I've purchased eight boots from Boot Barn and I still have them and I still love them. My latest two I purchased from Sonny, the assistant store manager. WOW, was he great! Even though I have hard to fit feet, Sonny always was so patient and caring. He always stated his goal was to get the right fit for my feet. For me to be 100% satisfied. I really appreciated his great customer service. The boots I liked he didn't have on the floor in my size, no problem for Sonny. He transferred them in from another store and after two transfers I finally found MY boots. When you spend 1,000.00 for boots you want to make sure they fit perfectly. And thankfully they did. Sonny, I am thoroughly satisfied. The rest of the team that helped me get my boots were Jadyn, Bree and Wanda. When I called to find out the status of my order one of these women would research it and call me right back. They are a really cohesive team that, like Sonny, just want to get you into the right boot. This great customer service and reasonable prices are the reasons I keep coming back to Boot Barn. Thank you Sonny, Jadyn, Bree and Wanda for helping me find the right boots! You guys are GREAT! read more

Clothes is mid and some cute stuff but too expensive highly priced. Now my boots are beautiful worth every dollar.

Ciara was absolutely incredible! From the moment I walked in, she was warm, attentive, and genuinely enthusiastic about helping me. Thanks to her expert guidance and positive attitude, I found the *perfect* pair of boots (after a dozen try's) to go with my dress--just in time for my wedding. What could've been a stressful day of shopping turned into a truly enjoyable and memorable experience because of her. I honestly couldn't have done it without her. A big shoutout to Sunny as well for being so kind and helpful throughout the visit! read more

I've been in Boise a long time and have always seen this place and ALWAYS say..."I'll go in when I'm at Best Buy, TJs, or if I stop at Crumbl (lol) again" and never made it in..:until this trip. This store is fn amazing! It's so much bigger and better than I expected. Good ole, Idaho folk, you know they LOVE this store! They have a great clothing section for both men and women! You rarely ever see a nice men's section anymore. So many stores have shrunk their men's section down to like..a rack (eye roll). They act like men don't exist anymore and I'm sure with all the social crap...oh nvm lol. I'll leave that out. Point is, the men's section here is great. Made me happy to see a store that had basically an even balance of men's and women's. Whoever runs this store knows and acknowledges that we guys also like to wear clothes! Imagine that! Hahaha! Their boot selection is incredible. Again, great selection for both men and women. The boots are pricey, but they're worth it. Types of boots that last a fn lifetime and they have a wide variety of boots from hiking boots, to work boots, to cowboy boots. It's great! They do have a clearance section as well in boots. So that's helps for a lot of folk. I was very happy with my first stop in here and will absolutely be going back. Their cowboy hat selections are great as well. Of course I tried a bunch on. I have a big ass head tho and (sad face) a lot didn't fit hahaha! Found a couple tho that fit and I looked damn good in them hahahaha! The staff is super friendly, super helpful. They are regular people. They aren't bougie for the sake of being fake bougie lol...like a lot of people moving here (hahaha) and basically like so many in retail They are super easy to talk to, they are more than happy to help. Great staff! I definitely recommend this to anyone especially people who love the style of clothing and boots thus place has to offer. So happy I finally checked it out and regret not going in sooner. Such a great store! Ps. I added a pic of me modeling one of their hats. Yes, I know it's on the cheaper end, but like I said, I have a big ass head lol, I was limited...at least to the ones I could reach on my own lol Thanks for reading, Yelperrrrietys! Cheers! read more

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Very disappointed in the service here. I saw some things I wanted to buy and was carrying them around, but almost walked because of the terrible service. Three employees were more interested in talking with each other than working. I was 1 out of 2 or 3 shoppers in the store. At least 4 employees were there, none said hello, no welcome, can I help you. They literally ignored me and walked by me with no eye contact for about 20 minutes. I ended up spending $100, but only because they were Christmas presents. I did tell the 2 employees at checkout how disappointed I was and I would be hesitate recommending the store. And one young gal said "I'm sorry you feel that way". What has happened to good customer service or even personal responsibility???? read more

Went in looking for a Stetson. Found an absolutely beautiful Skyline but as usual having an enormous head it was not in stock. Sales guy estimated my head size and said "let's just order it and have it shipped" with the reassurance if it did not fit just bring it back and we will order the correct size. Well he nailed it and it is a perfect fit and loving it. So of course I keep going back and buying stuff. read more

Boot Barn - Shoe Stores Near Me - Boise, Idaho

Love boot barn. Great selection and very helpful staff. This great guy searched for 15 minutes for the mate to a boot we wanted! Also give a veterans discount which is awesome! read more

Great selection. Found exactly what I was looking for. On top of that the service was excellent as I was greeted within 10 seconds of walking in the door. Absolutely no pressure. read more

I went here with a friend to purchase her very first pair of cowboy boots - WOOT WOOT!! Katie was our cashier and she ensured that my friend got the first responders discount. Super friendly and super knowledgeable on boot care! 10/10 recommend this store to those looking for fun and sassy western wear! read more

OK so boot barn is always my first stop when looking for boats. They have the best selection and a wide variety of great boots for me in the Boise area. Not always the best in price or in service but always a great selection. The staff is usually very friendly and wants to help their customers however I have found questions about brands and materials are usually met with blank stares. Give them enough time they will find the answer for you and again the service is good just not very knowledgeable when asking specific questions about the boots. The store is friendly and a great location near the mall. Always again my first stop read more

Boot Barn - Boots boots and more boots - Shoe Stores Near Me - Boise, Idaho

Nice store that's for sure, but the service was horrible! I had to practically beg for information on items. Not very helpful ladies and so full of themselves! Horrible! 6/21/2021 around 6 pm to be exact! read more

I was about to walk into the store when I noticed the mask required sign of course I was thrilled as were in a pandemic and I want to keep safe. The first thing I saw was a employee wearing a mask under there nose,I ignored it and thought it was just one. Then I realized no one in the store was wearing a mask correctly or even at all,besides me,one other customer and a employee. I then saw a group of 3 employees with all there masks under there mouth,I was so annoyed at this point. And for the cherry on top I over heard them talking about COVID and how one of there friends was getting tested. WONDER WHY! No not go to this awful store if you care one bit about the people your exposed to: read more

Love Boot Barn in Boise, it always is well stocked and neat ! The staff and management are always polite and very helpful. Love shopping there ! read more

If I could, I would leave zero stars. I received an inexpensive gift from a company secret Santa. The item did not fit, but fortunately came with a gift receipt. I was informed that in order to get the refund I would have to use a Mastercard since that was the original payment method used. I came back a second time with a Mastercard and waited for my refund. Gave it 2 weeks to post and nothing happened. I came back a third time and they told me they applied the refund to someone else's card! Even better, they said too bad nothing we can do! So the fact that they took my merchandise and didn't provide a refund, Boot Barn steals from customers. Plus I'm pretty sure they are racists as I would always get strange looks when I walked in. I recommend avoiding this place altogether. You can get more for less at other stores anyway. read more

My daughter loves these kind of stores. While there, it was a 5 to one, employee to customer ratio, yet no one asked us if we needed help, despite my daughter crawling all over the shoe section. I did get to sit front and center and catch up on the latest employee gossip. Go to D & B they will treat you better and offer the same selection. read more

Terrible customer service, tried on one boot in the store and not the other. Got home and went to wear both boots and the left didn't fit. Went back to exchange boots two weeks later and the store manager refused to allow exchange without receipt even though I was in the boot barn system..? Unbelievable.. read more

In town for a wedding and needed a couple items. Was greeted as soon as I entered the store and directed to a very nice young lady. She helped me find a shirt, tie and boots. Very pleasant experience and would definitely shop here again. Service was 5 star. Put 4 stars because they only had 4 Stetsons in stock. Had to search elsewhere for the hat. Minor inconvenience. read more

Here from California visiting family and kids had some gift cards for here ti get new boots. Service was great and helpful. I walked around the store looking for some 3x shirts and had no luck. Seems they dont have much selection fkr the bigger guys. Wife struck gold on the clearance rack so she was happy and got some nice shirts she looked amazing in. So now off to rhe new years rodeo few towns over. Yeahaw read more

My husband and I went to boot barn this morning. We had awesome service. They will always have our business.

I just walked in this store and felt like I was trespassing. I actually had to say hello and acknowledge the girl in front of me at the counter when it should be the other way around.They are very unhelpful. Spend your money somewhere else. read more

Terrible customer service. Nice selection of clothes and boots but, wow, really bad customer service. Bunch of kids running around there playing cowboy and drawing a paycheck for socializing. Stick with local businesses and stay away from this place. read more

I went into the store looking for a hat. I noticed 4 girls behind the cash register talking and one was helping a customer. I walked over to the hats to try and find my size. The selection was not good in sizes as everything was either a 7 or 7 1/4. I found a style of hat I liked and walked over to the ladies behind the counter. I asked for help and one of the ladies said that is all we got. She just went back to talking and laughing with the other ladies and did not offer to help me find a hat. I walked back over to the hats, dropped the one I had and walked out. The customer service is HORRIBLE. Will not step foot in the store again and will tell all my circuit friends to avoid this place. Dont waste your time or money. read more

This place has the worst customer service I've dealt with. They have none. Ordered a pair of boots online and after 2 weeks I hadn't gotten any information on where they were. Sent them an email and got a response the next day saying they had just been shipped. It's now been almost 10 days and I have not received anything, sent them 2 more emails and have gotten no response. Told them to cancel my order. Also stopped at the store in Boise and everyone stayed up behind the counter talking, no offer for help. A 1 star is 1 too many. I wish I would've looked at their reviews before trying to purchase boots because it looks like everyone has had the same issues. read more

Overpriced. Shop around and you will find a better deal for sure every time. they will even charge you for a box to put your boots in ($1 to $8) and don't have the original boot boxes. read more

The employees at Boot Barn are very helpful and informative. They have great prices and they have the biggest selection around. If they don't have what you need they can order anything you need if they don't have it in the store. They have all the Fire Resistant clothing which is what I needed the first time I went in. read more

Not an enjoyable shopping experience. Not sure what kind of shady characters they expect to be shopping there, but the dressing rooms AND restrooms are locked, and you have to ask an employee to unlock them for you. Inconvenient and annoying. Not much of a selection of jeans, unless you are 1) a smaller woman who loves to rock a muffin top and sparkly ass or 2) a short, fat man whose waist size and inseam are about the same. Go to D&B. read more

I absolutely love shopping at the boot barn. The employees are fun and very personable. They all seem very genuine. They have a wonderful selection and if you want something they dont have (but they pretty much have it all) they will call and get it for you. And even better, they will price match other stores. For a store that doesn't work on commission they have EXCELLENT customer service. I would go there before I'd go to the d and b supply to get my clothes and boots. read more