Steer clear of this store and AT&T all together. While it's tough getting…read morehonest service these days, this store takes the cake! I was sold a plan that didn't exist, and when I found out, I called Customer Service and was given "an apology" and was offered "a real" plan that was "only" $45 more a month! I was told it was the best they could do, and they made it sound like they were doing me a favor. They also tried to charge me for a phone I purchased directly from the APPLE store! You can't make this shit up.

I never post negative reviews but my experience at this store yesterday was deplorable! I waited…read morefor 35 minutes without even a "Good morning," "I'll be with you shortly," anything! At one point there were 5 customers waiting while the sole employee ignored us all. I finally set my items down and left. I then went to another store and was rudely told he could not help me make an even exchange of an AT&T store purchase 3 days aago because they were a "franchise."

I switched to Verizon for internet today...after 20 years with Comcast. The set up was easily…read moredone by me in 30 seconds. I have awesome internet speed (better than I was promised) and the customer service people were non accented and very professional. I can recommend Verizon. Ps...I was dog tired of Comcast's foreign reps who barely spoke understandable English. And Comcast is too damn expensive. Dump Comcast...EVERYONE else is better. I suggest Verizon.

Came here yesterday because my significant other of 10 years passed away and I was told on the…read morephone in January that the line was cancelled but I needed to bring a death certificate in to remove my significant other from the account. Yesterday was horrible customer service, was not given one condolence and they did not explain the process to me in any way. Then they said I needed a new account but my credit is locked so I unfroze it. Came back in today to get the issue taken care of and was told , the line was cancelled. I can't tell you when or if you'll get charged again this month. I tried to call Verizon as instructed and was told I can only remove the person from in the store. That I was just turned away from, again. I have had Verizon since I was 12, I am now 36. I may be switching. Horrible experience, especially someone who is actively grieving.

I went in to get my phone fixed and overall it still turned out good. At first, we had a bit of a…read moredisagreement and things got a little tense, so it wasn't the most professional moment. But we were able to talk it out and come to an understanding. In the end, he fixed my phone and got it looking good again, which I really appreciated. Even though there was a small argument, the final result was solid.

Overall, I had a fantastic experience. I brought in my Asus Zenbook because a few of the keys were…read morenonfunctional. I was quoted $150 (plus tax and merchant fees) to diagnose the issue. That price felt reasonable, so I asked what exactly it included. The policy was explained to me along the lines of: "We can usually cover the cost of parts within this price, but occasionally there are outliers where additional costs may be necessary depending on the repair." Honestly, I found that even more reasonable. We live in a world where tech manufacturers care less and less about repairability and seem to believe you're better off just buying a new device instead of fixing the one you have. Asus itself charges a minimum diagnostic fee of $99, and that doesn't even include shipping. At that point, I can only imagine what the communication and turnaround time would look like. After a few days of diagnostics, it was explained to me that I would need a new keyboard. Most of the keys simply needed a little work to get functioning again, but unfortunately my "C" key was completely done for, which was obviously out of their control. A replacement keyboard was ordered from a relatively local supplier, but it arrived defective, so we had to pivot to another option from China. What really impressed me was that they returned my laptop to me while we waited for the new keyboard to arrive. That wasn't even something I had considered as a possibility. Even though the repair wasn't complete yet, I greatly appreciated being able to use my laptop in the meantime. That is absolutely not something you'd get from the manufacturer. The estimated arrival time for the replacement keyboard was about a month, but it actually showed up in only about two and a half weeks. I was psyched. I dropped my laptop off in the morning right when they opened, and it was ready for pickup by the end of the same day. Best of all, I was told there would be no additional charges beyond the original quote. Both of the gentlemen behind the counter were thoughtful, considerate, and professional throughout the entire process. The pricing was highly reasonable, the communication was excellent, and I got my laptop back in perfect shape in a timely manner. Highly, highly recommend.

Came in to add a phone to my plan, Isiah was VERY helpful and professional.Not only did he find a…read morephone for my youngest. I told him it will be a Christmas gift, he was able to get a package deal done where even I got a new phone. Without my new monthly plan shooting through the roof. He let me know that he would transfer my old phone to my new phone, and it would take about 20 minutes. I walked around the mall and came back, Jonathan took over and explained the features and set up child settings on my son's phone. Jonathan was also very professional. I would highly recommend seeing one of these two gentleman on your next visit

Got a new iPhone here back in Dec 2025 Sales guy said he needed the iphone to be there 50 mins to…read moretransfer my old phone to the new one which I think is bs because I've done it at home before myself. When I got back 50 mins later I noticed all my info and apps transferred over but my new iPhone was unlocked so that anyone could see everything. A phone is more like a wallet and even more. Your privacy and money can be looked at and/or stolen by whoever that has access to it. I think it's a security issue and don't tell them they need to so call transfer data and have your new phone in a back room without you being next to it.

Once an appointment is taken for any enquiry you have or an issue being faced with one of your…read moreApple Gadgets, the whole process is a breeze. We have an iOS environment at home with 17 Apple gadgets being used between 3 of us... most having been bought by ordering at this store. We at times have had to visit the Genius Bar, sometimes there is no solution which is possible for a particular issue; at times some fixable ones are helped with. Try the Genius Bar for your Apple Gadgets' need.

I went to the Apple Store on a Thursday at 1:45 to purchase a Neo computer…read more It was overcrowded, the salespeople were overwhelmed with customers and nobody even tried to help me for almost 2 hours. I didn't have a trade-in so it should have been easy. I was in the checkout line until a salesman said that I really needed to go back to the table to wait for assistance. I waited even longer. A nice guy came over but started helping someone else who had just walked in. ~ 40 minutes later he finished up with the other man and gave me the computers that I had been waiting to buy. Why doesn't Apple open up another store since they are clearly overwhelmed? I said that I was leaving because I hadn't been helped yet. He politely took my money and I left. I'm am so disappointed in Apple.

I went in with a serious grievance against T-Mobile for something that the corporate office did. I…read morehad to cancel my Internet service. Natalie was the most polite and cordial employee that I've encountered there. She addressed my concern and apologize for what it happened and offered me some suggestions as to what to do moving forward. When I complain to the corporate office, they found away to make it seem like the problem was her fault in my review. I truly regret answering that survey. Natali is an outstanding employee and an asset to the company and I wish they had more like her there.

This place never fails to set me up and get me out the door real quick. I was having an issue…read moregetting my new iwatch set up and CS was horrible when I called. No one knew anything and they just made the whole setup more complicated than it really was. As soon as I arrived here and told them my issue, they knew right away how to solve it. No questioning, no trying to change the plan I had chosen to try and fix the problem, no confusion whatsoever. The CS that you phone really need to be trained better. I totally forgot the name of the guy who helped me...and I had even asked his name so I could him a shout out on here...but he was amazing! Very knowledgeable guy and very sweet. Thanks T-Mobile! Go train those CS people please!

I came into the store today in the afternoon. I was with a young man who had bought a phone, ear…read morebuds, charger and activated his phone at that time the day before. He decided he could not use the ear buds and charger so we he went into the store and asked for a refund. He came out shortly and told me he was denied a refund. On the receipt it clearly states a refund is accepted up to 14 days from purchase. So, I went in with the unopened product with receipt and asked why no refund when it says one is offered on the receipt and on the counter. I showed it to him. No refund. Asked for a manager. No. He gave me a number to call. I called it and the PCS agent asked me to bring the phone into the store she could talk with him. She did and told him about the return policy and asked to talk with his manager. Again No. I called the corporate office and while they were very nice and took a complaint, no other help was given. The guy in the store would not give me the managers name and would not call him for me. I am not sure what to do next, but I am sure this has happened to other people. The return policy is clear and stated on the reciept and on the counter. Just beware.

Thank you for all the help Herman and the others did for me. This was the worst week ever and those…read moreguys took care of me. I want to say thank you for being human and care about your customers . Thank you Alex and Herman &to boss lady. Thank you again and I'll be loyal to this store

I hate all metro stores as they all are shady in the way they do business. But this one was the one…read moreI went to most recent. I went in because I had $10 tablet line and the tablet broke so I went in to get a new tablet to replace the old one and keep the old line for $10. The guy who worked there understood what I said and replaced the tablet for the $10 a month. Well my monthly statement comes in and it's more money than usual. He kept the $10 tablet line and added a whole other tablet line for $30 a month so now I'm paying $40 a month for one tablet that should have been only $10 a month. Customer service on the phone sucks just as much and now I'm stuck paying $15 a month for a tablet line just because the employee was being shady and added another line to my plan without my knowledge. I hate metro customer service and especially their store employees shadiest people ever. I

I went in to the store today to inquire on a new phone. Andrea and Esme (forgive me if I…read moremisspelled) helped me migrate over to T Mobile. I'm on my lunch, making awesome time, then the phone call to a Metro Representative. He was long winded, kept asking the same things over and over, said once I got the email to sign we would be done. Waited and no email, by this time my anxiety is rolling, hot flashing, sweating, and wanting to reach out and touch someone! Esme brought me water, took the call over, and finally got through it. While I'm dying Andrea put together a little swag bag in appreciation of being a loyal customer and not melting to the floor. THANK YOU SO MUCH! These ladies deserve all things good and will always be my favorite Reps!

Improve customer service! Am referred to call a service…read morenumber which is answered by AI. Eventually I may be referred to a person who speaks English as a second language and speaks very rapidly. Following a lengthy verification process to confirm I am who I say I am I am hung up on my the Verison representative. Spent an hour making repeated calls to the verison provided phone numbers and NO success , satisfaction nor resolution to my issue of why am I being dinged for none payment of balance due which I verifies was paid the week prior. Not pleased with customer service nor wit the AI / computer answer system and people who answer phone who are not empowered to solve issues.

Connor was extremely professional! He was kind and honest and we highly recommend this store and…read moreworking with him, you won't regret it!