I can handle a canceled appointment. I can handle policies. What I cannot understand is why a…read moresimple scheduling issue turned into a personal attack. At no point was I trying to take advantage of anyone, and at no point did I ask to for a discount. No one deserves to have their personal circumstances used against them. What should have been a professional conversation quickly became something that felt judgmental, accusatory, and unnecessarily personal. The most disappointing part wasn't losing her as a stylist tbh. It was being made to feel like I was a problem for circumstances that were already difficult for me. Instead of professionalism, I was met with comments that felt targeted and designed to make me feel small. Businesses are entitled to their policies. What they are not entitled to do is shame customers, make assumptions about them, or turn a business matter into a personal one. I reached out because I wanted to feel beautiful. I left the interaction feeling humiliated. Here is my attempt to cancel and the policy. ****update- I spoke with owners and management and their quickness to resolve my problem and prevent this from occurring again to anyone was so relieving and refreshing. After a 48 hour wait. I was informed that they would be speaking with the stylist, and overall taking my concerns seriously. No point did I feel like the stylist was a true representation of society West and their core values especially after speaking with management. They did amazing and my experience was a rare one im seeing now. I'm leaving this up so that if any clients or future clients have any issues they don't hesitate to reach out to management at Societywestsalon@gmail.com. They will hear you out and assist you with any concerns or problems, they really do care and I witnessed how much today. Thank you society west.

During my visit, the music playing had a lot of explicit language and sexual content. It didn't…read morefeel appropriate for a professional salon environment and made the experience uncomfortable.

Grossly overpriced, services provided don't command prices, especially when you are being shuffled…read morebetween 2-3 clients and an assistant is applying color. The menu of service depict ALL color services are wrapped into hefty price tag and then you get slammed at cash register when you leave and given some poor excuse about the service. Receptionist then tacks on credit card fees at 4%. when you call to ask they wont answer phone and act like oh well. needless to say the work is sub par. Hello Melissa Your facts are incorrect . I have attached the invoice and no where is anything broken down . Furthermore you offered no remedy just a bunch of word salad trying to justify your pricing when the website is crystal clear on what is included in your package . So please don't try and make it sound as if you are a caring owner .. cause that is far from the truth . You grossly overcharge and the proper remedy would have been to honor the blonding session package at the price on the website and returned the additional amount of money that you charged. To charge your client 4% cc charge is outrageous . That is a cost that is on a business owner not to pass along to you clients just another way for you to be piggish . Regards

Unethical business practices. My 17 yr old daughter went in…read morefor a full highlight. They only did a partial highlight because she has so much hair. That was not communicated to her and they charged her the full $300. Then - she gave a $200 tip. If a teenager comes in alone and gives an excessive tip, you should speak up. I called to see if they could refund a portion and they refused. Lesson learned for my kid but do better. I have given excessive tips before on purpose and people always question it and I insist. Nothing was done here. So my daughter now has a partial highlight for $500. Go elsewhere.

My services with Vicky twice now have been great results!!! The spot is cute and it right between…read morewhat must be two dueling coffee shops. Very convenient and great parking and super clean spot with a very friendly and home town feel!!!

Penny is the BEST!!!! She came highly recommended and she didn't disappoint. She helped me decide…read moreon a style and I it!!

I went and got a haircut with Cora yesterday and she did such a great job! It was my first time in…read moreand I was able to get a same day appointment which was amazing. When I asked for pricing over the phone they were super straight forward and told me what it would most likely be, and it was exactly what they quoted when I paid which I majorly appreciated! Cora was super nice and professional and my hair looked so pretty at the end so I'll definitely be going back!

Crooks!!! Take a look at your receipt!!!…read moreIf you purchase products they add the percentage of your tip on top of the products you purchase. For example: I purchased hair care products they added 25% to the cost of my products. I'm very upset & called to speak to the manager. The gal said she's not available!!! Guess what? I never heard back!!! Being a business owner I know that honesty is your reputation. These folks are NOT honest or ethical.

It had been a year since I'd had my hair cut, and due to some health issues I was having a lot of…read morehair loss and I was really unhappy with how my hair was looking. I knew I needed some professional hair help...then I found Melissa on Instagram. I didn't have any inspiration pics since I didn't even know what could be done with my hair at that point. I explained that I wanted more volume and to try to hide my thinning hair as much as possible. She was empathetic and a good listener. She asked me questions about what type of products I used and how much time I wanted to spend on it each day, to ensure that she gave me a cut that was suited to my life. I love how it turned out! It looks so much fuller and healthier and I feel way less self conscious while I get my health in order. I have now been back a couple of times and each time I walk out of the salon feeling great! What makes it even better is that I have able to get in quickly each time and her prices are fantastic. I highly recommend her!

I stumbled upon Melissa Tony on yelp. I texted her to set up an appointment for the following day…read more She promptly responded and had an opening for me. The price was great for all services provided. I went in for a trim and left with washed, trimmed and styled hair. I loved it! Melissa was very nice and chatty. I will definitely be going back!

Love this place! The ladies are great and the place is so cute inside! My stylist is Vanessa and…read moreshe is AMAZING. So skilled , I'm happy every time I get my hair done. I went from box dye to FABULOUS with SUCH amazing hair. I am so grateful!

Last Fall I came here to get my hair done and so far I think it is the Best hair place that I like!…read more I walked in without an appointment and everyone was very friendly. I got my hair dyed and cut for about $100. I even got a glass of wine with it! Since then, I have returned once and done the same thing. The staff is very welcoming, I even witnessed them cutting a little girl's hair and being professional towards her and being kid friendly. I feel relaxed when I'm there. I think you would enjoy the free glass of wine too ;) If you are a guy, you might enjoy the sexy hairstylist.

I have visited the spa at least three times and what I enjoy about the spa is the overall serenity…read more Upon arrival, it feels like you are transported into a calm cocoon. I'm always greeted very warmly and offered their delicious tea while waiting for my service to begin. I have had their pedicure, which is absolutely heavenly, and I also utilize their wax services. These ladies are amazing at their craft and I can't say no kind words to emphasize how much I enjoyed my time. Another perk that I enjoy, is that when you utilize their services, you do have access to the spa for the day, and the amenities are quite enjoyable, they have an outdoor hot tub as well as a lap pool. They have a quiet meditation room and provide robes and slippers for you to enjoy during your spa day.

I am giving this experience a low rating because of the way my girlfriend and I were treated by…read moreClaudia at the front desk. When we first arrived, I observed her being welcoming and friendly toward other guests. However, once she realized that we were not purchasing a day pass, her demeanor toward us noticeably changed. Her communication became condescending, and speaking loudly about the situation while other guests were checking in made the experience uncomfortable and embarrassing. To be clear, the massage service itself was amazing, and I have no complaints about the actual treatment. Unfortunately, one person's attitude at the front desk overshadowed what otherwise could have been a great experience. It is not always about what you say, but how you say it. Guests should feel welcomed and respected regardless of what service they are purchasing, what they are wearing, or what they look like. I spend my money with businesses that make me feel valued and respected. I should never have to question whether I am being treated differently because of the color of my skin or what I am wearing. All money is green. Unfortunately, because of this experience, I would not return.

Krischelle's does such an amazing job. She just started doing permanent makeup up and did a…read morewonderful job on my wife's eyebrows and lips. She also does tiny tattoos and I plan on getting my wedding ring tattooed when I have a chance. Place is very bright and clean. She takes great care in keeping her salon and makeup area (2 different rooms) exceptionally clean.

Midge and Jamie are awesome. I take my two boys with me to get haircuts from Midge and they love…read moreher.

Britt is the absolute best at her profession. She is down to earth and I trust her with my hair…read more Love her!

I'm kind of unhappy with some of the unprofessional actions of one of the staff here. I had been…read morehere a few times for a regular men's short hair cut. The haircut offerings say a shampoo and cut. I don't need a shampoo, so would appreciate a more affordable cut. So, I don't want to shame anyone, so I will simply say the lady that seems in charge did several things that just didn't seem right. First, I had a free haircut card that is stamped with every haircut. There was another stylist's name on it, so she rolled them over to another card with her name on it. Okay, fine. The next time I scheduled, I requested her. Upon arrival, I found that she was getting her hair cut by another stylist during my scheduled time. How rude! I was then assigned a brand new stylist who at least could have used some direction from my scheduled stylist that was getting her hair cut. I was not happy with being stood up for a scheduled appointment. Last, your POS machines default to a minimum of a 30% tip. That is kind of surprising if your not expecting it. In the end, it's a $40.00 visit for a simple men's haircut. I tried Fantastic Sam's because they were convenient, but there are some things that are more important. You will not see me again.

I usually love coming to this location for Shelley she's an amazing hair stylist. However this time…read moreI was taking my brother and his stylist was Nikki. Nikki did not provide a good cut on my brother, cut looks sloppy and rushed. Didn't even ask for a wash when it's included in the service. Afterwards when i tried to ask my brother his opinion she spoke to me on his behalf when i didnt want her opinion i wanted his. Overall not a good experience