Had watch battery replaced. Friendly, fast service. The price was very reasonable as well…read more Will be back with my others

I live this place, I live the employees, and the service , this is a true watch store and very…read moreknowledgeable staff, and they do repairs. They also have a nice preowned section if you are in the market for a good deal, very good value

Danny was very pleasant, efficient and reasonable. I had a number of watches that needed…read morereconditioning...new batteries, strap adjustment and some repairs. All were done quickly and reasonably priced. I will definitely be back for any of my jewelry needs, Fred W, Burkardt

I dropped my watch at school while practicing my nursing skills and I was looking for places that…read morewould fit my budget. Got quoted less than 100 dollars to fix a subdial hand for my Seiko Speedtimer SSC813. Compared to other places, this is a great price especially for a nursing student like me who doesn't work as much. Danny is very professional and fixed the watch within one week which is an excellent turnaround.

Very nice repairman! Brought three watches for battery replacement. He fixed one at no cost and…read morereplaced the others. This is my go to spot from here on!!

Wanted to bring my baby g shock back to life, glad I didn't do it myself. Bought the wrong battery…read moreand found this place on Yelp. The great reviews brought me here. The nice man took my watch apart and showed me it takes two different battery's. Swapped them out, set my time, and that was it. Quick service.

Came in for a watch repair and was amazed by the fast and amazing professional service they provide…read morewould definitely come back

Took in my silver bracelet (it was extremely tarnished and broken) the nice lady fixed it and…read morecleaned it within an hour. Really happy with how it came out, looks brand new (see picture).

Alex was super nice. They sized my ring with in a day…read more Multiple places wanted to send it out taking over 2 weeks. They're great here Thank you again

Do not come here. I went in to get my necklace repaired…read more The girl who came up to me pulled out a black foldable mat for me to place it on there. Afterwards she told me I could return in about two hours for it, and was about to begin walking away. She did not weigh it in front of me, ask for my name, form on contact. She did NOT have me sign any forms, or even tell me the price until I stopped her and asked. Charging triple for an extremely easy and cheap repair job.

Well me and my wife walked in and jack had a beautiful Batman Rolex. He showed me the watch gave us…read moreexcellent service and we made a deal fast easy. I would highly recommend buying any kind of jewelry or watches from him awesome place thanks again

We were loyal customers of Alexander Jewelers for over 10 years, and what happened recently was…read moredeeply disappointing and heartbreaking for our family. My husband served on active duty in the United States Navy, deployed overseas between Dubai and Kuwait. During that deployment, both the engagement ring and the wedding band were specially made as symbols of commitment, sacrifice, and family. When he returned home, we wanted those two rings customized into a single ring, which is why we brought them to Alexander Jewelers. Before any warranty was issued, Alexander Jewelers first appraised and evaluated both rings, confirmed their condition, and only after that appraisal issued a Diamond & Gemstone Warranty. They were enthusiastic about the rings, willingly took them on, and over the years welded, resized, and customized the rings in their shop. We also paid for additional services and enhancements whenever recommended. As part of the warranty, we were required to bring the rings in for six-month inspections, which explicitly included complimentary cleaning -- something we did faithfully for many years, including as recently as one month ago. The warranty and inspection booklet were personally issued and signed by the owners. The inspection record is signed by Jake Tekin, and the appraisal was prepared and signed by Raymond Tekin (GIA Graduate Diamonds). Jake himself cleaned the rings many times over the years and has seen our children grow up, which makes what happened next even more shocking. When we recently came in calmly and respectfully seeking clarification about why cleaning was suddenly being refused, Jake became rude and accusatory, claiming we were "yanking his arm," "being aggressive," and "making his staff uncomfortable." None of this was true. We were not yelling, not hostile, and were simply asking reasonable questions about a sudden policy change. He also stated that we "must have been given the warranty by accident," despite years of documented service and inspections. As a long-standing family in Rancho Cucamonga (over 25 years in the community, even before Victoria Gardens was built), being falsely characterized this way during a calm conversation was deeply upsetting. We believe in respect, accountability, and honoring long-standing relationships -- especially with families who have supported a business for a decade. What should have been a straightforward discussion about policy turned into false accusations and dismissal, instead of transparency and professionalism. After years of loyalty, paid services, and trust, this experience was devastating. We will never return, will never refer anyone, and strongly caution others -- especially long-time customers and military families -- to think carefully about whether this business truly stands behind the values it claims. This was a painful end to what we believed was a trusted relationship built on shared American values.

I bought a Rolex without seeing it in person first and it was more beautiful in person than in the…read morepicture. Service is impeccable. Prices are phenomenal.

My husband has an expensive watch that he has adored for years. The band was starting to get weak…read more This is definitely the place to for high end watch repair. The value is undeniable. We will definitely bring more watches in if needed.

Called around to find a place that charged a reasonable amount for batteries for my watches... I…read moreneeded 3 batteries replaced and one sized. I was looking to pay over $80 at OTHER places.... and then along comes Margarita. I called Gemma's to inquire about pricing and there was something about Margarita ( friendly and funny) that convinced me that I found my place. Walked in and was greeted right away by Margarita and Ceasar. Took about 45 minutes for services to be completed. This place had many beautiful pieces- from rings, to necklaces, to bracelets, and even jewelery for kids. Not to mention watches too! If you're in the market for a beautiful piece of jewelry- come to Gemma's. Not only will you find knowledgeable assistance, but you'll find timeless quality pieces as well. Battery replacement $15 x 3= $45. Sizing -$10

Wow! Wow! Wow! From the moment I called and Margarita answered the phone, the energy was warm,…read moreuplifting, and genuinely welcoming. She immediately made me feel valued as a customer. I actually told my sister, "I'm not even looking to purchase another ring, but the way this woman is making me feel, if they can't do what I want, I may end up buying another engagement ring anyway!" What made the experience even more meaningful was that I had literally just walked out of another jewelry store nearby after having a very unpleasant experience. The difference between the two businesses was night and day. The moment I approached the door and rang the bell, I was immediately welcomed inside. I met both Margarita and Caesar, explained what I was hoping to create, and Caesar instantly began assisting me with professionalism, courtesy, and kindness. I came in looking to create a custom engagement ring using two rings I had already purchased, and they immediately reassured me that it could be done. Not only were they knowledgeable, but they truly cared about helping me make the right decision. Caesar and Margarita listened carefully to the direction I wanted to go while also offering thoughtful guidance and options I had not even considered. Margarita especially emphasized how important it is to choose the right ring for such a meaningful moment in life, and I completely agreed with her perspective. They provided me with a fair quote, patiently walked me through different possibilities, and then showed me several beautiful rings in the store that were honestly far better than what I had previously purchased elsewhere. What stood out most was not just the jewelry, but the atmosphere they created. They made me feel respected, important, and appreciated the entire time I was there. Their professionalism, friendliness, and genuine customer care completely changed my experience and restored my confidence during what should be a joyful and memorable purchase. Thank you, Margarita and Caesar, for your outstanding service, honesty, warmth, and professionalism. Experiences like this are exactly why businesses like yours deserve to be recognized and supported.

What an amazing experience! I wanted an anniversary band added to my wedding set. They listened…read morecarefully to my design idea, had a beautiful computer-generated rendering to approve, and made adjustments I suggested. The result is stunning! I highly recommend AD Jewelry Creations for design and repair. Fantastic staff and highly communicative throughout the process.

Extremely thorough and nice work. Wonderful seeing everyone…read morethat works there also. If you have not went to them then you have to go!

Partner and I had appt for 5/16/26 but was able to make it in on 5/10/26. A simple call and Roque…read morewas able to meet with us early. Went to get on the Rolex "list" for the Oyster Perpetual 36mm & 41mm "motif dial". I know I know, they just came out so probably will be a while before they get any in. But wanted to show our interest and meet an AD. Roque offered what was in stock but I'm not a yellow gold guy. Now white.... another story. Looked around the store and partner had two watches she was interested in. We asked Roque for a coin which he got a quarter out of cash register. We assigned heads and tails to each watch. I flipped quarter and let Roque call it. My partner ended up with a BREITLING Endurance Pro 38MM Pink Rubber Unisex Watch Wanted to say thank you Roque. Will see you again.

I've purchased two watches from this Ben Bridge location in the past, which is why this experience…read morewas especially disappointing. I stopped in and casually asked XENIA (a sales associate or manager not sure), who I regularly see there but my purchases were with other sales associates. I simply asked Xenia whether the store planned on bringing in Omega watches. Instead of a professional conversation, I was met with a very pretentious and dismissive attitude. She immediately responded that she did not want Omega in "her store" because she preferred more options for women and claimed Omega has "too many references" and "does too much." And "there are other better brands." What made the interaction even more off-putting was that I was literally wearing an Omega Seamaster which she saw and noticed during this conversation. Rather than respecting a customer's interest and enthusiasm for watches, Xenia completely dismissed the brand and acted as if it was beneath the store. Everyone is entitled to their opinions on brands, but there's a professional and respectful way to communicate with customers--especially returning customers who have already spent money there. The tone and attitude throughout the interaction felt rude, unwelcoming, and condescending. Unfortunately, because of this experience, I will no longer be shopping at this location specially due Xenia's overall attitude and demeanor. Customer service and professionalism matter just as much as the products being sold, and this interaction left a very negative impression.