Had watch battery replaced. Friendly, fast service. The price was very reasonable as well…read more Will be back with my others

I have had several high end watches repaired and tuned up here. I've never had any concerns leaving…read morethe pieces with them and they've always done great work at a very reasonable price. The owner knows his stuff.

Upland Jewelry Mart was my dad's go-to jeweler for years. He trusted him to create custom pieces…read morefor all of his daughters, which makes this place especially meaningful to our family. He is incredibly kind, patient, and talented, and the pieces he creates are absolutely beautiful. You can tell he genuinely cares about his customers and takes pride in his work. My dad continued coming back to him year after year, and now I completely understand why. It's really special to have jewelry that was custom made for us at my dad's request, and those pieces mean even more to us now. Beautiful work, wonderful service, and someone my dad trusted for many years. I'm very grateful for everything he created for our family.

Danny made my engagement ring. It's gorgeous. I'm obsessed with it. He was really responsive…read more Listen to what I wanted and executed it perfectly. We will definitely be back in the future. I highly recommend custom Jewlery here.

So kind and so helpful! Absolutely worth your business, and I promise it's open! Me and my…read moreboyfriend came to fix an old watch and the guy was super fast and gave us good advise on how to continue to take care of it in the future.

Out of the seven times I've been there, they've only been open once. Yes that one time is a good…read moreexperience, but unfortunately I had lost so much time trying. And their phone doesn't work.

Gina and her team are amazing they maintain my watch inventory and I'm always a super satisfied…read morecustomer. J

Bought up my wedding ring here and replaced the batteries on 10 watches and couldn't be any…read morehappier. Ricky the owner was so friendly and very fast turn around. Found my new jewelry store for go-to and will definitely be coming back. Thank you Fast-Fix for the great service!

This is my place to purchase jewelry they have earned a life time customer. They accommodate…read morecommunicate and dominate. If you are looking for a gift for your loved one come on in and talk to anyone on staff here they take the time to listen and find what you are looking for and if they can't find it they can quite literally make your dreams come true. Thank you guys so much god bless you

Do not come here. I went in to get my necklace repaired…read more The girl who came up to me pulled out a black foldable mat for me to place it on there. Afterwards she told me I could return in about two hours for it, and was about to begin walking away. She did not weigh it in front of me, ask for my name, form on contact. She did NOT have me sign any forms, or even tell me the price until I stopped her and asked. Charging triple for an extremely easy and cheap repair job.

We were loyal customers of Alexander Jewelers for over 10 years, and what happened recently was…read moredeeply disappointing and heartbreaking for our family. My husband served on active duty in the United States Navy, deployed overseas between Dubai and Kuwait. During that deployment, both the engagement ring and the wedding band were specially made as symbols of commitment, sacrifice, and family. When he returned home, we wanted those two rings customized into a single ring, which is why we brought them to Alexander Jewelers. Before any warranty was issued, Alexander Jewelers first appraised and evaluated both rings, confirmed their condition, and only after that appraisal issued a Diamond & Gemstone Warranty. They were enthusiastic about the rings, willingly took them on, and over the years welded, resized, and customized the rings in their shop. We also paid for additional services and enhancements whenever recommended. As part of the warranty, we were required to bring the rings in for six-month inspections, which explicitly included complimentary cleaning -- something we did faithfully for many years, including as recently as one month ago. The warranty and inspection booklet were personally issued and signed by the owners. The inspection record is signed by Jake Tekin, and the appraisal was prepared and signed by Raymond Tekin (GIA Graduate Diamonds). Jake himself cleaned the rings many times over the years and has seen our children grow up, which makes what happened next even more shocking. When we recently came in calmly and respectfully seeking clarification about why cleaning was suddenly being refused, Jake became rude and accusatory, claiming we were "yanking his arm," "being aggressive," and "making his staff uncomfortable." None of this was true. We were not yelling, not hostile, and were simply asking reasonable questions about a sudden policy change. He also stated that we "must have been given the warranty by accident," despite years of documented service and inspections. As a long-standing family in Rancho Cucamonga (over 25 years in the community, even before Victoria Gardens was built), being falsely characterized this way during a calm conversation was deeply upsetting. We believe in respect, accountability, and honoring long-standing relationships -- especially with families who have supported a business for a decade. What should have been a straightforward discussion about policy turned into false accusations and dismissal, instead of transparency and professionalism. After years of loyalty, paid services, and trust, this experience was devastating. We will never return, will never refer anyone, and strongly caution others -- especially long-time customers and military families -- to think carefully about whether this business truly stands behind the values it claims. This was a painful end to what we believed was a trusted relationship built on shared American values.

We have been here a couple of times to service my ring and we've had wonderful experiences both…read moretimes. Their pricing is reasonable. Everyone we've ever encountered has been friendly and welcoming. We didn't have any appointment and they were able to assist us.

Siva your the best, came in for battery change, not only did he change the batteries he took his…read moretime to fix it by fixing the gears. It was my belated mom's watch so it really means a lot! Excellent service....a lot of beautiful Rolexes inside...top shelf

I'm so glad to have found this place. They are knowledgeable about the watch that I brought in, and…read morereplaced my watch's battery and set the time and date for me too. Price is very reasonable as well.

Came in one day asking if they can reset my diamond into a pendant and set a new diamond into my…read morewedding ring. Linda agreed and was extremely excited for me and my husband. She took the time to make sure she understood all the details we asked for. My wedding ring is Blessed and of high significance for us and it was very important that no Gold was thrown out of given to anyone else. They completely understood and added the gold from the original prongs into my custom pendant. The jeweler did an amazing job at setting everything. Thank you Gemma's Jewlers and a special thank you to Linda for helping us through the whole process.

Came in to see if they carry a large bail for a chain. Was told no, will have to make…read more Paid for new $280.00 bail. Received a call that all work was done, to come pick it up. Linda presents polished necklace and cross with new, so-called bail. I told her I don't think the money has been taken out of my account. I stand there and check. It has indeed been taken, plus tax. Linda wishes me luck and says see you soon. I ask Linda where my original bail is. Linda says, "I don't know, it's not here." Normally the jeweler returns original pieces. I ask, can you call to see where original bail is? Since it is and was paid for separately from the necklace and pendant, one hundred dollars. Linda replies, no, I cannot call him. It is his day off. He is with his family. I ask for the manager or owner, Gemma. She said, no, I'm sorry, she is not in today. I ask Linda for a receipt for my lost bail. Linda writes me on a Post-it that I am looking for a missing bail. She assures me that we will find it and it will be returned, not to worry. I said okay, and I walked to my truck, her saying goodbye. Got to my truck to check out the new bail, because Linda had put it on without me really getting a chance to look at it off the chain. Come to find out, compared to pictures I had previously of this bail, that this bail was indeed the same exact bail I had turned in -- stretched out, worked-over metal, and polished only on the outside. I walk back in to talk to Linda and to tell her what I had found. She claimed she only works there. She has no idea what's going on. And that if she could keep the necklace to show the jeweler what was going on, we'll get this sorted out. I told her I would not like to pay for a brand new bail, new silver and new working, if all you did was stretch my original bail and slightly polish it. Linda agreed with me that that was unfair. I told her I don't believe you guys are trying to mess with me, and this was a misunderstanding, and that we would get that figured out today. Next day, receive calls from Linda stating that it was a mix-up and that I would have the new one in a week. And it was just complimentary that they would make the original one I brought in work. Which, by the way, is what I asked for in the first place. I go down there, Linda lies to my face, insults me. Also admitted that if I didn't notice, she would have gotten away with this fraudulent sale. I have been buying jewelry from them for about 15 years. I will need to find a new small business jeweler. I do not trust that business, Gemma's Jeweler, anymore. They tried to hustle me. I got a full refund after back and forth three times. Do not recommend!

What an amazing experience! I wanted an anniversary band added to my wedding set. They listened…read morecarefully to my design idea, had a beautiful computer-generated rendering to approve, and made adjustments I suggested. The result is stunning! I highly recommend AD Jewelry Creations for design and repair. Fantastic staff and highly communicative throughout the process.

Extremely thorough and nice work. Wonderful seeing everyone…read morethat works there also. If you have not went to them then you have to go!

I came to Ben Bridge over the weekend looking to purchase a watch, and had a really good experience…read morespeaking with Roque. He was very knowledgeable and transparent about the availability of certain models, which I appreciated. He took a lot of time to answer my questions and educate me on multiple Rolex watches without ever making me feel rushed or pressured. He was also really personable and easy to talk to, which made the whole experience enjoyable. I appreciate him taking the time to speak with me and being so open and honest about everything. Definitely a great experience, and I'll be looking forward to future purchases with Roque and Ben Bridge.

Roque at Ben Bridge is the reason we keep coming back…read more My wife and I have worked with Roque for a while now and have bought multiple watches from him. Every experience has been outstanding. He's knowledgeable, patient, and never pushy. He takes the time to learn what you're looking for, and he treats you like a person rather than a transaction. What sets Roque apart is honesty and consistency. He communicates clearly, follows up when he says he will, and is upfront about what's realistic, which matters a lot in this hobby. He's built a relationship with us, not just a sale, and that's why we keep returning. Whether you're buying your first serious watch or you've been collecting for years, ask for Roque. We can't recommend him highly enough!