I just had a rather complex molar removal with Dr. Borenstein today and felt compelled to write this review, and perhaps levy my opinion against some of rather harsh (but few) negative reviews here.
My situation was a molar with a root canal that went bad and a crack beyond repair. This fused my molar to my jaw a bit and the root were deep and plenty large! I sit here right now the night of having it removed!
The good:
-Dr Borenstein was very friendly, calming, knowledgable. Quick. He had ample friendly support staff.
-His place was very clean, nice offices in a larger building on Wilshire in Beveryly Hills.
-Most important, the surgery was great. I opted to be put under, which was a twilight state. Honestly, I don't remember much at all. But apparently the whole thing was less than 30 min. Staff was friendly waking me up. Tooth is gone with dissolvabe stitches. They gave me prescreptions for some painkillers should I need them and anti-biotics.
-Dr. Borenstein called me later that night to make sure I was ok. I didn't answer cause I was konked out, but getting the message felt nice.
-They also will ask to do a follow up appointment to make sure everything is okay about a week after.
-The staff was also very accomidating to my schedule. I had to reschedule due to an emergency and they were fine with booking me at another time.
The controversial... I guess?
-I don't get this hate his staff is getting. Laura is SUPER friendly. She's just sarcastic. It's her humor. I'm pretty sarcastic so maybe I just get it. Many times in my life have I tried to crack a sarcastic joke only to have people that just don't get sarcasm think I'm some kind of evil monster. Trust me on this one, joke around with her and the staff and things will be fine. Don't take life too seriously.
And to one specific reviewer- not only did I bring my mom, but my dad and their service dog came, too. The staff was friendly and accomidating to all of them.
-Someone mentioned tons of paperwork? I guess they've never been to a doctor, ever? Like ever ever? I got about 4 simple pages emailed to me that I filled out in PDF format and emailed right back and that was it.
The Bad
-They don't take insurance. However they will file an out of network claim for you. However they WILL be very up front about the costs.
-It's not the cheapest place. But, I have learned, especially with teeth, you get what you pay for. Beverly hills tends to have some of the best dental work, I'd imagine due to the demands of the local clientele. Let's see what I get back from insurance and I will update this review with specifics.
-The parking. It's under the building. It was valet only, a bit pricey, and waaaay backed up. So I had to get out of the car and let my dad park so I could make my appointment on time.
Summary
-So yeah, I was warned about some pain due to my situation. Indeed, it's tooth stuff, there is pain. But it's not as bad as I thought. The experience was smooth and professional. I opted to be put out. Worth every penny to me. As these things go, this was a great experience.
I would urge some reviewers to not review bomb someone based on one experience. Especialy if that bomb isn't even based on the actual service. And if someone is going to do 1 star, I would love a very detailed report as to why. What specifics could the vendor hear and learn from? Short of just staff personality issues? read more