Do not go to this store!! I was going to let this one go, but when I was confirmed that the…read morerepresentatives at this store sold me accessories that I didn't want or need (because it comes with it) I decided to leave my mark! Went there for the promotion to get the new iPhone 15, and nobody bothered to disclose any upfront fees, but was asking me to pay as we went on with the activation. Was sold a plug because "otherwise we could not sell you the phone" that I did not need and told them that I have an original apple at home and so decided to cancel all my promotion and return everything. Upon my return the next day, I was told if I asked the info to be disclosed to me as if I had to know before I went there and the representative job would have been just to sell! Fortunately the store in Warrington was happy to assist and be honest and helpful. Customer connections aren't built in one day and I hope TMobile does a better job with their hiring!

Vi handled herself very perfesionaly and was a very big help to me and was very kind and…read moreconsiderate very helpful with helping me set up my new phone I would highly recommend her to anyone. Most employers are not professional and very rude to the customers. Vi was absolutely amazing.

Main Store for Verizon and staff is knowledgeable. They have all the products available and add ons…read morethat you need for your equipment.

Pleasantly surprised by the employees at this branch. They were all very friendly and ensured each…read moreperson coming in was checked in. I worked with Lauren, and despite my obvious frustration with my phone's problem, she was very kind and patient, and solved my issue (not seeing voicemail notifications for over a year; she replaced the SIM and it worked!). Thank you, Lauren, for dealing with me and my phone. You are awesome!

Outstanding service from Jennifer B. She managed the store with multiple customers and didn't skip…read morea beat. She helped us get set up even when the transfers were slow. Excellent service! Thank you!!

Would never step into this store again Kate the sales…read moreperson was great for purchase... Barry the sales manager was rude and anything but customer focused So incredibly rude for the very short time I was in the store. Avoid him if you can.

I came to this store a little over two years ago. Anthony set me up just great during the time. I…read morewrote down from our conversation and underlined that in two years I'd be able to get a new phone for free. When I first came in I knew there was some time to wait. After 15 minutes I was checked in and spoke briefly with Anthony again where I would have to trade in my phone or pay an additional cost if I didn't want to trade in. I waited a little over a hour and half. Finally seen with someone and was told my phone would save me $300. Anthony wasn't available, I asked if I could call and set an appointment for my time to not be wasted again; I was not granted that. Absolutely not. I'm so displeased and feel like my time was wasted. I understand policies change but there was no consideration after waiting for a long time to be accommodated for next visit to be helped thoroughly.

After waiting 25 minutes for the manager to finish his lunch, they took my personal information…read morethen told me one of our phones had a cracked screen and he could not accept it(he was just following procedure). We could not do the switch. Having just been a victim of id theft, I explained that I was concerned and asked about my information being deleted. He started getting insulted and started accusing me. I stated again I was concerned and he totally blew me off and said that I would have to call customer service. The worse part was this manager was training a new employee. Felt like I was in some shady used car lot.

This place had the battery for my wife wheel chair they where help full and even helped carrying…read morethem out to my truck

This location is awesome! I live very close to the Montgomeryville location and like the owners…read morethere but they aren't offering the services this location offers. This location offers watch batteries and installation while the other location doesn't? I was also able to purchase a temperature gun that the other location didn't carry in inventory. I am just happy that I found this location and it isn't an issue driving a few more miles , I have a lot of watches!

Worst customer service. I was turned away twice trying to return Verizon TV boxes because the…read moremanager with the "codes" was not available. When I finally connected with the manager today (May 18, 2025) I was clearly bothering him. No welcome when I entered. When he did ask what I needed and I said I was returning TV boxes, he actually sighed, stood up and without being invited reached into the grocery bag I was carrying to remove the TV boxes. He didn't say another word to me except to tell me "I only need the boxes, you can keep the rest." The rest included the remote and the cords. Why would I want this unusable junk? When I asked him to take them because I had no use for them he rolled his eyes, took them from me and walked away. If you can avoid this location, you should. There is no effort to be polite or welcoming.

I am sorry I have to give it one star. Beware of this "store". We spent over 5 months and being…read morebilled close to $500 trying to unravel a deal this place gave us. DO NOT step foot in this place. The ONLY goal of the employees is to load your bag with product you do not want nor need so they can get their commissions. While I do appreciate the desire to want to sell more, doing so fraudulently is just wrong! Be warned! This is NOT a Verizon authorized retail store. It is owned by a different company. Customer service is non-existent, customer respect evaporates once a complaint arises, and rude is actually a nice description of the person claiming to be in charge. Using the word manager would mean he actually cared about people.

Come here if you want to pay triple the retail price for a case, are in the mood for a circus, to…read moretalk in circles, or not get your phone fixed. This place is a joke and I am amazed at how hard these people work, to avoid actually doing what they're paid to do . I can't believe assurant co-signs this place it's embarrassing. I was sent here by assurant after damaging my 15pro screen. They replaced the screen and the tech who did it was unable to calibrate the screen and was not comfortable with removing it so he had to recruit another tech with more tenure to remove the screen for a second time. This second removal caused a damage from the bottom of the screen. So they hand me my phone with a lit screen but by the next morning at the bottom was a black spot. By the evening the spot grew and I brought it back to the store per assurant's instruction. The tech I met when I returned lied to my face. She acknowledged the damage and that it happened during the repair. She then claims there's no 15pro screens in stock and says she's ordering me one and noting this, so they will call me when it comes in. Guess what? She didn't order a screen, she didn't note any of the interaction, she just avoided repairing the phone and sent me off. I call them after a few days and she answers and says to come in because they're slow and they have the screens in.... so I go in and spend an hour with these people discussing how it isnt there fault. There was so much effort put into avoiding repairing their mistake it was incredible. The Employees were all clueless as to the repair, there were no notes or documentation on their end and even their manager whom I spoke to through an employee's cell phone, was trying to blame me and avoid repairing the phone. If this was the case why was I not told this a week ago when I brought it back after the initial repair was defective? And why was I not contacted when the replacement came in? I imagine it's because this location is being managed by a lazy person who has recruited a team of lazy people that will do only the bare minimum to remain open. 0/10 I wish I could give a negative star count.

i went to cpr on sat. they took care of my phone. it was filled with viruses. thanks, you guys were…read moregreat. its nice to have my phone back and working well.

Horrible experience- actually set up my new phone with the wrong phone number!!!:. I spent 3.5…read morehours there and has to go to another ATT store - inside the Willow Grove Mall- to get if fixed. They were awesome at the WGM store. One star for Warrington is beyond generous.

my mom and i came into this location on a sunday to switch our service from another provider to…read moreat&t. the sales rep ariana was helping us until she made several errors. she mistyped my moms number into the system multiple times attaching random numbers to our account that were 1 number off from the correct one. she had to call customer service to cancel this which took an hour. when it was "resolved" my number would still not port. she blamed all of this on a system glitch when it was obviously not and would not admit guilt nor apologize. she ended up "fixing" my moms new phone and left me with no phone, no service, and no number as mine was now in limbo. she asked me if i wanted to get a new number because she couldnt figure out how to fix her mistakes. after leaving we had spent 3 hours in this store, it was now 5pm and all locations were closing soon, and we got nowhere. my mom ended up having a completely incorrect number attached to her new phone that belonged to somebody else! not only did she inconvenience me (i had no phone service for a whole day since i had to work the next day, i couldnt try again until the following evening), my mom who now had a phone with the wrong number, and an innocent victim whose number Ariana poached. GO TO THE WILLOW GROVE LOCATION INSTEAD. although further from doylestown its not worth not being at a corporate store where people are trained to troubleshoot problems.

Stopped in to this business in the hopes of getting help with my phone that whacked-out during the…read morelast upgrade. Don't let the outside fool you. Clean, comfortable interior with coffee/tea available. Alex was very professional, friendly and knowledgeable. I watched him help 2 other customers before me and it was so nice to see a young man making such a good impression. The customers were pleased when they left. Needless to say, Alex fixed my phone in minutes and sent me on my way with a smile. I cannot recommend this establishment more highly. I will absolutely go back with any phone/computer issues we have in the future.

I had a brief but very good experience here. I took a (physically) broken laptop in for a quick…read moreassessment. Nick was confident and professional in his assessment and explanation of the problem. He gave a quote and fixed a small issue for free, allowing it to run again. He seemed like he knew his stuff, and would not try to oversell you on anything. If I have any future laptop or phone issues that I cannot handle myself, I am definitely returning here.