1. Ballard Veterinary Clinics

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    Huxley, IA

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    Ballard Veterinary Clinics

    5.0 (1 review)
    Open • 8:00 am - 5:00 pm

    Services - Ballard Veterinary Clinics

    Pet physical or wellness exam

    Pet vaccinations

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    9 years ago

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    Iowa Equine

    Iowa Equine

    (1 review)

    In late summer of 2021, my barn owner's husband informed me that my horse had cancer in his face…read more You might wonder why I learned this from him and not my veterinarian. I received this awful news from him because Iowa Equine *forgot* to give me the results of the biopsy they'd performed a couple weeks earlier. Since I received this news on a Saturday, I had to sit with my worry and questions until the following Monday. I should have taken that experience as a sign, but ultimately I stuck with Iowa Equine throughout my horse's treatment that year. The tumor was surgically removed and then the area was treated with chemotherapy by a different clinic. In late summer of 2022, I noticed several new lumps adjacent to the location of the original tumor. Some small lumps closer to the mouth, and some larger lumps in the lower jaw area. Dr. White performed the initial examination. Due to my horse's history and the almost certain likelihood of cancer, she recommended that the lumps be debulked (cut out as throughly as possible) and sent in for testing. It is common practice to cut out as much of the tumor as possible before beginning chemotherapy treatment. This is why debulking was recommended as opposed to a simple biopsy. A different vet, Dr. Isberner, was sent to perform the debulking procedure. I showed her where the tumors in question were located, however she did not mark the location of the tumors prior to injecting the area with anesthetic, which caused immediate swelling of the surrounding tissue. As a result, Dr. Isberner struggled to locate the tumors before making her incisions. She made a comment to that effect in front of me, but she pressed on and I trusted her judgement. The cost for the procedure came to over $800. It wasn't until weeks later, after the swelling had resolved and stitches were nearly gone, that I realized nearly all of the tumors I had pointed out had either been missed entirely, or only partially removed. Rather than debulking the specific tumors by the mouth and lower jaw, Dr. Isberner cut away two random pieces of tissue from those areas. Test results found that those samples did have tiny (0.2cm-0.5cm) tumors in them, the presence of which is not unexpected given the type of cancer my horse has, however that does not change the fact that the larger, more significant tumors that needed debulked, remained either fully or mostly intact. When I sent an email explaining the situation and expressing my frustration, I received an incredibly patronizing response from Dr. Stay, flat-out denying any wrongdoing while accusing me of being "frustrated with my horse's condition" rather than being frustrated by the fact that I did not receive the service I explicitly requested, and paid over $800 for. Dr. Stay's response showcased a severe lack of accountability within this clinic, and a blatant disregard of the additional stress this experience created for both myself and my horse. For obvious reasons I am no longer comfortable having my horse in Iowa Equine's care and I would not recommend them for anything beyond routine services.

    From the owner: Iowa Equine provides comprehensive in-clinic and ambulatory veterinary services exclusively to…read moreequids. Horses are our passion and we love what we do. Our top priority is to provide the best possible therapies tailored to suit the needs of each of our clients and patients. For us, a good day is filled with healthy horses and happy people! Our clinic is located in Huxley, Iowa, and we provide routine appointments and 24/7 emergency services to established clients within a 40 mile radius. If you have an emergency or would like routine services and are not from our regular service area we would be happy to accommodate you at our clinic location.

    Somerset Veterinary Hospital - This is Harley

    Somerset Veterinary Hospital

    (21 reviews)

    Amazing. I had to put my dog down. They were prepared. Had treats for the dog ready. Tissue box for…read moreme. Went over everything very easy to understand, gave us enough time to say a last farewell. They made a customer for life. I think giving them a 10 out of 10 isn't enough, a 20 out of 10 would be the best way to describe the level my satisfaction, their professionalism, love for my pet and care for us. Thank you to the staff and doctor.

    After approximately three years of bringing my cats to Somerset Veterinary Hospital, I never…read moreexpected to write this review. I had zero previous issues with Somerset, which makes this experience especially disappointing. My cat Peach has an established heart condition diagnosed at Iowa State University approximately three years ago. Her August 12 appointment was her annual monitoring appointment for that existing condition. She had an X-ray and ear culture performed, which I paid for up front. Dr. Crane did not explain Peach's X-ray findings to me at all. The radiographs were not reviewed with me, and I was not told what they showed regarding her heart or what the findings meant for her care. After the appointment, Somerset did not proactively contact me with the results or follow up about Peach's health. I had to repeatedly call and message the office. I called every day for 13 days before I finally received the information in writing. When I raised my concerns, I was told this was simply a "difference in communication styles." That felt incredibly dismissive and, frankly, gaslighting. This was never about communication preferences. It was about not being given my cat's diagnostic information and having to repeatedly pursue results of services I had already paid for. What was most upsetting was how this made me feel about the importance being placed on Peach's health. She has a known heart condition, and this was specifically an appointment to monitor it. Having her findings left unexplained, receiving no proactive follow-up, and having to call for 13 days left me feeling that Peach's health concerns simply were not being treated as a priority. There were also billing concerns. Prices had increased, but those changes were not disclosed before the services were performed. I was charged $390.76, including $72.76 for medication, and questioned why I was charged more than the previous year despite some services, including blood work, not being performed. My concern was not that veterinary prices can change--it was that the increased pricing was not disclosed beforehand. I requested a refund because of the circumstances surrounding the diagnostic services I paid for: the lack of timely communication, no proactive follow-up, and having to repeatedly pursue the results. My complaint was never that the tests were not performed. I made multiple attempts to resolve these concerns privately. I told Somerset that if the issues were not meaningfully addressed, I would seek care elsewhere and would not bring my cats back. Somerset subsequently terminated the veterinary-client relationship effective August 27, but that termination did not cause my decision to leave. I had already lost confidence in the practice and communicated that I would be finding another veterinarian. On August 27, I also requested complete medical records for both Peach and Willow, including diagnostic imaging and their medical history. As of September 6, I have received neither the records nor a response. Peach has another veterinary appointment September 10, making those records especially important. Throughout this entire situation, the only person who apologized was the receptionist. I never received an acknowledgment or apology from management. After three years with no previous issues, I never expected one experience to completely change my level of trust. Unfortunately, it has. I no longer feel comfortable trusting Somerset with either of my cats, and I will not be bringing them back. I attempted to resolve these concerns privately first, as I said I would. I am posting this so other pet owners can make an informed decision about their pets' care. If Somerset meaningfully follows through, including providing the complete records I requested and addressing the outstanding concerns, I will update this review.

    Community Veterinary Clinic

    Community Veterinary Clinic

    (2 reviews)

    The staff and groomers are GREAT!! We recently moved to the area and were looking to get our Shih…read moreTzu dog groomed. Dori was an abused rescue dog and does not do well with strangers. We initially went to Community Veterinary Clinc (CVC) because we thought she would have to be sedated. However the groomers took the time need to gain her trust, so they were able to do a full groom. Not only were they able to accomplish this WITHOUT sedation, but they gave her the best haircut she has had in a long time. My wife and I are extremely pleased and satisfied with the groomers at CVC. Dori came home perfectly groomed and HAPPY! The staff throughout the entire experience were welcoming and friendly. They were professionals without the snobbish attitude of some office staff. They only showed a genuine interest in you and your pets welfare. Would definitely recommend them to anyone, any time.

    Do you love animals?…read more Of course you do! You have a Yelp account - which means you area living, breathing person; which means you have a soul (depending on your belief.) ((I'm not here to judge people, just places and sometimes things.)) If you not only love animals, but have animals, you may know the stress of going to a new/different veterinary clinic. I have utilized the same clinic since I was a child. I'm not going to tell you my birthday. It will just depress me, and I'm in 'positive review mode'. After much though, and tired of traveling over 90 miles one-way for small vet appointments like shots & check-ups, I decided it was time to take myself off the leash of nostalgia/hometown comfort. I decided to find a new vet that was near my home. I entered this process with skepticism and with little help from Yelp. (Not by their fault, but no one had left a review for the clinics I was considering.) I decided to use this new adventure as a reviewing opportunity. One that I do not regret! Community Vet Clinic is a fairly new establishment in the town that I live. I love their mission statement and dedication to community outreach that is pointed out on their profile. When I entered I was greeted promptly and with a friendly/welcoming demeanor. The vet, Dr. Pleis, was right up front to ask me questions and greet me and my pup. She had a staff member take my dog outside to try and get a sample while she explained to me what they planned to do in the check-up. She spoke with words that I could nod and understand; not just nod and think of different kinds of food I wanted to try after this visit. When they got ready to check out my dog's situation, the vet asked me if I would like to be in the room during the check-up. This was never something I had been asked before. Granted, most of my dog's check-ups are 'drop-off and leave' or during boarding. This was a nice little gesture. I accepted because it was my dog's first time here and it would be good to see how Dr. Pleis interacted with my pet. Dr. Pleis was incredibly gentle, kind, and kept open communication with her assisted staff and the dog itself. Even if my dog was noticeable uncomfortable, she would use soothing tones/language. She would use praise between shifts of body/areas of checking. After she got what she needed, she left briefly to review her samples. This took at a LOT more quickly than I thought it would! Dr. Pleis returned with results, a treatment plan, and also explained to me what I may expect. Again, she used a language I could comprehend. I was at the counter, checking out, in under 30 minutes! Lastly, she smiled, thanked me, and gave Luna a 'cookie' for being a good sport. Overall, this was an absolute, 100%, great experience. Not only did I feel reassured and comfortable, confident in Dr. Pleis's treatment plan but...ABOVE ALL... I think I found a vet I can take my dog too that is 9 blocks, not 90 miles, away. I HIGHLY RECOMMEND IF: Truthfully, just in general, I recommend Dr. Pleis for your vet care needs. I would say, especially though, if you are like me. I was born & raised & accustomed to a 'small town' or 'rural' vet approach. The kind of place where you know the doctor by name. Where its feel is one of community service rather than a hospital or company operation. I really loved Dr. Pleis's set-up and approach and look forward to going to her continuously for my dog's care. (....I still will stop by my hometown one though...I mean, you need to say 'hi' once in awhile) :)

    Ballard Veterinary Clinics - vet - Updated October 2026

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