Saw there was a living social deal for a 30 minute facial and decided to buy it. It was pretty much…read morea straight shot to get here. It was easy to find too. Parking is on the street but also in the back. It's an old restored house. I was greeted by Alex who also did my facial. We walked to the room and I laid down. She asked what area should she focus on and I told her. The facial was very relaxing and she also did some extractions which I love!! She was making sure I was ok when she was doing it and I thought that was nice. Every mask she put on me, she told me what it was and what it was for. And the end of the facial she gave me a hand massage which was awesome! Plus, she dabbed something on my lips and when I put it together it felt like a great lip balm! Definitely worth the price!

My 18 year-old daughter wanted an all over hair dye as her Christmas gift. We first attempted to do…read moreit the week after Christmas. We had taken her to Ulta, as I didn't really know of someone to do it off hand, and Ulta should know what they are doing, right? We explained what we wanted, and the stylist let us know that it would probably be a long process because my daughter has very dark hair. That was fine. I left her there. She called not long after to tell me that the stylist told her she couldn't do what my daughter wanted in one visit after all. She wanted to start and then have my daughter come back for another visit later. This didn't sound right to me, but I agreed. What my daughter ended up with- after wanting all over blue hair- was green highlights in her hair. They weren't very well done, and my husband, who picked her up, was charged double the amount that we were told it would be. My daughter was devastated- to say the least. We started looking for a competent stylist who came recommended and could get her hair the way she wanted it. Caleb at Twisted Lemon was highly recommended, so we went to see him. He took time to look at what my daughter's hair looked like. He told us exactly what he would do to fix it. He gave us a quote for the price. And then we made an appointment. My daughter had her visit to Caleb this week. And we are thoroughly impressed. He took so much time with her- much more than he had expected , once he actually began to work. He discovered that the Ulta stylist had done some crazy things that really messed up the color of her hair, things he couldn't believe a professional stylist would do. He spent all afternoon and then had my daughter come back after her night class at Winthrop to finish up. Her hair looks beautiful! Even after all that time, he charged us what he said he would. He is extremely talented and professional. He put my daughter at ease and did an amazing job. We can highly recommend him!

I was looking for a new hair stylist as I had become complacent with mine but was very tired of not…read moregetting what I was asking for. I feel like it is always hard to look for a new stylist because it can be hard to know where to start. Sometimes referrals from friends are great, but because the Charlotte area is large, the last thing I want is a commute for getting my hair done, that process always takes enough time! I went back to yelp again, and found Southern Roots. While they only had a few reviews, they were all great. I called in and Tiffany actually answered, but had to book me with Donna because of the day I was requesting. She was very kind in trying to set this up for me. When I went to Donna the first time, I asked for my usual cut, a little off the bottom and plenty off the layers, as I love to see my layers. I also asked for my hair color to pop. Unfortunately this is where things went wrong. Everyone can interpret their definitions differently, and my thought of pop was different than Donna's. That is my fault for not going further into likes/dislikes. My hair is naturally brown and she added in blonde highlights that were way too bright and blonde for me. I hated how I looked and hated the contrast. While I did receive compliments on my new look, I did not like the shade of blonde in my hair. However, I loved the cut. I finally received a cut that I had been asking for! As I stated before, I love to see my layers, so I always ask for much shorter layers, and for some reason, other hair stylists only seem to go about an inch above my longer length even though I always ask for much more. Since I got the cut and realized my communication was poor on my likes/dislikes and what I wanted out of color, I decided to go back. At the second appointment, I told Donna I hated the color from the first visit. She was very kind in taking my hatred and even suggested I should have come back, but I really just wanted to try to get used to it, maybe I would eventually like it. I found pictures off the internet of colors that I liked and had them saved for this second visit. I showed Donna a couple, and she picked right up on the colors! She added in some red to my brown while darkening up the blonde from the last visit. My color was spot on! And to me, adding in the red and darker blonde, was my pop. It looked great, along with the cut! I just went back this weekend for a third visit. I confirmed my love for the looks from the second visit and we updated the red and brown this time. After we finished with the cut/color, I pointed out what I loved so that she could make notes on what to do and how to update the different colors for next time. My hair is naturally curly, but I probably style my hair curly half the week and half the week I style it straight. I love that Donna is willing to take the time to style it straight so that I can see the layers and see the cut, that way I can ask for a little bit more if needed. I am happy to say and excited to say, I have found my new stylist! I think it is great someone is willing to listen to my critiques and wants me to be happy. While I can't say anything about Tiffany here, I can say Donna is great and I would recommend her easily!

After this Covid-19 thing, I went to Tiffany for the first and last time. I shared I went through…read morea color correction and I brought pictures of my hair before coloring and after beginning just less then a handful of years ago. I left cash and a tip on a hair color job that nearly three long weeks later is so much darker than I am comfortable with that I still can't believe what I see in the mirror. She missed the mark on me. I'm not playful with my hair color... I wasn't trying to play with it. I loved it - even in its faded, sad post crisis condition it was "my" color. What I have now is a deep dark strange head that even my young children still can't figure out. My eye brow pencil is too light for my new Tiffany given color. Be warned and fore-armed about paying cash for such services. Tiffany apologetically and frankly unapologetic business manner won't do anything for me to adjust or fix this color "because of my hair history." So now my budget is spent and there isn't anything that can be done... I still look like "crisis hell". ....I'm just sad, mad, and feel entirely unlike myself - - mismatched to this dark mop -- just ugly.

This has been my 3rd time here. I started as a walk in last fall. Today I had an appointment with…read moreSuan. She looked at a picture I brought , asked a few questions, and gave me exactly what I wanted. I can't stop smiling. Y'all I feel like that girl!

Excellent customer hair care. The entire staff was friendly and knowledgeable about har and…read moreoffered up a fit you in on a super busy tri prom weekend for a mom needing an up-do for an important evening wedding Was done quickly and perfectly. The unfortunate part was the skies opened up and drowned everyone's hairstyle. Mine lingered around trying to stay curled. Much appreciate service and a beautiful up-fo (75$).

Never left the salon without being extremely pleased with my haircut and advice from my…read morehairdresser. Love going into the salon itself it is so tastefully decorated and extremely clean The rest of the staff is very capable and welcoming

BOOK WITH SHELBY!! She did a phenomenal job on my hair, she left my blonde looking brighter than…read moreever! Not only is she an amazing stylist, but a beautiful person inside and out! This past week I have been in and out of the hospital, feeling sick and not myself. She uplifted my spirits and left me looking absolutely beautiful!! I can't thank her enough.10/10 recommend Shelby!

This was the best experience I've ever had with getting my hair braided. My braider Viviane…read moreexceeded my expectations. She listened to what I wanted and gave me exactly what I asked for. I used to dread getting my hair braided because of the days enduring the pain of tight braids. It wasn't bad at all. If you're looking for a pleasant braiding experience with a professional result, call Jannys.

I got my hair braided in box braids on Saturday February 8. I paid a $25 dollar deposit prior to my…read moreappointment. I was told at the appointment that it would cost $215 plus $5 charged to my debit card. So I checked my account after leaving the salon and was charged $220 dollars twice totaling $440. So then I went back and the salon and it took a while but I was supposedly refunded $220 pending 5 to 10 business days. Now today I check my account and I was charged $275. So I have had to file a bank claim since the salon insist on being fraudulent. I like my hair but it js not worth being scammed. Please do not go to this salon and if you do... pay cash.

Beware, very bad business practice. The service was a shampoo blow dry & style, I paid additional…read morefor the "style" because she curled my daughter's hair, this was common and I was perfectly fine with doing this. They charged my card, I didn't realize they did not give my daughter the receipt, so she went back in to retrieve the receipt. I noticed the total was off from what we normally pay. They added a fee that I was not made aware of and was never previously charged this fee. No apology, I was told it's a "new policy" and it's a fee for using the products. How is anyone supposed to know that when you request for a shampoo blow dry & style, you need to pay additional for the shampoo, conditioner & styling products? You would think that in a service that is called a "Shampoo Blow dry & Style that this would be included. It's unfortunate, I liked our service provider, Brianna but the customer service or lack of customer service is the reason I decided to cancel the remaining appointments. The girl that canceled my appointments did smile while doing so and was happy to cancel them for me. Very disappointing.

Got a haircut here two months ago and I've hated my hair since. The stylist, Reid, was very nice…read morebut gave me a very disappointing cut. She cut off close to 3 inches when I told her I was growing my hair out. She also gave me the most boring straight edge cut that has been so difficult to style. I should've known something was off because she had me faced away from the mirror the entire cut, which I thought was so odd. Typically, I leave a salon feeling better about myself but left this place ready to cry. I was also charged $25 more than what my friend pays for this stylist, but I should've confirmed her price on the phone. The staff are pleasant, the salon is clean, and Reid was very nice--hence the two stars. But I should not have been so hasty and should have just waited for an appointment with my regular stylist at Fresh Salon. Do not recommend and will not return.

Mixed review and 3 star rating for a very specific reason. I found this place online and their…read morewebsite offers a list of spa services available. Their site lists a hydrafacial which I've had before at a different spa but Serenity has a price listed for $115 and the cheapest I've ever found was $180. I was needlessly elated to find such a price but the reason is because you are not getting a real hydrafacial. First off, this is patented technology and Serenity has a knock off machine Aqua Touch or something to that extent. This is a clear violation to state you offer a trademarked and patented technology but yet their spa is not authorized for such or even owns one. By the time I was situated and she's about to start the so called Hydrafacial, I was extremely disappointed when I glanced over my shoulder to see some knock off machine that was not clearly the authentic Hydrafacial machine that is patented. I didn't want to make a fuss about it or dispute it so I continued with my facial and paid for such but this experience deserves to be a review to let others know what they are truly getting. This was my first time here as I stated and it was a very beautiful and calming environment but I specially went there to get a Hydrafacial and they don't offer such. My skin looked nice but not nearly the same result as with the real machine. Please change your website to truly reflect the name of something else but you can not state you offer something when that name is trademarked and you don't own the actual patented technology. Call it a water facial or aqua facial but things are trademarked for a reason.

My husband brushes my hair away from his face when I lean into kiss him, not because it tickles his…read moreface, but because it's wild, and pokes him. It is like a lions mane. Bonnie is hands down, amazing, like a lion tamer, she whips it into surrender, LOL No seriously, if you have been searching for someone to trust with your hair, go see Bonnie. I have had people cut my hair sideways, leaving noticeable marks, I have had people burn my hair, had it fall out from treatments, oh the nightmares..... Not with Bonnie, she is amazing. She is a sweetheart too.

I came to this location as a new client wanting to have my hair cut fixed from a previously poor…read morecut done by a completely different salon two weeks prior. I luckily was able to see Cierra ( not sure if I spelled her name right). She gave me one of the best cuts I've ever had! I was is shock because my hair is extremely difficult to cut; it's very fine and thinning in the crown. I explained how I would like the cut corrected and she got to work. She took her time, she was very thorough and paid attention to every detail, double checking all sections. I'm so immensely grateful for Cierra and her kind conversation while I was there. I will always come back and request her!!

The stylists were very friendly and made the three boys feel welcomed. Hair cuts were great…read more Price was very good. Will definitely go back.