Wow! Positively the worst service ever! Saturday am & the drive thru was around the building so I went in, thinking that would be faster. Boy, was I Wrong!!! 1 cashier & already 7 people sitting at tables WAITING for food. 4 people in line in front of me. (I hate to have to make this distinction, but I do: 2 of those people we're African American.) looks like there were 7 people working the line so one would assume they should be able to keep up. Don't be fooled, they can't keep up. 5 more people come in and order yet nobody has received any food????? (2 more of those were African American) Finally, 1 large order come out, then one more. Then it really goes bad..... 1 customer asks for a refund after they had spilled his water on him and the floor and his wife saw how many were waiting they wanted out.... Me too at this point. Another gentleman saw how many were waiting and asked for a refund, then the cashier came in the lobby and asked for all of our receipts!!!! Why, was never explained. However, after having spent 30 min in this lobby waiting for 3 biscuits I was curious how this would play out. Never would I have imagined that all 4 of the African Americans would get their orders first. I'm not angry, but it was very Telling about your staff. Your business here is new in Clemmons and your competition here is great. BTW, as I was leaving the spilled water was still all over the floor in front of the register. I'm not sure you can afford to have people waiting inside for 30 minutes for 3 biscuits for very long! Why, you ask.... Here's a few reasons
1. This is a small community that eats out a lot, but they don't WAIT WELL!
2. They have long memories of poor service and you are far from the only game in town.
3. We read restaurant reviews and make decisions accordingly.
And of course, there's the old customer service quotient: A happy customer tells 1-2 people about their experience while an Unhappy customer tells 18-20. This review is my second today so far. I won't be back. Biscuitville is better anyway and NC owned. So, if I have to wait I might as well support a family owned business that closes their lobby when they don't have the staff to operate both Lobby & drive thru. Something you might want to consider! read more