Do not rent from Borrowed Blu, you are taking a huge risk and it's not worth it!
We rented their napkins for our wedding in October 2019 in Carmel Valley but were not delivered in time for our wedding due to a delivery issue and Borrowed Blu refuses to refund us or take any responsibility.
For context/backstory:
After being on a high from our wedding night, we woke up to an email from our caterer and event planner the morning after our wedding letting us know about the napkin fiasco.
Borrowed Blu's napkins never arrived to our wedding venue due to a delivery issue with Fedex. Fedex claimed they delivered the napkins, but the venue owner who personally receives deliveries confirmed they were never delivered. She even checked the cameras and Fedex never came. Since our wedding was on a Sunday, every rental place was closed. Luckily, our caterer had the home phone number of the GM at a local event rental shop and called the manager to specially open up the shop for us on a Sunday so we could rent napkins last minute, which ended up costing us extra $$$ due to rush fees, in addition to the cost of the new napkins.
Now we understand that FedEx not delivering on time is out of the control of Borrowed Blu, but what frustrates us about the experience is the lack of integrity of Borrowed Blu. Specifically:
1. Borrowed Blu shipped on Wednesday for a Friday delivery using FedEx 2 day, which is not a guaranteed delivery service meaning they never gave themselves any padding for shipping delays!
2. Because we never received our wedding napkins, our caterer and event planner had to scramble to get the owner of the local event rentals company to open their store on a Sunday and get us napkins for the wedding. This ended up costing us additional rush fees!
3. Borrowed Blu refuses to take any responsibility or even partially refund us for the napkins that were:
A) Never used.
B) We never received the napkins at the venue in time for our wedding.
We learned that the napkins arrived weeks later to our venue and the venue manager returned them right away! We should not be responsible/charged for napkins that did not arrive in time nor were used.
We have been dealing with this for months now and are stuck having to pay for the rush local napkins we rented, and the Borrowed Blu napkins that were never even used.
We tried working with Borrowed Blu on this and asked kindly for a partial refund, but Borrowed Blu denied giving us even a partial refund! They have no remorse and quite frankly do not care about their customers.
I have never wrote a negative Yelp review before and would never want to jeopardize someone's business especially in this current climate but this is our last resort since we have tried to work with Borrowed Blu amicably through our wedding planner and FedEx.
However, Borrowed Blu is denying our claims with our credit card company even though we never used nor received the napkins for our wedding! They are making this very difficult for us.
Our venue and event planner are horrified on how they are handling the situation. Our event planner who has used them for years said she will never work with them again after this situation.
I repeat DO NOT WORK WITH THEM, it is not worth the massive risk and stress. They have caused unnecessary headaches and do not know how to handle proper customer service.
I am writing this in hopes no one has to go through what we went through with them. read more