We went to this BAM last weekend to pick up a couple of Christmas gifts while we were visiting in the area. At the cash register, we were getting the hard sell for the discount card membership from the general manager who was processing our order. I don't want the card. I shop at Barnes and Noble when I shop for books. I was polite in declining, and this guy just kept. Going.
I used the tried and true excuse that I am not from the area. He asked us where we lived and spouted off locations. I told him I didn't shop at Books A Million, he lied and said that Barnes and Noble has gone out of business and is shutting down all their stores, leaving BAM as the only bookstore chain still around. When I still told him no, he pushed us again though we were already visibly annoyed.
Then he tried to sell me on the magazines. First off, no one reads magazines anymore unless they're in a waiting room. Also, I worked at a BAM location years ago and I understand that the magazines will charge your card if you don't cancel by a certain date, and often charge your card even after you cancel. I told him no quite plainly and he kept pushing, trying to suggest them as Christmas presents.
Like I said, I've worked at a Books a Million before. I understand you have to fulfill quotas and that you get monetary bonuses for selling those magazine subscriptions. But when someone tells you no several times, it's obnoxious to keep going.
Also, since this guy is a manager I bet he's miserable to work for. I'm willing to bet he pushes his employees to treat customers the same way. read more