The service is outstanding!! Ask for Patrick! He has so much knowledge and potential to this…read morecompany He needs to be in a manager position as he's doing the work of multiple employees at all times. The overall selection of phones and accessories is very good and you get your absolute value for your money! 11/10 Recommend!!

Marco at the Geneva, IL is amazing! my screen stopped working. I walked into the store and he…read morefixed it while helping another customer!!!! Amazing customer service!!!

Michael was fantastic! He was patient getting us a new iPhone & watch…read more He explained everything in detail, found the best deals and set it up. I highly recommend him!

There was a time when walking in to this store the customer would be greeted immediately and given…read morea status of a wait. Not so anymore. Even a manager came out of the office and acted oblivious to customers in the store and returned to the backroom. Two AT&T clerks were helping one customer. Again those two clerks acted like no one else was in or came in to the store. I refrain going back and will try my luck at any other store.

Amin helped us and was great! Came in to upgrade our phone, he walked us through it- helped us with…read moretransfer of the data and made sure we were aware of the promotions and all options. We had a bad experience at Oswego and Plainfield was great! This will be our go to ATT store from now on. Quick, pilot and so kind!! Got a great deal on our new phone. Cheap price. Thanks for the help...

This AT&T branch is dead! No customer service, no communication, no speed!…read more Bad and poor customer service!

They charge Way too much $250 to change a Apple series 1 watch battery, IF the agree to do it at…read moreall. Also, they warn you, they are NOT responsible if things go wrong. So either way, you owe the money. So sad, my sister loves that watch (sentimental reasons). Our dad gave it to her and he is no longer with us.

Yesterday I noticed my iPhone had a crack in the screen.... I was upset to say the least! I use an…read moreOtterbox, don't leave it laying around and had a screen protector too. I called Verizon, filed a claim, paid my deductible and they sent me here for a repair. It turned out it was my screen protector that was damaged, not the screen. No major repair was needed. Within 5 minutes I was out the door with a new screen protector and called Verizon and got my deductible back too. Very honest and reliable........

Cassandra helped me with all my needs and more. It was quick and easy to get set up with a new…read moredevice. She walked me through how to use it and was so understanding of my wants! Definitely recommend to anybody looking for a new device!

I stopped into this store to get an upgrade on my phone. The store is under new management and I'm…read morevery grateful I chose this store to go to. I think the staff is very energetic and knowledgeable. Very happy to have them help me through this switch as it can be overwhelming. They were all very honest and reliable.

After going in and making my account / getting a router shipped out, the service technician not…read moreonly kept my I.D hostage for 30 minutes. He proceeds to ship my router to an address I don't live at, while providing no sort of help or compensation. Instead was instructed to just pick the part up at the address it was shipped to. Little disappointing and frustrating being offered 0 solutions and having to deal with this alone. Wouldn't come to this location if you can avoid it.

Not happy with the service techs inside this location. Went to change my protector screen under the…read morelifetime warranty AT&T offers.. They put on the wrong screen the first time and I had to come back inside and ask for the correct screen. No apology was given,I even felt bad and tipped the tech (Nick) Five bucks because I understand mistakes happen and he had to redo the screen protector with the correct one. He rushed the process of putting on the screen protector and i ended up with a bubble in the middle of my screen and the screen is not centered with the black call bubble that the new iPhone 14 offers.... Nick and his manager proceeded to lie to my face and tell me "that's how it's supposed to be, bro." And refused to do it the right way. I guess they must of forgetting that I already had a previous screen protector done the CORRECT way when I first purchased the phone.. I usually don't write reviews but even after I tipped Nick for his mistake he proceeded to lie to my face. Will not return to that location ever again. Oswego location is WAY better! Shame on the Yorkville location. Piss poor customer service!!!!

This store was kind of helpful, but when my phone was not working, they sent me to I break it. You…read morefix it if they send you there I would avoid that place at all cost. They were no help and gave me the wrong diagnostic on my iPhone this AT&T store does not carry physical iPhones for replacement so if your phone is broken there really no help and you'll have to go to Apple.

Well the store is great.... until they turn on you. Then it's mind-blowing!!! I have been…read moredealing with their warranty company called asurion. I would not recommend them in a million years. I'd rather buy a whole new phone than deal with them again. You get transferred from person to person and department to department. Anyway to make a long story short I stopped in there to ask for help while I would be on the phone with asurion expecting that being in a store they would be given priority. Tony started out great. He spent over two hours on the phone seeing exactly what I was talking about with their company asurion. He was over an hour late getting home and had to keep messaging his wife to tell her that he was still dealing with a problem at the store. Yes, their own warranty company. He finally hung up saying that the man on the other line put him on eternal hold and he told me he has someone in mind to call and he would get back to me tomorrow. I go in there the following morning and Tony's not there. I go in again later in the afternoon And tony is there but he is with someone. So I walk up and I say I don't want to bother you but can you call me later about what was happening yesterday and he said okay. By the end of the day I still didn't get a call so I stopped in there again. Tony was not there but the nice man said the manager would be in first thing in the morning. So I stopped in first thing in the morning and Tony is there so I walk up to him and tell him that I'm there to see the manager and that I was told she would be in this morning. He said no she's not here. I said really? And he says yes would you like to see the text. I didn't know why he was talking to me like that. It took me a minute but then I said okay. He said " Really? I don't have to prove anything to you." I said "then why did you ask me". He said "I didn't think you'd say yes". Oh my gosh.. why the game? he turned from being so helpful to me the previous day to downright nasty. At this point he said I need to leave the store and not come back. I was like whoa. "Because I said yes to your question?" So now I definitely needed to speak to the manager but for a different reason so I called back in the afternoon and spoke with her. I gave her my name. I said something crazy happened in there this morning and I'm hoping that you can access the audio and video from first thing this morning. She said I've already talked to Anthony and you can't come in here screaming and cussing and you can't come back. At that point I was floored because I never cussed at anybody in my life. And she went on to say you can't come in here anymore so go to another store. OMG. So when they have a difficult situation. ie. Their own warranty company... They defame their customers and lie about a situation. So I wonder if she ever really looked at what happened that morning or if she was just not wanting her employees to waste any more time with asurion. Regardless the way I was treated and obviously lied about was not cool. I did a whole bunch of research online because nobody can get me in touch with the district manager. I found a whistleblower hotline to report things that are improper. Information on that will follow. But truly. How ridiculous is it for someone who is so grateful for the help they received at a store to come in screaming and cussing? Yet she didn't give me a chance to say anything before she hung up on me. A proper manager would listen to both sides of a situation to ascertain what happened but she didn't seem to want to do that.. they truly picked the wrong person to accuse of "coming in screaming and cussing" because that is actually against every fiber of my being. I was even so calm on that two and a half hour conversation with asurion that I was sitting there with tears in my eyes and shaking instead of raising my voice at all. But Anthony did when he finally asked, at the end of our very long conversation he asked the man on the other line for their ATT ID number.. Tony then told his fellow employee that he was put on an eternal hold and ended up hanging up. Emm was there that day and was so kind after seeing how I was shaking that she went in the back and brought me a bottle of water. And when Tony turned on me and started yelling at me to get out of his store the person there that could attest to my personal emotional state would be the young man whose name escapes me but I remember in having a conversation with him that he was from Moldova. So if a district manager or the store owner sees this I really hope that they can access the audio and video from this date and teach their manager and assistant manager how to properly treat someone even when the situation, caused by your asurion company Is making them stay overtime. The AT&T whistleblower hotline for employees, vendors, and customers to report ethical concerns or compliance violations is 1-888-871-2622. AT&T Ethics & Compliance?? Verizon