We bought a sectional (Carlton) from Bo Concept recently, we couldn't find a sectional that was the right size. We went to the showroom and Chris advised us on some options, did 3D drawings with our room's dimensions (I haven't been to any other store that does this and at no extra cost), and helped us with fabric selection. We finally settled on a setup and placed the order. One issue we had is that there was a delay with our order and we were never told (about a 3 week delay). But when we spoke with Shi Shi she immediately offered to deliver a loaner sectional right away and not charge for delivery due to the mess up, so that made up for the delay (we didn't take the loaner, too much hassle and we had family visiting). The couch arrived, looked GREAT, but it made this strange noise when you sat in it. I thought we were doomed with a bad couch. I called Shi Shi and again she immediately took care of it - she sent her guys to come around my schedule. The guys came, didn't make me feel at all like I was being unreasonable, and got the couch fixed (they had to adjust some bolts that may have come loose during shipping). Anyway, Shi Shi stood behind the adjustments and said to call if anything else happened with the noise. Unless you're paying over $20K for a sofa and are willing to wait 5 months for delivery, this sectional from Bo Concept fits the bill. You pay more for stuff from Bo Concept but you get it back in Customer Service. Thanks Shi Shi and Chris! read more

This is a great place to shop for modern and contemporary furniture if Roche Bobois is not quite in your budget but IKEA is not the answer either. The owners (husband and wife team - Soren & Caroline) are super helpful and friendly. They sincerely want their customers to have a good experience both in store and at home. We visited the show room at least five times before settling on a dining table and coffee table. Soren was patient w/ us and didn't pressured us into buying. The tables look great in our apartment and deliver functionality with sleek/modern design. The customer service is good although the follow-up can be spotty (ie. I had to call to ask about the delivery date both times). There are a few sample sales (where the floor models are sold at 20%+ discount) throughout the year so make sure to get on their mailing list. read more

I love this store and their Danish designs. Christopher Stanley helped me find the perfect chair (the Veneto) after I'd been looking elsewhere for months. I'm petite and wanted something that suited my small frame but would also be comfortable for taller folks. The Veneto totally fit the bill. Christopher was great to work with and made decisions really easy. It's several months later and I still love the new chair -- as do my tall friends. read more

I'm thrilled to have connected with Greg Scott. I'd been very happy with BoConcept's styles and the people in the store, but when I was finally ready to buy, Greg has been a huge help. He's both great creatively and in terms of getting the business side done promptly. read more

Jeffrey Metilly was super helpful in getting my new place set up. I used their design service. They did a layout of my place with recommendations. I ended up going with most of what they recommended. Once the furniture was in place, Jeffrey came over and brought a bunch of smaller items over to my house. He really made the place look great. I also had a problem with one of the pieces. Jeffrey quickly remedied the issue. If you like modern/mid century furniture, definitely check out BoConcept. And if you need help with interior design, I recommend getting their design consulting service and working with Jeffrey. read more

My wife and I just bought a cleverly designed sofa-bed from BoConcept with the help of Greg Scott. We love the sofa-bed, however when it was delivered it had a very strong chemical smell. Greg, being a great sales guy, had already emailed me to check on the delivery, and I notified him. After, a prompt email exchange, Greg checked with the factory in Denmark, and they have now ordered us a new sofa-bed! Greg has been tremendously helpful through the whole process. read more

BoConcept helped us turn our blank space apartment into a place where we are excited to have people over. My fiancee and I first started looking for couches after he decided that the futon I'd snagged for a song off of Craiglist wasn't making the cut anymore. It only had a couple of busted springs, I didn't see a problem. We looked at couches at several different stores, we liked the price and design at BoConcept the best. We narrowed in on a couch and a color we thought would work with the forrest green fireplace tile in our living room. We took home the booklet and swatch we were given in the store to see how the color looked in our room. And it was then we realized we had no idea what we were doing. Thankfully, in the booklet, we saw the offer for BoConcept interior designers to come to our home and make a custom design plan. If we purchased anything from the store, the $150 cost of the design consultation could be used toward furniture. Since a couch cost much more than that, we had nothing to lose. What happened next was more fun than an HGTV show, and I do really enjoy those. Carolin and Karl came to our home 9am Sunday morning, pulled up in a BoConcept minicooper right on time, and full of fabulous. They were like Team Squad Awesome Design. They sat with us in our living room, and actively listened to our design aspirations, angst, and doubts. I wanted a living room reminiscent of Downton Abbey. My fiancee wanted spare, clean, modern design. Carolin and Karl then bustled about the place, taking measurements, and conferring. They said they'd have a design presentation ready for us Friday, in their store, after hours. We couldn't wait to see what they would come up with. We weren't disappointed. With our budget and priorities in mind, they pulled together fabrics and furniture that fused our tastes in really clever, unexpected ways. Initially we purchased a couch, dining table, side lamp, chair, and throw pillows. A month later, we went back for the living room rug and a few knickknacks. Carolin even suggested a local painter to re-paint our hallway - that made a world of difference in how our place feels. The couch, chair, and dining table took 2.5 months to arrive, so that was kind of a bummer. But they did come exactly when promised, and were everything we hoped the would be. We heart BoConcept! read more

We worked with Veronica Chumo, who is the most efficient, capable & pleasant person I've ever had the pleasure of dealing with! We furnished our entire living room area with BoConcepts furniture, and she really did a great job as a guide & sounding board. She was able to solidify my decisions by providing 3D renderings of the space with the furniture, so it was easy to visualize everything. Veronica was also extremely helpful with providing leads & contacts for other vendors & contractors in the area, as we are new to SF. I love how the living room turned out, and will post pictures soon as we put finishing touches. Highly recommend both Veronica Chumo & BoConepts!! Shout out to the delivery team of Alex (and the other young man) too! They did an exceptional job, and are very courteous & pleasant too!! read more

I haven't yet purchased anything from BoConcepts but am much more likely to after a remarkable customer service experience today. I am new to the area and am furnishing a new apartment so I have been to a number of furniture stores in the area. Treatment has ranged from being completely ignored to being hounded by sales reps. Robert at BoConcepts greeted me immediately, answered all of my questions thoroughly and made himself accessible for follow ups while giving me space to roam. Additionally the store was well organized and nicely laid out. I left feeling very positive about their furniture and valued as a potential customer. read more

Veronica Chumo at BoConcept found us the perfect couches for our San Francisco home after a month of searching. At closing time, she graciously showed us around and let us try different items in an unhurried manner. This was the only place where we found the right combination of clean, space efficient, elegant designs sizes and colors to make my home a home. I am very happy with the experience at BoConcept. read more

I'll start by saying that I really like the furniture here. Furniture, in general, isn't cheap. But, as far as quality, modern furniture goes, the design is really nice and everything is relatively affordable. I bought a pretty expensive rug from these guys over 2 years ago. It's a cowhide patch quilt rug. It came with a couple of creases in it. I just assumed the creases would unwrinkle over time. 2 years later, the rug still looks the same. It won't lay flat on the ground and you can't uncrease the wrinkles. Unfortunately, I never filed a complaint while it was under warranty. Fast forward to last month... I came into the store to buy a couch. I told them about my problem rug. They said that they would look into it. Just recently, I found out that I have a new couch and replacement rug heading to me this October. They didn't have to replace the rug, but am super stoked they did. I was preparing for a battle, but they stepped up and did the right thing. Really happy!!! read more

Furnished my 2 bedrooms and living room from BoConcept and I'm very happy with how everything came together. The owners were a pleasure to deal with and the delivery/installers were always on time, very professional and did a great job overall. The contemporary look is clean, stylish and timeless. Would buy from them again. I know other people in my building that have also purchased couches, etc from BoConcept and are quite pleased with the products. Would recommend this place to my friends (I already have actually!). read more

Great selection of stylish, modern, and sleek furniture can be found here. The prices are reasonable for this type of furniture and Robert is a great help. He will help you through the process but is not at all pushy when it comes to purchasing. We continue to shop here as we fill up our space and even go back to enjoy the occasional happy hours they throw! My only complaint would be they need to throw more of them! read more

The staff here were pretty nice (worked with richard). Their showroom is a bit of a disaster as they're remodeling.

Excellent shopping experience. Robert Lehman was the designer that took care of my project and he did an awesome job from beginning to end. Very professional, responsive, delivered on every single promise he made. He did spend a lot of time with me during the design phase, taking measurements, and following up that everything was in the right place until all was delivered and installed. Also, the installation crew was extremely efficient and respectful. What you see in those glossy, fancy catalogs they send you by mail, is what you really get. I would definitely recommend this place. read more

We purchased a white leather recliner sofa that doesn't look like a recliner and are very happy with it. Michael was very helpful, efficient and courteous. He helped us with the leather samples to pick the right color. The delivery date was flexible and everything went smoothly for delivery to Santa Cruz. The mechanical functions for the reclining work perfectly. We would definitely shop at BoConcept again. read more

An awesome store with beautifully design furniture, the staff were really helpful as well. It could get a little bit pricey but it's really worth the price! read more

Our house is furnished with gear from all over the modern furniture world. Limn,dwr,calligaris and even ikea. Sometime in September Bo Concept will be added to the list. I've been looking for a modern leather sofa for like forever! Although the mezzo sofa I ordered from Bo was not my absolute favorite, it was perhaps the best compromise. I really covet the DeSade leather sofas that Limn sells but would rather wear that kind $$ on my wrist than on my ass. Bear in mind that this review is written pre-delivery and I cannot speak of the long term quality or the in home performance. But I can tell you about my experience of shopping for the ideal leather couch for me (and my household that includes 2 German shepherds). I have been looking for a comfortable,good looking,modern leather couch for so long that several places I shopped at have since closed down(bellach's,the magazine etc) Didn't matter if it was Roche, Linge, arketectura or Limn the same result materialized : most looked cool,few were comfortable and the ones that I truly did like cost as much as a Patek Philippe 5712. Not to mention would take 6 to 8 months to deliver. On the flip side I found Ikea,eq3,cb2 and there ilk had nothing I would consider sitting or napping on. The notion that Bo concept is somewhere between Limn and ikea is not apt but, not unfounded. Their Mezzo sofas are their most popular and for me their most comfortable. I got an email from them with a 35% off on items ordered with stella leather that saved me good chunk of change there. I had visited Bo sometime before so I was pretty familiar with the product. I worked with Soren before and at time purchase as well. He is very knowledgeable and easy to work with. The showroom is well laid out and highlights the product quite nicely. There are many items there that are well designed and and relatively well priced (compared to there numerous neighborhood competitors) They are accommodating and have offered me something to drink every time I've visited. All in all I'm happy I finally found the right F*&king couch. Now to find the right coffee table and side chair. yikes! read more

This store is a refreshing change compared to other comparable stores. Furniture here is pleasing to the eye, comfortable and utilitarian, and best of all there is a wide range of choices (pretty good mix if you ask me). A lot of the furniture is customizable or modular so you end up with something that is very fitting for your need. It was also nice to meet one of the owners who was easy going and nice to talk to. Would highly recommend you check them out, even if you are only considering a future purchase or looking for inspiration. Enjoy! read more

Worked with Christopher. I'm a tough client to deal with with numerous questions. He was patient and professional to assist. Kept promise to delivery the $2000 table within 10 business days. The delivery staffs were nice and quick. Although the price is definitely above average, it's worth for the quality. loving it so far. read more

Just a shout out to Robert, who has been wonderful to work with and generous with his time an energy. He's helped us design our place and we're so happy with his service and quality. read more

Love this place!!! Staff is super friendly and the furniture is amazingly modern and very well made. I've purchased a lot from here and am obsessed with their style. I recommend Bo-Concepts to everyone! Delivery team is on point too! By far my favorite furniture store in SF! read more

Over priced, poor quality and pretty furniture. We purchased a custom sectional and shelves about a year ago. EVERYTHING is falling apart! The sectional started making squeaking noise after 6 months of use. It squeak even when my 26lb dog jumps on the couch! The shelves no longer close completely. The overall quality is worst then IKEA, IKEA furniture at least last more then a year for 10% of the price. The customer services was exceptional before our purchase, but good luck trying to get a hold of them after. read more

Such a nice store with a really helpful staff. Their stuff is nice and can easily expensive but they also have for she's that are with checking out if your budget is lower. I worked with Kai who was really patient and accommodating. I picked something but just didn't love it when I got it home so was able to exchange it for something that I really like. read more

OK so this review is for the customer care side of the business. I reviewed Bo Concept many years ago when I bought a much loved office chair from them. After almost 8 years I contacted Bo Concept via email to see if they could replace a part that had become worn. They were very responsive via email and follow up phone calls and figured out that they could get the replacement part or offered to replace the whole item for me at minimal cost. They were very open and transparent throughout the process. It is nice to see that the company stands by its products after many years - and that the employees do whatever it takes to make sure the customer is happy. Really nice customer service - Kai and the team in San Francisco. Thank you. read more

I love this store! Greg alway does a great job for me. The store owner is also very nice and flexible. The furniture is very well-built and reasonable priced. read more

I've ordered 2 chairs and 2 couches from BoConcept (SOMA branch) middle of last year. It took 3 months and I was not prepared for that long time. There was some issue in delivery as well but since then I didn't have single complaint and service had been really excellent. Cons: -- Be prepared for longer delivery time as lot of things are shipped from overseas. Pros: (For SOMA Showroom) -- Excellent help from designers working in showroom. (Yes they have background in this area and they know, exactly what they are talking about) -- If you don't have your own designer then they spend good amount of time working with you on different combinations of pieces and colors. -- They dont' push at all and present fair opinion. -- Most of the time I found, suggestions out of the box and very appropriate with the structure of the home/condo. -- After 11 months, I had minor issue in one of the chairs. They immediately sent a person who fixed the issue. (with no cost) Pros: (BoConcept) -- Very unique design. -- Really comfortable. -- Price is comparable to Room&Board, CB. read more

I had a great experience with Robert at BoConcept in SF. I stopped in to get a sense of what I wanted and met Robert who walked me through my options and provided fabric swatches as well as advice on the type of fabric I might choose based on how much wear the furniture would get, but I was months away from starting a remodel so didn't make the purchase at the time. Fast forward 7 months, I was ready to make the purchase, I walked back in the store and Robert greeted me by my name on sight. Long story short - ordered a custom sectional, it arrived on time, the delivery service was great - very careful and neat, and they made sure everything was set up correctly It is now 4 months later, the couch is wearing very well (which is to say, it shows no wear at all where people sit on it most) and I ended up also ordering a large area rug from them which I am very happy with it as well. read more

We have ordered furniture twice from BoConcept. We had an great experience during our last order, due to the salesperson who was helping us, Greg Scott. Greg was exceptionally helpful. Not only did Greg help us with some interior design choices, which we were very happy with now that we've received our furniture, he was also extremely organized, efficient, and aware of what was going on with our order. Greg was always easy to reach for any questions we had, and kept us updated while we were waiting for the furniture. While there were some transport and delivery related hiccups, Greg was quick to investigate/resolve the issues and communicate with us. We were very happy with the way he handled this. With longer furniture orders like these, where you are waiting 8-10 weeks for your furniture to arrive, it's very helpful to have someone like Greg as a contact. We were also very happy with the quality and delivery of the furniture. The delivery of the items was careful, and everything arrived in new and pristine form, and well packed. Overall, we had a great experience and would happily order from BoConcept, and Greg, again! read more

Michael was very patient as I keep dithering back and forth on the details of my Copenhagen system. Highly recommended!

We bought sofa, coffee tables, dining table and dining chairs from Kai in BoConcept and we absolutely loved the design he recommended! Kai was super helpful throughout the process and very patient with all of our questions. The delivery process was super smooth as well. The quality of the furniture is definitely top-notch and we love every piece!! We are in the process of buying more items and complete our new home. I just wanted to take a moment to thank Kai and BoConcept for making the process super easy and enjoyable. read more

I recently went into BoConcept on Townsend and had a fantastic shopping experience. I bought 2 shaggy rugs and had so much help from the staff from the moment that I walked into the store. The staff were very knowledgeable and I got a great deal and I would definitely go back there. Great quality products that have really made the difference in my house. Thank you read more

Robert Lehman was a great help on our furniture shopping tour for our new house. He was very detailed and professional. He came to the house measured all the areas to make sure all the sizes were correctly fit. and our new furnitures turned out a great fit to the house, we are very very happy! read more

Excellent product selection and in-store customer service. Jesus and Gerardo delivered and assembled the items I purchased -- they were on time, friendly, and highly professional. I am very happy with my bed frame and mirror and appreciate the thoughtful and efficient services. read more

Been looking for a sofa for a while, and Michael helped pick the perfect one for us. So happy with the purchase and service. Highly recommended. read more

Boconcept has such a beautiful selection of furniture. The store is very clean inside, and there is easy parking for customers. The handsome store manager was very kind and personable. I def recommend boconcept to anyone looking for furniture. read more

A male friend & I went in to browse and were immediately set upon by a hyper saleswoman. She proceeded to follow us around the store, pestering, cajoling, and basically pleading with us to buy stuff. When I tried to rebuff her, she changed tactics and started flirting with my male friend to see if she could talk him into something!(We're not in a relationship, so I didn't care - but she didn't know that. Tacky). They are also cagey about prices. I.e., some pillows were marked "50% Off" but the price tags just had one price listed - not a price, with a red slash, plus a new, lower price. So I asked, "is it priced as marked, or is the discount taken off at the counter?" She said, "taken off at the counter." When my friend proceeded to buy three of them, she charged him the full price, plus some of the pillows weren't 50% off at all, apparently. so, he found out, at the counter, that it would have been $400 for three pillows! (Note that to the reviewer who called these prices "reasonable"). As it was, it was "merely" $235, when in fact, my friend thought that it was supposed to be $120. Big difference! He didn't buy them, and we left, with that feeling you get when you suspect that you just escaped being mugged. A very unpleasant way to finish what had been a leisurely Sunday morning. read more

We just furnished our entire condo with Bo Concept furniture. What seemed to be a daunting task became smooth and stylish thanks to the guidance of their senior interior designer, Greg Scott. We had space limitations and he helped ensure we made the most of each room. Probably the best part was when he put everything together via 3D modeling; Greg created a cohesive and refined look that blew us away. And to top it all off, he personally oversaw and managed the entire white-glove delivery and installation service. We are absolutely thrilled with our new furniture and the service Greg gave us. read more

We get our furnitures within the schedule, the guys Alex and Jesus help with the delivery, they are very professional and we appreciate their work very much. Micheal help us with the purchase and give us good advice on every thing. read more

upscale IKEA is a good description of this store. Whatever.... but beware! dont think you'll be able to return anything...Despite being an international company, BoConcept has a policy of giving only credit, no matter how small the purchase! For refusing to return $40 for a pillow i couldnt use, they lost my business. How dumb and self-important can they get. read more