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    Book Cellar

    3.0 (1 review)
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    7 years ago

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    Wegmans

    Wegmans

    3.7
    (62 reviews)
    1.4 mi
    $$

    I would like to preface this with why I took one star off. I gave 4 because of the interaction I…read morehad with the in store shift leader in this location ( Fayetteville NY) . I was however extremely impressed with the home office and their willingness to turn the situation around and make my day! A store manager personally delivered our meal to us! THIS MADE OUR DAY. I have been a long time customer of Wegmans. It has been my go to for a good meal on the go or for catering large parties. This evening I was not feeling well and after leaving the doctors, I had to pick up a prescription. I went over to the pizza area and ordered two pizzas in a specific way but when I got home, they were incorrectly cooked. When I called the store initially I spoke with the shift lead in the food area. Although he wasn't outwardly rude on the phone, he was, however, condescending and patronizing. Telling me he was " trying to help me" however the options were not fitting to the situation. He told me I could cook my own then they would be cooked properly. I told him I wasn't feeling well and I just spent over $40 on this meal to be prepared GOR MY FAMILY and I would love to be able to feed them this evening. Mike told me I would have to come back and bring the pizza with me. I don't mind exchanging the items however I was already home and my child had eaten a piece before complaining that it tasted off. I took a bite and it was nearly raw in the center. I had specifically asked for well done. I explained that If they offered delivery ( which they do he confirmed that) then I could give the delivery driver back the wrong items and get the proper replacement deliver. He stated that I would have to order and pay for it all over again. so there was nothing he could do there. I gave up after going in circles with him and reached out to the home office. I believe it was Pam ( I could have the name wrong) who said hold on! let me give the store a call and we will get it straight for you. She was so sympathetic and understanding of everything and I really am thankful for her. Bob who is a store manager was awesome and he remade our items and HAND DELIVERED them to our home. This is above and beyond anything I could have asked for and I want to thank both of them for having compassion and kindness in this rough situation today that spanned much further than an encounter with an unfriendly staff member. Thank you again for being amazing and really caring! I understand that we all have bad days however this particular employee MIke has been rude/unfriendly a few other times with me and I guess today it boiled over for me. What I am getting at is we just don't know what people are going through and I guess both he and I could learn from this. I again, am so grateful for the amazing people who helped me in a tough situation today! Keep doing kind things!

    Wegmans is by far the best grocery store in our area and glad we have several of them in the…read moreSyracuse area If you've never been to Wegmans try the one in Fayettville/DeWitt area as its the largest in the Syracuse area. Great food court type area as well. Recommend !!

    Photos
    Taken 8/27/25
    Taken 8/27/25
    Dessert shelves
    Dessert shelves
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    Larger Than Life

    Larger Than Life

    2.6
    (7 reviews)
    1.7 mi

    Accessible store for comics, trading cards, manga, and many more nerdy things! I'm not sure if it's…read morealways the case, but manga is currently buy one get one 50% off which is an amazing deal! They didn't have everything on stock that I was looking for, but they still had an extensive collection. Their prices for Pokemon packs were nothing outrageous, and far better than regular scalping prices. I'm also a big fan of their coin pusher machine that has trading cards as prizes. I didn't interact too much with staff but they seemed personable! Will definitely visit for more manga soon!

    I went there to sell some cards and the person in the "I am a lesbian shirt" who went through them…read morelow balled me so badly it was like highway robbery. I've sold cards here a few times and this is first time I've gotten them and they clearly have a scalper mentality and aren't fit to be buying singles because they were extremely rude and toxic when I said that one of the cards was worth as much as they offered. I intentionally said I didn't know how much I was looking to get to see if they would be honest and this person is a liar and scammer. The attitude they gave in response to my saying id keep my cards was highly unprofessional, disrespectful, and downright deplorable. I work retail and I've never seen a more depressing, angry, and unstable person in charge of something

    Photos
    Vintage teenage mutant ninja turtles!!
    Vintage teenage mutant ninja turtles!!
    Games
    Games
    Video games

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    Book Cellar - media - Updated June 2026

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