Visited the body shop to pick up a car. There was some over spray in the door jamb and they said…read morethat it still needed to be fixed and they will do whatever it takes to fix it for us. They took the car back in and awhile later came back out with it fixed. Good service and trying to please customers. Will do business with them again.

We purchased a Murano today. The customer service was great and the help to use the equipment on…read morethe vehicle was very helpful. Thank you to Alan , Rich, Eli and Andy for making this a great experience! Nancy B.

This was the worst experience/interaction that I've ever had at ANY dealership, and I have dealt…read morewith many. My husband found a specific color Mach-e with specifications he wanted at this dealership. He worked with a salesperson over the phone and through email the day prior to us arriving because we live 4+ hours away from lakeview ford/battle creek. We were assured that everything was ironed out, there were already X amount of rebates on the car and we had another personal mailer that we were told could be added to bring the price down further. We were told there is always room for negotiation, and that everything was good to go. Credit was run before we arrived, it should have been fairly straight forward, just going over last minute details and signing papers. We got there and that was not the scenario that was presented at all. After driving all that way with children, we were sat down while the sales person left us multiple times to go ask his sales manager or the finance person questions- which totaled 1.5 hours. At no point were we asked if we wanted a drink, a snack, anything to make the wait more manageable (which might sound petty, but I have NEVER been to a dealership, especially not Ford, where I wasn't asked if we wanted something to drink while we waited). It wasn't until just before the finance guy wanted to pull us into his office that he asked if our kids wanted something to drink. By this time we had been there for almost 2 hours. He proceeded to bring us into his office, rushing my husband through signing papers for a car that we haven't even been told the payment information for yet. He talked to my husband as though I wasn't even there. At this point I made it very clear how uncomfortable I was with the tactics being used. He was being incredibly pushy and condescending. "Well, this is to save time. I'm going over it with you now and you're signing it so it doesn't have to be done later. Just sign it, we're getting to that." okay, but I don't even know the specifics or cost of this vehicle yet, and you're trying to rush him through signing things that I've made it clear I'm not comfortable with? At this point he started talking to me like a child who was interrupting an adult conversation. He finally pulled out a paper that had protection plans and pricing on it which showed numbers that we never would have agreed to drive down there for. And when he was told that those prices were not something we were interested in and that our maximum budget for a vehicle was at least $25 less/month (really- closer to $50) than the lowest figure he looked at me and said "it's just $25... that a $6 cup of coffee per week. That's not a big deal. It's $6/week, are you following?" In what world do I as an adult woman, or my husband who is an adult man need this guy to mansplain how budgeting works or how I should work out my personal finances that he has no idea about. We have children, a mortgage, all of the bills that come along with those things, my vehicle and insurance to cover them. My husband was t-boned a week ago which totaled his car and now we are trying to figure out how to get another one, to be told that "just figure it out and budget better, $25/month over your absolute maximum shouldn't be such a big deal" by some scummy guy who talked over us the entire time and acted like we were too stupid to understand simple logic. For reference, I have a 4+ year degree. I'm a Registered Nurse and work with the public. I have worked in customer service and customer relations. This is not how you talk to or treat people that you are supposed to be providing a service to. I have never felt so disrespected and condescended by someone who was trying to pressure me into buying something from them in my entire life. Absolutely disgraceful. Complete waste of time, money, energy. Even though they tried to screw us out of being able to find another dealership with the amount of our time they wasted, they weren't successful. We went to another ford dealership (DeNooyer) where we were treated with respect, weren't talked down to or talked over, where they stayed late to help us work out a deal to get my husband into a new car that he could drive away yesterday. Most importantly, it's a vehicle that he loves. All of this occurred because none of the Michigan dealers with Mach-e that could be dealer traded would trade to my local dealership. Brown motors/Ashley in petoskey is FANTASTIC!!! Hopefully more people blast them so that people can stay away from this AWFUL place. If I could give zero stars I would.

Had one of the worst experiences of my life today at Lakeview Ford…read moreThe Big Boss is a big ****. He treated me like I was nothing, made me cry. Saying "sounds like you have gotten yourself into a bind, you can't come in her telling us how much you want to pay, setting you bottom line, it doesn't work like that, you put high miles on cars you can't even lease a car because you drive cars into the ground" (I'm a home care nurse), I depreciate cars. Ended up they showed me two new vehicles and said they needed $10,000 down payment or a cosigner. When. I said I didn't have either, he escorted me to the door. WTH you'all called me! What? Did I remind you of your ex or some chick that wronged you? I can't believe how he treated me. For what?

Bought a 2019 Bolt from Heritage. The sticker on the car said it has a "Dealer Warranty" (I have a…read morepicture) but when reviewing the paper work, they had changed it to "AS-IS" and charged me $3K for a warranty. Sleazy.

We just Purchased, a New Car from Heritage Chevrolet, in Battle Creek, Mi. The Salesman, Carl…read moreMulder, was a Very Good, Salesman. We had, a Nice, Buying Experience, with him. We Purchased, the Undercoating or Whatever, it was called, to Go On Our Car, too. When, We took it back, to get the Undercoating, There was a Frame, in the Back Seat, that came with the Car, for the Front License Plate, My Husband ask, Could They put that on & The Service Department, wanted $75, to Do that, We said, NO!! Heritage Chevrolet, Nice place & Courteous, but Don't Expect Them, to throw in, any kind of Extras, Not Gonna Happen!! Well, Not Sure, What to Expect, from the Service Department, if Anything Else, is Needed?? Ask for Carl Mulder, If You need, a New Car or Truck. He's very Helpful & He'll get You, into a New Ride!!

We had the best experience with Artia at Battle Creek Honda. She was professional, friendly and an…read moreexcellent listener. She listened to what we needed and wanted and got us the exact car we requested quickly and within the budget we presented to her. We did not feel pressured at all and it was such a positive experience. Artia was so understanding and helpful on follow up calls and kept us informed about everything along the way. She also made sure our insurance and registration transferred seamlessly. Highly recommend. You will not be disappointed

I recently was looking to purchase a Newer Truck. I was looking at Heritage Chevrolet but they did…read morenot have what I was looking for so I seen online that Battle Creek HONDA had several trucks from the west coast so they were clean. I was looking at a Chevy Silverado 2500 HD . They would not Haggle with the price at all. I would say the only person who was Nice was Arita ? I believe that was her name sorry if I spelled it wrong. I did not spend what a new one would cost but I would like to have felt good about being there and purchasing a vehicle. when I was leaving I had said to everyone have a good day and no reply? only from Arita

This is a very dishonest dealership. My disabled brother traded in his truck for a Grand Prix…read more Told the car was in good working order. He got it home and the radiator was leaking. He took it to Mufflerman and was told that the radiator had a hole and the tie rods were shot. The car shouldn't be on the road. He approached them and was told the car was sold as is. So I went in to discuss it with them. I was taken in the office, where he started going over the paperwork where my brother signed the contract. I stated that all I want to know is if he disclosed all of the issues the car had. He went back to the paperwork, I again asked the question. He jumped to his feet, told me to get the F out of here and got nose to nose with me. He wouldn't answer the question. They are crooks, do not shop there.

I had a very similar experience as the other reviewer. The transmission was jacked on the car, but…read moreyou couldn't tell until you drove it for a few days, and I could only find a replacement locally with a 30 day warranty. I just kept driving the thing for a couple of months and then the timing chain went out, so I'm glad I didn't bother with the transmission fix. POS, even with low mileage on the thing. Cars these days are a total crap shot waste anyway. This place don't care if you get a good vehicle or not, just modern day horse traders. Definitely take anything from them to a reputable shop for a pre-purchase inspection before you buy from this place, or try to find something somewhere else. At some point everyone will be forced to lease with limited mileage, or take public transport, that is likely the overall goal, -bunch of BS and getting worse all the time.

Very good service; great communication. I took my van in for problems with the ac system. I chose…read morenot to repair due to costs!

The sales process and vehicles are great the service department is unreliable, unresponsive, and…read morejust not good. We ordered and purchased a Camry new in 2023 and for the warranty to be valid Toyota wanted the work done by the dealership, which wouldn't have been a problem if the service department was ok. Unfortunately after three years of terrible service we are no longer a Toyota family. We just sold our 2023 Camry so we would no longer be beholden to this unfortunate circumstance and poor customer service.

We were very happy with Chris the new owner of West Side Auto. We just bought a 2010 Cadillac for…read moreour daughter and it was very clear that he is dedicated to producing a great customer experience. He was very nice and went out of his way for our family. Great dealership under the new management. Michelle and Troy Zukowski-Serlin

Very long story short. We were lied to several times. We were told if we didn't like the vehicle,…read morewe could have our money back. Even though he waited until the very last minute to turn the signed title into the Sec. of State, he would not return all of our money. He said that $400 went to the state for taxes and title even though he had not processed it. Also tried to tell us that he sold us the vehicle for what he paid for it. We all know that doesn't happen. Can't even go into all the lies I caught.

Kia of Battle Creek is under construction; however, Ron Casebeer made my purchasing experience go…read moreon without a hitch. Ron went above and beyond to get me into my 2026 Kia Sportage. Ron made this process smooth and efficient by providing quick and clear communication. I highly recommend working with Ron and don't be afraid of the construction, it didn't hinder my purchase at all!

Seelye Kia of Battle Creek employs disrespectful and unethical people. They also train them in…read morethis. Our salesman had a trainee come with him to lie to our faces about pricing and the value of our trade in. They said that the numbers they gave us were the best they could do. When we left, they texted and offered something 7000 dollars lower over the life of the loan. That's ridiculous and predatory. The service desk would not respond to my calls or texts for hours. When I finally got ahold of them, they said my car was ready to be picked up whenever I was ready and they would send a link to pay. I called a tow truck to pick it up since they wanted to replace the engine for 9k with a used engine which was later quoted at a different shop for under 5k. They had not sent the link after another half hour so I called again. I asked if I could pay over the phone and they said no, but they could resend the link. When we hung up, I started driving to the dealership to make sure that I could pay because the tow truck was on its way and I still didn't have the link. As I was driving, they texted and said that it was going to be a while before they would send the link. When I arrived at the shop, the 3 service desk attendants ignored me, despite not having any customers. After a long wait, the link came through and then one of the attendants asked how he could help me after I received it. I paid it immediately. It probably took less than 30 seconds. The tow truck driver arrived and asked for the key and the attendant said that it needed to be paid for. I showed him the receipt and then he raised his voice and was very rude. As I was leaving, the salesman that tried to scam us saw me and asked how I was and I said mad to which he replied happy to hear that. They are in an area with 10 other dealerships back to back. Do yourself a favor and go anywhere else.

They told me the car I was going buy rides nice. Then I test drive it. The ac did not work and the…read morebrakes were grinding bad. I ask about getting those brakes done before I bought it. And they did not seem to care. I walk away. Never going back. I bought another vehicle down the road within an hour.

This is the absolute WORST car dealership around. My wife and I bought Chrysler Pacifica in '21. We…read morewere looko g to trade it in and get a different car, grew out of van life. Upon inspection, the dealer informed us that wherever and whoever we bought it from sold us a lemon. That's right, it was a dealership buyback with Henkel, and they failed to inform the purchasers (my wife and I) of this. We contacted them to figure out why this information wasn't disclosed to us. They said they will buy the van back from us. After talking to their manager, he said some rather rude and degrading comments to my wife and said they will no longer hold up to their end. I recommend buying a car from Harry Wormwood off of Matilda before I ever go back to Henkel. Buyer beware of these crooked individuals.