Amazing. I had to put my dog down. They were prepared. Had treats for the dog ready. Tissue box for…read moreme. Went over everything very easy to understand, gave us enough time to say a last farewell. They made a customer for life. I think giving them a 10 out of 10 isn't enough, a 20 out of 10 would be the best way to describe the level my satisfaction, their professionalism, love for my pet and care for us. Thank you to the staff and doctor.

After approximately three years of bringing my cats to Somerset Veterinary Hospital, I never…read moreexpected to write this review. I had zero previous issues with Somerset, which makes this experience especially disappointing. My cat Peach has an established heart condition diagnosed at Iowa State University approximately three years ago. Her August 12 appointment was her annual monitoring appointment for that existing condition. She had an X-ray and ear culture performed, which I paid for up front. Dr. Crane did not explain Peach's X-ray findings to me at all. The radiographs were not reviewed with me, and I was not told what they showed regarding her heart or what the findings meant for her care. After the appointment, Somerset did not proactively contact me with the results or follow up about Peach's health. I had to repeatedly call and message the office. I called every day for 13 days before I finally received the information in writing. When I raised my concerns, I was told this was simply a "difference in communication styles." That felt incredibly dismissive and, frankly, gaslighting. This was never about communication preferences. It was about not being given my cat's diagnostic information and having to repeatedly pursue results of services I had already paid for. What was most upsetting was how this made me feel about the importance being placed on Peach's health. She has a known heart condition, and this was specifically an appointment to monitor it. Having her findings left unexplained, receiving no proactive follow-up, and having to call for 13 days left me feeling that Peach's health concerns simply were not being treated as a priority. There were also billing concerns. Prices had increased, but those changes were not disclosed before the services were performed. I was charged $390.76, including $72.76 for medication, and questioned why I was charged more than the previous year despite some services, including blood work, not being performed. My concern was not that veterinary prices can change--it was that the increased pricing was not disclosed beforehand. I requested a refund because of the circumstances surrounding the diagnostic services I paid for: the lack of timely communication, no proactive follow-up, and having to repeatedly pursue the results. My complaint was never that the tests were not performed. I made multiple attempts to resolve these concerns privately. I told Somerset that if the issues were not meaningfully addressed, I would seek care elsewhere and would not bring my cats back. Somerset subsequently terminated the veterinary-client relationship effective August 27, but that termination did not cause my decision to leave. I had already lost confidence in the practice and communicated that I would be finding another veterinarian. On August 27, I also requested complete medical records for both Peach and Willow, including diagnostic imaging and their medical history. As of September 6, I have received neither the records nor a response. Peach has another veterinary appointment September 10, making those records especially important. Throughout this entire situation, the only person who apologized was the receptionist. I never received an acknowledgment or apology from management. After three years with no previous issues, I never expected one experience to completely change my level of trust. Unfortunately, it has. I no longer feel comfortable trusting Somerset with either of my cats, and I will not be bringing them back. I attempted to resolve these concerns privately first, as I said I would. I am posting this so other pet owners can make an informed decision about their pets' care. If Somerset meaningfully follows through, including providing the complete records I requested and addressing the outstanding concerns, I will update this review.

Love these guys! They always get my pets in quickly and actually call back when they say they will…read more Staff is friendly, and pricing decent. Doctors take their time to answer any and all questions and email a thorough summary of each appointment shortly after it has occurred. Can't recommend them enough!

We have gone here a few times in the last six months or so since we have an elderly dog with lots…read moreof issues. The team here has always been super friendly and kind. Their prices are affordable which is the best part. I highly recommend this clinic!

Is there negative stars? If so I pick -5 stars. This place…read moresucks, I can't speak for the actual vets there because it was a Sunday and they weren't there,but the student staff is garbage. Bunch of morons. Don't put your pets life in their hands. Unless you're trying to euthanize your pet, go somewhere else!

We had a much better experience on subsequent visits. The staff and students were caring, thorough,…read moreand helpful, and they took the time to clearly explain the diagnosis and treatment options along with associated costs.

4/29/26 11:30 a.m…read more Walk-in Unfortunately, my Mom's cat had passed away the night before, and I was trying to help her find somewhere to bring her cat to get cremated. I had called many different places on 4/28/26, but it was after hours for most places, so I had to wait until the next morning. After calling a bunch of different places and hearing outrageous prices, I was able to find All Pets Animal Hospital, and I'm really glad that I did. The person I spoke with was very kind and understanding, and the price for cremation was under $300. Upon arrival, we were greeted with a caring and understanding smile, and she had mentioned that she remembered we spoke on the phone earlier that morning. She treated us with compassion and patience. My Mom had carried her cat in with her blankets, and the woman behind the desk (unfortunately, I can't remember her name because this was a tough day for all of us) gently received my Mom's cat as well as the blankets. My Mom had asked if the blankets could go with her cat, and the kind woman said she would ask and try to make sure that the blankets go with her for cremation. We received all information very clearly, and the transaction was as painless as possible in that type of situation. We will be receiving my Mom's cat back in a velvet bag, and we were assured that this would be a private cremation; meaning she will only be cremated by herself and not with other animals. Overall, this is definitely somewhere that I would bring my animals. This is a place that makes you feel comfortable and cared about.

All Pets animal Hospital is an amazingly caring facility. I took my pets there and all of the staff…read morewas so caring and kind. They do a great job of explaining every procedure they do and are very reasonably priced. I took my pet there to be neutered and was offered superior care, including pain medication and antibiotics as needed. This facility even works with veterinary students and closely supervises very minor procedures that they do , which is entirely legal and even encouraged by the veterinary colleges. It is very obvious that the staff truly loves pets and has their best interests at heart. All Pets even sees exotics and has a veterinarian who is very specialized and highly regarded in that respect. What else can I say?

This is a great place to board the pets while you're gone. Rest assured that they are in a clean…read moreand maintained environment. No frills; just a quiet farm where, if you'd like, you can have the dogs run around. The animals are verified for health before being allowed to board, so no need to worry about your loved ones getting sick while you're gone. The location is a little out of the way; you have to go down Sand Hill Trail, a gravel road, for a couple miles. But it's well worth the trip. Pick-up and drop-off during weekdays is before 7AM and 5-7 PM, which can be tough, but on the upside they are open Sundays 12-6PM (closed Saturday). The rates are great too, $8 per day (call to confirm); SO much better than a certain location on 580th that charged me $800 for a two weeks to board a dog and cat! Becky is a veterinarian, and her children are always there too. Wonderful people!

I seriously can't rave enough about Doggie Dude Ranch. Dr Becky is so nice, is flexible, is caring…read more& understanding, and is a dog lover through and through. We've been taking our 2 1/2 year old lab/terrier mix to her for almost 2 years now. Charley LOVES going, and is exhausted when we pick her up. (And we LOVE that! She's a hyper 85 pound dog people!) We'll never take Charley anywhere else. The ranch is clean, is run efficiently, and is the perfect spot for our baby to spend a wknd. The rates are also completely reasonable! Try it out for yourself!

LeAnn and Kim are the best! My pets are treated with love and respect. I've seen them for many…read moreyears and my fur babies have always had excellent care. My pets are part of my family and I don't trust anyone else with their care!

We have been taking our two rat terriers to Dr. Holding & Leeane for awhile and have been very…read moreImpressed With the care taken of them each visit.Their prices are very reasonable and they bend over backwards to get us in any time we need our Dog seen. We highly recommend this clinic! .

We've been using Ames Pet Resort for 7 years now for both boarding and grooming and I highly…read morerecommend them. Yes, it is true that it can be hard to reach them by phone and yes in the 7 years my dog has gotten 2 haircuts that weren't done well but my dog is happy to go there and the staff who have been there a long time are wonderful. No place is completely perfect. And in my experience with them overall, the good greatly outweighs the bad.

We left our beloved three year old dog in the care of the Ames Pet Resort in May of 2024 and our…read moredog escaped and was hit and killed by a car. The facility didn't notify us when they put our dog on precautionary status for trying to jump the outdoor fence, nor did the business follow their own protocol to stay with our dog on a leash when outside after his first attempt to jump the fence. In addition, the staff didn't administer our dog's anxiety drugs as instructed. Finally, once our dog died in their care after jumping the poorly designed outdoor enclosure and after being left by himself, they did NOTHING to fix the structural design issue to keep other dogs safe. Our dog was one of the greatest things in our life and the Pet Resort treated him like a piece of replaceable property. Our experience after the incident was also disappointing and proved to us the owner is profit driven and not in business for the safety of your pet.

I've only been once so far and am kicking myself for not going sooner. The staff is so friendly,…read moreknowledgeable, and they do a lot of rescue events to help find furever homes. This is actually how I ended up there, and I left with some goodies and a resolve to adopt another puppy from Hope Animal Rescue. I HIGHLY recommend for anyone in Ankeny with cats, dogs to get your stuff here! Also, they have a DIY bathing station. Sweet!

Great experience taking our dog for grooming. Breezy the groomer is awesome. She is very personable…read moreand takes great care of our dog.