Ian was wonderful! Not only was he very personable, but he knows the streets of Klamath like the…read moreback of his hand. He could have gone a longer route, but he didn't. He made every short cut he could without me asking. That is the tip top of service and professionalism. I've had many bad experiences with Access Taxi, like waiting for 2 hours at Walmart. But this experience with Ian wiped the slate clean.

Excellent Customer Service. We used Access to get from Enterprise Car Rental Drop Off over to the…read moreAmtrak Station. It was late in the evening and they waited as we dropped off the vehicle and then took us to the train station. Price was very reasonable so we tipped them well!

Shitty customer service. They said 20 minutes on a cab over 30 minutes ago. There's a half hour of…read moremy life that I won't get back. Or a return phone call from the company as to why no cab. It's bullshit!!!

Needs extensive customer service training. Rudest 10 second phone call. Aren't you guys supposed to…read morewant business? I had a woman answer the phone with such a hateful tone in her voice who told me right away "it's gonna be an hour. You want a cab or what?" Seriously?? I do hope Uber becomes available and puts these people out of business. Either way, I understand now why people only recommend Access Taxi instead.

I'm 70 and their drivers were the best I've ever had. It was like having your own driver with…read morestops, waiting for me, kindness and don't even think about it I'm not the owner's mom

Very communicative punctual and safe for a little lady like me…read more Would recommend and use service again!

Not the friendliest of places to deal with but I guess bad weather will bring that out in a person…read more I guess being referred to a voice message saying I'm not working instead of a friendly text of I'm not prepared or the alike goes a long way. I say... please don't use these people.

Doesn't have legit paperwork to operate this business and charges ridiculous rates without showing…read morethe price breakdown! This business is hurting legit businesses by skirting around the law and not following procedures all other transportation businesses must adhere to

..both mel and nikki are so personable they make my day better just seeing their smiling faces! On…read moretime, and so helpful to me. plus my dog max is always welcome in the taxi..from day one! good people!!

Oct 6, 2023 Mel and Nicky are fantastic. Their taxi is easy to get in and out of and was clean…read more They helped make a stressful day much more pleasant. Thank you ladies. Mikie