I have tried for days to order an item online. They have overloaded my credit card with hold…read morecharges and then I switched credit cards and after a couple days, the item is not available. You cannot call and talk to a person. Emails not answered. Thank goodness for apple credit card that will take care of this and I have confidence that American Express will help as well.

took clothes back for refund ...1 i could get full refund and the other was for store credit bc i…read morepurchased it on sales rack. i made a coment to cashier that i wish it was explained smart a$$ manager jumped in and said to read the receipt she needs to ho back to working her fast food job .. attitude is not need in retail goods

My husband and I decided to stop here to check out the store and Saloon and use the bathrooms. We…read moredidn't really talk with anyone and nobody greeted us upon entering. We just walked in and started looking around. It's a big store with cowboy decor and western wear for all ages. It was interesting seeing the animals on the walls. The bathrooms were nice and clean. We walked to the Saloon to check it out. We didn't go in but we looked in. The Saloon had a few people there but it was mostly empty as it was 3:30 in the afternoon. Overall it was a cool stopping place to browse if you like a cowboy type of atmosphere with shopping, clean bathrooms, and a Saloon.

Chelsea was so helpful and made me feel confident in my hat she styled. I brought in some pictures…read moreof what I would like my hat to look like and she brought it to life. There are so many hats to choose from if you don't already have your own hat. Be sure to stop by this hat bar! It's much more affordable than the other locations in town. Lots of other clothes as well!

Finally got to check out this awesome store yesterday!…read more My husband had a wallet from Seth Stidham. We came in to place custom belt orders which we are super excited about. His work is very nice! I've followed the store on Instagram for a while. Such cute clothes and unique things! Very classy! Great store for an outfit or gift for ladies or men.

I had an amazing experience with Penner's when I needed a suit for my upcoming wedding…read more When you first walk into Penner's you immediately get the impression of a store that knows exactly what it is doing, and trying to be. There is history all over the walls, and you can see this is a beloved family run institution. That immediately made me feel good. Everyone in the store is also extremely friendly and helpful, the service is top notch. I had signed up for an appointment for a fitting, and I had a very specific suit color in mind (dark hunter green). I knew this wasn't the most common color for a suit, and I was a little nervous because I've never been through the tailoring experience before. Matt came over and walked me through everything, he helped me pick out not only the suit that is perfect for what I was looking for but he also helped me find a shirt, tie, belt and shoes. He was with me every step of the way. My suit had to be ordered and altered since it's not a common off the rack color, the team at Penner's kept in touch with me the whole time. I never had any doubt that I was in good hands, and any questions I had were answered fully. The price for everything was also extremely fair in my opinion. I fully endorse Penner's if you're looking for suits, clothes, shoes or anything else wearable. There's a big selection, and it's not just suits they also have just about anything for men's wear. A great selection, and a family owned business. I feel very fortunate to have Penner's in town and I will be back!

Popped in here to look around... and the service and expertise was so dang good I ended up buying a…read moresuit! Looks great with the expert alterations included. Nice place and well stocked- unlike discount stores today. Won't be the absolute cheapest, but fair price for a great suit that hangs right and looks amazing! I am not yet one to wear a lot of Guayaberas, but this place has some top notch ones. Quality!

We wanted to check out this local store. It's small but perfect for the small town of Banderas. The…read moreprices don't seem to be jacked up like other small town business does. The customer service was great. My daughter found a beautiful belt. They have awesome assortment of boots, jeans for women, men and kids. Belt buckles. They even reshape your cowboy hated for free. Beautiful choices of jewelry also. If you're looking for an outfit check this place out.

Been to The Cowboy Store twice in the last few years. First time a friends wife bought some boots…read more This time we were visiting the area with the same friends and brought along more car club friends. We had just completed our Twisted Sisters run and instead of heading to the hotel decided to visit Bandera. Place isn't huge but has a nice selection of women's and men's clothes. Cowboy garb like Ariat, Stetson, and Wrangler. Boots from Roper, Justin, and Tony Lama. We shopped for a good 20-30 minutes but came up empty for this trip. Prices were on par with big city chains. No small town markup! Main reason for this review is we were just treated rather poorly just down the street at the local antique mall. The Cowboy Store..these folks are super friendly! I went out to find a buddy and was greeted twice; they are genuine and if I would have found something I wouldn't have hesitated to support this business. Might also help if Texas knew what season it's in for the rest of this year!

If you have a serious foot fetish this place is definitely for you. There are some shoe stores that…read moredon't have this many shoes. And in the back of the store they have a huge leather boot selection which impressed me. When I first walked in and I was expecting more of an upscale souvenir store but it is definitely much more than that. This is a great place to find some unique clothing finds along with numerous choices of leather jackets. Needless to say, expect to pay top retail dollar for everything. I decided to take a lot of pictures because words alone are not adequate.

I waited to write this review because I don't believe in posting reviews while I'm angry…read more In a very rare move, I am posting a 1 star review because I can't think of any redeeming qualities for any of the people I came in contact with on this visit and my original 2 star draft was too generous. I hate writing negative reviews, but I know there are people out there who can't stand one more thing going wrong in 2020 and those people deserve to know they should avoid this place. I will say that the thing that makes me the most irritated is that we made a purchase here and I completely regret it and wish we hadn't rewarded their bad behavior with our money. That's on us, as we were trying not to ruin our anniversary with a scene and my husband wasn't fully grasping what occurred until we left, and we had no privacy for me to explain it to him. This layout, like a few in the area, is 2 floorplans connected in the middle but with each one having its own entrance/exit. We originally entered the one on the left which had some clothing, jewelry, and boots in the very back. This side had a mix of higher end brands that are a bit expensive and items that are just plain overpriced, as is common in more touristy areas, but nothing outrageous. The right side had some trinkets up front that I didn't check out, so I can't comment on those prices. There was a bit of a babbling brook set up with goldfish and a little wooden bridge that crossed to the back of that store. I thought that was fun. There were handbags and women's clothing in that section that were ridiculously overpriced and marked up for the quality- enough to make me roll my eyes and lose interest in the store altogether. The first time we came in, we were completely ignored. Nobody greeted us, nobody approached me as I was considering several purchases. Not unheard of or my biggest concern, though I completely noticed. We left and went to several more shops. As we were about to leave Main St. we remembered we never purchased the Pendleton towels we intended to get. I wanted to go to Fredericksburg Mercantile, but my husband wanted to return here based on the selection. Well this time, we entered the store and headed to where the towels were so we could look through the patterns and select one or two. Instead of being greeted, we were profiled. A woman attempted to step in my husband's way while condescendingly asking if he needed something. He went around her, casually throwing out the product he came to look at. I was slightly behind him so she instead blocked me with the same tone. I stared blankly at her because I was completely shocked that this woman got in my bubble, her face was 7 or 8 inches from mine- at most, and her mask was below her chin! While I was aware of the profiling that was occurring, I was primarily distracted by how boldly she was ignoring the state mandate AND rudely in my personal space (remember, I said inches, not feet, it's never appropriate to get that close to someone). Since things were getting tense, a second woman (the only one wearing a mask correctly and seemed to be the manager) interceded and the first woman left. I specifically asked her if they just don't follow the mask mandate here and she played dumb at first, then looked over her shoulder at the the employee and shrugged and said sorry insincerely. She did not correct her behavior and there was a third employee wearing her mask in exactly the same way who squeezed between us and a rack to get a snack at the register. So no masks, no social distancing, no respect for customers- got it. I walked away to go look at patterns with my husband but couldn't focus on the task because this woman followed us around from an odd distance and kept interrupting our conversation. What's funny is when I actually inquired to my husband about the product, she had a chance to look like she was doing her job and cover up the profiling, but that was the only time she didn't chime in! I didn't get a chance to choose what I wanted, my husband felt rushed and weirded out so he grabbed one so we could just get out ASAP. At the register we were subjected to her asinine questions and chatter about "this stupid virus." She also went on about recognizing me from earlier based on my purse- I guess her way of softening the profiling??? I left out a lot of specifics due to limited space. The jist is, that after letting time pass I still do NOT think this was a weird, one time mishandling of a customer. I honestly believe the staff here makes biased assumptions about their customers and will continue to do so unapologetically without regard to how they are mistreating people, or for safety. They didn't deserve our money and they don't deserve yours.

Elizabeth was remarkable she helped customize my boots and get my hat fitted…read more This store is so Texas I love it. Is grand! Full of nice people with many options. I left with a hat some boots and a hat pin. They have something for everyone. I'm sure you'll find your right fit.

I was willing to spend $1000 on boots but the lady who helped me made me want to leave. She was…read morehovering and had a resting bitch face. I left.

Great store and bar - excellent vibes and ambiance! Friendly staff and great selection of modern…read moret's and casual wear with a Texas accent. Wishing them continued success.

Love this place !!! Great staff and always friendly and fun. Wish I had known about it sooner.read more

The reviews online were a lot worse than what we experienced thankfully. But I do see what people…read moremean by you have to move around a lot of boxes on the floor. This looks like an overflow type spot. So be prepared to walk around stacks and people restocking. The selection was decent. But would have loved to have seen more selection of Adidas. Other than that, the staff seemed welcoming and greeted us. The item wasn't available my friend was looking for, but the selection was bigger than Belk and other shoe stores near by. This wouldn't be my first choice, but I would come back in the future.

The rudest employees .... and a joke for a shoe store. I keep going back (silly me) hoping it will…read moreget better but nope.