I have purchased my last two phones at this particular verizon dealer. Both experiences were…read moreamazing but this last time was outstanding. It's iPhone day and I was anxious to upgrade. I went to the store knowing I could trade in my old iPhone for the cost of the new one. (Thank you, Apple products for retaining value!) The store opened at 8 so I got there about 7:30. I was number 8 in line. No big deal. I knew I could be in and out and make it to work by 9. As I'm going through the process of buying my phone, the trade-in computer crashes. What?!?! They offer me a few different options. I could pay the $200 and bring my phone back and get a $200 verizon gift card. Um, no. I wasn't prepared to drop that kinda money that day. I had done my homework and wanted my trade-in. I had picked out my case already and was incredibly upset with the situation. Then, we come to a compromise! The CSR tells me that they will hold my purchase. They will happily put my iPhone and selected case in the back. This wasn't my fault and I had come anxious to buy my phone. A nationwide outage on the trade-in system shouldn't take away my new phone! I get off work at 6 and come back. There are still people waiting to buy new phones. What?!?! They only have the 64 GB?!?! Except for mine. Sitting in the back waiting for me to take her home. Trade-in computer was back up and running. YEAH!!! I was in and out in about 30 minutes. CSR traded my phone in and I paid taxes on the new one (oh and my accessory pack). He even helped me set up my Microsoft exchange for my work email!!

Subject: Formal Complaint Regarding Customer Service at the Hodgkins Verizon Store…read more To Whom It May Concern, I am writing to express my disappointment with the service I received at the Verizon store located at 9402 Joliet Road in Hodgkins, Illinois. Earlier that day, I spent hours attempting to transfer information from my old phone to a new phone. During the process, I experienced internet connectivity issues and contacted Verizon customer support. The representative advised me to visit the store so they could verify that the phone transfer completed correctly and determine whether the issue was related to my phone or my internet connection. The representative assured me that she would document my situation in my account notes and that she would call me back at 1:00 p.m. to follow up. Neither of those things happened. No notes were entered into my account, and I never received the promised call. When I arrived at the Hodgkins store, there were no other customers present. Several employees were sitting together talking and laughing. One employee asked if he could help me, and I began explaining that Verizon support had documented notes in my account regarding my issue. Before allowing me to finish, he interrupted and asked what the problem was. I explained that everything should have been documented in the account notes, but I would be happy to explain it again. Instead of reviewing my account or attempting to understand the situation, I was told, "We don't do troubleshooting." While I understand that every issue may not be resolved in the store, I was sent there by Verizon specifically for assistance. At no point did any employee attempt to review my account, understand my situation, offer alternatives, or provide any meaningful customer service. As a customer who has purchased phones from this location for many years, I found the interaction disrespectful and dismissive. The most disappointing part was not that they could not solve the problem, but that they showed no interest in trying to help. As I was leaving, I told the employees that because of the poor customer service, I would never return to that store. Rather than showing concern or attempting to address my experience, two additional employees joined the conversation and said, "Have a nice day." The message I received was clear: they did not care whether they helped me or whether I returned as a customer. Verizon has built its reputation on customer service and support. Unfortunately, the behavior I experienced at this location reflected neither. I believe customers deserve to be treated with respect, listened to, and offered assistance, especially when they have been directed to the store by Verizon support. I hope this complaint is taken seriously and that appropriate action is taken to improve the customer experience at this location. M. Barrett

I updated my iPhone today at this location. Customer service was excellent! David, the Verizon…read moreagent who worked with me, was very knowledgeable about Verizon services and products, and provided me with excellent service. He answered all my questions in detail and I did not feel rushed or hurried. His personable and friendly manner was also appreciated!

Came here inquiring about Home Internet. Decided I'll wait a bit for considering. Made a watch…read moreimpulse buy haha. No issues, in and out quick. The store was busy and the employee helping me was friendly.

Andrew was GREAT. When the AT&T store on Lagrange and Ogden screwed up my order, I left and went…read moreto this store. In 15 minutes, I walked out with a new phone. He was smart, helpful, polite and fast. Awesome.

Oscar is the best!! Wonderful customer service, patient and thorough!!! Anyone that needs help with…read moreATT services should see him at this store!

The many times being at this establishment I have seen professionalism placed at its best. They can…read morebe busy,but the employees will help you the best that they can! Anytime I crack my screen, fixed and no issues. Any issues with family phones, I instantly bring it to the store. Store has a variety of many options to look at purchasing new items while waiting for repairs :). Be patient and you're going to love the end result!

they fixed my phone screen several times, they're a very professional business with a great rate…read morefor repairs! love how real/straight to the point they are and always feel satisfied about my experiences.

This T-mobile is what the company needs to look up to. The employees here went above and beyond and…read moredidn't stop. They took care of the problem I had with the uttermost care and with no headaches. Violet was really cool with me waiting there to update his phone so we can restore it back to his current backup. I needed to add service to a old phone since my brother wanted to go swimming with his old phone. I was having problems with this simple task since the first T-mobile I went to had the employees just chilling behind the desk watching a movie. They didn't want to help and just told me to go to another store. Thanks again Violet and hopefully your store owner sees this and hooks it up with a Starbucks bevi. If not I will! This T-mobile got a forever customer! P.S. don't go to the T-mobile on Ogden and LaGrange.... it's a ghetto movie theater!

TMobile in general is awful. Customer Service is benign at best due in large part to the call…read morecenter being located in the Philippines - completely useless. But this store is not much better. Unless they're selling you something, they're completely useless. For example, I tried calling them 5 times this morning. Each time the phone rings incessantly and disconnects. I find it hard to believe that they're so busy that they can't answer an incoming call. Ridiculously lazy and unhelpful.

Effort. Very knowledgeable. Honest opinions. Recommendations. Analyzes your monthly charges…read more caution: tries to get you to switch tv plans and internet plans. Who needs that headache?

DO NOT go to this store. I have bought hundreds of phones over the years for business and…read morepersonal. ANTHONY is extremely rude. Ordered a phone online, paid for it and told it would be ready on 3 hours. Made an appointment for 6 hours later. I had a confirmation email ! 40 minutes after my appointment time, Anthony finally comes over. He is rude from the get go. He said they didn't have the phone, no manager on duty and "he wasn't going to argue". ??? And got up to walk away. Huh??? Immediately left, went to Old Quarry AT&T store. Talked w Andrew and walked out with phone within 15 minutes. Polite, professional, and intelligent!! DO NOT GO TO LaGRANGE STORE