AT&T just completely sucks. I just paid to them and my phone just stops working two days after I…read morepaid. They we would not check my phone over the telephone like they had before because I couldn't receive a code thru a text (my phone would be come on !?!!/ ,). So I couldn't get a code. I could tell them my password and anything else. But I have to go buy another phone. Since I have to buy a new phone I'm just going to go with a new company one that can help me when I need help me there when I need it. Thank you Brenda Meadows

They transferred my service and data to a new phone quickly and efficiently. They have all the…read moreaccessories including charging block, WiFi charger and case, and protective glass. Thanks to Noura who was very helpful and pleasant. I recommend this AT&T store.

Absolutely horrible, they seem very nice as long as things are good but the minute you need…read moresomething resolved they change their demeanor. A huge corporation and they give you grief over the smallest request. The store told me to call the 611 number, the rep on 611 said go to the store.....get it together. Lol. I will definitely be switching carriers as soon as it won't hit me in the wallet. I've been with them for 20 plus years and have never asked for anything and use auto pay so they get paid on time every time. Obviously I'm just an account, typical of at&t from what I've been reading. Sad.

AT&T in Hamburg.......Took my wife's old Samsung Galaxy phone with a bad battery to get transferred…read moreto a new Samsung Galaxy phone. Two different associates tried to complete the transfer. I was told that it could not be done since her old phone was "15-20 software versions behind" and could not connect to their in-store WiFi, which is required to do the phone transfer. I said that's interesting, since her phone routinely connects to WiFi at home and wherever we travel with public WiFi. Further, my iPhone which works perfectly would not connect to their in-store WiFi. They said my phone was a different problem. Said we would have to contact Samsung, but probably had to buy a new phone. First we confirmed at home and other places that her phone connects to WiFi, and we checked online to confirm the the phone had the latest version of software. Then we went to a different AT&T store, where her two phones immediately connected to WiFi and the transfer was complete in about 10 minutes. Amazing. Do not recommend using the AT&T store in Hamburg - incompetent.

Friendly staff... extremely helpful and very knowledgeable! Not a long wait time when busy as they…read moreare very courteous and know how valuable a customers time is... especially around the holidays. I will definitely keep this store for all my AT&T future business needs! 5 stars PLUS!

I went to this location to upgrade my phone. I told them my camera was broken and I needed a new…read morephone. The employee ensured me that I would get full value for my iPhone 14 even though the camera was cracked. I received an iPhone 17 and kept my old phone for a couple days (you have 30 days to return it to the store) to make sure I got everything transferred over correctly. I took the old phone back within a week or two and a new employee was helping me. He told me that I was only going to get half credit value for my phone since the camera was broken, even though the other employee (who was right next to us) had told me it didn't matter that my camera was broken. Thankfully this employee had a way for me to get my camera fixed free of charge, and allowed me to trade in my old phone for the price I was told before. He is the only reason I'm giving 2 stars instead of one. Once I traded everything in, I thought everything was good. I got my new bill for my new phone, and the first month was extremely expensive, like more than double what I was paying previously, when I was told it was going to be relatively the same. I knew that there were activation fees for the first month so I let it slide. The second month it was still ridiculously expensive, a little less than the first month but still way more than what I was quoted. I called ATT to figure out why my bill was so high, and they said the Richmond road employees had ADDED the top tier insurance plan and the ATT next up anytime to my bill without my consent. This added almost $40 a month to my bill, and I'm only paying for one line. I asked the customer service associate if that was something that they just automatically put on new phones, and they said no and that I would've had to specifically ask for that to put be put on my bill when I upgraded my phone. I told her to remove that immediately because I had never asked for that nor did I consent to either of those being added to my bill. Basically they have no idea what they're doing (except the one nice guy who was actually helpful) and will add things to your bill without your consent!!!!!

Issac helped my boyfriend (and myself) purchase and transfer over his current number to the new…read moreiPhone pro max 16 from iPhone 13. Issac was EXTREMELY nice and patient. He is very knowledgeable about the phones and the process. He (and his manager Steven I believe) also helped us save some money here in the future. Phone accessories have a great deal sad well. Definitely worth it. We both appreciated Isaac super nice, super polite super patient. Definitely got more bang for our buck.

Once again had the pleasure of being helped by Alec, who was skilled and efficient as well as most…read morepersonable and gracious - Best of both worlds. Alec quickly activated my wife's new phone that replaced the one she lost. As in an earlier visit with my own phone, Alec had everything working perfectly. Very grateful for such care. 5 Stars - Two Thumbs Up!!

they were terrible needless to say went in there because I didn't have any service on my cellular…read moredevice. They thought it was the sim card so they put an esim on it. Not even four minutes later didn't even get out of the parking lot before I lost service again . walked back in the store and I was then told that it was a delay in the esim that it would take up to an hour waited that hour and still no cell service. He was more interested in the football game that was on so then taking care of my issue. Hopefully the Kansas City Chiefs secure the win but as far as my phone working, no it does not work thanks to those wonderful people.

From the owner: AT&T, serving over 81 million wireless customersread more

Just stopped in an obtained a phone for our grandson and a watch 4 for me. Jon the manager was…read morewonderful and found the right option for both. Fast forward I now have a great watch 4 and grandson has his phone. All the support we needed, Jon gave us. I would recommend to everyone.

After being without a phone for nearly 48hrs, on Christmas of all times, and being hung up on by…read moreDavid, after getting home Christmas Eve and realizing he shut off their phones, I thought I would be able to update with additional stars due to the management helping us, however, that is unfortunately not the case. There is no in-store manager and the manager they called on the phone the day after Christmas refused to refund the restocking fee for a phone that we never touched and was never taken out of the package by them. Although, Madison was wonderful in helping us the day after Christmas she unfortunately did not have the authority to refund the restocking fee without manager approval. Thus, I advise that you do yourself a favor and please, please, please go to an actual corporately owned AT&T store where there is accountability for customer service and where there are actual managers in the store willing to address poor customer service and help when problems arise.

Horrible Customer Service. Tried to start a new account with AT&T. Signed up online. SIM card went…read moremissing with FedEx. Called 611 and was told go to this place and pick up a SIM card. Called them first to check their hours. Explained my situation and they told me they can't give me a SIM card, call 611. Wait, what?! No thanks, all this hassle to open a new account?! Keep your SIM card I'll stay with t mobile. Lazy employees.

From the owner: AT&T, serving over 81 million wireless customersread more