We visited Headquarters Hats today and had the pleasure of meeting Robert and his staff, which were fantastic. Robert worked with me to find the exact Cowboy hat I was looking for, and then his staff shaped it perfectly. I found the selection to be great, for any budget, and the prices were good. Also worth noting was his selection of boots, including Lucchese, which have proved to be challenging to find outside of the flagship stores. Thanks again to Robert and the HH team for their time and service today. We will be back tomorrow so my wife can pick out some boots! read more

Headquarters Hat - Swag - Accessories Near Me - Fredericksburg, Texas

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Visited this Lucchese boot store where they have a huge selection of this brands boots, from exotics to cowhides. We were thoroughly educated on the history of Lucchese and their inventory offerings from Josh, a very pleasant and knowledgeable salesman with a passion for his craft. I will definitely return to increase my boot collection. read more

So helpful and friendly love it will definitely be back great store great people love love it

The most amazing store I've ever been in. The boot dept was super busy with folks picking out their gorgeous boots. I loved walking thru and checking out the cool signs and other fun items they carry. The model at the front is great as he poses like part of the fixtures. He doesn't look real until he turns and says Hi. It's a wonderful fun store and I highly recommend you pop in. You'll surely see stuff you like and find some great gifts like I did ! read more

A great deal of hats of different shapes and sizes, and I've bought a couple of different hats from here in the past. This isn't about the hats, it's the overly aggressive salesmen around there. I did go in with the intention of buying a new hat, i'll start with that.. It's a small store, do you really need 7 employees every 8-10 seconds asking if you need help, size help, etc.? A few times is good enough, not the same person asking every couple of seconds. Absolutely was not a good experience, not sure if it was "if youre just looking, get out" or what, but almost every single employee was hovering over me constantly asking if i need help. No, i just want to look for something that works for me, i'll know it when i see and feel it, please quit badgering the customers and just shy of yanking the hats out of my hand. It seemed very passive aggressive instead of helpful, not sure the aim behind it as i use to be in sales before, just was very ridiculous; too many employees for a small area, every few seconds, yes i counted, bugging me, yanking the hats out of my hand, please do better, its a good store and decent prices (on big name brands, otherwise fairly pricey), amazing selection.. but the employees were just too much. I did end up leaving empty handed because i was getting very irritated, it wasnt worth staying in the store any longer! Update: Got the exact same hat i was looking for at Cavenders, paid more than half the price for the exact everything. For more than half what i would have paid for at Hat Headquarters, i got the hat, 2 bands, plus reshaped free of charge! Still came out less than 1 hat at this place! I still say some of the big name brand hats have decent prices, but some are definitely overpriced read more

Prices were high and it was very crowded. It was difficult to navigate. I felt claustrophobic

I walked in to look at boots. They had a good selection of Lucchese boots. However, when I took a picture of a pair I tried on, an employee told me that pictures weren't allowed and gave a flimsy excuse. Clearly, they don't want you checking their prices against other vendors. It's almost unbelievable to me that I wouldn't be able to take a few pictures to compare boots before making a $600+ purchase. If you like honest companies who want to help you make a purchase at a fair price for all parties, stay as far away from this place as possible read more

Service and selection was amazing! Rob and his crew are great to work with. Great prices as well.

Since when is it company policy to make a combat veteran carry his service animal in and out of your store. It was already told to an associate after that person asked the veteran to carry his service dog. When confronted by Jim, it was explained again, Jim was confrontational. When asked if the vet is supposed to carry his wheelchair (hypothetically) in and out the store, Jim had no response. The veterans service dog was CLEARLY visible to all, especially with the bright red leash that said SERVICE DOG. Needless to say, I won't be going there, and hopefully neither do any of my veteran friends. Thank you for your attention read more

Fun hat and clothing store in a historic building along Main Street in Fredericksburg, Texas. I didn't find anything that I needed today but would definitely come back and browse again. read more

Headquarters Hat - Headquarters Hats - Accessories Near Me - Fredericksburg, Texas

Owners were kind and helpful. Great selection on cowboy hats' plus miscellaneous items my hat was made to fit me it was super windy that weekend. read more

Scott was outstanding and a true craftsman. He custom cut a Resistol felt hat to my taste and formed it in a true cowboy hat. I am a longtime Texan and needed a new hat for a wedding; his hat was noticed by many people at the wedding. They have a good variety of hats to choose from and at every price. read more

I had an all around excellent, fun, informative experience at Hat HQ. Highly recommend ​ read more

I moved from NY to Leander, TX a month ago. I took a ride to Fredericksburg to spend the day walking up and down Main St. Sure enough I stumble upon this gem. I walked into Headquarters Hats not knowing anything about the hats in the store except for one thing, I wanted to buy and wear a "cowboy" western style hat. I have always bought the NY fitted and beanies and that's all I pretty much knew about hats. I loved the "cowboy" western style look about the hats but I didn't know enough about them to build the confidence up and buy one. Not only was The staff was so amazingly helpful and very knowledgeable, but they hustled and moved around the whole store pulling hats from all different places high and low and letting me try them on. At one point there was literally 4 different guys scurrying around the store finding hats for me and seeing how they looked on me as they gave me their opinions. Each one was popping up one by one and giving me a new selection and waited to hear what I thought about it. When I said I didn't like it they went right back to finding me a new one with a new style or fit. I finally settled on one I loved and they all agreed it was a great choice. This man Robert took his time to explain how to properly store the hat and take care of it so it's not damage. He mentioned that it should always be taken off at the dinner table because that's what a gentleman does, but you can wear it when having drinks. I felt so confident with this new hat on my head and I wore it out the store and for the rest of the day. It was also very nice to see the gals giving me double looks as I walked through each store but was a big hit. I will definitely be going back to Headquarters Hats again just because of the service and the quality of the hats. It's a hour and a half from where I live and I will gladly make the drive to Fredericksburg again many times and always remember to stop by this store and pick up a new hat to add to the collection. read more

Headquarters Hat - Accessories Near Me - Fredericksburg, Texas

I wish I could leave 0 stars. I tried on a pair of lucchese boots and asked the sales associate for the price and he and his co worker told me $799. I went to the register and was quoted $1000 for the exact same boots. The manager told me "the price just went up" between me asking the sales associate and my walk to the register. $200 more for the same exact boots within 3 minutes of each other. The manager then told me and my 5 friends to "never come back" to his store when we questioned the price increase. I will NEVER return and will never recommend this store. They are greedy and money hungry crooks. Sad because genuinely wanted their product. read more

I walked in with a hat I wanted shaped, didn't purchase it from this establishment, had every intention on paying for the service...the gentleman who worked there said they wouldn't do it unless we purchased the hat there. So we left and went directly across the street to Allen's boots and they did it for free, but we tipped him! read more

This town is growing to much and the prices reflect that clearly and the owner was a dick even tho I've been buying there since I was a little kid read more

Great selection of one of a kind hats and western wear. The owner has put together a really unique store, with vintage clothes, boots, hats and a ton more. The owner called me back personally and was willing to work with me on acquiring some unique boots I was looking for. Great place. read more

I bought boots from this place and I only wore them once and was in pain the whole night. I reached out to the manager and he had me reach out to the owner. In my email I asked him to call but he didn't, he emailed. I asked if I could exchange them for the same pair and he said no. Not bring them in and let's see what we can do but no the boots are mine. Wow! Poor management and customer service!! He was willing to stretch them out but that's not what they need. DO NOT BUY BOOTS FROM THIS PLACE! They're less than a 4 star rating for a reason!! read more

Friendly staff and fun atmosphere. Loved the western wear and boot selection but just walked away with a "George Strait for President" shirt. The only political shirt I'll ever own and a slogan any Texan can get behind. read more

Thanks for your hospitality! You've got a great selection of hats. Really fun store to make your trip to Fredericksburg even more memorable. read more

Headquarters Hat - Ranger Milky selecting his next hat. Thanks Headquarters! - Accessories Near Me - Fredericksburg, Texas

We were in town for the weekend and decided to stop in and get a hat for my son. Skyler helped us find the perfect hat that was just the style my son wanted. The store has a large selection and a wide range of sizes. It's a little cramped so don't be surprised if you bump into a few people. After we checked out Dave was kind enough to shape the hat for us. He understood what my son wanted and shaped it perfectly to complement his face. Dave is very skilled and taught us a lot about the art of hat shaping while he worked. I would definitely recommend this store as a great place to find a good quality had and to receive professional service. read more

We are visitors to Texas, enjoying the views and shops of Fredericksburg when we stumbled upon Headquarters Hat. Not only did the high quality inventory within the store help us find something memorable, but the staff and store owner were incredibly helpful and kind! Thanks to Josh and Rob for making such a memorable experience to a couple of Minnesotans- lucky enough to find themselves beautiful pairs of Lucchese boots and Stetson hats. Will definitely be visit again next time we come down. read more

Top notch customer service! My mother-in-law recently purchased a hat from them when she was in town for a girls trip, and I love it. I emailed them with a couple of pictures of the hat and they were super fast to respond, and were able to locate one for me. I'm so excited to receive it in a couple of weeks. read more

Letting you know...was just walking by and looking in your store front. Super cute! Excited to go when you're open in the morning. But....noticed your yellow Stetson neon sign is killing bees. Saw one trying to get at it, noticed several dead next to it. I know this sounds little, but the little ones really matter. Hate to be hurting them unintentionally. Letting you know so you can take further action. read more

Great hat company and if they don't sell it here, you probably won't find it anywhere. But they sell much more than hats... They have clothing and boots and it's all reasonably priced. The owner is pretty cool too which makes this place a must visit. read more

They have HORRIBLE customer service. Considering they make their living off providing products to customer I feel as though you should have kind words to customer and not criticize. I am a local and I would 100% not recommend buying anything from this shop. they definitely forgot that the customer is why they still have their doors open. After visiting the store, I talked to a few other friends and asked what they thought about the store and they told me the same thing I experience- extremely terrible customer care. read more

Thanks to Robert and Dylan for the service and collection! Highly recommend. And I look like a "rockstar" like I'd asked haha. read more

Headquarters Hat - Stetson open road caribou - Accessories Near Me - Fredericksburg, Texas

Staff is friendly and attentive. We appreciated their recommendations on products and casual conversation. They did an excellent job at steaming and shaping to get that perfect fit. Thanks guys! read more

Received excellent help trying to find my size in hats unfortunately there was not any my size. The Staff was extremely nice and helpful. They have a beautiful selection on Bolo ties when I found one that caught my eye, I asked if there were any bull skulls with turquoise on them. The owner said no but as I was paying out he and some of the staff glued a beautiful turquoise stone at no extra charge. They made a good day into a grest day:)) Definitely my favorite store in Fredericksburg! read more

Headquarters Hat - Accessories Near Me - Fredericksburg, Texas

A had a chance to stop back by my buddy Robert's boot store in downtown Fredericksburg to pick up my newest and now... my most favorite boots. I can not thank him and his staff enough for their absolutely amazing customer service and follow up!! If you are looking for boots, hats or western wear with the best customer service all while supporting a small town local business... check out Hat Headquarters! (AND YES... I always feel like a kid in a candy store when I walk into this store!) #bestbootstoreever #stellarservice read more

Mighty fine store. Them workers helped me kindly in no time after I entered. Now I ain't know a lick about cowboy hats, and they done taught me a thing or two. How about that. They even gave me a box to boot. Now it was mighty cramped in there and that might make some folks uncomfortable. I paid no mind though, especially since the smell was rather nice - almost as nice as the workers. Not the store for you if you're a cheapwad. If your gonna commit to an old fashioned head topper, HQ Hats is the way to go y'all. read more

Headquarters Hat - Accessories Near Me - Fredericksburg, Texas

Interesting experience here today! We walked in to a store with a large selection of western wear and a huge selection of Lucchese boots. Awesome!!! While some are priced comparable to other retailers, others are overpriced as there is a "Main Street mark up" due to tourism and convenience. Went to try on a boot, yes just one, then they asked if I wanted to try on the other one. Sure! Put both boots on and you will be followed around the store- why? Because you have a few hundred dollars on your feet and can walk right out of the store if you weren't being watched. I totally get it!!! I do not have a problem with this, and I would too if I were a business owner. What I don't understand is the pushy/rude/condescending behavior/talk. Being asked what the problem is when trying to decide if I want to spend $200+ on boots or to hurry up or being told incorrectly on what the boots are made from. I am not sure if it were purposeful to try a make a sale or accidental out of ignorance. Just be careful when you are here and don't be afraid to say no even when they act mad you do not want to buy $200-$1K+ boots even after trying on a pair. It is a lot of money, which makes it a BIG decision, so unfortunately not everyone will say yes. read more

Everyone should buy boots from Rob and his staff from Headquarters Hat. My experience was fantastic and to be honest unexpected. First of all, we all know cowboy boots are expensive and if we're going to take that plunge we want to be excited about our purchase. Rob was nothing but first class service and extremely helpful throughout the process. I've searched all over central Texas for a pair of black shark skin boots with a 7 toe. Unfortunately, it's not a common skin, toe, and color combination. Rob went out of his way too find a boot that would fit the specific look I was going for. So much so, he worked with his Lucchese rep to dig up a boot comparable to the style I was looking for. Highly recommend working with Rob and his staff to find what you're looking for! read more

Rude, rude, rude. I guess they aren't use to people coming in knowing what they want, just tourists that they can talk in into buying what they have. My husband was in the market for a new cowboy hat same size, style and shape as his old one. The salesman tried to sell him some Panama Jack hat so my husband went to the car and brought his hat in. The salesman proceeded to tell him they had nothing like that. As my husband continued to look around the store I went back up to the front of the store. I overheard the rude older sales woman ask the other salesman about my husband, "what's his deal?" He told her he wants a hat just like he has. She wanted to know what brand it was and says "he should just go find him a a store that sells that brand" in her rude crabby voice. I walked over to my husband and said we're not buying anything in here. read more

We had a wonderful shopping experience, my husband and I were looking to purchase our first pair of cowboy boots, and the staff did a terrific time helping us find the right boots, we both got a beautiful pair of Lucchese boots at a great price, and I found a hat to match a great shopping experience! read more

Headquarters Hat - Accessories Near Me - Fredericksburg, Texas

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I went to Fredericksburg in December for my anniversary... I had a goal of getting my daughter a cowboy hat for Christmas, and I made sure to measure her before we left so I knew the right size. We went to Headquarter Hats one day and had someone come right up to us and help us find the right hat in the right size. I was SO excited for my daughter to open it on Christmas as she has competed in rodeos for about a year and has never had a legit hat. Well, Christmas morning comes and my daughter opens the hat last... she puts it on, and it's too small ‍‍‍ I was thinking, "great, we aren't planning on going back anytime soon... what am I going to do?!" We live About 4 hours away, so not a quick trip. So I got on their website and found an email address and emailed explaining my dilemma. I kid you not, 20 minutes later someone had emailed me back! He explained that we could talk on the phone and we would get it figured out... Talk about great customer service! He had me mail him the hat with a return label, and he sent us a size up with some pads to insert if it was a little too big... even explained in detail how to use them! I will definitely be going back! read more

I am not much of a cowboy, but I own a pair of boots. I have never owned a hat. I was walking down the street with my GF and they had some very high-quality Stetson stylish open weave sun hats on sale. They were well made and had SPF 50 fabric inside the top and front brim. The price was great so I bought one. We browsed the rest of the store and felt that their merchandise was well made and priced fairly. read more

Great experience The owners are very informative and helped me buy my first pair of boots , it's a great store with a vast selection and friendly staff. If you ever make it to Fredericksburg it's a must stop when buying western wear... read more

First and foremost; I'll support a small business any time I can. Luckily, Fredericksburg is mostly small / independent businesses. Robert's Shop "Headquarters Hats" is a boot / hat junkies' dream come true. The smell of REAL LEATHER is almost as amazing as the selection. I've always wanted a pair of Lucchese boots, but they've always been beyond my budget. Robert had a few styles of Lucchese ostrich boots at a price I couldn't pass up. But price isn't why I'll drive two hours back to HQ Hats for my next pair of boots, hat or a belt -- it's the service. He and his staff took the time to fit me properly, and give me a concise lesson in the care and feeding of my new investment. I pass hundreds of boot shops every day in central TX, but none of them come close to providing the level of customer service I received from Robert and his staff. I WILL make all of my future boot, hat, or belt purchases from HQ Hats. read more