Don't get me wrong, the food is always good. I love the food here. this is the only fast food chain I ever get cravings for. My family and I eat here about once or twice every other week. but without fail, the past 3 times we came, we haven't gotten out biscuits. In Bojangles defense, they actually told us they were out of biscuits today. (I just got home after going through their drive thru) I ordered 3 5 count tender meals. 1 with macaroni, and the other two with family sized mashed potatoes no gravy. I should have checked the food before I pulled out of the lot, because of just how often this happens, but when I got home we noticed we didn't get the macaroni at all, and instead of the family sized mashed potatoes, we got three tiny ones. not just that, we didn't not get all the tenders we payed for. this isn't new with this location, My family constantly have our orders messed up. About every other time we come through, our order is wrong. Why do I still eat here you ask? The food is super amazing WHEN I get all of it. If you eat here, Please check your bags before you leave to check if you've gotten everythin. read more

The food quality is always great here. My only small complaint, and the reason for 4 stars and not 5, is that they have been out of things a few times and I had to wait longer than I should at a fast food place. Overall I would recommend this particular Bojangles. read more

Lobby closed on Sunday evening??? Really?!?! I'm still waiting in the drive thru for my order.... About to pull out of line. I'm very frustrated with this!!!! You say lack of workers on your door sign. Sounds like bad management to me. Sad! read more

Don't use the app to order! I ordered well in advance and upon pick up the restaurant was OUT OF CHICKEN! Management did nothing to help other than to say it was my problem to deal with. Since I was ordering for a group of people, I had nothing to show for my efforts. What an embarrassment! read more

I'd give zero stars if I could. Just stopped for a breakfast chicken biscuit and took a bite.. raw chicken. A raw chicken biscuit. read more

Bojangles - Raw chicken - Fast Food Near Me - Shelbyville, Kentucky

Bojangles never disappoints. The fried chicken is crispy, juicy, and perfectly seasoned, and the biscuits are buttery, flaky, and always fresh. The Cajun fries have the perfect amount of seasoning, and the sweet tea is a must. On top of great food, the customer service is friendly and efficient, making the overall experience consistently enjoyable. read more

Great customer service!!! And the food was fresh and ready. Waited 7 minutes for fresh food.

Something is going on with this location. Used to be excellent but they are constantly out of menu items including Chicken. Workers seem like they don't want to work and are just goofing around and multiple smoking outside often. read more

Wow I never thought I'd leave a review for fast food. We pulled up around 9pm and 4 workers were outside smoking as we tried to figure out the AI drive thru. We should've just left at this moment. After trying to order through AI when the bot is telling us they are out of pretty much half the menu, we get to the first window. There were at least 6 people just standing around in the kitchen. We got a completely different order and some items missing. When asked about missing items, the worker told us they were out after we had already paid for it. They were "out" of sauces, biscuits, and chicken... How is this place still in business???!!! I'm upset I even gave this place any of my money. read more

The most painful experience I have encountered in all of my years! I have been a fan of crispy chicken ever since I was a wee youngin. First off the dining room was closed over an hour early? Second there's a clanker in the drive through, but it didn't even matter since some idiot of a worker can't make anything other than 4 chicken tenders in the entire restaurant. Everyone who worked 9-27-25 after roughly 8 pm should not have a job. Whoever is in charge of management at this establishment needs to rethink their life choices. I highly encourage boycotting this store. My hate for bojangles as a corporation has grown immensely. You made a man happy to taste a crispy Cajun biscuit drive away a shell of a man. People wonder what's wrong with this world, I can't say I know everything but I know agony. This place is the embodiment pain and suffering. My wife loved this place, this was one of the only places that reminded me of the spark we had. She's still alive but I don't love her. Curse bojangles and curse my stupid life! Why can't I ever win? This staff operated today like my home always does, terrible. The light inside of me has dimmed but I still like popeye. I just wish I could be good at one thing, but apparently I can't do one simple thing right. I'm eating microwave potato and chip because of this place. Have a good night people of Shelbyville, I am having the worst night of my life. read more

We came here for lunch while visiting my dad. It's been many years since either of us has has Bojangles. We all ordered the tender combo. My kiddo ordered Mac and cheese and my dad and I had a side of fries. Our meals also came with a biscuit. The service was friendly, it did take some time for our food to come out. They also have a few options for dipping sauces. BBQ and honey mustard were what we chose. read more

Bojangles - e inside of a restaurant - Fast Food Near Me - Shelbyville, Kentucky

Food was amazing & fresh! Everyone was working really hard & kept a great attitude with everyone even when they got really busy! Service was really fast for how busy they are! read more

Hadn't had bonjangles in probably 25 years or so. So I didn't know what to expect. We were in a hurry so we went through the drive through. The process went smooth and the worker was very patient with us while we scoured the menu. I went with the Cajun filet combo with a side of dirty rice. The sand which was much larger then I anticipated. It had very good flavor with a little spicy kick to it. Comparison would be that it is a larger crispier version of Wendy's spicy chicken. The dirty rice came in a small container and was very good. Unique too as I believe it had what o think was sausage bits in it. All in all wast a good and tasty experience. I won't wait 25 years to visit again. read more

Mannnnn i wish we had one in Louisville. Their chicken is sooo good. their sides no so much but they chicken my goodness. oh and their cinnamon biscuits with extra icing is to die for. On the breskfast side i love the chicken biscuits but mostly i go for their good ol circle hash browns.. read more

I am as passionate about Bojangles as some people are about Jesus. But I am convinced there is a very correct way to do this restaurant. Bojangles does a few things incredibly well. Their bone in fried chicken is by far my favorite fried chicken. The spices are perfect. Bojangles also features some really excellent sides. They have a very flavorful mac & cheese and some delicious seasoned fries. But the main attraction here is the dirty rice. Get the dirty rice and thank me later. It's the best. In the spirit of fairness, I should point out some things that Bojangles is just OK at. Their chicken biscuits and sausage biscuits are just OK. There are much better places to get either of those things. In addition, their chicken tenders and chicken sandwiches are just not that impressive. You can also get those things much better at different restaurants. I bet you can guess where. Just go back to the first paragraph of this review. Order what I said and you are in for a great meal One note of caution: While Bojangles is ostensibly fast food, in my experience, it is rarely fast. In fact, I have been to multiple Bojangles locations and nearly always find their service to be problematic. In addition to the service being surprisingly slow for a fast food restaurant, I find that my order is wrong a surprisingly high percentage of the time. So don't go to Bojangles if you are in a hurry. I have made that mistake and regret it. I do not want to hear anything about Popeye's from you. Popeye's is trying to do the same thing as Bojangles but is in every conceivable way inferior. In particular, their dirty rice should be considered a hate crime. Bojangles has five star food and two star service. But I love the food so much that I'm still giving it five stars overall. read more

We had a house full so we tried the TailGate Party Box. Nice size chicken with 3 regular sized sides. We went with coleslaw, fries, and Mac cheese. I also tried the spicy chicken fingers with the Bo sauce (what a tasty surprise). This is a Military friendly location!!! We will be back. read more

So if everything was hot like the fries and tots it would have been great. Instead I was served a chicken sandwich no tomato with tons of tomatoes and ice cold. The second chicken sandwich HAD NO CHICKEN. Seriously. They didn't give the chicken breast on the chicken sandwich. Wow. Once we went back through the drivethru they remade both sandwiches at that point they were good. read more

Worst experience ever. I sent my husband to pick up food here. He ordered in the drive thru and was told to pull forward because they needed to make more macaroni and cheese. THIRTY MINUTES LATER he pulls back around because they still haven't brought him the food. He reminded them about his order and they said they completely forgot he'd been waiting and gave away all of the new macaroni- he'd have to wait for ANOTHER order to be made. So he refuses to move from the window this time until they give him our food. They hand out the macaroni and cheese finally, and when he says, "where's the rest of the food?" They tell him they just ran out of rice actually because they forgot he ordered some. Seriously? No one offered to comp anything or refund him for even a fraction of our meal. Our chicken sandwiches, the one thing they did hand him when he first ordered, were freezing cold and soggy, and falling apart by then. They wouldn't remake them even though he'd now been waiting 45 MINUTES for the rest of the order. read more

Bojangles - The sad excuse of a sandwich I got after they made my husband wait 45 minutes for food - Fast Food Near Me - Shelbyville, Kentucky

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I have a good friend from North Carolina who swears by Bojangles. So, needless to say, when I'm in a southeastern state where Bojangles is an option, I stop. And when driving from Louisville to Lexington, seeing a highway information sign mentioning Bojangles meant I needed to stop for food -- especially since I hadn't had a bite to eat since arriving at the Austin airport around 7 AM. Well, here's the verdict. The food is hot, fresh, and tasty. The staff at this location is friendly. The iced tea is good. And I see why people love their biscuits. Plus, the cajun seasoning on their fries is surprisingly spicy for a fast food chain that appeals to the masses. The only unusual surprise was a complete lack of ketchup in the dining room. read more

Only received half our order but paid the full price food was ok but only ok chicken had the seasoning in spots that made it almost inedible if we hadn't of been 20 miles away when we stopped for our picnic I would have went back but the food wasn't good enough to drive that far back only to have to go back the other direction to get home read more

Everybody here is super nice and the service is good the food was good. For fast food this is pretty legit. I get this four out of five stars simply because it's that in a fast food scale. This is not a four-star restaurant by any means. But I haven't been here since I've been to the deep South so I was surprised to see one here. This is definitely worth a Stop try something different read more

Went thru drive thru, they told us to wait in parking lot and delivered our food 15 minutes later. Poorly staffed with untrained employees.

I went there to get some food of course and I went through the drive thru and they told me to pull up and it's like they forgot about me. I had to walk in and tell them they forgot my order and sat for another 10 minutes after sitting for 20 in my car. The order wasn't even right.The food was awful, fries were stale I think they were from yesterday the chicken was awful. This is somewhere I do not recommend read more

First time to try Bojangles. Chicken strips tasted good. Customer service was not the best...I was ignored at the counter when waiting to ask for a couple honey packets until a manager came up and asked what I needed. The biggest let down was the size of the tenders. See pic and compare the size of some of the tenders in reference to a small pac of honey...very small. I wish they could have just thrown a couple extra in there if they were going to be that small. read more

Bojangles - Small tenders - Fast Food Near Me - Shelbyville, Kentucky

The slowest service of any restaurant I have ever been to, avoid that place like the plague. Ordered my food waited 17 minute never got it walked out and left. Hire some people to work in this place or close it, STOP WASTING PEOPLES TIME read more

Bojangles - Slowjangles - Fast Food Near Me - Shelbyville, Kentucky

Drove up at 7:52 when they close at 10:00 for a Boberry biscuit and was told "we only have dirty rice and 6 strips left." WTHeck!! This place has no business being in business. Have NEVER had a good experience at this location! read more

Stopped here on the way to pick up the kid from college for the Super Bowl. We love Bojangles they just don't have one close to home. Ordered the sausage biscuit meal. They had to finish making our order and then brought it out to us. (We went through the drive-thru. I forgot to ask for jelly, so I went into the store and got some while waiting I saw that they had blueberry biscuits and the manager asked me if I wanted to try one, I said sure and he gave me one. I thought that was pretty cool. They were really nice people. read more

Fast service, hot food no wait. Only four stars because ordered unsweet tea and got a sweet tea.

I love Bojangles chicken. I used to eat this all the time back in the day when I was growing up my buddy Chris Aunt work there and she would always bring us home some. Fast forward about 20 years after they got rid of Bojangles and here I am a 35 year old man and I'm very excited that I am eating Bojangles again.It's very busy because people love fried food they love chicken and there it is so it's always crowded but that shows you that it's good I've been there 3 times so far and I'm going to go 30 more times hopefully because it's a very good place and I really enjoy it and I definitely recommend it because I can't wait to go back try the chicken of course dirty rice is great and their breakfast is phenomenal can't wait to go back read more

Unfortunately they are drive-through only right now. and it was very slow! When I did finally get to order they were very friendly and made sure to get my order correct. They, like many others, have a "now hiring" sign out. That should have been a red flag to me... read more

I don't know if the workers there are just deaf or the store closes early at will??? Sat at the drive thru for 15 mins waiting for some one to acknowledge me. Pulled around to the window and the workers still ignored me and looked like they were cleaning up. Mind you it's 7:30pm read more

In the past few days, I've had people who cant understand me, waiting for 30 minutes for my food and a wrong order. Today, I went to get some breakfast and the drive-thru was closed. This place has only been open around 5 weeks. I've heard the management are the problem, so even if they get more staff, the problem wont go away. Dont bother going here for a while..... read more

I was super excited to see this place open. I lived in North Carolina for 8 years where there is a Bojangles on every corner and the chicken is just as good as I remember. The service at this one isn't great though. Pro Tip; don't waste your time ordering the supremes and get the bone in chicken. The flavor is much better. Also, try out their Bo Berry Biscuit. read more

Been twice. Both times wait was close to 20 minutes. Most likely will not be back. The second trip actually had a bit of excitement. Manager yelled from the back to the kid taking orders, to stop - can't take anymore in front of all the customers. Then after a few minutes waiting, the manager jumped on the register and microphone. Which ended with him standing toe to toe with another employee in the back, getting ready to throw down. So all in all, wait was long but watching tempers flare between the staff was well worth it. read more

Food is super gross, pretty sure this place is just a knock off of Popeyes because they serve the same food but Popeyes is way better! Staff was ok but not friendly, I didn't go inside, just driven through a couple times. read more

There biscuits are dry as shit, I almost choked in the parking lot dead serious. Went to grab my "sweet tea" & it was terrible so I couldn't even wash it down. & y'alls Chicken man don't even get me started on that. Dry asf couldnt even get the first bite down or anything. So i Will not go back at all. Worst food. read more

Didn't even get to order do to total confusion by staff trying get previous orders corrected. Person in front of us had been waiting 20min.

I wouldn't go here. We stopped in for a quick bite. Turns out the wait for a two piece dinner and a salad is over 25mins. We placed our order with a kid leaning against the wall clearly demonstrating he didn't want to be there and could care less to be working. He clearly didn't listen when we asked for a two piece chicken breast dinner he followed with, "what kind of chicken do you want?" Uhhhh.... two chicken breast like we said! I asked for honey Dijon dressing for a salad like it says on the menu. He didn't understand this and asked if I wanted honey mustard twice. (It's the same thing kid. Read your own menu.) We sat down waiting for our food. Seeing multiple people behind the counter just standing around. After 15mins we asked about our order. We were told they were waiting on fresh chicken because a big order came in before us. Awesome! Fresh chicken!! Just kidding... Luke warm chicken was what we got. The store is a mess. Floors and counters with trash and dirty. read more

The food is always good but it is always really slow. This is my second review. After taking some time away from here, I stopped in for breakfast today. I was the only customer in line. I ordered a chicken biscuit and coffee. It took 20 minutes to get my biscuit! The food was good and hot. The restaurant was clean. So I gave them 3 points out 5. If they get the speed down they will be a 5. read more

Good food, but just your average fast food employees. I thought the food was very good, like KFC, and the BoBerry biscuits are fantastic. But I am giving only 3 stars because the customer service wasn't outstanding. read more