I would definitely recommend this place. Having a radiologist in the room during your exam and not…read morebehind a computer screen was SUPER helpful for why I went there. Having someone to openly discuss care with (even though my regular OBGYN wrote the referral) was a game changer. Yes, the parking was strange. Yes, the party happening between my legs in stirrups with 3 people was... different. But truly having a dialogue with medical professionals in that situation really made all the difference. I left with answers and feeling confident as to how he got those answers in real time.

I went for an abdomen ultrasound and got a callback from Dr Raman in next couple hours discussing…read moreabout my reports. Dr Raman is very knowledgeable, expert and very importantly, empathetic and listened to all my concerns and replied to everything to my satisfaction. I have never seen this level of treatment anywhere else. Staff is nice and listen to concerns faced and do due diligence in their work. They truly care about their patients. I will consider going there again and also recommend to others for their radiology tests.

There was a breakdown in the pre-appointment process. While my initial submission was missing a…read morediagnostic code, this was not flagged to me in advance. Instead, I was only informed upon arrival, which created avoidable delays. At that point, I immediately provided the complete order from Stanford via the patient portal. However, staff asked for a paper copy (non-existent as this was ordered via virtual visit) and proceeded to seek verbal confirmation from Stanford, which did not seem necessary given the complete documentation available. As a result, the visit took approximately twice as long as expected. Additionally, I was asked for clinical details (cholesterol, family history) prior to the CAC without explanation, which felt outside the scope of the imaging. Suggested improvements: * Proactively review and flag incomplete documentation prior to the appointment * Accept digital physician orders from established systems (e.g., Stanford portal) without requiring redundant paper copies or verbal confirmation * Limit or clearly explain non-essential patient questions These changes would significantly improve efficiency and patient experience.

I'll give two stars for the front desk staff at both the Castroy Valley, and Los Gatos (Bascom)…read morelocations. I can't review the back office people or the procedures because the disaster that is their off-shore scheduling call center, has prevented me from getting a much-needed (injury related,) X-ray. My advice to people who can choose an imaging provider, avoid any of them that are owned by private equity. Simonmed was bought out by private equity in 2021. It shows. Reading other reviews, I'm not the only one that has had horrific interactions with your overseas call centers. Try as they might, the friendly folks working overnight across the globe, know nothing about where things are located. And the worst thing is that in my recent calls, I was "promised" that the x-ray services were available on a walk-in basis in two different locations. For the first one, they had the days wrong, and in fact, the private equity cash cow didn't deem in a big enough return to staff and x-ray tech for more than 8 hours a WEEK, and I was given the wrong days. The second call? The scheduler promised me that they took "walk in xrays 5 days a week," they were literally reading it off a website. After my first 2 hours driving debacle, I drove almost another 2 hours to find out that "they haven't had x-ray techs at this location for a long time." And was told to try another location next week. I was given the "local"number, but as it was for the other ones, that "LOCAL"number goes to India. Private equity has NO place in healthcare. This has been a painful disaster... I can imagine when I drive to the 3rd location on Monday, and other 2 hour round trip, I'll find out that they don't offer x-rays, either.

The front desk people were pleasant and helpful. The…read moreultrasound specialist also was pleasant and thorough, maintaining her pleasant attitude as she described what the imaging in this area was able to accomplish. She continued the discussion while I cleaned up and then dressed afterwards. The report was ready on line the next morning.

I am super claustrophobic and anxious, so I was very nervous about going in to get an MRI. Maria…read moremade me feel so at ease, and when I freaked out and asked to get taken out of the machine she just talked to me and let me take a couple of breaths before starting again. I really appreciate how patient she was with me, she made my whole experience not as scary as I had pictured it. THANK YOU.

Went there for an ultrasound and though our baby did not cooperate and moved his arm from his face…read more Natasha was extremely patient and tried everything that she could to move the baby. We spent over an hour trying to get the baby to move. She was extremely cooperative and friendly. I would highly recommend this place to everyone. They will make you feel welcomed and genuinely work with you to take a glimpse of your little one :)

More starters she was 15 minutes late to our appointment. The equipment being used here might be…read morefrom the 90s. The picture quality that we got was terrible. I would recommend going anywhere else. Couldn't be worse.

I just got off the phone and spoke with Paul and overall I'm going to give him a high 5, or 100…read morefor his quality of care and overall his patient and great customer service. Thank you Paul.

The visit went fine. Doctor was patient and really paid attention while I explained my symptoms…read more They offered a few suggestions and explained what might be causing the issue. Front desk was friendly too. Felt comfortable asking questions and got clear answers without pressure.

Dr. Patel and her imaging techs are wonderful. Easy to talk to, very thorough, and I feel very…read moreconfident in the quality of their care. I think a few areas of opportunity could include: - An easier scheduling system. It's difficult to check on when your next appointment is (if you lost the written card) and moving appointments involve pushing the date out pretty far. I don't know how hard it would be to implement an online system for this, but it could be nice to improve. - The office staff has always been warm and friendly with me, but they do seem fairly busy. It would be helpful for them to provide a little more verbal guidance between transitions in the appointment and to check in occasionally if the wait is longer than expected. All that said, I'm more concerned with the imaging quality and evaluation being top notch -- which from what I can tell, it is. The office itself is older, but comfortable, and the customer service processes are not tech-forward or slick, but work well enough.

I recently received a mammogram with results we never want to hear. But, when I needed to get in…read morefor another diagnostic mammogram and ultrasound with a possible biopsy and marker placement, Dr. Dipa Patel and her healthcare team were incredible and efficient. I just want to thank Barbara who started my IV (next door), Stephanie who roomed me, Maria at the front desk/scheduler, and Laura who performed the mammogram. I may have missed someone but everyone was super sweet and helpful. Dr Patel was able to get me in a month earlier than PAMF which was a month sooner to start breast cancer treatments. I am grateful for their care! And, I have never had an issue with billing. Not once in 10 years.

I was having a constellation of symptoms for upwards to 15 years that were further exacerbated…read moreafter the "stay at home" order during Covid. As my conditions got worse to the point they were debilitating, we finally started looking to the environment we were living and found that i was suffering from mold toxicity. After seeing 40+ practitioners, I felt defeated as not many people have the knowledge to treat this. I was so depressed that I was becoming suicidal as everything felt hopeless until the day I met Dr Soni. Within weeks of starting the first regimen she had me on, I started having some relief of my symptoms. It's definitely been a journey but worth every penny. Dr Soni and her assistant, Amita, have given care incomparable to anything else I've ever experienced, and I've seen every kind of specialist. I will be forever grateful as they gave me my life back.

I have been working with Dr. Soni for almost two years now and it has been life changing. She is…read moreincredibly kind, skilled and attentive to helping me address my health goals and I perhaps for the first time in working with her have felt hopeful about my health. With her years of experience and expertise, alongside tailored testing, she has helped me address a variety of challenges related to endometriosis, gut health and hormones. I highly recommend people work with her if they want to actually see a difference in their health and feel truly supported and listened to in the process.

Let's start with the scheduling process. This is outside the scope of the Santa Clara office but…read moreit's still on them. 2 different appointments and both were messed up by being scheduled at this location. The first was not their problem but the second? I got reminders multiple times including the day of and I show up and they've removed me from the schedule without any notification. When I showed that I had multiple calls from the simonmed confirming the appointment but zero from anyone canceling the appointment the front desk person said that the tech wouldn't have made a note unless she actually had called me. The scheduling process is a joke as the call center all appointments go to is completely overworked and the AI/automation is ridiculous. If an order goes to Simonmed you'll get automated calls and messages non-stop and if you answer the phone it will put you on hold and then a human will answer you and say something thanking you for calling them. None of their data is accurate or connected so when it came to scheduling my MRI and verifying the specs at first the individual claimed that I was calling the wrong imaging company even though the automation had verified my details already. For the MRI, the guy was kind and helped me get my appointment rescheduled to the right location. For this second appointment, the ultrasound the receptionist was not good and it's the second time that the system failed and the people made a decision without ensuring I was informed to cancel my appointment and they did it in a way that didn't fix the automation. In this case and the reason I'm reviewing is the experience was so poor and I felt like I was getting blamed for showing up. Apparently a Muscular skeletal ultrasound is something that 'only a guy in Gilroy who is not on the schedule in Gilroy can do but they aren't sure about it'. See attached reminders I received in email and text. As others have mentioned the office itself seems pretty rundown. I don't know about the quality of the machines since I failed to receive the booked service. The MRI guy seemed nice. They will try to upsell AI analysis automatically so be prepared to override that and decline it as insurance probably does NOT cover that and will make your bill more expensive. (On the mri appointment I was quoted something that didn't match and I declined and then was told that they didn't have availability of the machine to do the MRI anyways )

Avoid SimonMed for any imaging needs because:…read more 1) They randomly reschedule patients appts without contacting the patients first. They reschedule as they wish for their own convenience. 2) They don't respect patients time. They assume patients can come to appts whenever their appts are rescheduled to. 3) They don't value you as their patients Details: I have my two back-to-back imaging orders scheduled, so I don't need to go there twice separately. Called SimonMed twice in a week to re-confirm my appts were all set. Suddenly I received a text saying that one of my appts was rescheduled out of nowhere (WITHOUT MY CONSENT). I called to find out what happened. They said their tech needs to go on a break. With that "unauthorized" change, my appts are no longer back-to-back. I was told they would not reschedule my appt again without my knowledge. I tolerated it and kept the appts. Within a few days later, I received a text saying one of my appts got rescheduled again and WITHOUT MY CONSENT. I called and the phone agent had no idea why. I asked to escalate, however, the phone agents are all in Philippines and they have no access to escalate to the local facilities in the US. To be fair, the phone agents in the Call Center were friendly, however, they didn't know why and had no control when the appts were rescheduled locally within the US facilities. All they were able to offer me was to reschedule my appts to another day , but they couldn't guaranteed that the appt won't be rescheduled somehow. This is RIDICULOUS & UNACCEPTABLE! They can't just reschedule our appts on their own and think we can go for the appts whenever they want us. Originally, I hesitated to schedule with SimonMed due to my poor experience with them a couple years ago at the Redwood City location (check Google Review for details). Due to insurance's high recommendation and SimonMed is in-network, I followed the process and thought I would give them another chance. Oh boy, that's a mistake and they repeatedly treat us poorly with all these incidents. In addition, I checked the cost and the estimated amount I received from SimonMed is 1/3 higher than other in-network facilities I checked. In short, don't recommend SimonMed. It usually isn't the only in-network provider. Check with your insurance for other in-network facilities and go elsewhere. Tips: if you pay out of your own pocket, make sure to check the cost ahead of time before the service is done. Don't let SimonMed disrespect your time and also take advantage of you financially.

I was anxious to see my baby when a long time had passed since the anatomy scan. I found out about…read morescanbabies from an online search and I'm very glad we booked. Lance made the appointment very comfortable and assuring. Q

It should be illegal that Kaiser doesn't offer ultrasounds between 20 weeks and 32 weeks! So much…read moretime without seeing your baby! So thankful for Scanbabies! I've been twice and they are so kind and welcoming. Easy to make an appointment with plenty of availability. I haven't had the chance to meet Lance but the ladies who work there are great! Both times I've come in there have been trainees but their supervisors were great and I was able to get good images. Def recommend the 3D/4D scans, but make sure you go in closer to 28 weeks. It's so crazy how advance technology is!

If you go as a "walk in" you will need to have a physical insurance card. I had a copy of it on my…read morephone, so I had to go home and make an appt. online instead of signing in as a "walk in." This place is located on Bird/Lincoln, next to Casa Villa. There are 2 kiosks and chairs in the waiting room. If you need help, you will have to knock on the door but unsure if phlebotomists can help as they are w/ patients in the back. I was called up on time. You'd be escorted to a room where you would need to confirm the information they have in their system. They will also need to see your ID as well. I requested lab work since I have not had a physical in over 5 years. Tram, the phlebotomist used the smallest needle (the butterfly) after I informed her that it's tricky to draw blood from me due to my heavy scar tissues / skin grafts. Thankfully she was able to get some blood out of me after just 1 unsuccessful poke. She is soft-spoken, thorough, and tried her best to be gentle. I don't have any issues w/ this place. Glad I went after holding onto the lab paperwork for about 6 months. I was lagging big time simply because I was lazy. Oh yeah, not sure what gets charged or I guess it depends on your insurance coverage. I had to pay $6. Not sure if they accept cash, but they take cards.

I had a very frustrating experience at Quest Diagnostics…read more Despite having a scheduled appointment, we waited for over an hour while multiple patients who arrived with appointments after us were called ahead. When we politely asked for clarification, the staff refused to explain the situation. What made the experience worse was the attitude of the young female phlebotomist. She was dismissive, rude, and simply told us to "sit down and wait" without offering any help or transparency. Even other patients noticed the situation and kindly offered to let us go ahead of them, which says a lot about how poorly things were being handled. If appointments are not honored or prioritized, it defeats the entire purpose of scheduling one. Based on this experience, I would not recommend this location.