The manager "Brandi" actually called the police on my husband while he was with our 12 year old daughter on 07/09/21!!!! He was considering switching cell phone carriers. I was en route to the store and was speaking with my husband on the phone about the different selection of devices we could possibly choose from. As he was about to complete the process, the "manager" Brandi, informed him that they could not accept a temp paper DL even though it was valid. She claimed that their system was not capable to accept a temp DL. So he then stated to Brandi, "Ok, my wife is on her way here so we can use her info to switch carriers. Once I arrived at the store, I questioned Brandi about their policies and procedures regarding temp DL's because we are currently AT&T customers. Her disposition became even more belligerent and rude. So I just asked for her business card along with their corporate number for AT&T. Brandi wrote her name on a piece of paper and gave me the general customer service number. Brandi finally then told my husband how he could set up a wireless account over the phone to start services, only after I asked her for the company's corporate number. She gave my husband the number to call and told him to let her know when the account was set up so they could proceed. My husband told Brandi thank you for the information as he left out of the store.
In the interim, me, my husband and our 12 year old daughter returned to my vehicle while my husband was calling the number Brandi gave him to set up the wireless account over the phone. All of a sudden, we see a police car pull up to the AT&T store. A female deputy exits her police vehicle and enter inside the store. We didn't think anything of it and in hindsight we actually thought the police officer was probably a customer. Mind you, we're still parked right in front of the AT&T store while my husband is on the phone with customer service to set up a wireless account.
I glance up and see the police officer exit the store and come straight to our vehicle. I lower my driver side window and ask her, " Is everything ok?" Deputy Priscilla Leos tell us that the manager Brandi called them out for a customer complaint! We were like, " Are you serious?!" At this point we were thinking that this must be some sort of mistake. I asked Deputy Priscilla Leos who called and what for and she literally said, " I don't know. We have to respond when someone calls the police". I then asked the Deputy for her name and badge number because I just knew they weren't called out for us. After I asked for her information, she asked for my ID as well as my husband's ID, which of course was not a problem. All of a sudden, another police car rapidly pulls up sideways in front of the AT&T store. Now this is when it takes a turn for the worse. Our 12 year old daughter is witnessing everything that's going on. She's now on the verge of having a meltdown and immediately voiced her concern about her dad being gunned down by the police. However, out of fear, she keeps her composure until Deputy Leos return and proclaims that everything is fine but the "manager" Brandi says that we can't return to "her" store. When I ask the deputy why the manager Brandi would say such a thing, she throws up her hands and simply states verbatim, "I don't know". I have the cell phone video footage of Deputy Leos making the aforementioned statement. After Deputy Leos return our ID's and leave, our 12 year old daughter starts staring with a blank expression and doesn't respond immediately when my husband and I start calling her name to make sure she's ok. Once she snaps out of her transient affliction imposed by the store manager Brandi and her deputy accomplice, our baby suddenly starts crying and shivering uncontrollably! Out of everything that has transpired beforehand, what our daughter experienced was incomparable. Our baby was only looking forward to having some kind of purple iPhone but ended up experiencing severe psychological trauma from the malicious intent of that store manager "Brandi" and the deputy who was complicit with engaging in a complaint in which she known or should have known was false.
We never knew why they called the police on us until we contacted Deputy Priscilla Leos' superior Sergeant Longoria. He told me that Brandi and her employee Derrick made a complaint about feeling unsafe because my husband was walking back and forth comparing the IPhones and the Samsung Galaxy phones while he was on the phone with me. But according to Deputy Priscilla Leos, she didn't know why they were called out. Now if I'm not mistaken, the "manager" Brandi should have been charged with child endangerment and making a false complaint! read more
