I would definitely recommend this place. Having a radiologist in the room during your exam and not…read morebehind a computer screen was SUPER helpful for why I went there. Having someone to openly discuss care with (even though my regular OBGYN wrote the referral) was a game changer. Yes, the parking was strange. Yes, the party happening between my legs in stirrups with 3 people was... different. But truly having a dialogue with medical professionals in that situation really made all the difference. I left with answers and feeling confident as to how he got those answers in real time.

I went for an abdomen ultrasound and got a callback from Dr Raman in next couple hours discussing…read moreabout my reports. Dr Raman is very knowledgeable, expert and very importantly, empathetic and listened to all my concerns and replied to everything to my satisfaction. I have never seen this level of treatment anywhere else. Staff is nice and listen to concerns faced and do due diligence in their work. They truly care about their patients. I will consider going there again and also recommend to others for their radiology tests.

This is my 4th MRI scan and wow, what a different experience this was. My previous experiences were…read moreterrifying, I was not even aware I was claustrophobic until I got into an MRI for the first time. SimonMed was a totally different experience. They have a wider machine, and it is newer and faster than the ones I was previously in. My cervical spine scan finished in 8 minutes!! All the stuff is super friendly and welcoming. Hana, the MRI technician knew about my fears, and kept taking to me during the scan to calm me down, told me how many minutes were left, and that helped reduced the anxiety. And on top of that, they have a special device they install over your head with a mirror at 45 degrees that lets you see the room even when your head is facing up. That is a game changer for claustrophobia. If I ever needed an MRI again, there is no where else I would go, only SimonMed Los Gatos from now on.

I'll give two stars for the front desk staff at both the Castroy Valley, and Los Gatos (Bascom)…read morelocations. I can't review the back office people or the procedures because the disaster that is their off-shore scheduling call center, has prevented me from getting a much-needed (injury related,) X-ray. My advice to people who can choose an imaging provider, avoid any of them that are owned by private equity. Simonmed was bought out by private equity in 2021. It shows. Reading other reviews, I'm not the only one that has had horrific interactions with your overseas call centers. Try as they might, the friendly folks working overnight across the globe, know nothing about where things are located. And the worst thing is that in my recent calls, I was "promised" that the x-ray services were available on a walk-in basis in two different locations. For the first one, they had the days wrong, and in fact, the private equity cash cow didn't deem in a big enough return to staff and x-ray tech for more than 8 hours a WEEK, and I was given the wrong days. The second call? The scheduler promised me that they took "walk in xrays 5 days a week," they were literally reading it off a website. After my first 2 hours driving debacle, I drove almost another 2 hours to find out that "they haven't had x-ray techs at this location for a long time." And was told to try another location next week. I was given the "local"number, but as it was for the other ones, that "LOCAL"number goes to India. Private equity has NO place in healthcare. This has been a painful disaster... I can imagine when I drive to the 3rd location on Monday, and other 2 hour round trip, I'll find out that they don't offer x-rays, either.

The front desk people were pleasant and helpful. The…read moreultrasound specialist also was pleasant and thorough, maintaining her pleasant attitude as she described what the imaging in this area was able to accomplish. She continued the discussion while I cleaned up and then dressed afterwards. The report was ready on line the next morning.

I am super claustrophobic and anxious, so I was very nervous about going in to get an MRI. Maria…read moremade me feel so at ease, and when I freaked out and asked to get taken out of the machine she just talked to me and let me take a couple of breaths before starting again. I really appreciate how patient she was with me, she made my whole experience not as scary as I had pictured it. THANK YOU.

I had Susan do an ultrasound on me to see the gender of my baby. I was amazed at how the imaging…read morelooked, and he was perfect. It's amazing to see such technology compared to what it used to be. She took her time and was very patient. There was no rush to get me out. She showed a lot of love I was also given a stuffed animal with a heartbeat from the baby. I was given lots of goodies and samples. I highly recommend this business. If you ever need someone to do an ultrasound on you I highly recommend Susan.

Coming here was soooo worth it!!! I had to drive a hour away, and even though my baby was being…read morecomplicated they took their time to help me readjust as much as the baby would move and I got some amazing pictures. This is my second child the first one I had to come back but eventually I got some amazing pictures and video I heard the heartbeat and put it into a money stuffed animal and overall I recommend this place. They are patient, kind and understanding in all situations.

I just got off the phone and spoke with Paul and overall I'm going to give him a high 5, or 100…read morefor his quality of care and overall his patient and great customer service. Thank you Paul.

The visit went fine. Doctor was patient and really paid attention while I explained my symptoms…read more They offered a few suggestions and explained what might be causing the issue. Front desk was friendly too. Felt comfortable asking questions and got clear answers without pressure.

This was my first time visiting this office and meeting Dr. Patel after being referred for…read moreadditional ultrasound testing. From the moment she walked into the room, she was incredibly kind, knowledgeable, friendly, and reassuring. She immediately made me feel comfortable and at ease. The receptionist was also so sweet, welcoming, and very helpful throughout my visit. Thank you all so much for such a wonderful experience.

Dr. Patel and her imaging techs are wonderful. Easy to talk to, very thorough, and I feel very…read moreconfident in the quality of their care. I think a few areas of opportunity could include: - An easier scheduling system. It's difficult to check on when your next appointment is (if you lost the written card) and moving appointments involve pushing the date out pretty far. I don't know how hard it would be to implement an online system for this, but it could be nice to improve. - The office staff has always been warm and friendly with me, but they do seem fairly busy. It would be helpful for them to provide a little more verbal guidance between transitions in the appointment and to check in occasionally if the wait is longer than expected. All that said, I'm more concerned with the imaging quality and evaluation being top notch -- which from what I can tell, it is. The office itself is older, but comfortable, and the customer service processes are not tech-forward or slick, but work well enough.

I was having a constellation of symptoms for upwards to 15 years that were further exacerbated…read moreafter the "stay at home" order during Covid. As my conditions got worse to the point they were debilitating, we finally started looking to the environment we were living and found that i was suffering from mold toxicity. After seeing 40+ practitioners, I felt defeated as not many people have the knowledge to treat this. I was so depressed that I was becoming suicidal as everything felt hopeless until the day I met Dr Soni. Within weeks of starting the first regimen she had me on, I started having some relief of my symptoms. It's definitely been a journey but worth every penny. Dr Soni and her assistant, Amita, have given care incomparable to anything else I've ever experienced, and I've seen every kind of specialist. I will be forever grateful as they gave me my life back.

I have been working with Dr. Soni for almost two years now and it has been life changing. She is…read moreincredibly kind, skilled and attentive to helping me address my health goals and I perhaps for the first time in working with her have felt hopeful about my health. With her years of experience and expertise, alongside tailored testing, she has helped me address a variety of challenges related to endometriosis, gut health and hormones. I highly recommend people work with her if they want to actually see a difference in their health and feel truly supported and listened to in the process.

Let's start with the scheduling process. This is outside the scope of the Santa Clara office but…read moreit's still on them. 2 different appointments and both were messed up by being scheduled at this location. The first was not their problem but the second? I got reminders multiple times including the day of and I show up and they've removed me from the schedule without any notification. When I showed that I had multiple calls from the simonmed confirming the appointment but zero from anyone canceling the appointment the front desk person said that the tech wouldn't have made a note unless she actually had called me. The scheduling process is a joke as the call center all appointments go to is completely overworked and the AI/automation is ridiculous. If an order goes to Simonmed you'll get automated calls and messages non-stop and if you answer the phone it will put you on hold and then a human will answer you and say something thanking you for calling them. None of their data is accurate or connected so when it came to scheduling my MRI and verifying the specs at first the individual claimed that I was calling the wrong imaging company even though the automation had verified my details already. For the MRI, the guy was kind and helped me get my appointment rescheduled to the right location. For this second appointment, the ultrasound the receptionist was not good and it's the second time that the system failed and the people made a decision without ensuring I was informed to cancel my appointment and they did it in a way that didn't fix the automation. In this case and the reason I'm reviewing is the experience was so poor and I felt like I was getting blamed for showing up. Apparently a Muscular skeletal ultrasound is something that 'only a guy in Gilroy who is not on the schedule in Gilroy can do but they aren't sure about it'. See attached reminders I received in email and text. As others have mentioned the office itself seems pretty rundown. I don't know about the quality of the machines since I failed to receive the booked service. The MRI guy seemed nice. They will try to upsell AI analysis automatically so be prepared to override that and decline it as insurance probably does NOT cover that and will make your bill more expensive. (On the mri appointment I was quoted something that didn't match and I declined and then was told that they didn't have availability of the machine to do the MRI anyways )

Avoid SimonMed for any imaging needs because:…read more 1) They randomly reschedule patients appts without contacting the patients first. They reschedule as they wish for their own convenience. 2) They don't respect patients time. They assume patients can come to appts whenever their appts are rescheduled to. 3) They don't value you as their patients Details: I have my two back-to-back imaging orders scheduled, so I don't need to go there twice separately. Called SimonMed twice in a week to re-confirm my appts were all set. Suddenly I received a text saying that one of my appts was rescheduled out of nowhere (WITHOUT MY CONSENT). I called to find out what happened. They said their tech needs to go on a break. With that "unauthorized" change, my appts are no longer back-to-back. I was told they would not reschedule my appt again without my knowledge. I tolerated it and kept the appts. Within a few days later, I received a text saying one of my appts got rescheduled again and WITHOUT MY CONSENT. I called and the phone agent had no idea why. I asked to escalate, however, the phone agents are all in Philippines and they have no access to escalate to the local facilities in the US. To be fair, the phone agents in the Call Center were friendly, however, they didn't know why and had no control when the appts were rescheduled locally within the US facilities. All they were able to offer me was to reschedule my appts to another day , but they couldn't guaranteed that the appt won't be rescheduled somehow. This is RIDICULOUS & UNACCEPTABLE! They can't just reschedule our appts on their own and think we can go for the appts whenever they want us. Originally, I hesitated to schedule with SimonMed due to my poor experience with them a couple years ago at the Redwood City location (check Google Review for details). Due to insurance's high recommendation and SimonMed is in-network, I followed the process and thought I would give them another chance. Oh boy, that's a mistake and they repeatedly treat us poorly with all these incidents. In addition, I checked the cost and the estimated amount I received from SimonMed is 1/3 higher than other in-network facilities I checked. In short, don't recommend SimonMed. It usually isn't the only in-network provider. Check with your insurance for other in-network facilities and go elsewhere. Tips: if you pay out of your own pocket, make sure to check the cost ahead of time before the service is done. Don't let SimonMed disrespect your time and also take advantage of you financially.

We cannot recommend Lance highly enough. After receiving a concerning prenatal screening result, we…read morewere anxious and hoping to get answers as soon as possible. Lance was able to accommodate us with a next-day appointment, for which we were incredibly grateful. From the moment we arrived, Lance was warm, welcoming, and immediately put us at ease. The setup was excellent, with a clear view of the ultrasound imaging, and he took care to make sure I was comfortable throughout the examination. What stood out most was his patience and thoroughness. He took his time, carefully examining our baby and explaining what we were seeing on the screen every step of the way. His extensive experience and expertise were immediately apparent, both in how carefully he conducted the examination and how clearly he explained his findings. As he identified reassuring signs, he shared them with us, helping us better understand what he was looking for and what those findings meant. We never felt rushed, and he welcomed our questions throughout. What could have been an overwhelming experience became one in which we felt genuinely cared for, informed, and reassured. We are so grateful for his kindness, professionalism, and expertise during a stressful time.

OMG, Lance is a true angel! He waited for us and stayed open late on a Saturday because we were…read moreworried we might be having a miscarriage, and he genuinely wanted to help give us some peace of mind. He really knows what he's doing, too. I was initially a little nervous about seeing a male ultrasound technician, but he made the entire experience so comfortable and reassuring. Such a kind, caring person. We're incredibly grateful! There were literally no other options available on a Saturday in the whole Bay Area and I'm so glad we ended up here!

If you go as a "walk in" you will need to have a physical insurance card. I had a copy of it on my…read morephone, so I had to go home and make an appt. online instead of signing in as a "walk in." This place is located on Bird/Lincoln, next to Casa Villa. There are 2 kiosks and chairs in the waiting room. If you need help, you will have to knock on the door but unsure if phlebotomists can help as they are w/ patients in the back. I was called up on time. You'd be escorted to a room where you would need to confirm the information they have in their system. They will also need to see your ID as well. I requested lab work since I have not had a physical in over 5 years. Tram, the phlebotomist used the smallest needle (the butterfly) after I informed her that it's tricky to draw blood from me due to my heavy scar tissues / skin grafts. Thankfully she was able to get some blood out of me after just 1 unsuccessful poke. She is soft-spoken, thorough, and tried her best to be gentle. I don't have any issues w/ this place. Glad I went after holding onto the lab paperwork for about 6 months. I was lagging big time simply because I was lazy. Oh yeah, not sure what gets charged or I guess it depends on your insurance coverage. I had to pay $6. Not sure if they accept cash, but they take cards.

I had a blood draw today and noticed the lab tech opened a draw got the vials but didn't put labels…read morewith my name on it. When I asked about this she said she had to manually do it. I should have waited for her to do it in front of me but I didn't my bad. She also told me she would take 3 extra vials to make sure she has enough blood for some of the test. I am very concerned since I know legally they are suppose to show you your name on the vial. Also people were dropping of their urine samples next to me in little shelf on the wall. Like entering in the room I was in and putting there pee there. This also seems like a violation of something. I don't know how to find a managers name to call and check on this.