I bought a Groupon for my fiancé to get a massage from Tara on February 12, 2018. After waiting 3 months to get in to see her, he was so excited to finally get in. Her waiting time was VERY long, probably due to all the Groupon sales. Unfortunately, after waiting until June to get in, Tara cancelled her appointment with him LAST MINUTE because she was not feeling well. She said she would get back to him to reschedule but never did.
My fiancé attempted to reschedule with her by texting and calling her several times with NO RESPONSE. After several weeks of this, I told him that I would help him. I tried to call her ( her voicemail was full) and I also texted and emailed her to reschedule. At this point, it was JULY! She did finally send me one text in July 5, 2018 saying she needed his name. I texted her his name so she could reschedule....and again, NO RESPONSE.
I purchase Groupons all the time and this was the first time I have ever had a terrible experience with them. Fortunately, Groupon stepped up and let me trade in my purchase for another one. Groupon understood that NO ONE should have to wait 5 months to try get an appointment and use their Groupon.
Even after all that time, we never did get another appointment with Tara. I DO NOT recommend her! TERRIBLE customer service. Good luck Tara. If I could give her ZERO stars, I would.
****UPDATE: I did receive a nice apology text from Tara. See below. ****
I apologize for your inconvenience. I have been doing my best to fit in everyone in that I had canceled on in a timely manner. I never did communicate to Jeff that I have him on my cancellation list and yes i agree that is terrible service.
Thank you for contacting Groupon and making them aware. Groupon allowed my account to sell over 500 vouchers. I have been trying to work on a solution with them. Any feedback helps!
Again I am very sorry for your inconvenience. read more