I chose this Animal health provider when momo was diagnosed with diabetes. We started at Falls road…read moreAnimal Hospital but the prices proved too steep. Then our little momo started to have allergies. It was very frightening and the staff and doctors have been wonderful to us. Unfortunately, we don't have pet insurance so $100 for a few allergy pills to prevent him from scratching his face and biting his paws until he bleeds is what it is. We have always felt MOMO is in good hands here-the doctors have every resource available and seem to be informed of current research. Fortunately, the billing department will consult with you prior to major things (like an overnight stay) so you have an idea of what you're getting into. I could probably find a vet for a little less money but we are very happy and we know to expect the best possible care for our pet and support for us as pawrents.

A very smooth operation with kind knowledge staff. The…read morelocation is perfect for Baltimore dwellers

Started going here in 2018. I've had such great experiences at this vet that I still continue to go…read morehere even though I no longer live in Hampden. All the stuff I've interacted with have been sweet and attentive. Make sure to tell them whether or not it's okay to give your dog treats because they will give a lot! I'm perfectly fine with it since my dog does not have any food sensitivities and is very treat motivated. I haven't been in person for a wellness check in a while since COVID-19 restrictions, but from I recall Dr. Papke is very through. They're often fully booked, especially now, but every time I talk to Dr. Papke I never get the sense that I need to rush. I really like the set up of the clinic itself. It's a corner office with large windows that have long built-in benches lining either side. low beds in each office for pets is a nice touch, and there's a chair for the human while you wait. Something to note is that Hampden Veterinary Hospital (in Maryland) is very similarly named to two other vet clinics that are in other states. I recall seeing a bad review which included a rude male vet, but that confused me since I think the only vet here is Dr. Papke, a woman. Not sure if this is a case of reviews accidentally written for the wrong location.

So thankful for Dr. Papke and the team and Hampden Vet! After living in DC for many years and…read morecontinuing to take our dog there to see his vet, we finally found a vet in Baltimore we feel comfortable with. The staff is always warm, welcoming and gentle with our two dogs. We have one pup and one older gentleman, both of them have been coming here since they first opened. Our pup broke his leg as a baby and the staff here made sure his recovery was seamless. He bounced back so quickly thanks to their care. They send friendly reminders to make sure our boys are all caught up on their shots. Always call to follow up after appointments to see how they're doing. Just all around, a place you can trust to take care of your furry loved ones! Can't recommend this crew enough!

Saved my cat's life when he had a crystal blockage! They even were able to accommodate overnight…read moremonitoring when he needed to have a catheter placed. They were super nice and made me feel calm in a moment of craziness. They have also made sure to follow up with him in person and over the phone.

Overcharge as compared to other animal clinics nearby. Expertise and experience are on average.read more

I WILL be reporting DR. PINEAU to the state board and I advise everyone who has had this kind of…read morenegative experience to do the same. He should not be allowed to provide any kind of veterinarian services if this is how he chooses to conduct himself. Took my dog in because he was feeling sick and not eating in February. Dr. Pineau (the ONLY doctor who works there) said he had a high white blood cell count and was trying to fight off an infection. Sent us home with antibiotics. As my dog is taking the antibiotics he's still not eating, so I call back about that, Pineau gives me prednisone. I go for a follow up appointment and get another blood test done, and he says my dog is still battling this infection with a high WBC, gives me a different kind of antibiotic and tells me to keep him on the prednisone. All the while my dog's eating has still been low, and at this point he's lost like 10-15lbs. I go for another follow up, but this time my dog's legs are hurting him really bad, like he won't even walk. So Pineau takes him in the back, gives him two pain shots (without consulting me) and comes back and tells me the pain is in his hind legs, and that the shots should help, and that I should give him pain pills for 2 weeks. Two days later I get the blood test results and Pineau says his WBC is good now, my dog should be all better if he just keeps taking the pain pills. The next morning I wake up and my dogs back legs are so weak he can't even walk. I take him to an ER and the ER doc gets my medical records and is SHOCKED by the fact that my dog had been SEVERELY anemic the entire time I was taking him to Dr. Pineau and he NEVER said anything about it. Not only that, the white blood cell count that he was so worried about? Wasn't even in the high range until my 2nd blood test. She scanned my dog's bladder to see if she needed to put in a catheter (because he couldn't stand to pee), and found his spleen was riddled with nodules (presumably tumors), and said that all of these things are signs of a cancer in the blood, and that my dog would have a few months left at best... So I had to put him down ONE DAY after Dr. Pineau said he was perfectly fine. This vet is a disgusting human being who stole the last little bit of time I had with my dog because he lied straight to my face with no remorse. I'm not sure if it was because my dog was a rottweiler, or I was a young black woman who he thought was just too dumb to know any better, or if he just didn't care, or a combination of all three. P.S. To the nice lady at the front desk who always remembered my name and my dog and when our appointments were? You're the best. Please find another place to work because I won't stop until I've gotten justice for my dog and myself.

UNPLEASANT & VERY UNPROFESSIONAL EXPERIENCE…read more After reading most of the relevant reviews on this hospital, it appears they used to be good, but the service has declined after certain doctors left this practice. I experienced that today with both doctors, Dr. Pineau & Dr. Bradley. Both doctors are extremely unprofessional, dismissive, rude and disrespectful. My 12 year old, 10lb chihuahua required service. When I made the appointment, I informed the receptionist that he is aggressive (as many of chihuahuas are) however she did not give any specific instructions while making the appointment. When I arrived and checked in, I asked the receptionist and vet tech if they wanted me to muzzle him before they took him back. The vet tech went back and gave me a long leash and I told her I did not know how to use that as a muzzle, so she took him back with no muzzle. I heard my dog struggling in pain with them in the back, then Dr. Bradley brought him back in the room VERY hostile telling me I am going to have to take him else where because he is trying to bite the staff... When I tried to speak and tell her that I offered to muzzle him multiple times, and the vet tech stated, "it was ok", she then kept interrupting me while I was trying to talk. She then asked me where he was seen and has any other vet hospital declined services. When I told me no, she then asked, "Well why did you come here". This woman wanted to argue because she apparently hates her job. It makes zero sense that they will decline services to a 10 lb, 12 yr old chihuahua but literally while I was getting checked in, they did not decline service to a 60-70lb shepherd that came in with a e-collar growling. That dog is larger and came in the lobby growling. My dog did not growl not once in the lobby, he's only aggressive towards anyone handling him so make it make sense. I had to tell her to let me talk because I am the client for her to finally shut up for a second so I could talk. I expressed how she was wrong for coming in the room hostile without offering options such as we will bring out an e-collar, muzzle or do the services in the room to allow the owner to handle/restrain the dog. After she finally got the correct type of muzzle and brought in the room, she already made everything hostile and was still being rude to me, I was not going to allow those people to service my dog from that point. I went back to the front and asked to speak with another doctor or manager. She took me back to the room where I tried to report how rude Dr. Bradley was towards me but Dr. Pineau also got dismissive and even flicked his old hand in my face. These private owned, hole in the wall (the place literally has bullet holes in the walls) vet hospitals are the ones you want to stay away from as the can operate on their own beliefs and feelings. The franchise hospitals have to maintain professionalism, provide customer service, and work with/accommodate the clients. The doctors at Aardmore do not care. Pay for quality if you love your animals.

My cat, Ruth had lost two fangs. We found Hillendale after a bad experience with another area vet…read more We had been told that no one could look into a cat's mouth without them being put to sleep with general anesthesia. We'd been told she'd need up to 4 extractions for regressing teeth and a dental cleaning. Dr. Ramappa proved this wrong. He petted Ruth for a good while to put her at ease. When she was calm, he gently pulled on some fur on her chin. She let him look all the way to her back molars. With pet breaks, he was in her mouth for a good few minutes, long enough to see all her teeth. Turns out there were no regressions. The lost teeth had healed fine. There was just a bit of tartar on her back molars that could be addressed with finger brushes. The entire appointment was $75. She needs 2 vaccinations in April and those will cost $180. Dr. Ramappa clearly loves his job. He clearly puts pets at ease and knows how to work with them. Ruth tends to be skittish around new people. So for her to let Dr. Ramappa pet her and poke around her mouth is nothing short of amazing. If you are in the market for a new cat or dog vet, check out Hillendale. Kind staff. Warm, experienced vet. Good prices.

Amazing, knowledgeable, caring staff and top notch doctor! Accommodating,, understanding, and cost…read moreeffective. BEST VET IN BALTIMORE AREA! Exactly want I want in a veterinary hospital.

They are really the best of the best, kind, competent and thorough. They helped me with a couple of…read moreolder dogs with arthritis. Dr. Z has been there a long time and has recently added additional vets who seem equally kind and capable, so it doesn't take as long to get an appointment and they have always worked my dogs in same day if they are in pain. It is expensive but so is anything else of this quality.

Truthfully wish I could give zero stars. Ruxton and Dr. Zimmerman started out as a great vet for us…read more- 4 cats that were semi healthy. Dr. Z and the vet techs are very nice, but the actual practice is not equipped to handle the volume or provide a good communication experience. The front desk staff are not helpful, and do not follow-up with you, even when your pet is due for a visit or immunizations. Ruxton is not a good place to establish your animals, and they do not care about your pets in the way that other vets can (and should!). From struggling to get an emergency appointment (that they don't hold, no matter what they tell you) to waiting 5 weeks for an appointment (when you're already established) to threatening calls from their new Practice Manager, Christy, when I expressed my disappointment, Ruxton has embarrassed themselves over and over. We had high hopes for Ruxton after being a customer for almost two years, but were gravely disappointed within the last few months. If you value your pets health, (and your sanity!), I would strongly encourage you to not take your animals to Ruxton.

The more I think about this and the more people I speak to about it, the stronger I am in my…read moreconviction that our vulnerability was preyed upon monetarily by this company. Our cat was in desperate need of euthanasia and it happened abruptly - I phoned around that day and this was a vet who could come that same day. His fee quoted was $395 (I was ok with that) and an additional $295 as a new patient! Yes - a new patient who was going to be dead within hours of procuring the service. I'm scratching my head over this and cannot reconcile the - well, the unethical behavior -- The vet was kind and very professional - But this monetary component has left me with a very sour outlook. (I haven't even mentioned that I was told he would arrive at 6:30 --- was then phoned at 6 to confirm that he was on his way -- only to wait another 90 minutes (the location is 25 minutes from my home)). Save for this shady handling of fees, I would readily have considered using this vet in the future as it is closer to my home --- but not now. If I hadn't been so desperate to help my cat, I would have chosen another route.

We take our dog weekly for laser treatments to Loving Pet Care. We also take our cats on an "as…read moreneeded" basis. Dr. Bishop is very knowledgeable and personable. When he is available, he checks in on our dog to see how he is doing. The treatment itself is administered, most of the time, by the technician who runs the desk. She does it all (at least on Saturdays). She checks people out, schedules appointments, gives laser treatments and clips nails. Every once in a while this can cause delays, like that one week where the lady was giving her pet's life story and running through her entire month schedule while trying to set up a follow up appointment. The line got three deep that time. That was an exception. The majority of the time we are in and out with our scheduled appointment. Overall, prices are reasonable and Dr. Bishop and his staff are personable and total animal people. That's exactly what I want from a veterinarian.

Dr. Laura Owens is helping us to navigate a sudden failure of my 5 year old Weimaraner's auto…read moreimmune system. Her care has been thorough, compassionate and well explained all along the way! From the initial diagnosis to our road to recovery--care has been excellent all along the way! Our very sick puppy is now doing so much better and we are very grateful!

They actually take the time to talk to you about your pet! Super friendly staff and top notch…read moregroomer/artist. My bernedoodle is picture perfect thanks to Julia!

This place is amazing! The owners, Colleen Mary Francis take individual interest in each dog that…read morecomes through the doors. My Bo goes a couple times a month to there daycare program and has done a long weekend in there boarding program. One of my favorite things about Barks is that they don't use cages. I feel better knowing my baby is in there care.

They did a great job with the dogs. I did not get the texts about visits as often as I asked for…read morethem but there were copious notes when I returned home. Also, there was more than one instance of misquoting of price along the way. My plans changed but I was careful to re-clarify and do everything in writing and things just weren't mentioned like extra charges for extra dogs, gas fees, and an extra midday visit that I didn't ask for. It wasn't a huge amount of money for those things but it felt a little nickel/dime since my bill was nearly $450. Just get a written quote up front.