Since the COVID-19 pandemic started, I have moved in with my mother in Reisterstown (I live in…read moreBethesda, MD) along with my kitty. Kitty started having some issues and I took her to Mountainside because it is close to my mom's. They were great from the start, but the reason I am writing a review is because of the following: Due to COVID, vet appointments are done from the car. They come out and take your pet, while you wait in the car, then they call to discuss their evaluation, and then bring them back when they're done. Well, we were done with our appointment and my car wouldn't start, so I called to let them know that I was taking up a space still and they asked if I needed anything and then asked if it would help for someone to come and get my kitty so that she wasn't stuck in the hot car with me while I waited for AAA. They immediately thought about my cat and were willing to take her back inside the building to keep an eye on her, which significantly reduced my stress levels during the whole crisis. TLDR: Everyone at Mountainside has been kind and helpful and they went out of their way to help my cat when I was in a jam. I would recommend them to anyone in the area with a furry family member that needs a good vet!

I thought this was a good vet for my 7 month old puppy however I was deceived. This was my second…read moretime at this facility. After waiting over 40 minutes for my scheduled appointment I left very angered and disappointed. My puppy which was there 30 days ago received a booster vaccine which I was aware of. However when it was time for payment I was hit with unexpected charges which were not explained to me. They advised me that my puppy would be charged for a wellness exam every time she came which was surprising to me because she was just there for a full exam. I complained however that did nothing. They just wanted my money. Before I even went into the exam room a dog that was sick urinated from the cage into the floor from being sick. The owners advised the people up front of what had happened. They stated someone would clean it up but after a 40 minute wait I watched the urine dry to the floor. No one cleaned anything. My mother in law referred me to this clinic, however after what I saw I made the choice to never return here again. Highly disappointed!

I had an appointment with my 3 dogs today. The staff was so pleasant and helpful. The Dr. was…read morealso a pleasure to talk too, Helpful and patient. also shared with me all the findings etc. Especially in this time of Covid. it was wonderfull how this office has stepped up to try to make things easy for the dogs and their owners. Cudos to this office, thanks for being so nice.

Unable to help us euthanize our dying cat even though he was a patient at Main St. They refused to…read morehelp us.

everyone who handled my little cat was caring, gentle, kind, friendly and understanding…read more you handled my sheba with loving care. and thanks for taking her out then back in the car for me. we appreciate you all: doc, sara, katie, mary & cole, (if i left someone out, i'm sorry). thank you. thank you. thank you.

Every time I come to this vet- I leave feeling supported and relieved…read more I've had to bring a cat in to have her tooth removed and I brought Brak in for an ear infection. They explain prices upfront (they can't over the phone but will email an estimate) They are kind and super smart and loving. They spend time explaining options and I can tell they love what they do!

Wow! What a great vet! Super caring staff; they ask questions and wait for responses from the pet…read moreowners, and I can't say enough about my first visit with them. As a matter of fact, after that first visit, which was so incredibly comprehensive and very surprising compared to other vets I have been to in the area, I will be seeing them for all of my pets' care for the remainder of their lives. I was also able to get in quickly, even though this was my first visit and I'm not an established patient yet. Emily, Darian, and Dr Morgan were super helpful and caring, and I loved the environment. Plus, it is super close to home for me. We will be back for follow-up visits soon. or follow-up

The Doctors here are fantastic. I was referred to this practice by my mom-in-law who is a dog…read morebreeder, Balt County Kennel Club and AKC member. (She knows every Vet practice within 30 miles). Our little kitty has been in their care for 5 years. I wouldn't go anywhere else. They've been affordable and provide great advice and care.

I love, love, love the staff here! Kristin and Steph make my day every time. I rarely get to…read moreactually see Sarah, their groomer, because she is always busy but I love her too! She does a great job with my Miniature Schnauzer mix, Lucy, every time! Dr. Lucas is an awesome vet, always very honest and doesn't try to get us to pay for more than we need to. Prices are very fair for everything we have ever done here. Boarding is around $25/day, grooming for our particular breed is $50, medical visits/shots/teeth cleanings are cheaper than a lot of other places (I don't remember exact numbers but I know I compared them when first starting to go to TLC) We just recently moved back to NY from MD and losing this place as our groomer, vet AND boarder was definitely one of the worst parts about moving! We are gonna miss everyone so much!!

Cares more about money, than your pet. Question everything he says and does, especially meds he…read moreprescribes for your pet. my advise is find another VET.

If you're looking for a reputable, kind, and trusted vet to care for your pets, look no further!…read more Both doctors at this practice are superb veterinarians and all the vet techs and reception staff are helpful and pleasant. Dr. Crowl specializes in the surgeries and Dr. Taylor does the rest, both handling the steady practice with ease. It's a cozy office that emphasizes the loving, home town vibe, and feeling that we're part of a family. I can honestly say my two dogs and I have never been treated better and we've been to three vets in MD and four in AZ. I'm able to take both my dogs in at the same appointment, saving time and usually an office visit charge. I often get an appointment the same or next day and never had to wait longer than four days to be seen, including days the clinic is closed! My fur babies have had immunizations, routine care, seizure medication maintenance, small growth removals, pathology, blood work, and even medical treatment after car accident injuries saving me at least $3,000 from what the pet ER wanted to charge. The shampoos and meds they sell are reasonably priced. The doctors accommodated filling obscure seizure meds from a out of state prescription, with no questions asked, no unnecessary tests or up charging. They tell me exactly what's going on and why they picked a particular treatment over another one, and are open to hearing my perspective on my pet's care. They understand what my pet's are experiencing even when I (nor my dogs!) can describe it well. They follow appropriate COVID practices too! I really can't say much more other than-- this is the vet you've been looking for!!

I was freaking out when I brought my dog Scarface here with lacerations deep into his skin. Mr. Dr…read more Man, I forgot his name but he's a really nice guy and took great care of my dog. The price is also worth every penny as they are not as expensive as most people charge. I'm more than happy now my Doggo has to heal. Thank you, doctor and thank you staff.

We have been a patient of Dr. Hawkins for YEARS now. We adopted a 2 year old cat which was in an…read moreabusive home and we couldn't leave the house with the cat without him hyperventilating to the point of breathing issues. A friend of mine recommended Dr. Hawkins and we've been in love with her since. She is knowledgeable , calm, and has an excellent bedside manner. She extended the life of our cat to the ripe old age of 16 before just recently succumbing to cancer. I will always have a special place in my heart for Dr. Hawkins

Dr. Hawkins is the most kind and intelligent veterinarian in the state or maybe even the country…read more She believes in caring for your pet, only. The bottom line for her is that your pet is healed. You can trust Dr Hawkins and her staff. Especially when you are nervous and worried about your pet's health. Call and leave a message. She will call you back.

My cat's name was Number 2, a white long hair Persian. He was the sweetest cat with the most gentle…read moredemeanor. He was loving with anyone who would approach him. He loved his belly rubbed and made the funniest face as we tickled him making yum yum sounds. He loved his sleeping spots, he had a basket, a fuzzy house, a pretty carrier but he loved a box we got from Costco he made his own and we could not take it away. He would love everyone who visited even animals. We had him for 9 years and 9 days. He was acting different and was not eating much. His back legs started giving up. I took him to another veterinarian at Animal Care Center in Joppa where Dr. Robert Tishman said he needed Enemas! He had 2 enemas and said he could have cancer or constipation. That dr. said the word euthanasia instead of the word enema! Dr. Tishman has no people skills and He made me cry. I wish I would never taken my cat that other vet, he was mistreated and came home in worse shape. I told my husband and he said we need to find Dr. Benson, if anyone in the world would know how to take care of an animal is him. My husband called his office, in the past Dr. Benson performed surgery to his beloved dog and also was there with him to gently tell him was no hope as he put him down. Based on the past history with Dr. Benson we did not hesitate to take Number 2 to him. Number 2 was weak and had lost so much weight. He quickly examined him and saw his xrays. He put him on an IV. He spent the night there. Dr. Benson took care of my kitten, gave us updates and kept us informed. The following day he said we could come visit with Number 2. My son and I went to see him and gave him love hoping he would recover. His white cell counts were getting higher and higher. We said goodbye to him wishing for the best. Dr. Benson gave us an update that he was put into oxygen, also made another call to my husband. Dr. Benson with his professional and expertise explained how my beloved Number 2 could not recover. The blockages the other inept veterinarian in Joppa said was constipation, there were cancerous tumors that blocked his intestines. He said he might not make it. I asked if I could come to see him. He said yes. I left work in Aberdeen and arranged to meet my husband half way so we could go together. My husband asked me to park and gave me the bad news that he had passed. I have been so sad and missing Number 2. I think of him every day. Dr. Benson offered to cremate him because of this Covid 19 virus and my extreme sadness we have not gotten the ashes this past week. I don't know what I would have done without the care of Dr. Benson and his practice. Everyone has been above and beyond with care and empathy for my kitten's condition. I cannot thank you enough for being there when we needed you.

So this was my first time visiting this vet. I just got a new fur-baby. The visit and staff were…read moreVERY nice. However, the level of care and attentiveness was deplorable. I had to ask questions of the doctor, which he answered. But he answered each question without looking at the animal?! When one of the issues that he made seem so simple and unimportant got worse (2-days later), it was VERY hard to speak with the doctor. When I finally got a call back, I was asked to bring my pet in for another exam...DUDE, we were just there!! Why didn't you take the time to check it out then? I will own a small portion as I should have pushed the issue. But when you (as the resident expert) acts like it's no big deal, I believe you and found comfort in your prognosis. I don't have time to come back for you to address an issue that you opted to brush off. I was advised that a medication for another issue for my pet was available. I tried to call to see how much it would be. I was put on hold for 10-minute. I called back and was put on hold without the person so much as saying hello (4-minute). I hung up and called back and was put on hold again (5-minute)...ok you MUST be super busy. I'll just swing by. I go to the office to pick up medication. I see a "tech" take a dog outside. The dog poops. The tech and the dog came back inside and left the poop outside?!?!? How in the world do you work for a vet and leave poop outside?!?? No thanks, My pet and I deserve better!! Lesson learned, Yelp-nation warned me and I should have listened!

I have been taking animals to this practice for over 15 years and have been very satisfied with the…read morecare the animals received. Prices are very reasonable, Dr. Benson's surgical skills are outstanding, and every vet at the practice actually listens to what you have to say about your pet's symptoms and behavior. The reception staff are helpful and understanding of the stress worried pet owners are experiencing. There is a separate entrance and waiting area for cats, which certainly helps feline stress levels. I am aware that the practice works with rescue groups, particularly greyhounds. Dr. Benson is licensed by the USDA, and can prepare pets for export or international travel.

Yesterday my girlfriend found a badly wounded kitten in the same shopping center as this vet…read more Couldn't walk, was dragging it's back legs and very scared. She went to them for help and was told they don't take strays and would not help unless she assumed all financial responsibility. Blatant lack of caring and compassion. Don't take your animals here. Turns out the kitten had a fractured pelvis and a broken leg. The vet down the street took him in and is treating him. Oh, make that minus 1 star.