We've been going to this Wendy's for years. Literal years. We'll likely continue to go as well. Sometimes when you're craving a Jr. bacon cheeseburger, nothing else will do. That being said, this location has gone downhill in the last five years. The inside is rarely open. The drive thru is so slow. The last time we were there, the food was cold. I'm sure they're dealing with staffing issues as well, but I really wish this place would get it together. read more

My wife went with the $5 biggie bag cheeseburger fries and nuggets with a side of bbq sauce. While I went with the 10 piece buffalo nuggets. The inside is dirty food on walls, dirty tables, and the inside has stuff all over the floor. This is not a Military friendly location. read more

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It's a mile of I-64. Stopping here early for breakfast. Used the app for a bogo breakfast egg and sausage biscuit. It was made fresh with a precooked fried egg. Drive through service was fast read more

Slow every time. Twice got up to the drive thru line to find out they were cash only. Often sit at the speaker box for a long time with nothing being said to me. Overall I avoid this location. read more

There was a hair in my burger! It was not mine because for one I'm bald and two it's a long curly hair!! read more

Wendy's - A burger that had a hair in it! - Burgers Near Me - Shelbyville, Kentucky

On nearly every visit, you're met at the window with "we are only accepting cash" even if you intend to use cash it's guaranteed that something you order will not be available...and all these people are absolutely the most rude people in the industry read more

AWFUL! Crewmembers are sullen, cheerless, and could care less. Another proof that customer service died. Ordered a medium fry and a medium coat through the drive-thru, waited in line for almost 10 minutes. So much for fast food. read more

Going to give this team props. We went here at almost 9:30 PM on New Year's Day. We ordered a Single with no mayo, a Biggie Bag, and a loaded baked potato. The gentlewoman taking our order apologized that they were out of potatoes, having sold over 75 during the last hour and a half and suggested the Baconator Fries as a substitute. We said sure. A few minutes later after we pulled up to the window, we received our order. Then we were asked if we were the ones wanting a baked potato. We said yes and they handed us one for no further cost. We got home and discovered we lacked butter and sour cream for the potato. A quick trip back and we had both condiments and a small chili. No charge. Those folks seemed almost dead on their feet, so treat them well. Now, I do not know if they give out discounts or freebies to one special group or another. But, if that is a dealbreaker, either grow up or stay home. Restaurants live by extremely thin margins, show some respect for their hard work and tip big. read more

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I swore I'd never go back here but when we saw that the place had gone from never having any customers to completely jam packed, we had to pop in and see what was going on and... oh my! This location has been completely overhauled... goodbye 1980s! Seems like they overhauled the staff too, which was VERY much needed after our last experience! The place was clean, well lit, and the employees were not only extremely attentive but seemed (gasp) almost happy! The food was much better and the service was unexpectedly good. We've gone in a few more times and the place is always jumping. Don't try to get in on a Sunday afternoon! read more

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This Wendy's has definitely IMPROVED so much in the past few months! It used to be the worst ever (as in we witnessed two employees get in a fight behind the counter not to mention. They never got our order correct) but now everyone is so nice and it's a lot better!!! read more

First of all, they say they're open until midnight 7 nights a week. They are not. Then when I place an order on the Wendy's app and pull up to the drive-thru at 11:15 pm on Saturday, April 20th (after Thunder Over Louisville) nobody answers at all. I drive around to the window and see people still in there but no one comes to the window. So I knock on the window, I'm still ignored. I knock louder and a couple of teenagers yell for someone. Then a large, pink-haired man comes to the window yelling "we're closed" at me. I said "I've place an order that I've been charged for because it says you're still open" he answers with an excuse that he's worked for 18 days in a row and he's tired. This shouldn't be my problem. Then because he's snapping at me I ask him what his name is; he says "don't worry about it!" Then he slams the window closed and calls me a bitch as he walks away. So by now I'm quite upset and I hollered "hey, pink hair (since he wouldn't give me his name) come back here!" We yelled "f*** you" a couple of times back and forth. He disappeared around the corner and I left. This jerk shouldn't be working with the public. I've never been treated this way at ANY fast food restaurant. I'm hoping this review is read by his boss and Mr. Pink Hair (Remember, he wouldn't give me his name. Otherwise I'd use it.) gets fired. I couldn't tell you about the food because I didn't get any that night. But if I decide to go back in the future and he's still working there I'll leave. Truthfully, I most likely will never go there again. read more

food was good and hot and came out quick but only because they gave me what was already made and completely wrong from what I ordered

ridiculously slow, never open, seriously took 5 minute sitting at the speaker to be spoken to. waited in a 3 car line for 20 minutes only stayed because i had a mobile order. read more

literally the worst fast food store you can go to the staff. Here is so rude and the place is filthy. Do not order especially at night because the employees just sit around and close the store early and do not take your order. They close at 12 but they stop making orders around 10 and they just sit around in the lobby and if you do order from this place half of your stuff will be missing and disgusting. The employees are just very rude. I have truly never been to a restaurant this filthy. read more

Lobby was really dirty. Staff were rude to us and acted like we were from a different planet

I got the 20 PC Spicy nugget meal, with a drink on the side. (Ghost Pepper Ranch & Barbeque Sauc)The food was as expected and delicious. It was lunch time and fairly busy in side. The staff would come and take 1 persons order then go back and continue to work as the rest of us wait to place orders. Seemed like we weren't a priority for the staff. Need to have someone running the front counter all the time especially when it's that busy in the front. read more

The drive through is SLOW. Waited about 10 minutes before getting to order. Now, I had time or I would have left (killing time before going to airport). Read the reviews - instantly worried about my choice. Customer service was polite. Slow, but polite. Nothing above or beyond. Now the food. Blech. New bacon jalapeño chicken - bacon and chicken dry and over cooked. Cheese only in a half. Ate half not worth the calories. read more

Went there Saturday AM 5-23-2020. Drive thru. Waited 5 minutes and no one asked for order. Honked horn and shouted to no avail. Finally I drove to the "pay" window. Same thing. I could see people moving around but no one came. Honked horn still nothing. Again after 5-6 minutes a man motioned for me to drive forward to the pickup window. A really big guy tried to hand me the order for the folks behind me. I told him no one took my order. He repeated, "no one took your order?" Right! Takes my order then returns and asked if I wan bacon or sausage. Sausage I said. Shortly a woman came and said she will take my order. I told her a man had taken it. "Oh, do you want bacon or sausage?" My God! Brings order. I looked and no receipt. I asked her for a receipt. Printer is not working! ! ! ! Forget it Wendy's read more

Claim to close at midnight , employees stop working at 10. Don't place a mobile order , you won't get it

It's that time of year that I tend to over extend myself with errands. That's o.k. though because it makes a good reason to try out all the local fast food restaurants drive thrus. So yesterday was one of those days. Make a stop at the local high school to drop off clothes, pick up a $5. gift for my husbands work exchange party, get my hair cut, stop at the dollar store for wrapping paper and head out of town for a doctors appointment. Thanks goodness I drove past Wendy's and saw their big sign for 9 items that only cost 99 cents. That's all it took to make me realize I had skipped breakfast and needed some lunch. Five minutes in the drive thru (which had a line long enough I thought it might take 20 minutes) and $3. plus tax and I was headed on my way with a burger, fries and a drink. NO MORE HUNGER PAINS. Thanks for the speedy service. read more

Sad to say, if you care about COVID, avoid this place like the plague. Food workers were unmasked or using masks as chin guards. See sample photos. In fact, EVERY worker I saw through the front Windows was ignoring mask safety. I've lost a close family friend and a cousin to COVID so far. It's no joke. Hoping management sees this review and fixes the problem. Even if you think masks don't work (the latest science proves otherwise), ignoring public perception is dangerous if you want to stay profitable. Reputation lasts long after the pandemic. Train your managers, check on your people from time to time, and people will appreciate the discipline. If your crew won't take the time to pull up their masks, will they care enough to wash their hands? read more

Wendy's - Masks are not chin guards. Poor COVID-19 safety, beware. - Burgers Near Me - Shelbyville, Kentucky

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Discusting, the trash overflowed, flies everywhere, pee on the floor near the bathroom, pee on the floor in the bathroom, staff was being lazy. The food was not very good, I lost my appetite. The place is an absolute dump. read more

Best wendys I had in years. Kentucky wendys just slaps a lil different. Cheese was fully melted, hot fries.. hot buns.

Walkout! WoW! As insanely great as the Wendy's in Lagrange Ky is so much so that they received the best of oldham co award..... today we met the polar opposite in shelbyville. If you Read my yelps the one red flag is (Is it full?) especially around lunch or dinner. Read other yelps warning us but I got to try it. Old building but won't hold that against them however the employees of this Wendy's are destroying it. Unfriendly ...the cashier actually walked away and went in back. As we left the guy cooking fries walked out back to smoke I assume. The others were unmotivated to help ...one of the other customers of which there were 3 sets( one set was a bald guy openly groping his girlfriend behind us and I don't know if they were waiting for good ? Or the girl worked there & was on a break? Or what but I had my 10 year old and 15 year old daughters with me I felt uneasy) who's order was wrong was treated as a afterthought which made me turn to my daughters and say let's go!. Anyway the trash hadn't been changed for awhile cause it stunk bad enough that at three feet away you could smell it.! Dirty, empty, unhappy employees who could care less. read more

Wendy's - a car parked in front of a wendy's sign - Burgers Near Me - Shelbyville, Kentucky

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Literally the worst run Wendy's ever! Pull up to the drive thru, because the dining room still isn't open, we were car 3 in line. Took the order pretty quick, then we sit! Finally pulled up to the first window and the cashier is sitting on the window sill with her legs propped up on the cash register, not wearing anything that says Wendy's at all. Looks real professional!!!! Takes our money and we sit again before getting to the second window, where we sit for another 10 minutes. My wife finally gets her food, the soda is literally 2/3 full of ice, the burger looks like it was made in the morning, and the small fry was half full. 9.54 for a freaking double with cheese, small fry and coke. Service sucks! Prices are crazy (thanks Joe Biden), and the quality is terrible! Would not recommend, go down the street to McDonalds, Arby's, Burger King, or Bojangles. read more

I got a Frosty there today. The young blond guy with the man bun who was working the counter was so friendly today. I love this Wendy's because of him. read more

The website states they're open until 10:00 PM, Google states they're open till 8:00 PM. I drive up at 7:37 PM and a sign is posted on the drive-thru "Sorry we are closed." So I couldn't tell you when they actually close. I understand there's a staffing shortage right now as I am General Manager for a restaurant chain but this is ridiculous! read more

yall always out of EVERYTHING and shit is never good, i got handed a lukewarm lemonade today and every time ive been in the past 6 months the service has always sucked, something is always left out not to mention the horrid state of the bathrooms. do better. read more

At 9:15pm we waited 2o minutes- finally got to the window only to wait another 7 minutes THEN handed the wrong order. Waited at least another 5 minutes only to get a salad with no dressing and a burger that was completely wrong! Don't waste your time or $$ going here. read more

This was the most disgusting and unsanitary restaurant I've ever been to. Walk in and already you can see an overflowing trash can and literal swarms of flies distributed throughout the whole restaurant. The service was irresponsive to simple tasks like again taking out the trash or even keeping the floors and bathroom clean. Not only that, the drinking fountain machine was almost completely out of drinks, around the machine was wet everywhere, the paper straw wrappers were nearly soaked in fountain drinks. When we went to the counter for our food, we had to swat the flys out of our food while they kept adding the rest of our meal to our tray. The bathrooms were horrendous, pee all over the floor with flies everywhere. Due to the quality of the restaurant we left as soon as we finished our food, which surprisingly wasn't too bad. Though If I could this restaurant 0 stars I would; I wouldn't recommend anyone going here to have food or a quick pit stop. read more

Went there and got food for my boyfriend, brother and myself, ordered our food, got our food and it was all COLD. Not to mention the fact that they didn't even get our order right. read more

All I have to say is, if you go through the drive-thru check your bag before you leave. And if you order your food with particular toppings, check your food before you leave the drive-thru. They get it wrong all the time, every time, no matter who is serving you I don't know why I even went through there as many times as I did, even when I know about their problems. I think it's only because I like their Frosty's. Wendy's used to have good burgers, but now their dry.. read more

it's currently 8:47pm and I have been sitting in the short line since 8. Still have not made it to the window to get my order taken. ridiculous read more

eh? very average, poor service. The bathroom was in such a state of disrepair, I could hardly scale the wall of toilet paper to get how out. Gross gross read more

Well...I don't even know where to begin. First off the cashier had no idea what she was doing. She ended up taking 7 minutes on an order in front of me. Then when it was finally my turn, and I asked for my strawberry lemonade. She proceeded to tell me that they were all out of cups, when I could see a whole stack behind her. Then after me telling her that. And her completing my order, she decides now is the time to tell me they are all out of the dressing for my salad and proceed my recommend a "light ranch" which isn't really even ranch. It is a slightly flavored version of water, who really wants to eat that? Well I learned the hard way...gross. So I decided to pack up my food from this measly chain fast food restaurant and go to the next best thing. McDonald's...have a great time Wendy's. read more

I used to work here, about 2 years ago, no I"M NOT DISGRUNTLED, I promise, when i worked there Tom was the only GM there, they now have two CO-GM's and Tom, and another guy, which I'm pretty sure is the District Managers son. Anyway when I worked there everything was great I would have put it up at a 4 for a fast food restaurant, It had its complaints like any other quick service food restaurant does. Anyhow, last time I went with my girlfriend, her 2 girls and me, It was awful. The Jr. Chicken sandwich is one of the easist sandwiches to make, but they even screwed that up, using old chicken and even using the wrong chicken on most of our sandwiches. Now I want to say you would think the premium chicken would be even better than the cheap, value chicken, however you would be wrong again as was I. Very disappointed, to say the least, and if you doubt my opinion, go ahead go there try for yourself. I nor will anybody else in the car that day be back. Infact the very mention of Wendy's in the car or anywhere else gets me scoffed at. read more

I like Wendy's food and a lot of times will go to this location for lunch. Unfortunately, their staff does not seem to have it all together. A few times they have forgotten some of my order or got my drink wrong. I have also had two occasions when my change was wrong, and the ladies working there are often rude. There is one older gentleman that works the drive-thru sometimes and he has a very pleasant attitude. The only reason I give this place 2 stars is because I like the food. The managers really need to speak their employees about being courteous. read more