The employees are too busy talking and hanging out with visitors to prepare the orders and leave folks sitting at the front of the store waiting to have their orders taken. There seem to only be a couple of folks that are actually aware they are supposed to be working. The rest are just hanging out. There are currently 2 people waiting to get orders take. And another two waiting to pick up to go orders that are showing finished but aren't started in my case. And as I sit and wait another employee walks out to take a break. read more

The food was okay but the staff were rude. They had an attitude towards us and took us over 10 mins to get our food. I do not recommend them and to go somewhere else. read more

Unbelievably slow and rude staff. Customers standing at the register for 10 minutes and not even a hello. Staff wandering all over the line trying to take care of DoorDash and Drive-thru. Avoid the dining room like the plague. read more

We ordered our food via there Ai Drive thru service which I thought was cool. It took them 15 minutes to get out food and when we got it, it tastes as if it's been sitting all day. The fries were old and almost cold. I would've ask for more fries but that probably would've took them 40 minutes. read more

best bojangles staff from any location I have ever been too. The service was great and made sure the food was the best quality to be served. the food came out in no time. highly recommend read more

Customer service is great but the BOH needs to get it together. there should be no reason as to why I'm waiting over 20 minutes for food when the dining area and drive thru is not active. Yall are fast to take money but not fast at making sure food is prepped and cooked for customers? This is more ghetto than KFC. read more

It was okay Me and my friends went to bojangles and all I got was a med fries and they didn't give it to me:( I went inside and they gave me a small:( read more

How y'all ain't got NO straws, NO napkins an NO lids? This jus dont make no sense!! The big black dude charged me extra when it comes with my Combo!!!!! I wasnt bout to sit there an argue wit him about it no more, I had done told him twice already an had enough of the bullshiii! Y'all need to hire better employees, it be the same everywhere now days though. read more

Bojangles - They service suck here! - Fast Food Near Me - Monroe, North Carolina

I've came to this restaurant for breakfast for the past two weeks and a total of five times and I had noticed that they are always friendly my first time going. I thought perhaps maybe this was a one day positive day but I can see today that it's always positive the energy is always positive. The service is always friendly. The food is always out on time which is really good when on the way to work. I normally don't write fast food restaurants for the fact that you get what you pay for when it comes to fast food most of the time so I don't like to ever come here to complain. However, this is some of the best service I've witnessed in years of going to fast food, just based off efficiency and friendliness. read more

roll up just before 10. Parking lot is full. 1 car has moved on past the intercom in the drive thru...we are ready to order and worker says we are not serving the drive through. would you like to come in? Quality and Service with this location has gone in the dumper. we just come from Urgent Care to get something to take with meds. if ur committed to not taking drive thru orders put a sign on the speaker. it just looks like there is no manager on duty so workers do what they want to do. No Darl'n I am in the drive thru because I don't want to go in... read more

They gave me the smallest tenders ever. I paid way too much for what I got. Service horrible. read more

Bojangles - One of the "tenders" - Fast Food Near Me - Monroe, North Carolina

Usually this place is fair we stopped going here because lack of service but decided to give it a try again. My fiancé ordered a sausage gravy meal this morning to find a earring back in his food... we were so disgusted we didn't care to even talk to a manager and last time comming...This place has went down hill fast. read more

Bojangles - Earring back that was dug out from the food. - Fast Food Near Me - Monroe, North Carolina

Today at around 5:30 my family and I came in to eat, but were completely ignored by not one, but two different employees (a male and a female). Both saw us! The female was looking right at us and made a very irritated face so we left after about 5 minutes of being ignored and glared at. NO ONE wants to work (thank you COVID!) but there is no wondering why you have a single star rating!! We will not be back, and I promise you that you guys just lost many other customers since my wife works right across the street at the hospital read more

food was amazing. Chicken tenders were perfect size fries were perfectly season Service was great. There was great biscuits, and they were fresh. read more

Stopped by around 11:30 am , ordered the two count bo berry biscuits, and two of the two piece leg and thigh , the biscuits were hard as can be, and the chicken had a strange taste to it . The next morning my husband, myself and my son , all felt very sick . So I believe the food weren't fresh at all!!! Very disappointed read more

Recently when I have gone to BoJangles on E Roosevelt Blvd. I have not been very unsatisfied with the service. Tonight there were no Bo Rounds or diet pepsi. I also ordered a chicken biscuit which I had wait almost 10 minutes to get. This BoJangles is across the street from our hospital. This service is not what it should be especially for the location of the store. I also go to this location on Sunday mornings. The service is much different at that time. I always get hot food quickly with no problems. Do you think if could be the staff or lack there of that makes the difference? The first problem needs to be addresses ASAP don't you think? read more

While we were at the drive thru ordering they kept repeating back the wrong order back to us, so as we understood that sometimes u can't hear through the drive thru we just agreed with the order they said and they told us to pull forward. when we were at the window to pay the lady was sitting there staring at are car at us through the window for a good minute and finally opens it and says "sorry i was daydreaming" we then get our food at the next window and hand it to us and walk away without saying a word. what an experience. read more

Very rude staff and gave us tiny tenders. Never coming back to this place to see these people.

The wait time is very long and olmost half of the order is right the rest is not even close to correct

If if they had a negative rating I would have given it! I did a curbside order at 10:33AM on Sunday to be picked up at 11:55am. That is an hour and half for them to get this order ready of 220 piece family buckets. When I got in there at noon 12:00 PM this order was not ready!!!! I walked in and asked where my order was. I had a manager yell at me and say I am under Staffing know your order is not ready then I spoke with another gentleman in line while he was waiting. He had been waiting 30 minutes for two piece chicken meal. As I was speaking with him that was a little short girl with glasses behind the counter that came up made a face is it? What is the problem? I said yall had an hour and a half to get my order ready and it's not ready. Some other girl said off waiting on chicken she's just waiting on chicken. after that, I was pretty mad. Then they proceeded to serve 25 people while I'm waiting for 27 additional minutes to get my order to go to my family reunion an hour away. And our lunch for the family reunion was at 1:15 pm! I have proceeded to put in a survey & call customer service. When I finally got to Bojangles Customer service they informed me that this facility if that's what you wanna call, was privately owned. Therefore, they could not help me. I have also put on Facebook in messenger that I wanted a manager to call me. That was on Monday. It is now Thursday and I have not heard from anyone. So do yourself a favor and find another Bojangles cause this one is awful. read more

Horrible service! Take the extra time and go to the other bojangles on the hilltop. Every time I go here I get the wrong order. I waited in line for 15 min this morning only to get home and my order was wrong. I should have checked before I left but isn't it their job to make sure I have the correct order? Do not waste your time or money at this restaurant! read more

Terrible Food and Customer service the lady taking the drive through order is so blatantly disrespectful and it's disgusting

i literally made an account to talk about how shit this service was. i'm never going back to this location again- it took 8 minutes for me to get my order taken and when i got to the window i saw that the reason was because the girl at the window was on her phone just ignoring the customers. and the manager was right there and did nothing. then i finally get my phone and waited another minute before they realized i was still at the window because i didn't get the full order. so i get the rest and leave and i get this old add piece of chicken that looks like it would kill me if i ate it. it wasn't even hot let alone warm. read more

Bojangles - a hand holding a fried chicken sandwich - Fast Food Near Me - Monroe, North Carolina

See all

I'd give them less stars if I could. I'm disgusted with the service. The cashier was very rude. She checked us out with her blue food gloves, handled cash with it and then proceeded to touch our bo-rounds with the same gloves. Yum read more

drive-thru coster service its non-existent. people at the drive-thru not polite and no manners at all.

The food is the usual fare. The poor rating is due to the very unclean restrooms. Both men and women restrooms were just plain dirty. There was no soap available to wash with. I wonder where staff wash their hands read more

The reviews say everything they need to about this place! Nobody wants to work anymore as is everywhere these days! We have came by twice at 6:00 pm and they closed early, because well... the employees are basically allowed to do whatever they want to and know they can't be replaced. We stood in line for 20 minutes with no one waiting on us someone walked over, where they all stood chit-chatting, to ask if they were going to come take our orders, finally they did (no wonder the drive-thru line had 9 cars waiting). The cashier had a major attitude and kept rolling her eyes at everybody, she had absolutely NO common sense and kept asking everyone insignificant questions so they were therefore, S L O W!!!! No one can be bothered to clean the dining room, because that would require actually them WORKING and then they'd all have to put their cellphones down! (Crying Shame!). All of the tables and chairs were FILTHY so we opted to eat at home. The Tea tasted like pure sugar and was Moldy! We won't be coming back!!! read more

This bojangles is the best to go to if you like your order wrong EVERY SINGLE TIME!!! This morning i asked for 1 bacon egg and cheese biscuit and i got a steak biscuit?? and it was on my order even though i directly said bacon and egg absolutely horrible service! wish i could do 0 star read more

At 12:15 today they were out of most of their items on the menu. The floors were slick from being mopped with greasy mop water. The manager was to busy talking than being a manager. The girl at the register had a BAD NOT CARING ATTITUDE. My last eating there. read more

The cashier should not go from handling dirty money to serving you you food without washing their hands. This happens at Bojangles in other locations all the time. Very poor sanitation practice read more