I don't have a Boost phone but I was accompanying a friend of mine who needed to have her phone unlocked so she could switch from Boost to Mint, to take advantage of cheaper service. She had already bought the time plan from Mint and she only had to get her phone unlocked to do the final stage of the switch. The lady behind the counter was very patient and very polite, and by no way is this review a relocation of her customer service skills by any means, in my opionion she would revive 5 stars for her patience and attentiveness, but this review is for the boost company and the store that we were standing in for 2.5 hours while this angel of an employee called not one but three Boost customer service lines and a technical support line, and finally a number specifically for the boost stores to call when they have an issue. She was than finally able to get what we all thought was the code to unlock the phone. However, after the rude man finally gave the lady helping us the wrong number he continued to complain about how she should have called the other numbers (she did call them first but she was getting the same run around as us.) They thought she was a customer and told her the same as they instructed us before we made the trip down to see her,"to go to the store in person and they have the number for you." Which of course was an complete lie and a avoidance tactic to get you off the phone and off their queue so they didn't have the responsibilities of providing you with any help and successfully relieved themself of any accountability of doing so. The end result.... The code was wrong, and on top of that even though my friend had paid off her phone in full 6 months prior to this Sh$&show, we later learned by calling all the same numbers and asking for supervisors that unless you own a Boost phone for longer than a full calendar year 365 days since it's paid off you are stuck like chuck with that horrendous company and their awful guidelines loopholes and regulations as well as bad customer service, because although that one customer service representative was excellent the other ten we than had the painful experience to witness by hearing them on speaker or by dealing with their curt attitude and flimsiest excuses in the planet, as well as numerous times being disconnected!! I'd never ever ever go with this pathetic excuse for a cell phone provider.
Almost as bad as prepaid! read more
