Amazing. I had to put my dog down. They were prepared. Had treats for the dog ready. Tissue box for…read moreme. Went over everything very easy to understand, gave us enough time to say a last farewell. They made a customer for life. I think giving them a 10 out of 10 isn't enough, a 20 out of 10 would be the best way to describe the level my satisfaction, their professionalism, love for my pet and care for us. Thank you to the staff and doctor.

After approximately three years of bringing my cats to Somerset Veterinary Hospital, I never…read moreexpected to write this review. I had zero previous issues with Somerset, which makes this experience especially disappointing. My cat Peach has an established heart condition diagnosed at Iowa State University approximately three years ago. Her August 12 appointment was her annual monitoring appointment for that existing condition. She had an X-ray and ear culture performed, which I paid for up front. Dr. Crane did not explain Peach's X-ray findings to me at all. The radiographs were not reviewed with me, and I was not told what they showed regarding her heart or what the findings meant for her care. After the appointment, Somerset did not proactively contact me with the results or follow up about Peach's health. I had to repeatedly call and message the office. I called every day for 13 days before I finally received the information in writing. When I raised my concerns, I was told this was simply a "difference in communication styles." That felt incredibly dismissive and, frankly, gaslighting. This was never about communication preferences. It was about not being given my cat's diagnostic information and having to repeatedly pursue results of services I had already paid for. What was most upsetting was how this made me feel about the importance being placed on Peach's health. She has a known heart condition, and this was specifically an appointment to monitor it. Having her findings left unexplained, receiving no proactive follow-up, and having to call for 13 days left me feeling that Peach's health concerns simply were not being treated as a priority. There were also billing concerns. Prices had increased, but those changes were not disclosed before the services were performed. I was charged $390.76, including $72.76 for medication, and questioned why I was charged more than the previous year despite some services, including blood work, not being performed. My concern was not that veterinary prices can change--it was that the increased pricing was not disclosed beforehand. I requested a refund because of the circumstances surrounding the diagnostic services I paid for: the lack of timely communication, no proactive follow-up, and having to repeatedly pursue the results. My complaint was never that the tests were not performed. I made multiple attempts to resolve these concerns privately. I told Somerset that if the issues were not meaningfully addressed, I would seek care elsewhere and would not bring my cats back. Somerset subsequently terminated the veterinary-client relationship effective August 27, but that termination did not cause my decision to leave. I had already lost confidence in the practice and communicated that I would be finding another veterinarian. On August 27, I also requested complete medical records for both Peach and Willow, including diagnostic imaging and their medical history. As of September 6, I have received neither the records nor a response. Peach has another veterinary appointment September 10, making those records especially important. Throughout this entire situation, the only person who apologized was the receptionist. I never received an acknowledgment or apology from management. After three years with no previous issues, I never expected one experience to completely change my level of trust. Unfortunately, it has. I no longer feel comfortable trusting Somerset with either of my cats, and I will not be bringing them back. I attempted to resolve these concerns privately first, as I said I would. I am posting this so other pet owners can make an informed decision about their pets' care. If Somerset meaningfully follows through, including providing the complete records I requested and addressing the outstanding concerns, I will update this review.

I would recommend APH to others! I started taking my rescue pup there once she arrived here in IA…read morefrom TX, in May of 2020. I get all of her vaccinations, wellness checkups, parasite screens, and any other concerns that come up randomly (hot spot, allergies, respiratory issue, etc.) taken care of here. I recommend that everyone get the 3-yr distemper vax since it saves time and money - you just need to specifically ask for it. My girl has been seen by Dr. Moeller, Dr. Haban, and Dr. Bemis, and we've had different assistants across our visits, all who have been wonderful. My pup's anxiety can sometimes get severe, so vet visits can be tough for us. But each time, they are patient, read her cues very well, and work with us to make the visits as painless as possible for what they need to do. They communicate both the conditions and the options very well, as I have never felt in the dark (though, I am a bit of a question-asker). The only complaint I have is that I've noticed a small increase in price each year for the same services. But for context, I am a graduate student on a budget, so it just hurts a little more than it might for other people! ALSO - I have Nationwide pet insurance (Major medical plan and vpi pet wellness rider-plus plan) and I have never had an issue with claims after my visits here! One time, they even helped me submit my claim after a wellness visit when I had just started on this insurance plan and didn't know what to do. Thank you APH for always taking great care of us!

Good place. I've had my dog in here several times, both for boarding and for his annual physical…read more Friendly staff. CyHawkApproved. Good pandemic masking and distancing. I've had some issues with them when I sent more than enough meds for his stay and they managed to run out..... The same stay he was supposed to have had his nails trimmed, but that wasn't done either. He should have had his lab done with the same visit, they also forgot about that and wanted me to bring him back in after they had him for over a week. It gets frustrating. Marcy'sDinerTantrumScale 5/5- NoScreamingKids. Lot parking.

Dr. May is outstanding. He splits his time between offices in Slater and Huxley. He has a friendly…read moresmall town demeanor that works well with pets and their people. He has strong diagnostic skills and has been especially helpful for us in treating a difficult case of canine diabetes.

We have been taking our two rat terriers to Dr. Holding & Leeane for awhile and have been very…read moreImpressed With the care taken of them each visit.Their prices are very reasonable and they bend over backwards to get us in any time we need our Dog seen. We highly recommend this clinic! .

LeAnn and Kim are the best! My pets are treated with love and respect. I've seen them for many…read moreyears and my fur babies have always had excellent care. My pets are part of my family and I don't trust anyone else with their care!

saved my dogs life i will forever be indebted to this…read morefacility . this place doesn't play around bring your pet here be expected to pay up to 10k this is not a vet this is a hospital that handles major surgeries on pets. not another one like it in the state of iowa

Is there negative stars? If so I pick -5 stars. This place…read moresucks, I can't speak for the actual vets there because it was a Sunday and they weren't there,but the student staff is garbage. Bunch of morons. Don't put your pets life in their hands. Unless you're trying to euthanize your pet, go somewhere else!

My family has been bringing our dogs out to the winterset vet clinic since moving to central Iowa…read more I will say I had a hard time trusting vets in the past since some had steered us in the wrong direction when we had our shepard, and Dr. Lonna has been wonderful steering is always in the right direction for our pets health, specially now with our current pet taking time looking them over asking questions to get to the root of the problem. I know I am grateful for them and always telling others to consider doing the drive to see them.

Love, love the staff and veterinarians at Winterset Vet Center. Dr. Jim has a great stall -side…read moremanner with my horses and was incredibly sensitive and caring when we put our elderly dog down. Dr. Jim even came to our house for the euthanasia so our dog was as comfortable as possible. The staff--Stephanie & Mary--are always super friendly and go the extra mile to help me and my pets. It's a great place to go for small or large animal veterinary care and grooming. And, my 6-year-old loves to snuggle the 6-toed long-haired resident cat in the lobby.

This place is a scam you sign up for their pet care program and they still charge you a butt load…read moreof money. You pay a monthly fee and it doesn't cover anything. Every time I've gone in there they just try and push all these medication's/supplements that are cheaper on Amazon for no reason and want me to spend hundreds of dollars, on top of the almost $100 I spend every month paying them to take care of my pet. What's the point of the pet program? If all I do is spend more money. this is a joke. Please never sign up for this place. I'm begging you. It's cheaper just to go to a regular vet. Don't let these people scam you the way they scammed me.

We visited today for our almost 5 year old hound mix. Dr Trepp and Shakon were amazing. They didn't…read morejust prescribe a medication, they took the time to ask questions and learn about our fur baby before coming up with a plan to help our baby get relief from a mixture of things going on. We are sitting grateful for these two!

Dr. Jennifer and her team provide high quality, compassionate care to all of my pets. I highly…read morerecommend them!

Dr Jen is amazing and I have never met a veterinarian more focused on the owners feelings and…read moreconcern for the animal. The staff is very warm and friendly. The entire office is easy to work with and they offer very accommodating business hours. Also prices are very reasonable and my pets love it.