Unfair practices,you got to take out a phone only, you end up with a defective phone,you return…read moresame,only to be charged a restocking fee for defective item,you are also charged for a screen protector that you don't have a phone for,to add insult to injury,when you go for a phone only you are also slipped a line which you have to keep and pay for for 2 months before it can be cancelled,dishonest wntity.

Excellent customer service at this location. The employee I spoke to was extremely patient and…read morehelpful. I came in with a cracked phone screen and wanted to know what my options were (getting it fixed vs upgrading the phone). He looked up my account and gave me a few ideas on what I could do next, and even asked his management if it was possible to upgrade my phone in its current condition (unfortunately it wasn't). He didn't pressure me to purchase anything, but he genuinely cared about my opinions as a customer. Great experience!

Just switched from Verizon Wireless after researching the pros and cons of Cricket Wireless pre…read morepaid plan VS Verizon Wireless pre paid plan. I was really hoping to find a service that offered an unlimited data plan. After debating between Metro Pcs which I had before I read they are tethered on the TMobile network and I am not impressed with the coverage of Tmobile. I looked up the network Cricket runs on and saw they run on AT&T network towers, so thats pretty reassuring. I went in and was able to switch my Verizon Iphone6 to cricket in under a half hour. Manny I believe his name was is a really personable nice guy who helped me and answered any questions I had. I went from paying upwards of 180 a month in plan/data to 65 a month with unlimited data. I am really impressed with Cricket Wireless and happy with how quick it actually took.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Springfield store today.

Came in for a new iPhone 6 phone case since I decided that I couldn't salvage my current one…read morebecause it's tored to shreds! Luckily, Dexom wireless was nearby to help me out! They have a large selection of iPhone cases that matches anyone's taste at a VERY reasonable price. Their staff is knowledgeable in regards to their products and very personable. All I can say is I am very satisfied with my decision to visit them.

Manners. The manger does not understand customer service. She is rude, crude, and disrespectful…read more Nobody wears a name tag or identifies themselves.

I upgraded me and my wife's phones and the store employee added 2 extra lines (2 extra plans)…read morewithout telling us to our bill. Customer service is trying to give me the run around and not refund us for