I thought this was a good vet for my 7 month old puppy however I was deceived. This was my second…read moretime at this facility. After waiting over 40 minutes for my scheduled appointment I left very angered and disappointed. My puppy which was there 30 days ago received a booster vaccine which I was aware of. However when it was time for payment I was hit with unexpected charges which were not explained to me. They advised me that my puppy would be charged for a wellness exam every time she came which was surprising to me because she was just there for a full exam. I complained however that did nothing. They just wanted my money. Before I even went into the exam room a dog that was sick urinated from the cage into the floor from being sick. The owners advised the people up front of what had happened. They stated someone would clean it up but after a 40 minute wait I watched the urine dry to the floor. No one cleaned anything. My mother in law referred me to this clinic, however after what I saw I made the choice to never return here again. Highly disappointed!

Amazing team of vets and the supporting staff are awesome!! Have been using Mountainside for 30…read moreyears!!

Unable to help us euthanize our dying cat even though he was a patient at Main St. They refused to…read morehelp us.

I have used them for 17 years but now need to find a provider with more workable hours. With the…read morelast appointment at 5:00 and no Saturdays I can't make an appointment that doesn't cost me a half days wages ( I have to take leave hours by the half day) so my dogs care has had to fall off. Since COVID I have not seen the same Dr twice. Used to really like Dr Han and she was wonderful with my previous dog that had some serious health issues but again, I can't make an appointment I can afford to go to. Sad that it has come to this as the location of the clinic is hard to beat as my dog and I used to walk to her apartments.

Every time I come to this vet- I leave feeling supported and relieved…read more I've had to bring a cat in to have her tooth removed and I brought Brak in for an ear infection. They explain prices upfront (they can't over the phone but will email an estimate) They are kind and super smart and loving. They spend time explaining options and I can tell they love what they do!

I just had to make the horrible decision to put my sweet, old Jasmine to sleep after trying the…read moresuggested treatments. The staff was wonderfully supportive from the moment I walked in the door. It is such a difficult decision and time, but the staff supported me all the way. From whisking me and Jasmine into a private room, to the thoughtful treat cart and cat bed they made a truly difficult time slightly easier to bear. Thank you.

Visited Valley Dog and Cat Hospital today for my Shih Tzu KoKo ... this is by far the best place to…read moretake your four-legged fur baby not only for the best vet care... but for the best customers service. From the time I walked in and was greeted by the receptionist until the time I left , they were pleasant and kept smiles on their face. Today I had the pleasure of working with the Tech Emily and Dr Scherr. They both were outstanding, they explained everything they were doing , each shot they administered to my dog and why it was necessary. I have to say I'm not surprised though , I've been coming here for almost 7 years and the service just gets better and better ... Upon check out I was told I would receive a call within 15-30 min with a result from one of koko's test ... and I definitely received that call ... now that's some good customer service.. I highly recommend!!!

Got us and 6 cats in quickly diagnosed , dots and meds , they also called to check in with us and…read moreone kitty in particular and continued until we were and she wax okay!!!!

Cares more about money, than your pet. Question everything he says and does, especially meds he…read moreprescribes for your pet. my advise is find another VET.

Took my cockatiel there People were friendly and knowledgeable. Loved the way Dr Lucas looked…read morethis bird over. Oh not that he liked it but I felt he knew about birds.

I was freaking out when I brought my dog Scarface here with lacerations deep into his skin. Mr. Dr…read more Man, I forgot his name but he's a really nice guy and took great care of my dog. The price is also worth every penny as they are not as expensive as most people charge. I'm more than happy now my Doggo has to heal. Thank you, doctor and thank you staff.

If you're looking for a reputable, kind, and trusted vet to care for your pets, look no further!…read more Both doctors at this practice are superb veterinarians and all the vet techs and reception staff are helpful and pleasant. Dr. Crowl specializes in the surgeries and Dr. Taylor does the rest, both handling the steady practice with ease. It's a cozy office that emphasizes the loving, home town vibe, and feeling that we're part of a family. I can honestly say my two dogs and I have never been treated better and we've been to three vets in MD and four in AZ. I'm able to take both my dogs in at the same appointment, saving time and usually an office visit charge. I often get an appointment the same or next day and never had to wait longer than four days to be seen, including days the clinic is closed! My fur babies have had immunizations, routine care, seizure medication maintenance, small growth removals, pathology, blood work, and even medical treatment after car accident injuries saving me at least $3,000 from what the pet ER wanted to charge. The shampoos and meds they sell are reasonably priced. The doctors accommodated filling obscure seizure meds from a out of state prescription, with no questions asked, no unnecessary tests or up charging. They tell me exactly what's going on and why they picked a particular treatment over another one, and are open to hearing my perspective on my pet's care. They understand what my pet's are experiencing even when I (nor my dogs!) can describe it well. They follow appropriate COVID practices too! I really can't say much more other than-- this is the vet you've been looking for!!

Dr. Hawkins is the most kind and intelligent veterinarian in the state or maybe even the country…read more She believes in caring for your pet, only. The bottom line for her is that your pet is healed. You can trust Dr Hawkins and her staff. Especially when you are nervous and worried about your pet's health. Call and leave a message. She will call you back.

I will never know what I did to deserve having this amazing veterinarian Dr. Jocelyn Hawkins as my…read moremedical caregiver for my animals. It's crazy how I'll see her 8 times in one year and then not again for two years. And no matter when I call her, she always makes time for me. Her methods are flawless. Her knowledge is impeccable, and her skill level and cool headed nature is something that you would have to witness to be able to appreciate. Today I saw her for one of my feral cats Clementine, who was presenting with a UTI. I gave Clemmie a little gabapentin to chill her out. Once she hit the cold air, it was game on. When I got her inside the mobile med/van there was no fuss. They decided to give her a little sedative, but before the shot went in, she shot out like a rocket, and while that cat ran around the mobile climbing the walls Dr. Hawkins just started talking and visiting with me. We just ignored the cat ... and she stopped, and they picked her up and she was handled with such grace and love and care. It reminds me why I love this Vet so much. I know she's not taking new clients because she's maxed out. I don't know how she would receive anything less than five stars... you obviously don't understand or appreciate the gift of this doctors expertise. And she comes to your house with a medical van prepped for any kind of surgery!!' I just wanted to post this to let the universe know I am still thanking you for gifting to me...my amazing veterinarian.... Dr Jocelyn Hawkins

So this was my first time visiting this vet. I just got a new fur-baby. The visit and staff were…read moreVERY nice. However, the level of care and attentiveness was deplorable. I had to ask questions of the doctor, which he answered. But he answered each question without looking at the animal?! When one of the issues that he made seem so simple and unimportant got worse (2-days later), it was VERY hard to speak with the doctor. When I finally got a call back, I was asked to bring my pet in for another exam...DUDE, we were just there!! Why didn't you take the time to check it out then? I will own a small portion as I should have pushed the issue. But when you (as the resident expert) acts like it's no big deal, I believe you and found comfort in your prognosis. I don't have time to come back for you to address an issue that you opted to brush off. I was advised that a medication for another issue for my pet was available. I tried to call to see how much it would be. I was put on hold for 10-minute. I called back and was put on hold without the person so much as saying hello (4-minute). I hung up and called back and was put on hold again (5-minute)...ok you MUST be super busy. I'll just swing by. I go to the office to pick up medication. I see a "tech" take a dog outside. The dog poops. The tech and the dog came back inside and left the poop outside?!?!? How in the world do you work for a vet and leave poop outside?!?? No thanks, My pet and I deserve better!! Lesson learned, Yelp-nation warned me and I should have listened!

I boarded my dog 7/21/24. I was told the latest I could pickup on 7/28/24 was 5:30pm. When I…read morearrived on 7/28/24 at approximately 3:15pm the clinic was closed. The note taped on the front doors said as of 7/22/24 the clinic closes at 2pm. on Sundays. I received no communication from the clinic of the new hours. After knocking and calling for approx 30 minutes an employee came from the back. The employee refused to release my dog. The employee said that it was the office manager's fault for not calling with news of the new Sunday hours. This is the 4th time the clinic has changed hours without notification while my dog was in boarding. I am insulted by the lack of consideration.

I have been taking animals to this practice for over 15 years and have been very satisfied with the…read morecare the animals received. Prices are very reasonable, Dr. Benson's surgical skills are outstanding, and every vet at the practice actually listens to what you have to say about your pet's symptoms and behavior. The reception staff are helpful and understanding of the stress worried pet owners are experiencing. There is a separate entrance and waiting area for cats, which certainly helps feline stress levels. I am aware that the practice works with rescue groups, particularly greyhounds. Dr. Benson is licensed by the USDA, and can prepare pets for export or international travel.

Yesterday my girlfriend found a badly wounded kitten in the same shopping center as this vet…read more Couldn't walk, was dragging it's back legs and very scared. She went to them for help and was told they don't take strays and would not help unless she assumed all financial responsibility. Blatant lack of caring and compassion. Don't take your animals here. Turns out the kitten had a fractured pelvis and a broken leg. The vet down the street took him in and is treating him. Oh, make that minus 1 star.