Freezing Saturday morning in B-More and the store was opened on time with two very friendly agents…read more Was picking up WiFi device and being helped by Eddy. He offered to set up the device and patiently answered all my questions. Very knowledgeable and friendly. Great customer service.

Customer service was amazing and Mink J. was an amazing mobile expert! She walked me through an…read moreaccount update and an addition of internet access! T-Mobile Rocks!

OMG, I have to share!…read more I came into the store to follow up on information I received a few months ago. I was in another store, and an AT&T rep was there speaking to customers. Anyway, I spoke with Sheldon (I'm pretty sure that was his name) about moving my phones from Verizon to AT&T. He confirmed the previous information, and I'm shocked, so I'll share. First off, the store was very welcoming and well lit. I asked Sheldon for a quote to move two phone lines from V to AT&T. He asked me qualifying questions (phone unlocked? age? what types of phones do I have?). Very helpful. If you're of a certain age, you may benefit from moving over as well. My bill will be reduced more than 50%!!!! I'll go from paying $200/mo to $70! Whoa! Of course, *prices are subject to change, but wow! Sheldon also asked if I had Verizon wireless for home internet, which I do. And I'm glad he mentioned that as I wasn't even thinking about that part. Adding home internet brought my bill up to $90. Still a savings of more than 50%. CRAZINESS! Thanks AT&T, I've been looking for ways to save money after retiring.

In the last week, I realized I didn't have visual voicemail anymore. My call to AT&T customer…read moreservice didn't yield any results, possibly due to different levels of knowledge about my phone between the CS rep and myself. I decided to go into an AT&T store, where there would be no communication barriers. I had a short wait when I arrived, but was eventually approached by a manager there, I believe his name is Paris. Long story short, he was super helpful and my problem was resolved between him and a CS rep he called. He assessed the issue to be inconsistencies between my phone plan (which supported 4G) and my phone (iPhone 12, supports 5G). Apparently this issue rarely occurs. To help fix the problem, he suggested I update my plan AND he was able to add HBO Max to my plan with only a $5 increase! Next thing I knew, my visual VM was back (I'd not had a VM since 2019! =O) and I was on my way. The whole process took a while, but Paris was determined to help me out and I truly appreciate all his efforts! So glad to be an AT&T customer at times like these!

I was directed to them by an employee of T Mobile Boston Street in May of this year. They were to…read moreunlock three iPhones so that I could change my service from ATT to T Mobile. They accepted the money, promised delivery within a week, and NEVER delivered. They could not be contacted by phone nor returned VM's. I'm filing a complaint against them and hope to put them out of business. Stay tuned! Also see my review of T Mobile, Boston Street, Md. Chris Eagle., Mgr.

My wife dropped her phone, and we ordered the replacement screen from here, prepaying the amount in…read morefull. We were assured that it would be in on Wednesday, it was not, but we were told the mail had not come yet. Then we called Thursday, and it was still not there, and they said to call back Friday. We call back Friday, and they are unsure as to when it's coming in, but did not seem inclined to try and actually figure out what is going on. After we pressed them for a better explanation, they admitted that it was not on it's way in after all- their supplier had it back-ordered, and that they don't know when they could get the part. Total waste of time. They had ample opportunity to inform us about the delay, and through either duplicity or incompetence, never did.

We were traveling from Ohio to Baltimore for a cruise when my iPhone 7 screen stopped responding to…read moretouch. We walked from our hotel to this cell phone repair place and was pleasantly surprised by Adam. He fully explained what the problem might be, did some troubleshooting right in front of us, and then got my phone all fixed up. The price he charged was fair and I was given a 30 day money back guarantee. I'm glad we found this place and hope the problem is fixed for good.

Great job repairing my cracked iPhone 7Plus screen with a hole in it. Was in and out within 30…read moremins and found the pricing to be extremely competitive.

PLEASE DO NOT USE THEM AS YOUR IPS ACCESS POINT!!! I had a packaged delivered there on 7/26/2018…read moreand by 7/28/2018 the store sent it back to the sender. I didn't request it nor did I receive notice of the return. When I asked about why my package was returned they lied and stated that I requested it. While in the store, I contacted UPS, and the representative stated that the store had in fact requested the return. The cashier there was nonchalant and kept repeating that it wasn't his store and there was nothing he could do. I would give them a MUCH lower rating than one star but it is impossible to do on here. PLEASE DO NOT HAVE YOUR ITEMS SENT THERE!!

Friendly people. They try to help you as best as they can. Even if you have not bought phones…read morethere, it does not seem to stop them from helping you. The prices are also very good. Overall , it is a good place to visit if need a decent cellphone place in downtown, Baltimore.

Business hours are not accurate and no one picks up a phone at this establishment. I don't…read moreunderstand why a business would list hours of operation and in the middle of a business day be closed.

Amazing experience! Definitely recommend. I got me a new phone and was able to get it activated…read moresame day. Will be returning.

Sold me a $70 screen protector and it broke within the first 2 weeks (did not drop the phone). Got…read morea new one and that also broke within 2 week no drop. I wanted to call to get a refund but there is no phone number. Whenever you go to the store it takes like 30 mins to be seen. Do not go here. It's not even a real Verizon store so customer service can't help

I just left out of Verizon with A level 5 adult .. he was getting one phone MR.Noble who is the…read moreVerizon worker. deliberately did not sell him a phone because he thought it was fraud for some strange reason ....he maid up a situation, and said his application was on hold. We call Verizon fraud right in front of him. The fraud division cleared his application. Then MR.Noble acted like the computer was jammed & he couldn't get the computer to refresh...lol I can not make this up ! .... All in all u can't treat people like that because of what u think u have to maintain professionalism at all times..... we went to Verizon on fleet st and was treated with the upmost respect she was very professional. She got right to the point. Her name was miss Rogers.