I always receive excellent care, So glad I can schedule with either Adrianne or Jay when I need…read moremedical assistance. The annual physical is always on time, no delays In the waiting room or exam room. They take the time to review my blood work and history of whatever may be going on this year. I know the medical advice I receive is always on point. Necessary referrals are always provided is required.

I have been a patient of Jay Guerra and his wife Adrianne Guerra for 10 years or so. Through those…read moreyears, I have experienced much gratitude for their time, effort and expertise in resolving my medical issues. They are devoted and dedicated in treating the "whole person" physically, mentally, and socially. Thank you, Jay and Adrianne. I also must mention the working staff in that they are always friendly, courteous and professional. Thus, making it a pleasant atmosphere. I highly recommend El Paso Wellness Associates because you will be blessed...!!! Thank you, Irene Batres

I have been a patient of Family Medicine for more than 32 years. During that time, I received…read moreoutstanding care from Dr. Gonzalez Sr. and Dr. Rojero. They knew their patients, listened to concerns, and provided prompt, efficient service both in person and over the phone. Unfortunately, the level of care and service I have experienced recently has declined significantly. On multiple occasions, I have spent 15-20 minutes on hold after being told, "I will be right with you," only to continue waiting with no resolution. For a patient who is ill and seeking medical assistance, this is both frustrating and unacceptable. More concerning is the quality of care I received during my most recent illness. I was seen by a nurse practitioner who was unfamiliar with my medical history and appeared to dismiss my concerns when I failed to improve after taking a Z-Pak and benzonatate. Throughout the years, I have repeatedly explained that benzonatate has never been effective for me. I am asthmatic and have a history of developing bronchitis and pneumonia, making respiratory illnesses particularly serious. Eight days after my appointment, my condition had worsened considerably. My lungs became so congested that I struggled to breathe despite using my nebulizer. My coughing fits intensified, causing headaches, shortness of breath, and significant discomfort. That day, I called the office three separate times seeking assistance and possibly stronger medication. Each call involved the same lengthy hold times, only to be told that someone would see whether the nurse practitioner would respond. No meaningful assistance was provided. Out of frustration, I submitted refill requests through Walgreens for my cough syrup and the Z-Pak. The following day, I called again and was informed that the nurse practitioner recommended an over-the-counter cough medication. Frankly, I found that response unbelievable. If the prescribed treatment had already failed, and I had been seen only days earlier with worsening symptoms, recommending an over-the-counter medication seemed dismissive and completely disconnected from my condition. Not surprisingly, the refill requests submitted through Walgreens were denied. At this point, I feel as though I do not matter, not even as a patient number. I should not have to repeatedly chase medical attention when I am clearly ill and struggling to breathe. Whether the practice is overwhelmed with patients or facing other challenges, the treatment and service I have received are unacceptable. I pay for medical care and expect a reasonable level of responsiveness and attention. Even if the services were provided free of charge, patients deserve to be treated with dignity, concern, and professionalism. The care I have received during this illness has fallen far short of that standard. I hope this feedback is taken seriously and used to improve both patient service and patient care moving forward. Hilda

Dr. Benjamin Gonzalez and his staff are outstanding!…read more It is absolutely necessary to take care of your health needs, and to stay on top of yearly checkups, and when you're not feeling well. They do take walk-ins, but appointments are recommended. Ms. Jessica Hinson is one of Dr. Gonzalez's PA's, and she is amazing! She listens, and takes her time. I never feel that she is in a hurry to get to the next patient. When blood work is needed, it is convenient because they have a lab on the premises, you don't have to arrange to have it done elsewhere. They also can do EKG's if necessary. My entire family has all their health-care needs taken care of at Family Medical Associates!

I have been a patient of Dr. Natalie Bornstein at Physicians Healthcare for over 15 years. PHA has…read morealways provided me caring, courteous, and professional medical services. I especially like their walk-in clinic for illnesses which don't require a doctor's services and can be handled by a Nurse Practitioner. Their hours are very convenient and I have rarely had to wait very long to be seen. I look forward to receiving services from PHA for many more years.

7/14/2021 Jimmie E…read more Doctor Borrego is a great doctor, I have been a patient since 2010. I have never had problems with making an appointment with Dr. Borrego and when I arrive for my appointments the wait time is within 10-15 minutes. Dr. Borrego listens and has always provided me with extra time if I needed clarification on symptoms/medications. He welcomes my input and has provided me and my family with excellent medical care for the last 10 years. The staff has always been professional and friendly. I have been to all three locations and have received quality care from Dr. Borrego, the offices are clean and family friendly. Supportive environment when I'm feeling sick.

Last night, March 25, 2020, my husband received several calls on his phone from United Medical…read moreClinic at 3101 Forney from 317-6033. The message identified the name of the clinic, said, "It looks like something went wrong. Please call our office." How shocking and alarming since my husband is experiencing health problems, and we are working with several doctors. At opening time on March 26, I contacted United Medical Clinic. The office manager, Perla, was not in. I spoke to Mari. She told me the message was an error and this message went out to others as well. What a disaster! I do not recommend this Clinic. There are other clinics that are more careful with technology!

The office experience was great and the staff was very helpful. The only drawback was checking in…read moreonline took a while to get the authorization code so we filled in the paper forms.

This clinic blew me away with its charm, compassion and service. I was in town briefly for my…read moreGrandfathers funeral & I accompanied my Grandmother to an appointment she set up that same morning for exceptional pain (probably brought on by stress due to her husbands death) First, the clinic is very clean, they offer coffee & offer snack to the patients by taking a little snack cart around. These people are on a first name patients with their patients & not just the Doctors, the entire staff! Once we got in to her exam room, the Medical Assistant, Jesse was taking her vitals & I told him that my Grandfather passed away & if there was anything he could do to get us through the appointment fast, it would be greatly appreciated because his services were in just a few hours. This staff sprung in to action! Jeff Taylor, the Nurse Practitioner who she was assigned to came in to the exam room, looked straight in to her eyes and sincerely apologized for her loss. He addressed her pain and distress in a professional and compassionate manor & we were on our way in no time. On the way out, she was hugged and greeted by this wonderful staff. I live in Los Angeles and can't be with my Grandmother but I'm so grateful for this caring staff & feel relieved that they care for her so well. It eases my mind like you wouldn't believe. Thank you, I know she is in good hands with you!

Ive being going to Eastside Medical Care Center many years and I like it. They care about the…read morepatient.

Mike Esquivel is great he took the time to listen to my concerns, and was very friendly and easy to…read moretalk to. He took explained everything so I could understand. The wait time is a little long, but I believe this is because he takes care to spend time with his patients.

I came in for lab results. I would assume it should only take about 30 minutes to give them to me…read more My appointment was at 2:30 pm. I was called back by 2:45 pm. I was finally seen an hour later, 3:45 pm. My provider was and has been very patient and thorough, however, after results and any questions I had I finally left at 4:00 pm. As much as I liked this practice I do not recommend it. They do advise of a 24 hour cancellation or there will be a charge and reschedule. I would, also, imagine my time is just as valuable as the office's and the providers. Right?! I'm, also, well aware that my phone call was being listened to while I waited in the room (I got a call asking about how much longer because we had plans). As soon as I complained to my partner and hung up, my provider walked in. I'm thinking of consulting an attorney just to know my rights as a patient and consumer. I want to know if I can charge for my time since the appointment wasn't honored in a timely manner. I suggest you do your homework and look for a provider that has good reviews and little to no negative feedback. Again, this is not my first visit here and ALL my visits have been lengthy.

If I could give 0 stars I would literally went for a shot never had a problem before with the lady…read morethat takes care of me if Im in a rush I tell her my info and she gives it to me but this time I got helped by a blonde young girl told her what I do with the other lady and she refuses to do it then my bp doesn't take which is a known issue with me and they proceeds to get mad at me for telling her never mind it's going to take to long and says seriously lady! Like are you kidding me? You're there to be a nurse to show compassion and you treat someone like that terrible girl can't believe they hire people like that who aren't understanding. Terrible service

I have been with this Dr for 3 yrs and my patience has run out. How many chances do you give an…read moreestablishment???? The customer services is beyond bad. Right now I'm currently number 6, but started as caller 8 and waited a whopping 30 mins to get to caller 6. All I want is my prescription renewed!!! I tried every other number to see if I could make a break through and all the the extensions had full voicemails or they gave you an email address. Dr. Gonzalez doesn't care how his office is run at all. This has gone on far too long. Can't wait to talk to my insurance provider in search of a new doctor. By the way I've now been on hold for 15 mins and still caller 6. At this rate it's gonna be closing time by the time they answer.

Staff has always been professional and kind. Location is convenient and clean. Wait wasn't long…read more Doctor and assistant listened to me.