While traveling with my two smelly bellies, Sasha and Scarlett, they were in desperate need of a…read morespa day. Amy was wonderful, I'm always nervous to leave them with anyone, she made me feel comfortable and I truly appreciate that she doesn't have multiple dogs there at one time barking, like I've seen at other shops, and just focuses start to finish on one at a time. When I came back they were so happy and smelled so fresh and clean and not stressed out, just happy to be there. She was able to get us in and out and back on the road in not time. I'm so glad that I found this place.

We had gotten three golden doodles from Joel and Sarah. The place was taken care of and looked like…read moreit was kept up.Yes they have been in the news for being a so called puppy mill but from what I seen when there I would not think of that. The news always likes to find the bad in people and people like to not hear the whole truth and story before judging people.

News article from 09/28/23 regarding Paris Puppies Paradise!!! PLEASE ADOPT DON"T SHOP!!!…read more Iowa authorities rescued nearly 100 dogs from a puppy mill over the weekend, many of whom were living in their own excrement. On Friday, a deputy from the Boone county sheriff's office was conducting a welfare check on a missing woman and came across what appeared to be a puppy mill, the sheriff's office said in a press release. Local outlets reported that the missing woman, Sara Stanfield, was connected to the Paris Puppies Paradise facility, which breeds goldendoodles, according to its website. The sheriff's office has not disclosed the extent of Stanfield's involvement in the puppy mill's condition. Puppy mills are high-volume breeding facilities that produce puppies for profit and disregard the needs of the puppies and their mothers, according to the Humane Society. Animals in puppy mills are treated as cash crops and are often trapped in overcrowded cages with minimal shelter from extreme weather and forced to sit and sleep in their own excrement, said the non-profit Paws. Many suffer from malnutrition or starvation as a result of inadequate or unsanitary food and water while adult animals are bred until they can no longer produce before being destroyed or discarded, added Paws. Following the discovery of the puppy mill in Boone county, authorities contacted the state's agriculture department along with the Boone Area Humane Society and the Animal Rescue League of Iowa to assist with the rescue. According to the ARL, upon arriving at the scene, the "smell hit us before we even entered the buildings". "The dogs were living in their own feces and urine, including some pregnant mamas and newborn puppies. Many of the dogs were matted and some incredibly thin. One by one we carried them to clean crates so they could begin the journey toward their new lives," the ARL said. Pictures posted online by the ARL showed dogs with severely matted fur completely covering their eyes. One photo showed what appeared to be goldendoodle puppies curled up against each other, no more than a few weeks old. In its press release, the ARL said that although its kennels were already full, the dogs could not wait so its team set up temporary housing to accommodate the influx of canines. "Our medical team also quickly came together and gathered the large number of supplies needed to provide care for each and every dog and puppy," it said, adding: "When the dogs arrived, our teams worked into the evening to make sure they were all cared for and comfortable." The sheriff's office announced that an assessment of the facility was conducted by the state's agriculture department and that the "facility owner cooperated and ultimately agreed to allow approximately 93 dogs to enter the care of the ARL and Boone Area Humane Society". It said that as of Wednesday, some dogs remained on scene and the facility owner continued to cooperate with authorities. No determination had been made at the time regarding criminal charges, it added. There are an estimated 10,000 puppy mills active across the country, with 500,000 dogs kept solely for breeding purposes at these facilities, according to the Humane Society. Approximately 2.6 million dogs are sold each year puppy mills.

Amy has an amazing ability to connect with animals and understand their needs and moods. She spends…read morequality time with my pets and is meticulous in her care for them. She is my first call when I have travel plans for a day or a month. Even when I'm in town but extra busy, I call her to help free up my time and give my fur babies extra attention.

Amy is GREAT! You can tell that she does this job out of pure love for animals. She is just so…read morecaring and willing to do whatever it takes to take care of your fur babies while you are away. First off, she will come to your house before she takes care of your pets and completely explain her services. She wants to meet your pet and make sure he or she is comfortable with her first. She is licensed and bonded and has high standards for her employees. She doesn't just come and feed your pet and then take off. She spends at least 20 minutes at your house making sure they have human interaction, not just a meal. She takes care of animals that have special needs and are on medications. She does house sitting as well, watering plants, putting trash can on curb, getting mail, etc. I was so grateful to have her for my older cat Boris. He was refusing to eat, which is very dangerous for cats. I had to leave and was nervous for him, as he was pretty sick. Amy took the necessary time needed to coax Boris and get him to eat some food every day. I was so happy to have her. I even had surgery one time and needed someone to take care of my cats while I was incapacitated inside the house. Her then-employee Jill came every day and still spent the 20 minutes with the cats. It was great because I was stuck in my recliner all day and couldn't play with them. Her rates are more than reasonable for someone who gives this level of service. If you get stuck in a snowstorm at the airport or something, you just give her a call and tell her you won't be home on time and she will gladly extend the length of service. When you get back, even if it is on time, she asks that you give her a call saying so, so she can be sure your pets are safe. She cares for your animals as if they were her own. I honestly cannot say enough great things about Amy. It might sound over the top, but when I move away from Ames, I am really going to be feeling the loss of such a trusted caretaker of my animals.

1st time we have ever had our 4yr. old Border Collie professionally groomed and Molly is the best!…read more She made it easy for him, she was friendly and a pleasure to be around. She accomodated our time restraints and even gave him a cut when we didn't know if we wanted one or not, man! He looks great! And such a reasonable rate! Plus, we didn't even know he needs dental work until Molly told us, not even the vets jhave told us that! Thanks Molly, we will be back! Larsons, Chuck, Pam, Josh & Fox :o)

Love these guys! They always get my pets in quickly and actually call back when they say they will…read more Staff is friendly, and pricing decent. Doctors take their time to answer any and all questions and email a thorough summary of each appointment shortly after it has occurred. Can't recommend them enough!

We have gone here a few times in the last six months or so since we have an elderly dog with lots…read moreof issues. The team here has always been super friendly and kind. Their prices are affordable which is the best part. I highly recommend this clinic!

Amazing. I had to put my dog down. They were prepared. Had treats for the dog ready. Tissue box for…read moreme. Went over everything very easy to understand, gave us enough time to say a last farewell. They made a customer for life. I think giving them a 10 out of 10 isn't enough, a 20 out of 10 would be the best way to describe the level my satisfaction, their professionalism, love for my pet and care for us. Thank you to the staff and doctor.

After approximately three years of bringing my cats to Somerset Veterinary Hospital, I never…read moreexpected to write this review. I had zero previous issues with Somerset, which makes this experience especially disappointing. My cat Peach has an established heart condition diagnosed at Iowa State University approximately three years ago. Her August 12 appointment was her annual monitoring appointment for that existing condition. She had an X-ray and ear culture performed, which I paid for up front. Dr. Crane did not explain Peach's X-ray findings to me at all. The radiographs were not reviewed with me, and I was not told what they showed regarding her heart or what the findings meant for her care. After the appointment, Somerset did not proactively contact me with the results or follow up about Peach's health. I had to repeatedly call and message the office. I called every day for 13 days before I finally received the information in writing. When I raised my concerns, I was told this was simply a "difference in communication styles." That felt incredibly dismissive and, frankly, gaslighting. This was never about communication preferences. It was about not being given my cat's diagnostic information and having to repeatedly pursue results of services I had already paid for. What was most upsetting was how this made me feel about the importance being placed on Peach's health. She has a known heart condition, and this was specifically an appointment to monitor it. Having her findings left unexplained, receiving no proactive follow-up, and having to call for 13 days left me feeling that Peach's health concerns simply were not being treated as a priority. There were also billing concerns. Prices had increased, but those changes were not disclosed before the services were performed. I was charged $390.76, including $72.76 for medication, and questioned why I was charged more than the previous year despite some services, including blood work, not being performed. My concern was not that veterinary prices can change--it was that the increased pricing was not disclosed beforehand. I requested a refund because of the circumstances surrounding the diagnostic services I paid for: the lack of timely communication, no proactive follow-up, and having to repeatedly pursue the results. My complaint was never that the tests were not performed. I made multiple attempts to resolve these concerns privately. I told Somerset that if the issues were not meaningfully addressed, I would seek care elsewhere and would not bring my cats back. Somerset subsequently terminated the veterinary-client relationship effective August 27, but that termination did not cause my decision to leave. I had already lost confidence in the practice and communicated that I would be finding another veterinarian. On August 27, I also requested complete medical records for both Peach and Willow, including diagnostic imaging and their medical history. As of September 6, I have received neither the records nor a response. Peach has another veterinary appointment September 10, making those records especially important. Throughout this entire situation, the only person who apologized was the receptionist. I never received an acknowledgment or apology from management. After three years with no previous issues, I never expected one experience to completely change my level of trust. Unfortunately, it has. I no longer feel comfortable trusting Somerset with either of my cats, and I will not be bringing them back. I attempted to resolve these concerns privately first, as I said I would. I am posting this so other pet owners can make an informed decision about their pets' care. If Somerset meaningfully follows through, including providing the complete records I requested and addressing the outstanding concerns, I will update this review.