I have purchased my last two phones at this particular verizon dealer. Both experiences were…read moreamazing but this last time was outstanding. It's iPhone day and I was anxious to upgrade. I went to the store knowing I could trade in my old iPhone for the cost of the new one. (Thank you, Apple products for retaining value!) The store opened at 8 so I got there about 7:30. I was number 8 in line. No big deal. I knew I could be in and out and make it to work by 9. As I'm going through the process of buying my phone, the trade-in computer crashes. What?!?! They offer me a few different options. I could pay the $200 and bring my phone back and get a $200 verizon gift card. Um, no. I wasn't prepared to drop that kinda money that day. I had done my homework and wanted my trade-in. I had picked out my case already and was incredibly upset with the situation. Then, we come to a compromise! The CSR tells me that they will hold my purchase. They will happily put my iPhone and selected case in the back. This wasn't my fault and I had come anxious to buy my phone. A nationwide outage on the trade-in system shouldn't take away my new phone! I get off work at 6 and come back. There are still people waiting to buy new phones. What?!?! They only have the 64 GB?!?! Except for mine. Sitting in the back waiting for me to take her home. Trade-in computer was back up and running. YEAH!!! I was in and out in about 30 minutes. CSR traded my phone in and I paid taxes on the new one (oh and my accessory pack). He even helped me set up my Microsoft exchange for my work email!!

Leslie was so nice and very helpful and easy to talk to. The whole staff was! Wouldn't go anywhere…read moreelse.

I updated my iPhone today at this location. Customer service was excellent! David, the Verizon…read moreagent who worked with me, was very knowledgeable about Verizon services and products, and provided me with excellent service. He answered all my questions in detail and I did not feel rushed or hurried. His personable and friendly manner was also appreciated!

Came here inquiring about Home Internet. Decided I'll wait a bit for considering. Made a watch…read moreimpulse buy haha. No issues, in and out quick. The store was busy and the employee helping me was friendly.

Andrew was GREAT. When the AT&T store on Lagrange and Ogden screwed up my order, I left and went…read moreto this store. In 15 minutes, I walked out with a new phone. He was smart, helpful, polite and fast. Awesome.

Oscar is the best!! Wonderful customer service, patient and thorough!!! Anyone that needs help with…read moreATT services should see him at this store!

The many times being at this establishment I have seen professionalism placed at its best. They can…read morebe busy,but the employees will help you the best that they can! Anytime I crack my screen, fixed and no issues. Any issues with family phones, I instantly bring it to the store. Store has a variety of many options to look at purchasing new items while waiting for repairs :). Be patient and you're going to love the end result!

they fixed my phone screen several times, they're a very professional business with a great rate…read morefor repairs! love how real/straight to the point they are and always feel satisfied about my experiences.

TMobile in general is awful. Customer Service is benign at best due in large part to the call…read morecenter being located in the Philippines - completely useless. But this store is not much better. Unless they're selling you something, they're completely useless. For example, I tried calling them 5 times this morning. Each time the phone rings incessantly and disconnects. I find it hard to believe that they're so busy that they can't answer an incoming call. Ridiculously lazy and unhelpful.

great service everyone was kind and attentive with helping me with my technical difficulties and…read morequestions Mercedes really helped me out in a pinch thank you

DO NOT go to this store. I have bought hundreds of phones over the years for business and…read morepersonal. ANTHONY is extremely rude. Ordered a phone online, paid for it and told it would be ready on 3 hours. Made an appointment for 6 hours later. I had a confirmation email ! 40 minutes after my appointment time, Anthony finally comes over. He is rude from the get go. He said they didn't have the phone, no manager on duty and "he wasn't going to argue". ??? And got up to walk away. Huh??? Immediately left, went to Old Quarry AT&T store. Talked w Andrew and walked out with phone within 15 minutes. Polite, professional, and intelligent!! DO NOT GO TO LaGRANGE STORE

If I could leave a minus one review I would... went there twice... first time waited half hour and…read moretold to make an appt for faster service... second time waited half hour with appt and manager took care of women whose appt was scheduled after mine... RUN ... will try another location... if the same Verizon here I come!