Don't come here. They only want to take your money. They made a mistake on my account because Chris…read moreM. couldn't write down the correct phone number that we repeated 4 times. Then blame us for not noticing their mistake.

Customer service the worst. So unprofessional and rude. No one even welcomed us or greeted us. We…read moredidn't even know where to go and then when we asked for help he was like well you just went straight ahead. I'm like yeah because no one told us where to go or what to do or if we need to sign in?!?! WTH! The guys name Israel. He looked like he hated working there, helping customers he even looked like he hated himself. My daughter and I walked in to get an upgrade on 2 phones. Basically, we were going to be an easy sale. Walk in and walk out. Too bad. Shame on you ATT for not taking care of your customers and not making sure your employees are doing their job. This sore has a 2 star rating and supposedly the "corporate store. "

I went in last week trying to switch my business phone (and number) over to a personal account…read more Derrick was great! He assisted me with that and replacing the lifetime AT&T screensaver on my phone, which the Atascocita store said they couldn't do..... Thanks again Derrick! Hope I spelled your name right ;)

Horrible customer service, Walter gave us a price for the trade in value. Set it up myself, I…read morebrought the phone back the value went down by around 500. He did not honer the price he gave us. Then proceeds to not hear us out anymore and say " I have other customers" the value he gave us originally was still up on the internet. The phone had no damaged nor scratches as he even said so himself .

Stephen and his manager were fabulous with helping me get my old phone information and apps onto my…read morenew phone. He informed me on some MAJOR savings and great information. This was a nice experience here.

These guys have a tough job. Thankful for Angel and Calvin going the extra mile and helping me…read moreresolve an issue w/ a return!

TERRIBLE!!! Walked in and was barely greeted by the only worker there Ayiana and explained to her…read moremy very simple question and she straight up told me "yea i don't know you're going to have to take it to apple". Did not give any type of help or offer to help or even look at the problem. Very rude and very poor customer service. I have never in my 10 years of being with AT&T have i experienced this type of customer service. Very disappointed. Doesn't even deserve 1 star.

Shazell and Giffert were the absolutely worst and unknowledgeable individuals. They simply could…read morenot perform the simple task of activating my eSIM and told me to go to an Apple Store. Hmm... why would I leave ATT to go to another company (that isn't even a mobile) company to activate my ATT service? Make that make sense.

Angie and Cherry are absolutely amazing and made the whole transaction so easy with porting over…read moreand would recommend to everyone to go to Crosby

From the owner: AT&T, serving over 81 million wireless customersread more

Worst experience ever ! There was this rude cashier named " EUSTAQUIO G" very aggressive with my…read morehusband just because my husband didn't want to tell him the company we have with our phones. Never coming back to this store !

Worst customer service, was on hold for 15 minutes to request the additional days of credit which…read moreshould have been received on statement. Have had service for 14 months, and they have had to come out 6 times for repairs and changed boxes at least twice. Switching to Infinity- Comcast today.

This is far and away the most unethical and dishonest business I have ever dealt with. I had their…read morelandline service for over 52 years, and after they kept raising the price drastically over the last decade, I finally and wisely switched providers (my monthly bill plummeted from $150 a month, to $23). After doing so, even though AT&T's bill was paid in full for 18 days beyond my disconnection date, they continued to bill me for undelivered service a month beyond my disconnection date. I filed complaints with every agency, but ATT continued their dishonest and greedy campaign to overcharge me for service they never provided. Steer clear of these pirates, and opt for any other phone provider. I wish I could give a negative five star rating, because that's what they deserve. So, I will add it here: AT&T Rating -5 Stars. The worst company of all time, without rival.

I just visited the store for the first time and had the most positive experience with Alondra. She…read morewas so kind and helpful getting my new phone into a new screen protector and case. I just started my new agreement with AT&T and so far so good! Plus I was able to keep my new number - thanks to my mobile salesman manager, Carlos A. I'm going to be saving so much more with this new plan. Thanks so much Alondra and the AT&T crew here at this location. I will definitely be back to visit!

DO NOT DO PICKUP WITH THIS STORE BECAUSE THEY DO NOT HOLD THE ORDER YOU PAID FOR. The "manager" was…read moreextremely condescending and basically told me in store customers take precedence over pick up customers who already paid for the phone. They lie to customer service claiming the phone would be ready for pickup the next day and that the shipments are "poorly organized" and that was the explanation for a delay in pick up orders. The manager was unwilling to help and locate other stores that may have the product to fulfill the order, so they just canceled it. Avoid this store at all costs, they do not deserve the commission. None of them.

I've been a T-Mobile customer for several years, but my recent experience with their customer…read moreservice was incredibly frustrating and disappointing. I visited T-Mobile on BELTWAY & WILSON to resolve an issue with my iPhone , expecting a quick and courteous resolution. Instead, I was met with a representative who seemed disinterested, unhelpful, and at times, outright dismissive. Furthermore she told me they are not technicians!! They repeatedly interrupted me, gave vague answers, and didn't seem to fully understand the issue I was trying to explain. What should have been a simple fix turned into a long, drawn-out visit with no resolution. What made it worse was the lack of accountability--when I asked to speak to a supervisor via customer service line and a manager from the store has yet to call me a week later, I was either put on hold for an extended time or redirected without a clear answer. I left the call feeling like my time was wasted and my concerns were ignored. I expect better from a company that promotes itself on customer satisfaction. If T-Mobile wants to keep loyal customers, they need to seriously invest in training their reps to be more attentive, respectful, and solution-oriented.

The worst experience in my 12 years with TMOBILE! The manager Elaine was so rude since I walked in!…read moreWorst customer service!!

absolutely the worse T mobile staff ever known. never in my life waited 1 hour to pay my billread more