Like a thousand other people, I bought the living social deal for 6 sessions of laser hair removal. I called at 7:00am the morning the deal opened and got an appointment for my consult that week. I will be honest and say that after my consult I didn't know if I could go through with it. As a brazilian waxer for most of my adult life, the thought of not having to wax was what made me buy the deal. A laser is oh so different then wax though. The test spot they did HURT. Like hurt enough to make me walk out of there wondering if I would be back. Jenny the laser tech reassured me though and I showed up for my first appointment today. The appointment started on time and it was much better then I thought. Not only is Jenny as quick as she can be, but they use a cooling gel and a cold air machine to help numb the pain. She also gave me a stress ball which helped as well. I'm already seeing results literally immediately after which is exciting. The office is located in the Providence complex and is set up like a medical clinic...because it is a medical clinic. I felt like I was getting a medical treatment with a spa touch which to me is great when I'm letting someone wielding a laser near my lady bits. I still have 5 sessions to go, I'm ready for them to be done, but am glad that bodysculpt md has been so great so far. read more

So far so good...I have had 3 of 6 laser treatments and have been very pleased with the service here. I bought a Living Social Coupon as well and found that while I had to wait a few months to get started, the staff was very willing to try to accommodate my schedule. I live in Tillamook and can only come into Portland on the weekends. When I told them this, the staff at the front desk created an appointment for me where there wasn't supposed to be one for several different Saturdays. That's some customer service! I will agree that the laser treatments were very painful to begin with. The best way to describe what my "test patch" felt like was (and I actually said this after my first appointment): "It felt like a thousand bee stingers were concentrated into one small point and jammed into my skin." The poor girl who did my first two laser treatments heard more expletives than I thought were possible at a doctor's office. I pondered the idea of going back, but figured I had paid the money, so why not try it out? I heard from other friends who had been lasered that the first 2 laser treatments are painful, but they get better as time wears on. They were so right! My last treatment was not bad at all, and I am glad I stuck it out. The staff is always friendly and courteous, and also fun to chat with at each visit. I have had two different laser technicians and both of them seemed knowledgeable and ready to answer all of my questions. So overall, a very good (yet painful at times) experience. read more

Professional, friendly service. The front desk staff, the office manager who also does some of the treatments, and the owner Dr. Janice Vaughn are all exceptionally nice. They offer you water, make sure you are warm enough, and all the basic comforts plus little moments of connection that make it clear that they actually care about people.... like when I was carrying my lunch with me and they offered to microwave it for me. Gosh, that's sweet, guys. I bought a deal for 6 Zerona treatments, for skin firming and cellulite reduction. We had to book 6+ months out until we could find a 2-week period where they had openings that worked for me. But that's okay, once it was set up all was smooth sailing. The treatment is a painless light therapy and takes 45-60 minutes. It seemed to make a bit of a difference, nothing dramatic but it seems to be a good support to diet and exercise. With more fantastic results, I would have easily given 5 stars. Other reviewers commented that the laser treatments are exceptionally painful here. Laser hair removal machines vary quite a bit, and if pain is a concern, the ones with a cold plate are nearly painless. read more

I received my treatments this month in the Oakland office....Same WA State "Doctor" medical certificates hanging on the walls, but no doctors to be found anywhere! Fact is, Zerona doesn't work for anyone, except those who crash diet during the treatments. The laser procedure is pure quackery. I had 6 treatments with zero results, except my wallet $600 lighter. I would have had more impressive results wearing a Q-ring magnetic bracelet, then the comedy act of stripping near naked to this rotating LED light show. FDA approved you say? Yeah, right.... http://www.fda.gov/ICECI/EnforcementActions/WarningLetters/ucm256890.htm I usually don't fall victim to this kind of fraud, but this sting got me good! read more

Horrible Horrible service !! The office manager is rude and disrespectful . Do not waste your time going here. Not only do they burn you in the laser session, but they also cancel your appointments quite frequently and unexpectedly. There are plenty other places to go for hair removal !! save your money and time ! read more

Dr. Vaughn is personable and knowledge about oils and vitamins. She is able to advise her patients in language they understand.

I am another Living Social deal buyer and have yet to have a good experience at Bodysculpt. Obviously when 1600 people buy a deal, it's going to be hard to make an appointment, but there's absolutely NO reason for the staff to be rude about the fact that they now have "1600 patients to fit in." honestly, that is not the customer's fault or problem. Also, telling me I should take a look at MY busy schedule and move some things around when they didn't even have an appointment open for 3 months, is ridiculous! If they had thought this through, maybe they should have put a limit on how many patients they can handle (novel idea, I know). However, if they did this, they wouldn't have made as much $$$. So, now it's the weeding out process...seeing how many people will stick around for their crap. They have their money, less patients would obviously make them happy. Besides the impossible scheduling and rude staff, one of the laser techs told me during the extremely painful treatment (seriously!) "why do think this deal was so cheap?! We aren't going to use the best laser we have for that little money!" OK, so now you're telling me you saved your worst laser for people that bought this deal? Fabulous! She went on to say at the previous office she worked at they had this same laser & the day they threw it away was the greatest day! Thanks, even more comforting. Long review to say I definitely do not recommend this clinic & will never step foot in their office again! read more

I had a Living Social coupon for these guys, and called to get it validated. They informed me that they are now booked until DECEMBER for any weekend appointments (they can get you in during the week, but not until JULY!!) The woman (owner?) was hostile and even said that if I tried to get a refund through Living Social she'd make sure and tell them that they were happy to provide the service to me, but I just didn't want to wait, so I shouldn't get a refund. Whatever! I'm calling Living Social right now to get a refund - how absurd. read more

I had Zerona done at BodySculptMD, and while the people working there were nice during my treatments, I saw no results. It was a huge waste of money, time and gas. read more

Don't go here for laser! This place has not only has horrible customer service there technicians rush the job, forcing you to purchase more treatments if you want full hair removal. I've been to two far better places. When I complained to management after being a perfect customer for a year, all I got was a canned - "All of our customers are a part of our family, but we can't be flexible." When I wanted to reschedule one appt. Ugh. read more

I had done a Mobba deal for waxing and had my first one today. I thought everyone I worked with was very nice and tried to get me scheduled as soon as possible. They were very helpful for setting up the next session as well. No problems there. The only reason I didn't give five stars was that the waxing was to my face and neck area, which I'll admit got very red with the treatment, but I had quite a few random unplucked bits when it was all said and done. I haven't done this before so I'm not sure if that's common or it was just hard to see what was going on in the bright pinkness of my virgin flesh. So I do wish it had been a little more thorough, but I would still recommend them over all and I look forward to my next section! read more

I would give them 0 if I could. I too went in on the Living Social deal, scheduled all of my appointments in advance and after my 4th session was told that they would have to cancel my remaining appointments due to "scheduling" conflicts. I said I'd be fine waiting until they hired a new laser tech and was told that wasn't an option.... RIP. OFF. I was ALSO told I would be reimbursed for my treatments (which was probably 5 months ago now) and ended up contacting Living Social directly (as well as forwarding emails from BodySculpt) and got refunded my money. Thanks for partial treatments (including permanent burns because the "tech" went further down my ankle than she should have, INCLUDING over tattoos) and now unsightly, patchy leg hair growth. So not worth it. IF they reopen their office - don't bother, not matter how good of a deal is being offered. read more

I love this place! I bought the Living Social Deal too- 6 laser treatments...I had no problem getting all my appointments lined up- they were really understanding of my crazy hectic schedule. Everytime I had my appts, the staff were so professional and put my mind at ease- and I was really nervous at first! The technicians always checked in, helped me relax and made it easy. I did not experience what some of the other review writers have written here, at all. Now that my laser treatments are over, I am heading in for a facial. I feel better that I am at the clinic than at a random spa- I really dig the staff and I feel comfortable here. Yay BodySculpt! read more

This place is awful! I had a Laser Hair Removal Voucher with them and they were absolutely impossible to get an appointment with. Once I was finally able to get in, their front desk and customer service person was terrible to work with. The last time I went in I asked if I could find out when my next appointments were scheduled and they told me they would get in touch with me because they were going to be having a lot of changes in May. Turns out they were going to have changes because the office was moving. Since they've moved I haven't been able to get ahold of them to find out when my appointments are scheduled for! I will say that I did see some good improvement from the treatments I did get, but their customer service is so terrible that I would never recommend them to anyone and will definitely not be giving them any more of my business. read more

WARNING!!!! Beware of this company. They are not even listed as a business in Oregon on the Better Business Bureau website and they are not activey registered with the Oregon Secretary of State. I bought a living social deal and it was a joke! It took 6 months to get a consultation plus they would not allow me to schedule my first appt until after my consultation so it was another 2 months before my first appt. The staff that did my consult was very rude. I had my 2nd appt scheduled and they called my one hour before to tell me it had to be rescheduled because they had no technicians to do the treatments and would call me as soon as they hired someone. I had just purchased numbing cream from the pharmacy that cannot be returned either. Two months later before my 3rd appt that I had scheduled (never got the 2nd treatment) I received an email that they were closing for a month and would be moving across town 30 minutes further to drive. When I tried to get my money back it took almost 4 months. I finally spoke with Dr. Janice Vaughn and she was extremely rude about it. She refused to mail my refund and said if I wanted it I had to drive out there to get it. Why should I have to spend over $10 in gas to get my refund? They didn't even offer to compensate me for my useless prescription that I paid for and cannot use now. Please read all of the reviews.....the majority of them are very bad. read more

"Providence Professional Plaza" is the same as Body Sculpt MD. (Hereafter referred to as BSMD.) BSMD is running another Living Social Deal today for 50% off ($600.). I wouldn't buy this offering if it were 90% off ($120.00 rather than the $1,200.)! After what I experienced primarily with BSMD's office manager and secondarily with their painful lasers I will never return...for even a laser as simple as hair removal. (Though the Living Social price was awesome, the personal experience was something I would pay to avoid.) Obviously, if hair removal is difficult here compared to other businesses, I would not trust them for something as huge as laser Zerona Body Sculpting! I have been to a few businesses for laser treatments including IPL, hair removal and Fraxel. My most favorable experience was a Groupon (where customers are allowed to comment prior to purchasing). Groupon is how I was introduced to Bridgeport Village's "EMERGE MEDICAL SPA". At that location I had laser treatments on entire legs and three other areas. I then went on with other treatments. The laser used at BodySculptMD, for hair removal, is the most painful laser I've experienced. They are the only facility I've seen where the patient is given a ball to squeeze in anticipation of the upcoming event! Even at that, I may have returned...crazy but the savings...in the end weren't worth the personnel experience. I had to write LivingSocial three times before a refund was finally stated to be on the way (in about two weeks) and then I can only receive a credit or a check (requiring them to have my home address...to sell? I inquired but got a "form letter" response. Their way or...well I gave my address.). Gotta' love Groupon's customer service, allowing pre-purchase communication and best customer support. I would have "warned" about BSMD on Living Social but was unable to do so. I suggested Living Social have the owner of BSMD communicate with me so I could share what I experienced with the office manager and others have experienced with staff members. Nothing. On a more positive note, one of the esthetician's was informative and helpful. I spoke with her prior to my purchase when BSMD ran a special I missed with Groupon. She was the reason I was comfortable purchasing the laser hair removal and she preformed my first, which was also my last, laser treatment at BSMD. There are businesses that do things with customers in mind and when we find them we should "shout out". read more

I also did the Living Social deal and just did my first appt. after my initial test appointment. The girl who did it (don't remember her name) was great and the office staff is very friendly and helpful. I was 15 minutes late because that was the time I had written down but they still got me in no problem. They are booked VERY far in advance, but they are so nice. I'm anxious to see the results. It does hurt, but they cooling gel and the cooling machine really works well. read more

I wish I could give this zero stars. I had a groupon for laser hair removal. They did a horrible job and after two sessions (of 6), I received a call saying that I couldn't finish the remainder because "the person working with me went on maternity leave". I had a different person each time, was everyone on maternity leave? No! After never hearing back about my request for arefund, I called back. The person responding (introduced self as the Doctor) said they had to fire a lot of people and I should get a refund soon. Its now a few years later and I haven't seen a dime! It may be new management now, but I won't go back. read more

wow am I mad! I bought a living social deal which was for 6 treatments. It takes 6 treatments in order for this to work- otherwise you might as well not even do it. I went to the first 3 and it was great, super friendly, pretty painless. The last one I went to (my 4th) was horrible. The technician turned the machine way up and instead of moving over the are in a smooth motion she just pushed it down and held it down! I couldn't believe it. When I left I requested that I didn't have her again and asked if I could have one of the first two technicians only to learn that neither of them worked there anymore (weird). Then this morning I get a call that they are no longer going to be able to service me and will have to refund my money based on "staffing changes". I was like "Are you closing?" "no" "Are you still offering laser hair removal?" "All I can say is we are having staffing changes and can't complete your service. I'm going to put you on the list of refunds." So all that time was wasted. I have a sneaky suspicion that the ones who are being refunded are the Living Social people. I know when I made my appointment they said they had sold over 14,000. Maybe it was costing them too much. Either way, I'm livid. I was so happy with the first technicians and their office staff is super nice. But this is just total BS. update: I have still not received my refund. Over a month later... read more

DISHONEST BUSINESS PRACTICES! I purchased a Living Social deal from them for 6 Laser hair removal treatments of a small area. I had to wait a long time for the initial appt, which is completely fine because I was expecting this as the deal was great and the response was huge. I bought the deal in October of 2010 and had my first appt in July of 2011 First appt- receptionist was very friendly and the laser tech was very professional and friendly as well. The treatment was pretty painful but I expected it after the test spot during the consultation so no big deal. I was in and out in 10 minutes. Second appt- Super painful, but this laser tech seemed like she was being more thorough so it would be worth it. about 6 hours after I developed about 30 small burns/blisters because the laser was too strong, and now I have scars that are still healing almost a year later. Third appt- I rescheduled because of the residual sores from previous appt Third appt- Laser turned down to appropriate level. Pain minimal and experience with laser tech pleasant. A couple of days before my next appt, they called to say that there were "scheduling conflicts" and to call them back as soon as I could. I called them and they told me that they would not be able to accommodate me any longer and that they would refund the remaining amount of the living social coupon, with no other explanation other than "scheduling conflicts". I offerred to reschedule (my appointments last only about 5-10 minutes maximum) but they refused. I asked if I was the only person who se appts were cancelled or if all the living social deals were and she said that there were many cancellations but that she can't go into detail. I am very displeased by their lack of professionalism. I assume that they wanted more room for customers that are paying full price so they must have cancelled the rest of the living socials appointments. They promised a service and now halfway through my treatment, they are kicking me out the door. I was actually going to get a consultation for some other treatments (for full price) after I was done with this because I liked the convenience of the location of the facility and they always seemed very friendly and professional, but after the way I've been treated I will be taking my business elsewhere. read more

I bought the six laser sessions. I thought the person was not customer friendly. There was no smile and she is like a stone. Wish I got her name. When I was getting ready to leave, she was blocking me in front of the door cleaning the machine. I thought it was odd. read more

I purchased the Living Social deal, as well, and I have had a terrible time scheduling and having them follow through with my appointments. I wasn't able to schedule my consulation for greater than six months when I called. The receptionist is impatient and rude, apparently not understanding that people have obligations other than having cosmetic treatments. (And if you are concerned about having your privacy, he isn't. I have overheard him on the phone using people's names loudly as well as their procedures. Once the patient on the other end of the phone was someone I know!) Twice now, I have had my appointments cancelled, most recently because they were moving. They claimed to have made a good faith effort to contact me, but I never received any messages from them. Oh, and what they don't tell you is that if you aren't 15 minutes early for your scheduled appointment (i.e. if you show up on time) they will cancel your appointment. Fortunately for me, the one time this occurred, they had a few spots open after me, despite what they had told me when I scheduled. The technicians have been friendly and professional, but I have yet to see any results from the few treatments I have received. I do not recommend. read more

This place is horrible! The manager is rude both to clients and the employees I have been in there for some aesthetic services and every single time I'm shocked at what I can hear behind the glass! The technicians are very nice but the turnover is very high (I dont blame them) this so called manager is completely disrespectful and has no customer service skills whatsoever! Neither does her idiot of a son that works at the front desk! I guess this must be a family affair! I have been snubbed, lectured, rescheduled and cancelled on more times than I can count. I tried to give them the benefit of the doubt at first but after receiving a call saying they can no longer service me as well as an email saying the location was being moved yet a new one had not been secured, I'm fuming! So now what?! They close and run off with my money (as well as many other's I'm sure). WHAT A SCAM!!!!! read more

I bought a living social voucher. The technicians were very nice, but my results were barely noticeable. I also had my appointment cancelled last minute twice and unable to reschedule in a timely manner (the treatments are spaced by hair growth cycle). Ultimately, they shut down their office and I was hung out to dry. Back to waxing, i guess. read more

I was really disappointed with the work I had done here--I've had similar treatments done elsewhere and the equipment at Body Sculpt was out of date, in bad repair, and didn't achieve nearly the results I'd gotten at the other place. They are also really hard to schedule appointments with. read more

I too bought the living social laser hair removal. I am naturally blond, which can make laser treatments less effective. I asked the technician about it and she said that after 6 treatments I should see a 80-100% reduction. After all 6, I have maybe 10% less hair than when I started. Not worth the pain and the expense. read more

Buyers beware...I purchased a laser treatment package at Bodysculpt MD and have had several issues with this medical office, which has unfortunately ended in me walking away from (already paid for) services due to the unprofessional staff at Bodysculpt MD as well as ongoing scheduling issues. To start with, for each of the 3 treatments I endured at this business I had a different technician - the first of which I learned later on was fired for poor performance. The final straw for me was when I called in to inform the staff that I would be a few minutes late and was told that after 7 minutes I would have to reschedule. Seeing as how I live over an hour away on the other side of town, I rushed to get there and was told upon arrival that I was now 8 minutes late and would have to reschedule. When I asked if they could be flexible, they explained that it was their policy to be considerate of other appointments which is why they could not accommodate me, but if I wanted to wait in case the next person didn't show then I was welcome to gamble on that. After I realized that their "consideration" did not extend to the paying customers who are right in front of them, I cancelled my remaining appointments and WILL NOT go back. I encourage those of you out there who have had similar experiences and haven't posted to speak up and warn the others who get lured into unprofessional practices like Bodysculpt MD! read more

I can't believe I paid $800 for this program from these people. I should have known from the moment I stepped into the office. The woman (Aislinn Edwards) behind the desk was nice enough but she is the office manager/diet consultant. She did a song and dance then emailed "the doctor" and got a "yes" to prescribe me the diet. Really after two min the doctor reviewed my file, evaluated whether the diet was right for me and sent an email back saying "yes". It was like a scene from The Wizard of Oz, I kept waiting for someone to pull back the curtain and reveal the "doctor". As if that wasn't unsettling enough once began the diet and needed help there was no real support. Every time I had a question she (the office manger) would type back some copy and pasted line from the original manuscript "Pounds and Inches". I then tried reaching out to the Portland office for help thinking that since the doctor was based in that office I would get more help...wrong. I was in tears when I spoke to LaQueanya Henry about how frustrated I was. She assured me that she would follow up. Let's see that was two weeks ago and now I will be in phase 3 in about 10 days. Still haven't heard from LaQueanya I suppose if my credit card didn't work I might have hear from them sooner. The guidelines they gave to take home weren't any better again I could have found all the information myself on Google. What a waste of money. Let just say I will be doing another round of HCG again however, I would never give these people my money again. read more

one of the worst places to do business with. they will cancel your appointment with out even telling you. they moved their location with out any sort of notification. THEY DID NOT ANSWER THEIR PHONE FOR ABOUT 3 WEEKS. then they gave some stupid excuse for not continuing my last 2 laser treatments that the person who used to do it left. as if there is no one else in oregon that can do the laser treatments. WORST OF ALL THE LASER TREATMENTS DID NOTHING! i regret wasting my time with this business read more

I received laser hair removal treatment here and they did not live up to my expectations of professionals. Moreover at the end of my treatment package, they asked it I wanted to buy "touch up" sessions because all the hair was not gone. I declined because I didn't like their service and asked for a copy of my treatments so I could go elsewhere. They first told me I was not allowed because of HIPAA regulations, but working in the medical field I knew otherwise, a patient always has rights to their medical records. So then they said they didn't have access and they would have to get back to me about it. I told them I was not happy about this and it took me calling back 2 times before they would send me a form to get access and then they said they were going to charge me $25 for the one page of records I wanted. The law states they are allowed to charge a reasonable fee for copying the record only. $25 is not reasonable. In my opinion they were completely unprofessional and denying me access to my own medical records is illegal. I would never return here or recommend for service. read more