy a vehicle, it's only because they have such a huge profit marked up that they are dancing the minute you leave the store. This is why the family owned dealerships have all but disappeared and are now owned by huge corporate groups like Group1, Autonation, Sonic Automotive and more.