Being the name of this place has "sushi" in it, I decide to give it a try. I decide not only to buy food for me, but to deliver some food to my friend too. I wanted to split a few things in half, some to take home and some for them to deliver to my friend, but the guy(young, stupid kid at the counter) tells me, "No, we don't do that". So I had to spend double of what it should have cost me because I wanted to order the same things for both of us. So I end up spending over $45 dollars so I had enough food for me and my friend upon the delivery. I'm getting ready to leave and I ask the guy if they put soy sauce in the bag and he says, "Yes, everything in bag". I leave the place and at the first light I decide to look in the bag to make sure I have everything and in the bag are TWO soy sauce packets. Are you kidding me? I just spent $45 dollars on sushi rolls, lots of them and you give me only two soy sauce packets? Knowing I have soy sauce at home, I can deal with this, but I knew my friend did not have soy sauce at home so I call the restaurant and first tell him two soy sauce packets is not enough for my order and this idiot tells me that is what you get with two sushi rolls. So I have to spread out one packet each for 16 rolls I am going to be eating? NOT! So I tell idiot that when the guy leaves to deliver the order to my friend, make sure to put at least 15 soy sauce packets in the bag. He says, "Okay" and I hang up. My friend gets the order, calls me and thanks me. Meanwhile I'm thinking how does my friend know I sent it. So my friend tells me that the receipt with the entire breakdown of the food he got is stapled to the bag with my phone number. I ask my friend if there were soy sauce packets in the bag and yes, there were, TWO whole packets in the bag. Also, I might add, no chop sticks in either of our bags. I decide to stop in the restaurant the next day and idiot is at the counter and I ask if he remembered me and he said he did and first I asked how come I didn't get chop sticks and he had no answer. Then I said, I told you to put at least 15 packets in the bag with the delivery and he says, "I didn't deliver it, my son did and he had just left when you called". So that means, this P.O.S. said yes to pacify me with no intentions of adding the soy sauce packets that I had asked. If your son just left, call him on his cell and tell him to come back. Instead, as I told you when I stopped in the next day, "You will never see me in your restaurant again". You ruined it because of what you did. BTW, the food wasn't as good as a lot of other places we eat, so I wasn't going to come back anyway. Perhaps I would have given it a second chance, but now, you can forget it. Very poor customer service. Oh and you could have split up my food order, that too blew us ever coming in there again as well. Go to Tobiko in Valley Stream, all you can eat and half the price of this place and the food is spectacular at Tobiko. read more
