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    Body by Design

    5.0 (2 reviews)

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    Personal training

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    Waverley Oaks Athletic Club

    Waverley Oaks Athletic Club

    3.8(93 reviews)
    5.5 mi

    I went to Waverley Oaks Athletic Club for a little over a year and really loved it. I had a family…read moreplan which makes the price much more reasonable. I loved the included classes and the variety of classes. I just couldn't make the class times work for my with my work schedule anymore. The space was clean and the front desk staff was helpful. They have a locker room with a sauna, three workout class spaces. I wish they had a track for running and walking somehow.

    Review of weverly Oak Club (Waltham, Massachusetts) We are…read moreactive family members of Waverly Oak Club in Waltham, and our experience during the Family Swim session from 4:00 PM to 5:00 PM was completely unacceptable from both a customer service and a legal standpoint. According to the club's website, membership terms, and all publicly available policies, there is absolutely no mention of any additional fee for a child to participate in Family Swim, especially not during the 4-5 PM session. Despite this, today we were denied entry and were told that we must pay an additional fee -- the staff even mentioned $10 for the child, and later $80 -- although none of these fees appear anywhere in the official documentation. When we were stopped at the entrance, we asked the front desk staff to show us exactly where on the website it states that a child requires an additional payment for Family Swim from 4-5 PM. The receptionist looked but could not find any such information. She then sent us to the manager. The manager spoke to us in an extremely rude and dismissive manner. Instead of providing proof or pointing to written policies, he simply said: "If we let everyone in, we will destroy our business." This statement was made sharply, with a clear tone of hostility, and with no attempt to justify or explain the alleged fee. It was obvious that his decision was not based on any written rule but purely on his own judgment at the moment. From a legal perspective: Charging undisclosed, non-transparent fees violates basic consumer protection principles, including unfair or deceptive practices under Massachusetts law. Denying access to a service that is already included in a paid family membership constitutes improper performance of contractual obligations. Introducing new fees "on the spot," without written policy or prior notice, is inconsistent with standards of good faith and fair dealing. We left extremely disappointed. This club demonstrates that it can invent new charges at any moment, deny access to members, and treat customers with open disrespect. We do not recommend Waverly Oak Club to anyone.

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    Body by Design - healthtrainers - Updated May 2026

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